Woda Cooper Companies Reviews (%countItem)
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Woda Cooper Companies Rating
Address: 500 S Front St Fl 10, Columbus, Ohio, United States, 43215-7619
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My daughter and I entered into renting a home at the *** in November 2016. We lived there until December 2019 and the property manager had done the walk thru and I was told that the security deposit would be sent from the Corporate Office in Ohio. I had sent her multiple emails in February as well as I had called the Corporate office on February 26, 2020, March 17, 2020 and June 7, 2020 and I have left multiple messages asking for someone to please return my call to let me know the status of my security deposit refund check. I have NOT received a return phone call, email or even a piece of mail letting me know what is going on!! I have NOT received my security deposit refund YET!!! I have asked my daughter if it may have been sent to her and she said she has not received it either. I am beyond frustrated at this point with these people and I just want my refund money sent to me NOW!! There is absolutely no reason why it should be taking this long to get sent out to me. I have the email correspondence still in my email if you need it for proof. Both office locations have my phone number as well as my address to get in touch with me and to sent my money to me so there is no excuse on their end.
I just want this resolved ASAP!!!
I'm sorry to hear this was your experience.
We appreciate you bringing this to our attention. After investigation, we
found that the deposit was not returned due to the last month's rent not being
paid in January. This was communicated by the community manager on 5/14. I have
attached the move-out statement showing this.It was our pleasure to have you as a resident
at ***, and hope that you will consider this or another one of our
properties in the future.
They have crappy customer service and maintance doesn't give 24 notice. Its a male who can come and go if he wants and as single female. I dont feel it's safe for us ur him. They keep utiltly checks that come from government assistance programs or send late which makes ur bill later or shut off and u get kicked out. They are not handicap ready in spme anf they charge goverment rent for it. Some buildongs dont have 2 forms of exits in case fire.
I'm sorry that your experience has not been a good one. We have many policies in place that specifically address the concerns that you have brought forth. We take these things very seriously and it is of the highest importance to us that these policies are followed. Can you please send us additional information at *** so we can investigate further?
Property Manager, Anita is harassing tenants over rent. Demanding to knew when it's going to be paid, when some tenants are waiting on unemployment and stimulus payment. Also, we are to have access to an online tenant portal. I have been asking for access for 3 months and I still do not have access. If rent is a few days past due, she is threatening to file eviction paperwork. I don't think she understands the seriousness of *** stay at home order! I have advised her I have an autoimmune disease and can not be traveling out of my house very often. I am strictly working from home with nobody being permitted in my home. Also, my bank only allows me to withdraw *** cash per day. this means I would need to go out two days in a row to pull out the amount of cash needed to pay my rent and purchase two separate money orders. Again, a huge frustration. It's a simple fix on her end. I also advised they can not process eviction notices at this time. She just doesn't seem to care.
Ms. was served the state required notice to vacate for non payment dated 2/20/2020, prior to the stay at home order enacted on 3/27/2020. She was also delivered a notice for non payment of rent on 4/8/2020. Please note that residents in default or with NSF history are not
eligible to utilize the online payment system, which is why Ms. has not been able to gain access. Ms. Weber has since paid in full as of 4/17/2020.
and wood dust constantly blow out of the ducts. I complained to the managers. They were very rude and told me If I didn't like it I could move. I didn't have the money to move. They told me that I could pay someone to come in and clean the ducts and the furnace. They would not do anything. I rent this unit. It is not my responsibility. Airclaws came to clean the furnace on 4-16-18. The furnace was caked with drywall dust and wood dust. He had to clean it twice. I paid 95 dollars. I have the receipt. I am requesting reimbursement for 95 dollars. On 2-21-20, *** came in to clean the ducts. He told me the ducts were bad covered with drywall dust. I paid 210. dollars and still owe 150. dollars. I have the receipt. I am requesting reimbursement for 360 dollars. I have continuously complained to management and mantanence man. They deny the problem. The air quality in this unit is very bad. I still sweep drywall dust and wood dust. I believe the problem lies in the ducts that are not sealed properly and is picking up drywall dust and wood dust in the walls. I am sick in this unit. I have coughed up blood and my lungs hurt. I have terrible headaches. I have eye problems due to the dust getting in my eyes. Also, I have bad sinus problems and my teeth hurt. I have asked the district manager to speak with the owner. I was told he will not talk with me.
