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WISPER Reviews (16)

Constant outage issues and have been unwilling to resolve the problem. Takes days or weeks to get a returned call and months to get a tech out.I have made many, many phone calls with the company and always get told someone will get back with me. If they even call, then they tell me they will call me to back to schedule a time for someone to come out. Then, if they call back, they will tell me it will take weeks to come out. When that time finally comes, they have 4 out of 5 times called and canceled or delayed the trip. I have gone months, I repeat months without service and they still continue to charge me. Desired SettlementI want my payments made since January 2013 through present (October 1st) back. They have not resolved the issue and refuse to call me back so I can settle the problem. I requested to cancel service but they said that I was under contract. I told them they were under contract to provide me a service which they have not done. They said they would call back to make arrangements and they never do!!!

service problems since beginning. Since day one internet service has been intermittent it is down at some point almost everyday. I have called many times. the problem has never been fixed. I called once asking for a partial refund of that months bill due to the amount it was out. I was told they would get back to me, but never did. finally last week they replaced some of their equipment and charged me $50 to do so. I called to complain and was told there was nothing they could do although they admit it was there equipment that had the issue. I HAVE NEVER HAD THIS BAD OF A TIME WITH ANY COMPANY in my life. The following statement is copied and pasted from their website today. Does WISPER charge for service visits?No, as long as the issue lies with WISPER's equipment - the outside radio, the cabling, and the power supply. We service this equipment free of charge. If you want your house rewired, the radio moved (ie. getting a new roof), or your computer ends up being the problem, then there would be a charge for the visit. Support Technicians can typically troubleshoot to determine if it is your equipment or WISPER's, and you would be notified if a paid service visit is required.Desired SettlementI would like them to remove the $50 charge. Business Response After researching the account, we determine he should not have been charged and we removed it.

Failure to respond to service requests and failure to call back as promised. Also, I am paying for a product that I am NOT receiving.At first..it was ok... until the trees filled out. Now they can't seem to get out and fix the signal. (the installation engineer said to me (when he installed the service and I pointed out to him that when the trees fill in (as it was winter) they may block the signal) He advised that they could come out and install a more powerful device, if there was an issue. On May 15th, 2014 I received this e-mail: Dear Valued Customer, We here at WISPER are making some policy changes that will go into effect on 5/19/14 concerning tech visits due to service issues. We understand that if there is a service issue that is a direct result of negligence by a WISPER representative that our customers should not be expected to be financially responsible for these issues. Any service issue caused as a direct result of negligence will be covered by WISPER and not by our valued customers. We also realize that in rare cases foliage returning in the spring can cause signal degradation as well and therefore we will not be charging our customers for their first signal related issue due to environmental changes that are outside of WISPER's control and will only charge for the ones thereafter. We have heard your concerns and are working diligently to reshape our company to be one that can provide you with an exceptional service. We thank you for your business and continued support. Sincerely, [redacted] CUSTOMER SERVICE MANAGER WISPER LLC [redacted]@gowisper.com XXX-XXX-XXXX (proof that they are aware of this type of issue)I have called in and sent e-mails SEVERAL times over the past Month... I got a couple e-mail replies BUT STILL no service technician contact ... waiting. Waiting.. Call in and I get a technician will call you back today,,, or just get the voice recorder to leave a message (and I do leave a message). BUT still no call back... I even left my work # several times.. nope. no calls.Desired SettlementCome out and fix the problem!

internet bill was paid 12/22/15.could not connect. paid 1500 for upgrade. no service still. requested refund 45.00 told nopaid internet bill on 12/23/15.could not connect to internet. was told to bring wifi card in and have it upgraded at a cost of 15.00 on 12/31/15 still had no service. called 1/4/16 requested a refund and was told flat out no. we are disabled and our money is hard to come by. your help with this matter will be appreciated. they owe us 45.00Desired Settlementwe would just like our money back and we will take our business elsewhere:30

