Wise Villa Winery

This letter is in response to the above mentioned customer claim regarding billingUpon careful research of this complaint, we've confirmed that the situation was satisfactorily handled prior to the customer leaving our premise To explain in further detail, the customer came with a group of about for a special luncheon and wine tour which turned out to be a spectacular experience for the groupTheir dining experience also turned out great with the exception of confusion on the billing part - it was explained to the group that because of the number of guests, we will be billing them altogetherAfter all was said and done, our customers requested to be billed separatelySome customers decided to pay in smaller groups causing the receipt to be higher with the 20% gratuity added along with wine bottles purchased all on one tabAs with any other restaurants, we do require a 20% gratuity added along with wine bottles purchased all on one tabAs with any other restaurants, we do require a 20% gratuity for larger parties to compensate for our servers time and serviceThe tab that was requested by above mentioned customer came to about $which would've auto calculated in our system with a gratuity of $It was later on realized that there were unopened wine bottles purchased included in this tab which is ordinarly not subject to the auto gratuity billing and when brought to our attention was corrected immediately Here at Wise Villa Winery, we pride ourselves in customer satisfactionAll our customers come first and are treated with our utmost priorityWe realize that this was an oversight on our end therefore we took the necessary steps to correct the action - By making sure that our customer left with the correct billingManagement took action upon receipt of your letter by reviewing our policies with all our servers and ensuring that all customers are billed accurately every night with the manager on duty signing along with each server every billing slipWe trust that this would not happen again To compensate for our error and further deliver customer satisfaction to [redacted] , we are more than happy to extend a free tour and tasting with a complimentary dinner Sincerely, [redacted] Owner

To explain in detail, the customer came with a group of about and was given an overall wonderful experienceThey all enjoyed their tour and had a great dinner with exception to the confusion on their billFirst they were informed that their billing would be all in one due to the number of guest in their partyThey were also informed that there will be a 20% gratuity added due to the large partyLater on the group decided to pay in smaller groups causing a problem where unopened wine bottles were included in the tab - the bill came to about $with the auto gratuity of $When brought to our attention, we immediately took action and corrected the problemWe value our customers and this was clearly an oversightWe want our customers to enjoy their visit at Wise Villa with our spectacular view, best in region food/wine and our customer serviceWe would like to compensate for the inconvenience by extending a tour & tasting offer plus a complimentary dinner to MsMarian Harringlere

I also sent an e-mail to this winery - they send me ads all the time. 10-4-14 I resolved the problem with the waitress. They rang (or put through) computer & redid the bill that said they always offered a tip on wine purchased in addition to food - but they did not explain this when they brought...

the bill. Also "mistakes" in ordering noted but since we were a group the person who ordered the individual platter of appetizers got the $34 "group" platter - decided to share in turn in bill to next group meeting - this was a group event. No one likes to (have to) complaint in a large group place like this but I wanted them to know I had turned them in - I still purchased the 5 bottles of expensive wine because I wanted to give my son a nice Christmas present. Hope they change their ways. It's a great winery.

This letter is in response to the above mentioned customer claim regarding billing. Upon careful research of this complaint, we've confirmed that the situation was satisfactorily handled prior to the customer leaving our premise.
To explain in further detail, the customer came with a group of about 15 for a special luncheon and wine tour which turned out to be a spectacular experience for the group. Their dining experience also turned out great with the exception of confusion on the billing part - it was explained to the group that because of the number of guests, we will be billing them altogether. After all was said and done, our customers requested to be billed separately. Some customers decided to pay in smaller groups causing the receipt to be higher with the 20% gratuity added along with wine bottles purchased all on one tab. As with any other restaurants, we do require a 20% gratuity added along with wine bottles purchased all on one tab. As with any other restaurants, we do require a 20% gratuity for larger parties to compensate for our servers time and service. The tab that was requested by above mentioned customer came to about $250 which would've auto calculated in our system with a gratuity of $50. It was later on realized that there were unopened wine bottles purchased included in this tab which is ordinarly not subject to the auto gratuity billing and when brought to our attention was corrected immediately.
Here at Wise Villa Winery, we pride ourselves in customer satisfaction. All our customers come first and are treated with our utmost priority. We realize that this was an oversight on our end therefore we took the necessary steps to correct the action - 1. By making sure that our customer left with the correct billing. 2. Management took action upon receipt of your letter by reviewing our policies with all our servers and ensuring that all customers are billed accurately every night with the manager on duty signing along with each server every billing slip. We trust that this would not happen again.
To compensate for our error and further deliver customer satisfaction to [redacted], we are more than happy to extend a free tour and tasting with a complimentary dinner.
Sincerely,
[redacted]
Owner

I don't know what number I am in the count of victims so far, but this is but one of two places I've ever left a review on entirely based on service. I have myself to blame in part as I read the reviews in advance and there was great reviews for those who were served and then horrible reviews for those who had trouble getting served.

For me the cost was my 6th anniversary.

Know that this review is entirely based on service and not on their food or wine, though I'll quickly caution you to know that no matter how good the food and wine is it's worth nothing if you never taste it.