I have a letter from Dale's cleaning that states there was dry wall dust in the vents. Someone came in my unit and stated the air quality he stated that it was in the 100 range and he would email results to corporate
I resided in Harmony Greene Apartments in Pooler, GA for several years. Over the course of those years we had as many as 8 office managers. We could never get repairs taken care of. Last year when it was time to renew my lease, I was told my rent would increase from 770 to 952. There was no legitimate reason for why the increase was so much in what was suppose to be affordable housing. The office manager was Ms. C at the time. I never signed a new lease as the increase was not something that I could afford. I made them aware of this. I started to look for a new place. I paid my rent on time every month in the amount shown on the community portal. It changed from month to month, but I assumed this was due to me not renewing my lease. March was my last month on lease and my rate was 770. I paid March rent at 770. In April the portal showed my rent amount as 885. I paid 885. In May the portal showed my rent as 947. I paid 947. I provided a written notice in the drop box when I paid my June rent in the amount of 947. I moved out of the apartment on Saturday June 29th. I deposited the mailbox keys and house keys in the drop box along with a thank you letter for the years I had resided in the community. I am sure repairs were needed as I explained I had never been able to get repairs done in the apartment. During hurricane Matthew some of the shingles on the roof were damaged and when it rained the ceiling in one of the bedrooms would become wet. They stated they repaired the roof and there was no need to enter the unit to fix the issue even though the ceiling was discolored. The ceiling eventually began to grow mold and mildew and it was still there when I moved out on June 29th. Outside of cleaning due to normal wear and tear there was no damage to the unit. I have pictures. Now I receive a letter stating that I have been turned over to collection for $1891. I do not owe Harmony Greene anything. I provided notice even though when I left, Ms. C who was the manager when I turned in my 30 day notice was no longer employed. I did not receive any amount of my deposit back. I paid on time up until I vacated after providing 30 day notice. My deposit was kept. I do not owe Harmony Greene anything and this collection is false. I have all my documentation of payments, a copy of my letter from when I provided notice and pictures of the unit when I left. I had a feeling I needed to do this as I had an issue with money being stolen from me by one of the past property managers and had to come here to the Revdex.com to complain to get that resolved. This collection needs to be removed and off of my credit. It is not accurate. I also have a lease from 2017 where I never signed a new lease but when I asked for something to show proof of residency, the property manager at that time faxed me a copy of a lease with a forged signature that was suppose to be mine. This is only two instances where the property manager of this community did something illegal. I am not going to allow this collection of a debt I do not owe ruin my credit. This needs to be resolved.
I’m sorry this was your experience with our community. We
appreciate you bringing this to our attention. After investigation, we found
that there was confusion with some of our employees about company policies.We have made the appropriate corrections to your account and
are making every effort to be sure that our policies are followed going forward.This file has been withdrawn from collections.It was our pleasure to have you as a resident at Harmony
Greene, and we hope that you will consider one of our communities in the
future.Tell us why here...
I reviewed the response and find the resolution is satisfactory to me.
July 11, 2019 I completed application for lease an apartment in Cleveland through Woda Company/Prospect Yard. But first let me say I know about constructions and delays. I was in the mortgage banking business over 40 years. My initial move in date was September, then October, then November, December 20th. I have emails and texts confirming the date with a few minor changes but on my end I made adjustment to fit their schedule. I was to sign on the 17th and move in on the 20th. My house is sold, the buyers are moving in on the 20th and now I will be homeless because they called me 4 days before my move and said I would not be moving before the city did not give them the ok, that they are missing permits.They said that, it will be January 2020 before I can move. These are some of the excuses. The IRS audited the building and they had to increase my rent. Every time there is a delay the rent increases. They need permits for the elevator. Everyone knows that you have to have an elevator certificate. I am on a fixed income, just had cancer surgery, I don't need this.