Signed up for service on Dec 1, 2014. I paid $250 for installation and equipment. Service did not work.I want a refund for the money paid.I signed up for service on Dec 1, 2014. I paid $250 up front for installation and equipment. The service barely worked on and off for Dec, Jan, Feb, and maybe March. It did not work at all in Apirl or May. Technicians were called often and came out a couple of times. After determining there was nothing they could do, they told me they could not provide the service any longer. They also told me I would get a refund for the up front money and a pro rated refund for the months and times that it did not work. I was told notes were in the computer from the technicians and that the office manager had to be contacted to approve the refunds. Then at the end of April or beginning of May, they took the tower down completely yet still drafted my account for the month of May. After calling about 20 times, they did refund the May money they took out of the account AFTER the tower was taken down. They also told me checks would go out in June for the new customers that had paid up front for the equipment and installation. The office manager refuses to come to the phone or return my phone calls yet she is the only one that can approve a refund. I am owed $250 for the upfront money that I paid for a service they could not provide. I am also owed for the adjustments for every month when the internet service was down per the technicians notes on the account. Desired SettlementI need the $250 paid up front for installation and equipment plus the adjustments for Jan, Feb, Mar, and all of April for when the service was down.

Lied about refund for services I have not received. Wisper had no intention of refunding money said would be.I HAVE BEEN A CUSTOMER OF WISPER FOR SEVERAL YEARS.THEIR SERVICE HAS NEVER BEEN GOOD JUST SO SO. I HAVE MADE SEVERAL COMPLAINTS FOR THEM TO IMPROVE SERVICE. ITS ALWAYS BEEN MY PROBLEM AND NOT THEIRS.I DECIDED TO CANCEL SERVICE. 07/07/2015.I RETURNED THEIR EQUIPMENT AND TOLD THEM TO STOP PAYMENTS ON MY BANK ACCOUNT. I was TOLD I SHOULD GET A REFUND FROM the RECEPTION. TIME PASSED AND NO REFUND.WENT TO OFFICE TO INQUIRE WHY I HADN'T GOTTEN THE REFUND AND WAS TOLD I WASN'T GOING TO GET ONE BECAUSE I DIDN'T STOP SERVICE BEFORE THE BILLING DATE.THEY ARE STEALING MONEY FROM CUSTOMERS.WAS TOLD THEY HAD TO TREAT CUSTOMERS FAIRLY,WHERE IS THE FAIRNESS IN THEFT OF MONEY JUST BECAUSE THEY DECIDED I DIDN'T CANCEL BEFORE BILLING, I AM DUE A REFUND FROM THE TIME I CANCELLED FOR THE REST OF THE MONTH of JULY. WAS TOLD THE MONEY WOULD BE BACK IN MY ACCOUNT BY THE RESPONSIBLE PERSON AND ITS NOT THERE. I HAVE NO KNOWLEDGE OF ANY POLICY OR CHANGE TO A POLICY THAT SAYS I AM OK TO ALLOW THEM TO STEAL FROM ME OR ANY CUSTOMER. BEWARE WHISPER INTERNET SERVICE IN ALAMO, TN. THEIR SERVICES ARE BAD TO SAY THE LEAST,AND IF THIS HAPPENED TO ME, IT WILL HAPPEN TO YOU IN THE FORM OF TREATING THEIR CUSTOMERS "FAIRLY".I JUST WANT THE PRORATED REFUND AND TO BE THROUGH WITH WISPER.I'VE INVESTED A LOT MORE IN TRYING TO MAKE THEIR BAD SERVICE WORK THAN THEY HAVE EVER BEEN WORTH.THAT'S MY FAULT.Desired SettlementI WANT MY MONEY REFUNDED AND I WAS TOLD WOULD BE BY 07/17/2015.SHE LIED TO GET ME OUT OF HER OFFICE. THIS IS NOT ACCEPTABLE BY ANY RESPECTABLE BUSINESS.WHAT HAPPEN TO THE CUSTOMER IS RIGHT. I WANT the PUBLIC TO KNOW OF THESE PRACTICES BEFORE IT HAPPENS TO THEM. THEY HAVEN'T PRESENTED ANY POLICY THAT I SIGNED SAYING THIS IS HOW THE DO BUSINESS. Final Consumer Response The refund I m due has been refunded. 07/21/2015.Thank you for responding to my complaint. The issue has been resolved. People should know of their practices and services below standard for what is advertised and expected. Again, Thank you.

