Wood Dynamics, Incorporated

Resident took possession of unit and signed lease before communicating she no longer wanted to reside thereMackenzie Prieto spoke with Ms [redacted] last week and directed her to talk with the collections department to discuss furtherin the event she did not get their contact information, please see belowthey will be able to discuss this matter with herCollections Deptcontact #: [redacted] Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please see my notes regarding the business's claim:The business is lying to cover itselfI was distinctly promised and guaranteed by an employee of The Cape Apartments, managed by Arnel, that I would get at least $2,back after moving outI went to the leasing office and asked what options I had if I wanted to move out before my lease ended without having to pay the last month's rentThis is when the employee said to me, "we have tons of people lining up looking for bdrm apartments, so we can definitely get your apartment rented for the last monthWhat I need you to do is right us a check for the last month and when someone moves in, which I guarantee, I promise they will, you will get at least $2k back from the last month's rent." I in turn asked if this was a sure thing, is this truly a guaranteeI was told once again by the employee that without a doubt, 100% I will get my money back.If the employee had told me that this is not guaranteed, and that I might not get the money back, I would have stayed in the apartment for the last month and not moved out sooner.The issue is that the employee's guarantee and promise caused me to make a decisionThe employee had no right to be promising me such things, but she did and I made a decision based upon her promises.I completely understand you are responsible for your entire leaseBUT, if an employee of the apartment ensures you that you can move out sooner and get your money back because they will 100% fill the unit then the blame falls on the employeeNow I am out $2k because I was promised something I should not have been promisedI was flat out lied toThis is completely unacceptable Regards, [redacted]

[redacted] has been in contact with [redacted] the Resident Relations Coordinator, regarding the refund checkCheck was mailed to [redacted] on Thursday 7/30/Resident should be receiving check shortly if she has not alreadyThank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have followed up with both *** and the collections department, with no acceptable resolutionI was told the apartment has been rented out, but I have not been able to speak to a representative in the collections department to settle and confirm the reimbursementI have left messages and have yet to receive any return callsThe telephone number provided does not connect me to any representativeI wish to speak with someone who can confirm the reimbusement process
Regards,
*** ***

Good day,Management updated their records with the address provided on this Revdex.com complaint for Ms***, as the address on file was differentA copy of the debtor history and payment reminder were mailed to this addressAll future payment reminders will be sent there as wellShould Ms
*** need any further assistance she will need to contact the Collections Department at *** and speak with *** ***.Thank you,

Management has communicated the information below to the past
residents on a prior occasion:
The amount past resident claims he was promised was the rental
amount due for the month of November and the prorated amount for DecemberThis
amount was never promised as a refund
At the time
this resident moved out (before lease end),
another prospective resident had placed a hold on the unit and planned to move
in before the lease in question would have endedThe resident was informed
that they would only be charged until the new residents moved in
Unfortunately, the new residents who planned to move in changed their minds the
day before the planned move in causing the former residents to remain
responsible for the remainder of the lease which was communicated to past
resident in length
Based on the lease they signed, they are responsible for the
unit unless someone moved into the unit prior to their original lease end date
which was 12/7/No one moved in before that date
Thank you,

Resident moved out of her apartment on July 7th, 2016, days before her lease end date of July 28th, Per lease, resident is responsible for rent for the entire term of the lease. If a resident moves out before the end of term, Arnel attempts to rent the apartment as soon as possibleIn
this case the resident moved out before the lease term ended, but despite the leasing staff’s best efforts, a new tenant did not move in until after the lease end dateManagement informed the resident that only if a new resident moved in before July 28th, 2016, would they receive a rent creditA new resident did not move in before July 28th,

Resident chose to contact our corporate office directly regarding this issueWe have responded directly to complaint and consider this matter closed

Good day, Management inspected resident's unit on March 11, along with the Pest control company after obtaining Permission to enter from the residentThey proceeded to the kitchen where they found both the sliding glass door and the sliding screen door openManagement reached out to resident to communicate that leaving both doors wide open creates a very high probability of bugs or rodents entering and exiting their unit
On Mach 15, 2016, Management sent a letter to resident reiterating a conversation that transpired earlier that day between resident and the Executive Manager, wherein she informed them of the option to be released from their lease with no penalties of a lease break, OR to transfer to a different unit on the property.Resident(s)
admitted that they do leave both their screen and sliding glass door open.
They added that they would try to stop doing soThey were told if they continue doing this
they would continue to have an issueResidents have once again declined to transfer to a new unit or move
out of the unit
Thank you,

[redacted] had a 1 year lease that started on 7/8/11 and
ended on 7/7/12. She vacated the unit on 2/2/12 with 5 months left on the
contract. Management re-rented the unit on 3/23/12 thus mitigating her damages under
the contract to $2,036.66. We offered a $1750 settlement which was never...

paid.
In early 2013 Management assigned the collection matter to IQ Data and
this has been on her credit report since that time. Assigning a collection
account does not require court action. We are not responsible for her
attorney’s fees and will not be paying.
If she is interested in settling the matter she can contact IQ
Data directly at [redacted].Thank you,