I’m sorry this has been your experience with
our company. Unfortunately, there were several delays with the construction of
this community. Our goal is always to have the building ready as soon as possible,
while also ensuring that it is safe for residents.All delays with the construction of this
building were tied to the regulations in place to ensure this safety.As a subsidized, affordable housing community, our rents are
set by several regulatory agencies and partner organizations. Any changes to
rent amounts come from our compliance with the requirements those partners, as
well as state, federal, and local law. I apologize this information was not
communicated to you more affectively. I hope you will consider one of our
communities in the future.
I was told I was going to receive a refund of my security deposit of $520 after my satisfactory exit inspection of my apartment on 8/29/2019. At this point in time I have not received my deposit, nor any information on where the deposit or when I would receive it. I've attempted to contact the corporate number on multiple occasions and the representative that the manager of the apartment complex told me to get in contact with who is in charge of dealing with the security deposits. I've left voice mails and even have contacted them one time, after the many times of attempting to contact them, and have not received any information what so ever regarding the issue.
The amount of $594.00 was sent as a check and was cashed on 10/29/19. Check # ***.
Lack of management/maintenance at properties. NO compassion for disabled.
To whom it may concern, I was a tenant at *** place since October 6,2015. I was force to be removed from there because of a over the head tenant on the second floor. When the manager did the walk threw at the end of July all was find. Remind you that for 3 and a half year she did inspection every month. My deposit was 465.00 and on August 13, 2019 they sent out a refund for $110.00 not giving me a itemize of why they took my money. Yes I did own for four drip pans, put that did not cost $355.00. I had a very large bedroom set that once it was their it was stationary until I moved on July 22 2019. So therefore there was a print on the carpet. My carpet was dirty that it couldn't be clean. They took my money and I want it back. Please help me. It's not fair. I am 64 years old, do you think at my age I wanted to move no way. Its cost me money that I didn't have and had to borrow. If the manage would have resolve the issues I would not be having this problem. Thank you. I can be contact at
Ms.,I'm sorry that you are unhappy with your experience with Woda Cooper Companies. Our regional manager in the area has made several attempts to contact you via phone but was unable to reach you. According to our records, the charges incurred were:
- Charge for spotted and soiled living room carpet replacement. - Charge for spotted and soiled bedroom carpet replacement. - Charge for replacement drip pans.
To help illustrate this issue, we have included photos that show the condition of the carpet as well as the missing drip pans. Unfortunately, as you can see the carpet is in poor condition.
To whom it may concern, my name is ***, complaining how WodaPlace took my refund. My deposit refund was 465.00 they sent me a check of $110.00 without no itemized list at all. I knew about the 4 drip pans. How can you charge me for carpet that me as a tenant been there for 3/1/2 years. It is called wear and tear. Your manage did inspection once a month. I cannot help that I had a giant been that was sitting for all of those years in one spot. I am demanding a larger portion of my deposit. You get people money for all of those years without interest, then when they moved out of your property you come up with all kind of excuesed too keep their refunds. This is not fair. I was a excellent paying tenant for all of those years. I need my money back. Your company keep people money and that's more in your bank account. Again its not fair. Give me what I have work for. Fair is fair!!
I have had termites 2x in less than one year in my apartment. I have reported this to my property and to corporate. They have someone come in and half do a job and the termites keep coming back. I have reached out to the *** office, since this is a tax credit property but they have not done much to help. I have a microwave that does not not work, a refrigerator that goes in and out, the floors in my apartment are sinking and there are tons of other issues with the apartment & the property. There has been no proper maintenance on the property in the last 4 years I have lived there. I have file multiple complaints and still no one has reached out or tried to help. Yet this company gets money from tax payers every year for a tax credit. How is a property affiliated with HUD allowed to be ran this way. I would also like to mention these things are happening at all of there properties. Not just the ones in Charleston, SC!!!
Ms. claims are totally false.
Ms. asks for "reimbursement" in her claim, but is currently under eviction for non-payment of rent. She complained of termites recently and a maintenance professional was dispatched this morning (6/21/19) only to find no evidence of termites was present. As the long-term owners of the building Ms. resides, it would never be in our best interest to ignore something as destructive as termites.
Despite speaking to the property manager on a nearly daily basis, none of the other issues listed in her complaint have ever been reported to our company. We have entered work orders and will check into these new, additional claims ASAP. If any are accurate, appropriate repairs will be conducted.
In the future, we would encourage Ms. to report any issues to her property manager or use the property's online resident portal to ensure any necessary repairs are completed with as little delay as possible.