I've had Wisper for 1 year+.Speeds are 1/3 what they should be at times.I have called many times.Asked for credits, none received.I have had Wisper internet for over a year. Speeds have been quite unpredictable during that time. Sometimes we lose internet services completely for up to an entire day with no response from the company about why it is happening or that they are working on a problem. After hours, when I call them about problems, I get an answering serviceI don't get to speak to a human, and I have to wait for them to return my call at their convenience (which is sometimes very late in the day or the next day). When I call about an outage after hours, they don't find out about it until the next day (if then), unless a complete tower goes down. I have sent numerous texts and called themI would like to be able to email them, but they do not have a working company email address. I tried to send them an email and it was returned as undeliverable. Really? An internet provider with a non-working email address? This seems a little backwards in this day and age. I offered to email them our slow speed data from "[redacted].net" to let them know a time frame of when we are having issues, so that they can pinpoint the issue more easilythey were not interested in us doing that.Speeds have been increasingly slow over the last couple of weeks. I finally got in touch with a technician via telephone who admitted that he knew there was a problemhe had to convince the engineer that there were issues. Our neighbors, who also have Wisper internet, said their internet speeds have been terrible lately. They have had similar issues as well, such as losing internet services completely for a whole day and getting no support from the company as to why or when it will be repaired. I recently asked for a partial credit, since they have not been providing the speeds they advertised. Our speeds should be between 1.0-1.5 Mbpsover the last two weeks, they have often been as slow as 0.25 Mbps. After I had requested a partial credit for poor services, I never received a response from them regarding thisfurthermore, they sent an automatic bill reminder via email (they have the capability to SEND emails)....the bill reminder was for the full amount that we always have paid.Wisper is a classic case of a company soliciting with great promises, but not being able to deliver the services as advertised. Desired SettlementMainly, I would like for their customer service to be better and for them to actually act like they are concerned with their customers' satisfaction--an internet service provider should have a working email (or chat service) where customers can contact them about issues. They should respond in a timely manner if several of their customers are having internet service issues. They should contact the customers if they are aware of a problem that is affecting their customers. I would also like a credit for the several weeks of slow internet speeds.

Very Bad Customer ServiceEvery since I have had service with Wisper I have had issues with service. When ever I call they always tell the story of "We will have a tech call you back." That never happens. Last month March 3, 2014 to be exact I called in to report that my internet was out. The rep first said they did not get the call until March 7 then she changed it to March 6. I was told that a tech would be calling me back. I never recieved a call. I had to continue calling and finally I was given a date that I would be scheduled for services on March 25, 2014. I was out of service for so long that I asked the lady that answered the phone would I receive credit for the days I was out of serive. She stated that I would recive credit. The tech did come to repair the problem. So I call the office to see when the credit would be applied and she told me that it would have to given to the customer service manager because he made all the decisions on how much credit that would be given and they would call me back to let me know when the credit that would be appled. On April 3, 2014, my daughter and I called Wisper to check on the credit and the lady told me that the credit manager only approve 10 days of credit which was $13.92. I pay my bill on time and a matter a fact, I pay my bill up for months at a time. But I can't get serivce for my money. Desired SettlementI would like to know why only 10 days of credit was issued when service was out from March 3 until March 25.

