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Wizard World Inc.

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Reviews Wizard World Inc.

Wizard World Inc. Reviews (5)

I had been planning on attending Wizard World Austin this coming weekend by driving up from Houston. The guest I was traveling to see cancelled. I have met most of their other guests and have no interest in some so I decided not to attend. I contacted customer service via email with no response. And fine print says I cannot get my money back because they have other guests. I prepaid attendance and selfies for 2 guests leaving me out of pocket for $122.00 which I now cannot get back. I will never attend any show by this company now. EVER! They are Thieves!

Review: In Oct. 2013 I had a commission done from [redacted] who is one of your sponsored artists, I have had multiple emails sent to [redacted] and I cant get any sort of response from him with any solid details of where my money or artwork is. I spent $125 for artwork to be mailed to be after the Comic Con in Nashville.Desired Settlement: Full Refund.

Review: The $325 [redacted] VIP ticket I purchased for St.Louis Comic-Con on February ** was done solely in order to see the celebrity whose name was attached. On [redacted]'s website, it states “VIP’s get onto the show floor 30 Minutes before regular attendees on Saturday & Sunday!”, meaning that if purchased, this pass would guarantee me a spot to see this celebrity for this particular panel.

Upon arrival to the convention, I hung around for a few hours only because I was trying to find out what time the panel started, as it was no longer on their website. The printed schedule I received upon redeeming my receipt for the VIP ticket indicated that the panel in question would start at 3:00, at the [redacted] (contradicting both their website and app). While attempting to find out when the panel was going to be, I was sent back and forth to numerous staff members all across the convention area; this is the only reason I ever stepped foot into areas that required a ticket.

After being sent on a wild goose chase for over an hour, I was informed by one of the [redacted] staff that the [redacted] panel had been canceled, and was replaced with something else.

Upon voicing my dissatisfaction to one of the event staff, I was simply told that all sales were final. I cannot help but feel cheated. While I realize I had indeed shown up to the event, I did not enjoy anything that had to do specifically with Comic-Con. Which would have been worth my money regardless, had they still had the panel with [redacted].

In addition, on [redacted]'s website, they stated that all photo ops (which was included in the VIP pass price) could be done with two people. I had prepared to bring a guest with me, but upon arrival, one of the staff informed me that only one person could go. After getting my photo done with just myself, I saw many others had done their photo with themselves plus a guest. I had to be sent back and forth between a handful of people once again before someone told me that I could have taken another person with me, but I could not be refunded or get the photo redone because all sales are final.

I was not able to utilize anything else besides the autograph and photo op due to last-minute schedule cancellations, and unprofessional, uninformed, disorganized staff. I do not require a full refund, as I do not mind paying for what I got.

Although I was able to get my autograph and photo with [redacted] (included in the VIP pass price), I purchased the VIP pass exclusively to see the [redacted] panel that should have occurred Sunday at 3:00pm. If I had known there would be no panel, I simply would have purchased the autograph and photo op separate, instead of the increased price of the VIP pass.

In short, the product I had purchased was changed the day of redemption, was not what was described on the day of purchase, and was either changed or nullified due to unprofessional staff. I never would have bought the ticket if I knew this was how I was going to be treated, and that I would not receive what I was told I would get.Desired Settlement: I request that I pay for only what I received;

The [redacted] autograph (A $100 value)

Half of the photo op ($90 of a $180 value. I upgraded my $100 photo with [redacted] to a group photo of multiple celebrities on site at the time of the photo op, paid with cash).

For a total refund of $225.

Review: Wizard World was coming to Ohio in Columbus. A special guest, [redacted] was to attend. I purchased a VIP ticket to this event. With the purchase of this event, this I was I was to receive: • Exclusive [redacted] VIP Badge • Exclusive [redacted] Lithograph • (1) [redacted] Photo with Signature Ticket - You can have him sign this photo OR another item on-site. • (1) Photo Op with [redacted] • VIP’s get onto the show floor 30 Minutes before regular attendees on Saturday & Sunday! • Guaranteed seating at the [redacted] panel • VIP Speedpass for Autographs & Photo Ops for [redacted] only The special guest had scheduling conflicts, as that happens with actors, so a one day show was added the following Saturday (September **, 2013). [redacted] however, made it to the comic con on September ** and **. Wizard world had decided to keep both dates active. While attending the show, I asked about the panel, as it was one of the main reasons I wanted to go and for keeping the VIP ticket when refunds were offered (I had went to an event earlier in the year and missed the panel, my mistake not the shows-so this was important to me) no one could answer my questions, not even the wizard world employees. So I waited and after the convention was over, wizard world announced that it was canceling any panels for [redacted]. I emailed Wizard world about getting a refund or even a photo op or autograph to make up the difference and no one replied. I got on [redacted] and put a comment on the Ohio comic con page and I and several others who made comments, either about the price being too high, or that their advertising was false (a vendor even said that he will not be going back to wizard world comic cons because of its poor practices and apologized to their fans) our comments were removed and we were banned from the page and any further correspondence on [redacted]. My complaint is that this is and was false advertising to all the purchasers of the VIP tickets as well as poor customer service, a failure to honor and deliver what was promised at purchase.Desired Settlement: Some form of partial reimbursement.

Consumer

Response:

At this time, I have not been contacted by Wizard World Inc. regarding complaint ID [redacted].

Sincerely,

Review: I paid in cash to receive a digital copy of a photo I took with a celebrity because cash was the only option. After the 3 day event ended, I waited the allotted time frame, but when I went online to their web site to upload my photo, I received a message stating the "file was not found". I contacted their "customer service" via chat as the website instructed and though I informed him that I did pay for photo and I had my paid ticket stub, I received this response:

"I do not see your number in the paid downloads.The digital copy is only available to those who paid for it and also redeemed their ticket and card. Can you tell me how you paid for the add-on?"

This upset me because I was a paying customer and I did have a ticket stub which I did provide him with. For him to accuse me of not being a paid customer, and knowing that I paid cash the previous week to the worker at the booth, I was under the impression that he stole my money or the chat rep was refusing to give me my product I paid for and I was helpless and cheated out of my money. I sent an email and a chat explaining the situation, and telling them If I cannot get a refund or the product I paid for, I would file a police report on the worker that took my cash and file a Revdex.com report against the company, but it seems the same worker handle the chats and email. I then received the most rude response I have ever seen from any business and he even admitted in the email it was his fault that he told me I didn't pay for a digital download, but still sent this terrible email. I have copies of the email, and screenshots of the chat conversation. I received 2 unacceptable emails afterwards as well. Als

"You last messaged 12 hours ago and I got back to you and uploaded your photo this morning.

Your attitude is WAY over the top. We get hundreds of emails from fans who purchased a photo op and think the digital file is included so so we have to ASK how it was paid for. We may have made en error but it has been corrected in 24 hours of being made aware of it.

There was no accusation made so again your attitude and threats are quite unnecessary and unwanted. A simple explanation of your situation is all that was needed, not 10 messages stating the same thing. The photos are promised to be delivered SEVEN days after the show so you are even getting it early"Desired Settlement: I have visited their contact page and sent this email to multiple people listed under their contact area and no one has responded.I would like the company to address this issue or fire this worker because of the way he treats customers. For any business this is unacceptable because I am highly offended and do not plan on attending their events anymore and spreading the word to everyone in regards to the treatment I received.

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Description: NOVELTIES-RETAIL

Address: 1010 Avenue of the Americas  3rd Floor, New York, New York, United States, 10018

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