Complaint: ***
I am rejecting this response because: I have paid my rent, my May's money orders just "disappeared", but after further research I have found out they were deposited into an account of this companies I have the receipts and I am awaiting copies of the original money orders made out to ***. I paid my June's rent then they came back and told me they could not accept it. I have been back and fourth multiple times with them about this matter. As for the termites, I was told there would be on going treatment and the wall would be pulled out to asset the damage and that has never happened. I also have sent multiple request via email and the online portal and about repairs! This is a constant on going thing. If someone were to read the reviews I am sure they would see I am not the only tenet that has issues with this company that receives a heavy payment every year from the government. So my accusations are NO WHERE near false and this company has no respect for their tenets or properties.
Regards
Woda Cooper Companies has made several good-faith efforts to solve the stated problems of this customer. Since first receiving this complaint, we have sent several maintenance technicians to the apartment in question and found NO safety or health issues. There are no active termites. The resident has a new microwave and no issues with the refrigerator have been reported by Ms. or observed by staff. This resident has been sent to eviction court for the past 3 months for failure to pay rent. Our maintenance team has repeatedly asked for a detailed list of the issues she is talking about in this complaint but she has not provided this.
We have additionally tried to reach out to her outside of the Revdex.com site to more quickly resolve issues, but Ms. refuses.
Woda Cooper Companies takes pride in our buildings and the communities of which we are a part but we need cooperation from our valued residents to solve problems.
Complaint: ***
I am rejecting this response because: That is the most ridiculous thing! I have made several complaints and even done a walk through of the property with maintenance and office manager. I don't know how the can say their are not active termites when no one has come out to my home. As for not making complaints the attached documentation will show that I have been reaching out. As for my rent, it has been placed in escrow for the last month and I have notified the property of this as well. The attached documentation will very much speak for itself. Oh and that microwave, its not new it came out of an empty apartment on the property. I have also included a picture where my son cut his arm on the metal sticking out from the rail and I have reported this numerous of times.
Regards
I had been approved for a townhouse for myself and service animal . When it came time to move in the companies site manager, Michelle V neglected to get in contact with me in regards to signing lease paperwork , taking my payment and handing over a key. The move was in full effect with all of my personal items in route , with a move-in date of May 10th 2019. When the date came along site manager Michele told me I wasn’t able and that it would have to be the next day (11th) or the following Monday (13th) . When the 13th became the day I was suppose to move in , she neglected to return my calls , texts and emails. Site manager Michelle waited until the next day to get into contact with myself and had said I was “all ready for move in” I had explained that I had chose to go with another place of living due to lack of professionalism and communication . When the current living situation I had chose became unreliable (one month later) I contacted site manager Michelle once again , with no answer or response (no surprise there). I waited 3 business days and contacted a friend whom resides at the apartment complex . She informed me the site manager said “ if she had taken her apartment and not been such a smartellec she would have it wouldn’t she” and apparently has none of the 7 apartments that were available the month before . As well as she has stated she does not have my application anymore and I would have to reapply and be put on a waiting list , and reapply with another application fee. I am appalled at the behavior and actions of the manager of this apartment complex and believe to have been discriminated against after working so hard to get everything done that was needed (within a weeks time) for this woman to act as she has .
Thank You for your time.
We have reached out via email and phone and are awaiting a response from Ms.. We hope to resolve this issue quickly after getting further details.
Company facilities have bed bugs, roaches & mold. Maintenance is not done on the housing facility, including the laundry area which is a fire hazard.Management does not enforce policies in place to the extent of other tenants being assaulted.