Service interruption resulting in additional charges to obtain new service, and continued billing for services not rendered.In May 2013 I lost internet service and contacted Wisper for help restoring my internet service, and after many unsuccessful attempts to get my service restored I was forced to sign into a contract with another company. I tried my best to give Wisper every possible attempt to restore my service. To the point in which I took the parts from inside my house to your location to have them tested to see if there might be a simple fix such as replacing a part. To no avail! Same response each time I contacted Wisper. WE DO NOT KNOW WHEN WE WILL BE ABLE TO GET TO YOU. I operate a business in which internet connection is imperative to the success of my business. Wisper LLC failed in providing me the service promised to make this happen. I continue to receive collection notices from Wisper. I do not owe Wisper LLC ANY money for any service I received. I feel that Wisper LLC owes me for the broken contract, time lost from work and the loss of revenue due to no internet service for the nine (9) days in which Wisper LLC employees failed to give me a day or date my service would be restored! Desired SettlementI want a letter stating a zero balance and no more contact from Whisper LLCBusiness Response This customer was out of contract and cancelled service. She never received "a collection notice", but did inadvertently receive an automated notice of payment due in September. This account is now closed.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want a letter from Wisper stating that there is a zero balance.On October 12, 2013 I had a service man from Wisper show up at my place to remove equipment that Wisper said belonged to them. The service man said Wisper had received a letter from me stating I did not want their service. The letter was from Revdex.com. That was the first time they realized I did not have service with their company. Wisper was billing me and I had not had service since May, 2013. Service man tried to tell me that all the problems with Wisper were due to an employee named [redacted] who had hid a coouple of pages of repairs and he no longer worked for the company. That was no excuse. The receptionist took my calls twice a day every day about the outage of service. ([redacted]) She knew as well as Mike that I did not have service. Bad excuse for letting a customer go with out service for 11 days. Final Business Response

SERVICE CHARGE FOR FAULTY WIRINGMy name is [redacted]. My address is [redacted] TN 38102. I have not had service in over a month. Finally on 5/30/14 the technician come out to make the repairs. He advised me that in order to make the repairs there would be a $50 service charge that was just added in a policy change a week before. But when I read the policy it stated that there would be no charge for something which is no fault of mine such as faulty wiring. He then tells me it is not for replacing the wiring it is to cover their diesel gas, etc. The tech told me the wire had not been UV protected and was recalled and that was why my internet service was not working. He needed to replace with a different wire. After talking with a [redacted] at Wisper and he still wanted to charge a service fee, I told them to turn the service off, I would not pay to have something repaired that was their issue from using a faulty wire when I had already paid setup charges when I began using their service.Desired SettlementI would like for the service to have been repaired without charge. I paid for the month of May and did not have service and I should not have had to pay for the month of June. Business Response After researching the account, we determined she should not have been charged.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have never been contacted in any way by Wisper to clear this matter up. If they believe I should not have been charged then they should have contacted me but they never have. I have asked that the account be closed but when I look online they continue to add another month to the bill. I have not had internet since April and it is now July. They really need better business practices. Hopefully this will soon be resolved. Business Response This customers account is inactive and no charges have been posted to it. We consider this matter closed.

No internet service for over a week. At least 10 attempts to call Technical Support, and numberous messages left for the Office Manager. Service went out on 8-10-14, and I have made at least 10 attempts to contact Tech. Support with no return call. I have also left messages with the Office Manager, [redacted], with no response. I have had issues with the service going out on several occasions that I did not report, however this outage has lasted over a week with no response to calls. I am billing billed each month $49.95 for service I cannot use. On 8-19-14 I called the billing office and requested my service be terminated. I was told there would be a $250 termination fee. I informed the billing office employee that there was no termination fee disclosed on the contract I signed with them and I would not pay this. I once again asked for [redacted] to call me, and did not recieve a return call. I called again on 8-20-14 teice to Tech. Support, and left another message for [redacted] to call me. At this moment I still have not received a return call from anyone at Wisper!Desired SettlementI would like either my service restored, or a my service cancelled and a refund for the charges in August sice I have not had service. Futhermore, I will not pay a termination fee!Business Response This customer's service was restored on 8-22-14. Her account was credited at that time for days without service.