Me and my wife made phone reservations 5 days before a scheduled event, schedule by them, which we purchased a ticket for through their general manager. We provided them our names and contact information, which they ask for in case anything changes (we find this out when we arrive though). We drove from Sacramento to their vineyard in Lincoln, which with traffic is well over an hour round trip.

When we get there they tell us that they cancelled the event and have contacted everyone to let them know... though, they didn't contact us of course. It sounded like this was their 2nd recent cancellation of an event and I strangely felt that this had been happening a lot recently.

They offered to switch us to another event 2 months later, but we weren't very interested. This will definitely be our first and last trip to their vineyard.

What's worse, is they realized we were never contacted and informed even though all our contact information was in their system - they had a private event happening in place of the one that got cancelled... so basically they could still serve us, but we weren't important enough customers at that point.

From the look of things on Yelp the business seems to be very poorly managed when it comes to taking care of customers. Shame, it sounds like they server delicious food and beverages, but have a general manager who fails to simply manage.

In summary, if you love taking risks where you stand to lose more than you stand to gain or if you simply don't value your time, then you may be in for a surprise treat.

Review: I went on a very good wine tour at Wise Villa Winery 4200 Wine Road, Lincoln, CA 95648 Phone 916-543-0375.

I purchased several bottles of wine from a list they provided us while we ate our lunch in their facility. My daughter and I were part of a group of 10 - 15 people and we had separate checks. The waitress explained we would have one bill (separate) for food & wine. Not other "explanation"

Well, using credit card & checked - $50 tip - (excuse me!) Granted my lunch was smaller than some, about $15. My complaint was that the waitress explained that all purchases were rung together - food and the retail bottles of wine if one paid with credit card. Long story short - she re-did the bill.

I always tip 20% which I did for the two of us - daughter and self plus a person who left the group early and paid us cash for her meal.Desired Settlement: I still think this is a shady practice - a person not checking the bill (& later credit card doesn't sort out tips on statements, RESET YOUR COMPUTER- WISE WINERY

Consumer

Response:

I also sent an e-mail to this winery - they send me ads all the time. 10-4-14 I resolved the problem with the waitress. They rang (or put through) computer & redid the bill that said they always offered a tip on wine purchased in addition to food - but they did not explain this when they brought the bill. Also "mistakes" in ordering noted but since we were a group the person who ordered the individual platter of appetizers got the $34 "group" platter - decided to share in turn in bill to next group meeting - this was a group event. No one likes to (have to) complaint in a large group place like this but I wanted them to know I had turned them in - I still purchased the 5 bottles of expensive wine because I wanted to give my son a nice Christmas present. Hope they change their ways. It's a great winery.

Business

Response:

To explain in detail, the customer came with a group of about 15 and was given an overall wonderful experience. They all enjoyed their tour and had a great dinner with exception to the confusion on their bill. First they were informed that their billing would be all in one due to the number of guest in their party. They were also informed that there will be a 20% gratuity added due to the large party. Later on the group decided to pay in smaller groups causing a problem where unopened wine bottles were included in the tab - the bill came to about $250 with the auto gratuity of $50. When brought to our attention, we immediately took action and corrected the problem. We value our customers and this was clearly an oversight. We want our customers to enjoy their visit at Wise Villa with our spectacular view, best in region food/wine and our customer service. We would like to compensate for the inconvenience by extending a tour & tasting offer plus a complimentary dinner to Ms. Marian Harringlere.

Business

Response:

This letter is in response to the above mentioned customer claim regarding billing. Upon careful research of this complaint, we've confirmed that the situation was satisfactorily handled prior to the customer leaving our premise.

To explain in further detail, the customer came with a group of about 15 for a special luncheon and wine tour which turned out to be a spectacular experience for the group. Their dining experience also turned out great with the exception of confusion on the billing part - it was explained to the group that because of the number of guests, we will be billing them altogether. After all was said and done, our customers requested to be billed separately. Some customers decided to pay in smaller groups causing the receipt to be higher with the 20% gratuity added along with wine bottles purchased all on one tab. As with any other restaurants, we do require a 20% gratuity added along with wine bottles purchased all on one tab. As with any other restaurants, we do require a 20% gratuity for larger parties to compensate for our servers time and service. The tab that was requested by above mentioned customer came to about $250 which would've auto calculated in our system with a gratuity of $50. It was later on realized that there were unopened wine bottles purchased included in this tab which is ordinarly not subject to the auto gratuity billing and when brought to our attention was corrected immediately.

Here at Wise Villa Winery, we pride ourselves in customer satisfaction. All our customers come first and are treated with our utmost priority. We realize that this was an oversight on our end therefore we took the necessary steps to correct the action - 1. By making sure that our customer left with the correct billing. 2. Management took action upon receipt of your letter by reviewing our policies with all our servers and ensuring that all customers are billed accurately every night with the manager on duty signing along with each server every billing slip. We trust that this would not happen again.

To compensate for our error and further deliver customer satisfaction to [redacted], we are more than happy to extend a free tour and tasting with a complimentary dinner.

Sincerely,

Owner