Ms. assertions are not accurate. First, we have received no reports of any mold or maintenance work orders/reports of hazards from Ms.. Further, this property has recently had its annual inspection by both Woda Cooper personnel and government inspectors and no such issues were raised. The bedbug situation is as follows: In late December, Ms. alerted our management team to the possibility of bedbugs in her apartment. She was unsure how she got them. We inspected the unit ourselves and contracted an exterminator to further inspect and treat the unit. On 1/22/19, the initial treatment was completed. Ms. was provided with a copy of her post treatment.On 2/5/19, the second treatment was completed. Ms. was not in apartment at time so she had another individual be there. On 2/19/19, a 3rd treatment was completed. The exterminator's report stated “no live activity was found during today’s treatment.” On 5/13/19, a follow up check was completed with an inspector and K9. No issues were detected. On 5/28/19, Ms. reported finding more bedbugs. The exterminator was dispatched again, to discover the only live bugs were in a box of papers that Ms. had apparently taken with her when she left and brought back after treatment. This morning (6/20/19) the exterminator was back on our property to treat Ms. residence again--which is the only apartment on the property with any current bedbug issues. We recommend that this resident works with and follows the direction of the exterminator to the letter as seemingly small items can set back pest control weeks as was the case with the box of paperwork. Additionally, we would ask Ms. to submit work orders by calling the property phone number for any maintenance or safety issues so they can be addressed ASAP.
Forty days ago, I applied for an apartment managed by WODA Group in ***, TN. The complex is called ***. Stephanie, the rental agent, took my application, my application fee and more personal information than I have had to give any organization ever before. They wanted my birth certificate, SS card, driver’s license, proof of my divorce proceedings, notarized statement from my abusive estranged husband stating how much he pays in child support, third party verification from my employer (not just pay stubs or bank statements, which I had with me) and then the expected references and proof of income. I was told that if my information was truthful, which it is, then I qualify for the apartment. I was told to expect it to take two weeks. That was fine. The house I was in sold, I contacted Stephanie several time who assured me that the application was being processed. I have let he know that time has become a problem. I am not homeless because I have waited on this apartment. 40 days has passed, and all Stephanie tells me is that she has done everything she can do and that it is being processed. It has been to her boss, to compliance, is being sent to her boss’s boss, etc. Meanwhile, they continue to advertise the ONLT three-bedroom apartment they have available and they continue to take applications and application fees. I have called the home office and left a message and left messages with Stephanie’s boss, and never gotten a response from anyone. This company must be a scam.
Because of US regulatory concerns, the compliance process for affordable housing takes time and is much more in-depth that market-rate apartments. This is also why Woda Cooper requires so much more information than market-rate homes. According to our records, Ms. was approved this morning and has been contacted by the property team. If any other actions are needed to close this issue, please reach out. Thank you!
I currently rent an apartment through the woda group. The conditions of my lease have not been met. 1. When I moved in August 2017 the property manager asked if anything needed fixed before I moved in. I started that there was paint spilled on the door which looked trashy and I would like to have the door repainted. I was told that in the near future all doors would be painted so I shouldn't worry about it. As of today the door has still not been painted. 2. Approx 2 months ago I told the property manager that the light on the sidewalk in front of my house was out. It still hasn't been fixed. 3. Around the same time my light went out someone threw a mattress away right in front of the dumpster. I have asked several times for it to be removed as it is a fall hazard. It's still there. 4. Right after Christmas the neighbors started throwing their trash everywhere around the dumpster making it hard for the tenets to throw their trash away. I contacted corporate on 12/31/18 regarding the matter. I was told they were short staffed around the holidays. It is still all there as of today. 5. We have not had a full time maintenance person on the property for over a year. 6. The property manager left and the tenants never have any idea when someone will be in the office.
This particular resident has had many issues, including being profane and verbally abusive to our staff.
We have reached out to Ms. directly with our response. It took several attempts via email and phone for her to respond. In summary:
1.) The minor paint speckling on the door will be corrected in the spring when the door will be painted. Due to the winter weather, we are unable to paint it sooner than that. (photo attached)
2.) There are no currently sidewalk lights out. 3.) & 4.) Photos from the site confirm that there is no trash around the dumpster. Like any property, we have rules in place regarding where residents can put their trash, however, we can’t control when someone breaks these rules, other than to deal with the issues as they arise. Our on-site team regularly cleans around the dumpster and moves large items that are left out. (photos attached)5) & 6) Unfortunately, like any business, we deal with employee turnover. We are actively trying to fill these positions, but as Ms. acknowledges, we have a team in place that covers the property in the meantime.
We feel these claims are nearly entirely false.