this is a safety hazard we have no servicethey spliced into a line under our house. They then duct taped the line to my gas line going into the house. They ran up along the outside of the house over the fence into the pool area. then over the other side of the fence into the back yard. they stuck a small pole into the ground and put a dish on this. I was out of town at this time. I called them and a man named[redacted] said it would take at least 2 weeks before they could send someone out. I told him it was a safety issue there are small clildren and a pool area when this wire is hanging. He told me he would tell the tech before he came out in 2 weeks. We have not recived any service in a couple of months. This is very disturbing. ThanksDesired Settlementwe have paid thru bank draft and have not had service for 2 months. Before that is was sporatic and in and out since last July 2013. This company had been very good, but something has happened to it in the past year. We have been customers for at least 2 years maybe longer.Business Response Customers complaints have been addressed and service is restored.

Have been out of internet service for going on two weeks,,,first time I called I was told I would be receiving a call back,,,waited 3 days no call ....I called back and they said they had forgot to put notes in on call but would be receiving one ,,,,still no call ,,,called back and was transferred to service tech I suppose he stated dont know how but I guess I just over looked the notes and that I would be getting a call shortly to set up for fixing service...still no service and looks to be like might not get fixed this weekend seeing it is memorial day.....these folk are big on the sale but seems to be slow on taking care of service needs ...Im still paying bill but no serviceDesired Settlementwould like at least month or so freeBusiness Response Technician made service call on 6-24-14 and found customer's unit had been unplugged by someone on the premises and was not plugged in correctly. This was charge to customer error.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This was a entirely different time. The time I was referring to was almost 2 months prior to what they responded to.Business Response The previous issue with this customer was due to a puppy chewing the cable. Customer was informed that we do not give credit for outages caused by customers pets, etc. As far was we are concerned this issue is closed.

We have been having trouble with Internet service Wisper off and on since we started with them. We normally have to reset it ourselves then when we call you have to always leave a message for a call back. We have been without Internet for about 3 weeks now. Our bill is in good standards. When You call and if you miss there call and call back they never call back. I called headquarters at X-XXX-XXX-XXXX asking to speak to a supervisor and she was tech supervisor. Her name was [redacted] she told me unfortunately we would have to wait til Monday that they don't have anyone on call who can call me to help me. I'm frustrated because this has been going on too long and they don't have anyone who's on call who is able to assist us. This supervisor [redacted] didn't care nor tried to see if they could fix our problem. We need a better Internet upgrade at no charge because we have had bad service and slow at resolving our problemsAccount_Number: XXX-XXX-XXXXDesired SettlementUpgrade system at no extra charge so we won't keep having Internet problems

