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Wisla Express

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Reviews Wisla Express

Wisla Express Reviews (6)

Even though the company had our arrival times and I called numerous times when we landed at JFK, they kept us waiting for more than two hours They gave all kinds of excuses The driver was rude and unprofessional I called numerous times when we returned home to ask foe compensation for our inconvenience but the owner refuses to return my callsAlso note *** *** articles about criminal convictions of the owner It's scary that these people are still in business!!!

Review: I booked and paid for an early morning airport transfer from my home to JFK airport for February 10th. Wisla advised they call their customers the day before their transfer to re-confirm what time the pick-up will be. Unfortunately, February 9th was the day a major snowstorm hit New England. When I hadn't heard anything from Wisla by the afternoon of the 9th, I emailed them inquiring about the TBD time of my pick-up. By around 6pm, I called their number, but no one answered. Around 7:30pm, a representative called me, to tell me my transfer the next morning was cancelled because they couldn't get their vehicles out of their parking lot (due to the snow). The representative on the phone apologized, told me she didn't have any other options to offer me, that I was entitled to a refund, and that I should contact them again during business hours and they would process it for me. My flight departed as scheduled on February 10th, and per the Wisla Manager's request, I sent them a copy of my flight schedule and boarding pass stub to prove this. Three months later, after several emails and phone calls, Wisla has still not refunded my money.

Product_Or_Service: Airport Transfer

Account_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like them to process the full refund for my airport transfer as they have offered, and return the money I spent on a service they did not provide.

Review: I booked WISLA Express to JFK Mar 8, 2013,return on March 24, 2013. Before I booked my I specifically asked what the wait time would be after landing. I was told it could possibly be "1-2 hrs" because they are picking up others as well. Having been given that assurance, I booked my transportation with them. My issue with WISLA was on the return shuttle. I arrived at 6:30am, 30 minutes ahead of schedule, called the contact number and was told they would be right there. I called again around 7 am and again at 730am, trying to get a time(all the while standing out on the curb in the 30 degree weather).Each time I was told "I'm coming". I finally was picked up at 8am. Had the driver communicated that it would be an hour I would have stayed inside where it was warm. Then we picked up someone from Air India and another from South Africa. We all had arrived at similar times. By 830am we had 3 customers waiting to leave JFK. At that time we were told there was someone else to be picked up at Cathay Pacific but were kept in the dark about when this was to occur.(apparently there was some big delay) We all asked that we be shuttled to our destinations as we had surpassed the one to two hour wait which was told to us when we made our reservations. We all felt WISLA had a responsibility to honor the terms which they explained when we booked.We asked the driver why he couldn't take us back and have WISLA send another van to the person(s) who were obviously very late. He was largely uncommunicative to us, but kept a steady dialogue with the "boss" in Polish. Apparently the "boss" directed him to continue to wait. It was not until 10:15am (3 hrs and 20 minutes after my posted(not actual arrival time) that we finally left JFK. I got home at 12:45pm, 5 hrs, 45 min after my landing time. I called WISLA 3/26/13 to ask for a $75 credit since they had NOT honored the agreement to shuttle us from JFK within the specified 1-2 hrs.I spoke with mgr Isabella Najdzim who would not agree to my request. Please invesitgate

Product_Or_Service: airport shuttle

Order_Number: MC reference 7811 an

Desired Settlement: DesiredSettlementID: Refund

75 dollar refund for the return trip which was not according to the terms explained to me at the time of booking. It was clearly explained that we could have a 1-2 hr time at the airport while WISLA picked up others. At no time during the booking process did WISLA say that we could be there indefintely if other planes came in late. We were all under the assumption that WISLA had vans coming and going and that is why they promised no more than 1-2 hrs after landing and leaving JFK.

Even though the company had our arrival times and I called numerous times when we landed at JFK, they kept us waiting for more than two hours. They gave all kinds of excuses. The driver was rude and unprofessional. I called numerous times when we returned home to ask foe compensation for our inconvenience but the owner refuses to return my calls.
Also note [redacted] articles about criminal convictions of the owner. It's scary that these people are still in business!!!

Review: I took the Wisla Express Shuttle from Cromwell, CT to JFK Airport in July 2012. While booking the shuttle over the phone I gave my credit card information to be billed $69.95 for the one-way travel to JFK. I did not check my credit card statements during 2012, but while reviewing the end of year statements I found a double charge on my credit card on 7/10/2012 for a total of $139.90. I then immediately called Wisla to find out about the double charges. Someone answering the phone took my name, phone number, looked up my account up and told me that they will respond back the following week. But receiving no response after a few days I called them again, this time I was told to fax the statements from my credit card, which I did and followed up with 5 more calls, each time I was told that a specific person Anya who handled my account back in July can only look at my issue. Finally after 3 weeks of back and forth I told the manager that I will file a dispute with my credit card and also report it to Revdex.com. The next day I received a call from his associate saying that the person billing me on that day might have double clicked on the web site resulting in extra charges and that they have no record of my transactions from previous year and she cannot do anything regarding my double charge. I told her that I will have to file a dispute to which she responded "do what you have to do but we cannot do anything in this matter"

Product_Or_Service: Shuttle Service

Desired Settlement: DesiredSettlementID: Refund

I am filing this dispute with Revdex.com so that they can help me get my double charge in the amount of $69.95 refunded back to me.

Business

Response:

Consumer Response /* (3000, 15, 2013/05/01) */

Wisla Express LLC has NOT contacted me during the complaint.

Review: Scheduled for a pick up from Laguardia airport in New York with transport to Wethersfield, CT. A ticket was purchased for 84 dollars to cover the trip. No one was at the airport when I arrived and the answering machine at the business contained no directions of use. A woman called and was apologetic, but would not refund the money. Be wary of giving this company your money. They were unprofessional and seemed like they were trying to scam us.

Product_Or_Service: Transportation

Desired Settlement: DesiredSettlementID: Refund

Based on the fact that they did not pick me up and were unable to reschedule for me, I would like them to return 84 dollars to my mother, [redacted] Driscoll's, credit card.

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Description: Travel Agencies & Bureaus

Address: 147 Broad St, New Britain, Connecticut, United States, 06053-4165

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