In March 2018, I spoke with the then manager Shanese M in regards to getting my locks changed. She told me the cost would be $150 ($50 per door in unit). I dropped a USPS money order in the community rent office drop box. In May 2018, my locks had never been changed and at this point I do not want them changed. I wanted the money back or to have it credited to my account to go towards the next months rent payment. I spoke with Kristie Y in May over the phone as there does not seem to be a manager for Harmony Greene at this time. Kristie is supposed to be the "District Manager". She told me that my locks were changed. I laughed because that is not something that can occur without knowledge as the keys that I have would not work on new locks and I never received news keys and no locks were changed. I told her this and she asked if I had the money order stub I told her I did and she asked me to send her a copy. I sent her a copy of the money order stub via text and she stated that she would have to contact "Shanese" because she was on "medical Leave" and inquire about the money order and told me to be aware that she (Shanese) does not have to respond because she is on leave and advised me to pay May's rent in full and hopefully it will be resolved by June. The end of May I contacted Kristie again by text message regarding the $150 USPS money order. She told me to file a claim with USPS because the money order was not cashed by Harmony Greene. I filed a PS Form 6401 with USPS which is an inquiry on whether the money order was cashed. I have a letter from USPS showing that the money order made out to Harmony Greene was cashed. I sent a picture of this letter to the same number I sent the pictures to and stated that the USPS show that it was cashed by Harmony Greene and asked about the money and if it would be applied to my account and I got no response. I called Harmony Greene this morning and spoke with Kristie again and she told me that a police report was filed.
Ms.,First, allow me to apologize for the situation that you are in. The individual in question is no longer an employee of Woda Cooper Companies and the situation you describe was not handled according to Woda Cooper policies. All of this is irrelevant, however, as you should never have had to deal with this headache to begin with.Your account will be credited the money you are owed as soon as possible. Again, I hope that you will accept our sincere apology and stay a valued member of our community. If you have any questions, please feel free to reach out directly at ***.
-Woda Cooper Companies
Thank you so much for helping resolve this issue and crediting my account. This is a huge relief for me. You are appreciated.
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Regards
Ms.,
Unfortunately, our internal communication in this matter has been severely lacking; you should have been credited the money you are owed. By the time you read this response, you should have received a credit and been contacted by our on-property staff. I hope everything is resolved to your satisfaction. Please accept our apologies on the length of time it took to resolve this matter. While the employee in question was acting outside of our knowledge when this incident occurred, that absolutely shouldn't be--and isn't--your problem.
We are refreshing our staff on Woda Cooper policies and customer service best-practices to ensure an issue like this doesn't occur again.
Again, I hope you will accept our apology. Please email ***. Thank you.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. Thank you so much. As you stated, I was contacted today and informed of the credit being applied to my account. This is a huge stress relief for me. Thank you again. You are appreciated.
Regards
I have been in contact with *** since March 2018 regarding a 2 bedroom apartment at his franklin crossing apartments. I was referred to these apartments by my coworker who is also moving into these same apartments due to our job relocating. I had no issue getting in touch with *** until after he asked me to email him my social security card and id because that was the only want for him to hold the apartment until may 31st. I asked why a security deposit wasn't good enough and he didn't have a good explanation but because my coworker stated he did the same thing, he actually mailed his and was approved within two hours, I went ahead and sent the information. After I sent my info with my paycheck stubs I hadn't heard back from *** at all, which was alarming being that he answered my calls at any time for any question previously and due to the fact that my coworker said his info was approved within two hours of his information being received. My coworker also confirmed that *** was the person he spoke with as well.
To whom it may concern,
Ms. applied for a rental unit at *** in mid-April. On Thursday April 19th, she sent our staff copies of her Social Security cards and I.D. because she was out of state and couldn’t easily drop off copies at our property office. Ms. did not get an immediate response to her application due to her requested move in date of June 1st—a month and a half after her submission date. The open unit in question was going to be vacant starting April 30th. It is difficult or impossible to hold apartments for this amount of time. The friend that she mentions was quickly approved because he was moving at the end of April, a few days after a unit became available. Our staff held off denying her application for just 5 days in the hopes that a new vacancy might present itself that allowed us to assist Ms. on her timeline. Unfortunately, she withdrew her application on April 24th.We have reached out to Ms. to assure her that her personal information has been destroyed, as information security and privacy is of utmost importance to Woda Cooper Companies, Inc.