Mr. [redacted] contacted our corporate office and the matter was resolved by mutual agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Resident took possession of unit and signed lease before communicating she no longer wanted to reside there. Mackenzie Prieto spoke with Ms. [redacted] last week and directed her to talk with the collections department to discuss further. in the event she did not get their contact information, please see...

below. they will be able to discuss this matter with her. Collections Dept. contact #: [redacted]Thank you,

Applicant's check was mailed out originally to address given but applicant did not receive it and check was never returned to our business. Applicant provided updated address and a new check is being re-issued. Applicant has the option of picking it up next week otherwise the check will be mailed to...

the new address provided. Should applicant request a pick up, she will need to notify the Resident Relations Coordinator at 714[redacted].Thank you

The Resident Manager, Executive Manager and Maintenance Supervisor went to the resident's unit to conduct another thorough
inspection on 2/25/16. They noticed a small hole behind the
stove in the kitchen. Maintenance patched the hole and put a wire mesh behind the drywall...

to
secure the hole. They also checked in all the cabinets to make sure there were no other
holes.  Management requested that the resident contact them immediately with any future concerns. Resident claimed that the only activity they have had was in the kitchen and issue should be rectified with the patching of the hole. They agreed to notify management if there were any new developments beyond that date.
Management offered to transfer residents once again but they declined the offer. Thank you,

The resident has been set up in our auto-pay system as of 4/1/2017. The resident received a one-time waive of a $50 late fee previously in their current lease and the ledger is currently paid in full. Regarding alleged pest issues, complementary preventative pest control is available for all...

residents on an as-needed basis. Residents need only contact the management office and submit appropriate paperwork in order to take advantage of this service. On-site management would be happy to assist the resident in this regard at any time.

[redacted] has been in contact with [redacted] the Resident Relations Coordinator, regarding the refund check. Check was mailed to [redacted] on Thursday 7/30/15. Resident should be receiving check shortly if she has not already. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Sir/Mam,                         We been leaving in this apartment since May 2013 and I have been good tenant and always paid Rent on time.  As we mention that we been dealing with the Rats Problems since Last Year May 2015 when we signed our lease. We notified leasing office several times.Today's date 03/03/2016 I went to leasing office and I paid my rent on time like always and Mr. [redacted] asked me if I still have any Rats issue after they patch the whole behind Oven. I told Mr. [redacted] that I am not sure but hopefully I won't see any Rats but just now around 08:30 pm on date 03/03/2016 I went to Kitchen and saw Rats Poop on Kitchen near my Baby's washed Feeding Bottle.we  asked you Mr. [redacted] in December 2015 after my baby's born because we had issue with Rats and my daughter got sick and she was in NICU for 7 Days in [redacted] Hospital. we wanted to change our apartment up-stair so won't have any Rats issue but Mr. [redacted] never responded to us nor gave us anything in writing even though we already mention about our new born baby's health. Even though in Last visit we told them we waited long enough and you still have fixed our problem nor gave us any respond and Mr. [redacted] said he didn't hear anything from Management that's the only answer he gave us in last 3 months of waiting.in last visit he brought a maintenance guy to patch the hole but he never send any House inspection till now. we always have to move our furniture when maintenance guys come for patch. and this apartment in uninhabitable and they can't fix when they lease this apartment. they suppose to fix it and inspect carefully before they lease to someone else.This leasing company is delaying their decision on purpose to give us another apartment so eventually we have to finish our lease in same apartment.I have attached the all Rats we caught after we realized that they are not fixing our problems.I have also attached pics of Rats poop near my Baby's Washed bottle.Note: We have new born baby and we are really concern now after finding Rats poop near her bottle. they kept delayed on purpose so we have to finish our lease in same apartment but we will not accept this type of unprofessional-ism were we pay rent on time so expect that place to be healthy and livable and get our problems solved on time.   Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see my notes regarding the business's claim:The business is lying to cover itself. I was distinctly promised and guaranteed by an employee of The Cape Apartments, managed by Arnel, that I would get at least $2,000 back after moving out. I went to the leasing office and asked what options I had if I wanted to move out before my lease ended without having to pay the last month's rent. This is when the employee said to me, "we have tons of people lining up looking for 2 bdrm apartments, so we can definitely get your apartment rented for the last month. What I need you to do is right us a check for the last month and when someone moves in, which I guarantee, I promise they will, you will get at least $2k back from the last month's rent." I in turn asked if this was a sure thing, is this truly a guarantee. I was told once again by the employee that without a doubt, 100% I will get my money back.If the employee had told me that this is not guaranteed, and that I might not get the money back, I would have stayed in the apartment for the last month and not moved out sooner.The issue is that the employee's guarantee and promise caused me to make a decision. The employee had no right to be promising me such things, but she did and I made a decision based upon her promises.I completely understand you are responsible for your entire lease. BUT, if an employee of the apartment ensures you that you can move out sooner and get your money back because they will 100% fill the unit then the blame falls on the employee. Now I am out $2k because I was promised something I should not have been promised. I was flat out lied to. This is completely unacceptable. 
Regards,
[redacted]