Wisper advertising as a rural area internet company, please look up in the dictionary what rural area means...Aftr 6 mths of knocking on our door to take their service, we did a 3 yr contract. They advertised as a rural intrnt company. We took the service only to pay for service that we were not getting for over a yr and half. We have never been able to get more than one computer on at the same time, which they told us up to 3, always says limited service on our side, drops constantly when trying to get on the internet or look up something. If we call for a service man or to speck to billing, they take your name and say they will call you back but it takes up to 3-4 days. We are never credited for the service when it is out. Our service went out at xmas 2013, I called & it took 4 mths for service to be reconnected, bc they had a truck broke down. At which we hve paid for the whole 4 mths while it was out. I had to call them several times to hve my money refunded over a mth period plus & still did not get the full refund bc they kicked out my first compliant, so they wouldn't go back to it, but yet we can go weeks during a mnth of paying and pay for the full mth at which we were out of internet. Every time you call them they hve one excuse after another of why they didn't call you or why they cant come fix your internet. Now they want out of the contract bc of Folige (trees), they told us we need to cut the trees across the road at which are not ours, & were there when we sign our contract. If we as a customer wanted out of our contract, we would be charged. Why is it that a company can get out of their's at not cost. They came to us and asked us to sign up for service, we did not seek them and knew the trees was there and what the situation was to begin with on their part. To me, if they want out of the service, than obviously we hve and are not getting what we hve paid for this whole time. It constantly drops. I hve called to file a compliant only to find a work order was never placed. The customer service sucks and they are false advertising for rural area's. In 1 mth I could call up to 6x bc our internet is out. I even bought a power dish for $150 on top of my start up fee of $200 bc they said that would help. they placed it in a tree where the wind blows it every time out of wack. The tower isn't even a mile from our house, so you tell me. who has the issues?? I called Friday to let them know our internet is completely out, and my options was keep what we hve (basically internet not working) or they can let us out of our contract. I told them I would think of my options, but hve still paid for it and I called them again this morning at which no work order was placed and I could not speak to a guy, so they took my name AGAIN. The internet never connects and that they aren't providing what they advertising and still advertise. Rural areas are TREES, ROADS, HILLS, not concrete, streets and coves. They should be accountable and give me back half of what I have paid for over the past several yrs. Bc obviously I not getting the correct service to begin with and have complained enough, they are tired of fooling with it. I feel they should be held accountable for not providing service at the quality they knocked on our door and BEGGED us to take.Desired SettlementI feel they should give me back half of what I have paid for since I signed up for their service and out of contract. I paid for internet at which I have not received a month w/out dropping of internet while on or I have had to call numerous times for slow service. If they want out of their contract than pay me bc if I wanted out of my contract I would be liable for it. They came to me and I didn't go to them. They said they could provide fast and quality service, they have not. So I would have to pay some other internt co for a start up fee. If they are asking out of their contract than its OBVIOUSLY a issue on their end and they cant hold up their end of the contract.Business Response Customer is experiencing issues with speed. Was informed that due to topographical issues we will not be able to provide the speeds she wants. She signed a contract stating that we will provide service at best effort. The customer did not pay extra for any equipment as she stated in complaint. We did install new equipment at her request when we were unable to provide speeds she wanted and she stated the customer next door "had one of those round dishes" We made no promises that this equipment would deliver any faster speeds and she was not charged for the equipment. There is one month left on her contract and we offered to let her out early without penalty since she is still dissatisfied.

Taking NEW CUSTOMERS PRIOR TO RECENTLY acquired ones was FIRST complaint.Had been without service over 28days given credit for13.UNRELIABLE service.Have ongoing CONSTANT challenges with just "having" their service. I relied on [redacted] phone service but needed INTERNET to have phone service and avg of service outage was 2-3 times a month... a month 3 or 8 times a year!Get excuse after excuse,I lose my patients and HAVE cussed but I don't like to ever. I saw a report of my calling- the fact I called numerous times..was because of SUCH POOR quality service. A statement dropped on a service call here had my name & account with : "CUSTOMER CALLED AGAIN!" I felt as if "I" was bothering them? that I should not call when I am experiencing challenges with their lack of service...?The receptionist is polite, but I was told I would have to sign a 2 year contract to increase the power I receive, next day was left a voice message saying we were not able to get that higher package-speed.THEY are NOT WELL equipped to provide the services many would expect from an ISP.My wife and I are out away from many people and "need" internet to connect with outside world, with WISPER... THAT IS "SHAKEY" at best!Desired SettlementWritten apology and 40% discounted monthly service FOR A FULL YEAR... NO CONTRACT required!Business Response The customer had an unreasonable request which we could grant. However his service has been restored.

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Description: Internet Access Provider

Address: 1398 N Cavalier Dr, Alamo, Tennessee, United States, 38001-4692

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