Wittmeier Ford Lincoln Mercury

The adjustment made by the technician was a minor depth adjustment to the latch striker that allowed the trunk to latch with less closing effort. This has nothing to do with trunk lid misalignment that the customer is now stating we caused. This entire situation started with the...

owner feeling that a rubber trunk hinge bumper was missing after we performed a service over a year ago. We lifted the trunk lid to inspect the part in question, and were then blamed for the trunk lid not latching correctly. After agreeing to adjust the trunk lid striker at no charge, we are now being blamed for that slight adjustment causing the trunk lid to be misaligned. We are not willing to proceed with any further repairs, nor are we willing to pay for them to be done elsewhere. We recommend that the customer take the vehicle to another Honda Dealer to seek repairs under warranty.

Hello, in regards to Mr. [redacted] complaint:Ryan has tried to assist Mr [redacted] with the issues in his complaint. Mr. [redacted] did not purchase his Hyundai from Butler Automotive, he purchased it from a different Hyundai dealer. And none of the issues in his complaint our due to negligence on...

our(Butler Hyundai) part.We can not offer Mr. [redacted] a shuttle as our shuttle service does not go the 25 miles/30 minute one way drive to Anderson, Indiana where Mr [redacted] wants to be taken to. I have spoken with Scott P[redacted] the service manager and he stated that out of good will we can provide Mr [redacted] a loaner vehicle for 2 days at our expense. Mr [redacted] can contact Ryan @ 317-848-4200 and schedule an appointment, Ryan will do his best to get his vehicle in at the earliest time available. Thank you,Jamie R[redacted]317-848-4200

We will be mailing the part in question to the customer.

I purchased the Vehicle "As-Is," however I was given the following, false representations as to its "AS-IS" condition:   That Butler employee Richard [redacted] “drove it,” it “[r]uns and stops,” “[e]verything works,” and “brakes are awesome” (the “Written Representations”).  That...

it was “fully inspected,” that the Vehicle was in “great shape,” that the Vehicle was owned by a manager at Butler and then used as a “service car” at thedealership; and that the Vehicle “road a bit rough” because it was a small car with European sport suspension (the “Verbal Representations”).These representations turned out to be false and Butler confirmed that fact, as to a few of the representations.  Later, Bandy's repairs confirmed that fact as to the rest of the representations. In the end, Butler provided me false information to purchase the Vehicle and enter into the contract, which provides the as-is condition, therefore that condition is not and should not be an impediment to my recovery.

OK a check in the amount of $867.71 will be mailed to the po box you have requested.

Review: Everyone please be aware. DO NOT do business with Wittmeier Auto Center/partscheap.com out of Chico, CA! I ordered an aftermarket bug deflector for my 2014 Ford Flex. When it got here, I went to try and install it. The clips that came with it, were not the right ones. I had called and spoke with a [redacted], who said he was going to look into it. He stated that I was only the 2nd person with this particular complaint. Well low and behold time went on, I never heard back from him. I had left several voicemails-no return calls. I went so far as to leave a message on his supposed "managers" phone, and still nothing. They have the worst customer service. Now since they have my money, there is nothing that can be done as there is no way to get ahold of [redacted]. Please share this and DO NOT do business with this shady company.Desired Settlement: At this point, I would either like a full refund or the proper parts for what I ordered.

Business

Response:

Customer was unable to install the accessory. I contacted the customer, sent him a UPS return freight label. Customer is in the process of returning the part for full credit.

Review: I purchased a 2013 ford focus from Wittmeier Ford on 01-25-15. The day I drove it off the lot the car had issues. Turned around and spoke to the sales person that sold me the vehicle. He stated to go through service department to get it looked at. The vehicle kept lurching and shuddering when you tried to accelerate and at times would stall in the middle of an intersection. On 01-30-16 I first took it in for service and was "fixed". over the next several months my vehicle was in and out of the "shop" every week to 2 weeks. This caused a lot of issues with my job and almost lost my job over it as I need a vehicle to get to my work as they are remote. Over the several months I kept getting told my vehicle was fixed and that they had "reprogrammed" the clutch and transmission. In August of 2015 after being very frustrated and requesting for my vehicle to be replaced or deemed a lemon. The [redacted] stated to my father and I to our face that my car was AS IS and nothing more they could do. At this point I had only had the vehicle for 7 month and was very upset being told that my 2 year old vehicle is non fixable. Over the next month or two I made several trips to the service department and spoke to management until I had to threaten a lawyer for my car to be fixed and feel safe to drive. Spoke to [redacted] and [redacted] directly as they are in managemnet and finally on 10-28-15 got word that ford authorized a buy back on my vehicle... thought the ordeal was over but it was just starting. I asked during the whole buyback process from [redacted] in finance if there would be any extra fees involved in getting my car lemon replaced. He stated there wouldnt since it was a straight accross replacement. Went in January 2016 and picked out my vehicle. Come to find out to get the vehicle which was comparable to the vehicle I had that I would have to pay an additional $1350.65 as "difference in MSRP". During the whole process kept being told that there would not be any fees and that it would just be a replacemetDesired Settlement: I would like the $1350.65 either refunded to me or used as credit in the service department. upset that during the whole process that there would be no extra fees or charges. After I picked out the new vehicle at the last minute after getting the new loan was I told "Oh BTW, you are required to pay $1350.65" I was told this by [redacted] in Finance. Asked if it could be waived as I had gone through hell with the process and the lemon vehicle. He stated that It could not and that I had to pay it ASAP

Business

Response:

Over the course of the year that Mr. [redacted] owned his vehicle we had five Service Department visits on it, not every two weeks as he has stated. During three of the five visits the vehicle was operating as [redacted] designed it to. The other visits we performed [redacted]’s recommended repairs which was to replace the transmission control module on one visit, and the clutch assembly on the next . The customer was not satisfied with how the car performed even when we proved that it was operating as designed, so on his final service visit the [redacted] spoke with [redacted] and his Father so he could be sure that they were clear on the performance expectations of the vehicle. He stated that since he installed a brand new entire clutch assembly the way it performs when it leaves our facility is as good as it will ever get, if [redacted] was not happy with the performance of it at that point there was nothing else that could be done. [redacted] contacted the Service [redacted] many times asking to get the vehicle “bought back”. The [redacted] assisted him in the process and helped facilitate the successful buy back.The customer states that his inconvenience was reason enough to justify the refund from us he is requesting, when in fact, the entire vehicle buyback was based on this. Ford bought his vehicle back which he purchased used, and drove for a year, for thousands of dollars more than he initially paid for it. Mr. [redacted] then decided to purchase a larger, new vehicle that was over $7,000 more than his 2013 Focus. This vehicle is not a direct replacement vehicle as he stated, but a substantial upgrade. The original terms of the deal he agreed to had changed as well. He no longer had his original cosigner willing to be on the deal. The $1350.65 is the cash Mr. [redacted] put down to get this more expensive vehicle that he chose. We do not feel that a refund, or any sort of credit is proper. If Mr. [redacted] had held up his end of the deal as he promised then he would not have had to pay the bank any charges.

Review: I am attempting to purchase a vehicle at the end of a lease. Wittmeier Auto demands a $295 inspection fee in order to complete the sale. This fee was not part of the verbal agreement when I leased the vehicle, and it is not in the vehicle lease agreement either. The lease agreement says that I can purchase the vehicle under these terms:"Purchase Option at End of Lease Term $19,776.10 plus official fees and taxes is Your lease end purchase option price."This $295 is not a tax or fee mandated by the city or state. Initially the finance agent told me that the fee was mandated by the DMV, however I called the California DMV and they indicated this was not the case. The finance agent subsequently acknowledged that the fee was not required by the state, but indicated that Wittmeier would not complete the sale without it. I offered to pay but to mark the payment as made under protest, pending my contacting the Revdex.com. Instead they handed my paperwork back to me and told me to go deal with another dealership.Desired Settlement: I would like Wittmeier Auto to honor the end of lease purchase option as specified in the contract. This means $19,776.10 and state-mandated taxes and fees only.

Business

Response:

Wittmeier Auto Center and it's employees have been serving the community for almost 40 years. In those years we have continued to do our best for our customers. Our employees are hardworking, upfront, and listen to their customers. We are the first to acknowledge that over the years, working with thousands of people, we have learned that sometimes we are unable to meet certain ones expectations. It seems this was the case in your situation. You mentioned to us there was another store who didn’t charge this fee. Our employee agreed you should go there since this was such a concern to you. However, our records show we were authorized by you to perform the inspection, and did, as you requested. The inspection charge will be absorbed by the company on your behalf. We thank you for your feedback. ...

Consumer

Response:

Thanks to the Revdex.com, the dealership has honored the purchase terms detailed in the lease contract. I've now completed the purchase, and this resolution was satisfactory to me.Thank you for the service you offer!

Review: Wittmeier Auto Center (Wittmeier) has been servicing my Honda vehicle from 2013 to 2015.-Very difficult to get warranty work done.-After warranty work, middle console not placed back correctly.-After service trunk won't close correctly, additional service caused trunk body misalignment.-Retaliatory behavior.-Poor serviceDesired Settlement: They stated, "We recommend that this customer find another Honda repair facility to service his vehicle since we cannot satisfy him."I do not wish to do further business with Wittmeier.I need to get the trunk fix correctly.I would like a 3rd party to fix the problem and Wittmeier to pay for the damages they have caused.

Business

Response:

The adjustment made by the technician was a minor depth adjustment to the latch striker that allowed the trunk to latch with less closing effort. This has nothing to do with trunk lid misalignment that the customer is now stating we caused. This entire situation started with the owner feeling that a rubber trunk hinge bumper was missing after we performed a service over a year ago. We lifted the trunk lid to inspect the part in question, and were then blamed for the trunk lid not latching correctly. After agreeing to adjust the trunk lid striker at no charge, we are now being blamed for that slight adjustment causing the trunk lid to be misaligned. We are not willing to proceed with any further repairs, nor are we willing to pay for them to be done elsewhere. We recommend that the customer take the vehicle to another Honda Dealer to seek repairs under warranty.

Consumer

Response:

I am rejecting this response because: The damage occurred while in the possession of Wittmeier Auto Center. They claim they only adjusted the striker. The service notes state that they adjusted both the latch and striker. An independent auto body shop states that there is no evidence upon initial inspection that adjustments were made. I believe Wittmeier Auto Center used rough force after my complaining; causing the latch to not work and again putting the trunk out of alignment to get the latch to work. I will be further investigating this issue. In addition Wittmeier has not contacted me regarding the rubber stopper they promised and ordered. I do not intend on doing any further business with them; I will not allow them to touch my vehicle; however I expect that they give me the part they promised.

Business

Response:

We will be mailing the part in question to the customer.

Consumer

Response:

Consumer states: While the company did send me parts for my original issue I noticed that my trunk is no aligned correctly. When I told them that about this issue they did not claim responsibility. While the company did resolve my first issue, I remain dissatisfied and have contacted the BAR.