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Wood Quarters of Cary, Inc.

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Reviews Wood Quarters of Cary, Inc.

Wood Quarters of Cary, Inc. Reviews (1)

Received damage product. Company wanted consumer to bear the cost of exchanging the damaged piece and was unwilling to provide a credit.I ordered the [redacted] ID [redacted], for approx $800 in March 2015. The desk came damaged and I emailed the company about exchanging the desk. They claimed the damage wouldn't cause structural issues but told me they'd order a new desk. The new desk arrived to the store June 5th and I told them I couldn't fit the desk into my car. The company told me that they would work on getting the desk to me. That was the last email I received. They called a few times to tell me to come and pick up the new desk and I again told them I didn't want to spend money renting a truck to pick it up. I called Wood Quarters again in Dec 2015 when I saw that the damaged desk I had was cracking down the middle. I asked them if they would be willing to give me a $200 credit so that no one had to worry about renting a car. They said they would not be willing to give any sort of credit at all. They also were not willing to pay for a car rental so the desk could be picked up. Wood Quarters policy is...if we don't deliver a functional product, we won't spend a penny making it right. Desired SettlementI am fine with any of these 3 options.1) Delivery to my home, at no expense to me, the desk I ordered2) A $200 credit3) Allow me to return the desk for a full refund, I will pay for the rental truck to get the desk to your store.Business Response On March 28, 2015 this customer placed a special order with our company for an executive style desk. The manufacturer shipped this to us and the customer picked up the desk with their own vehicle from the store on June 5, 2015. On June 6th the store received an email from the customer with an attached picture showing a small crack on the bottom of the desk. The store forwarded this picture immediately to the manufacturer and asked for assistance. The manufacturer responded that although this defect would not affect the structural integrity of the desk they agreed to ship a new desk and instructed the store to ship back the customer's desk for credit. The manufacturer required the store to pay for the new desk but would credit this back when the original desk was shipped back to them. The manufacturer requires this be done within 90 days to receive the credit back. The customer was notified on June 7th that a new desk was being shipped to the store. When it arrived they could bring back the desk and exchange it. The customer agreed to this.Since the desk was originally picked up from the store it needed to be returned for exchange. This policy is clearly stated on the sales invoice. The new desk arrived on the next regular shipment and the customer was notified that it was available for exchange. The store was notified by the customer they were having trouble getting transportation arranged but would pick it up. The store manager offered to try and help by bringing it to her if the desk would fit in his vehicle, However, the desk was too large to fit in any store employees vehicle. Since we had a 90 day time limit, the store was willing wait as long as possible for the customer to arrange pick up. At the end of the ninety days, the customer was called and notified the desk needs to be picked up. A voice mail was left at least twice. The store never received a response or call back. By the end of November it became apparent the desk would not be picked up. Since the store could no longer get credit for the customer's desk, the new desk was put on the sales floor and sold. In mid December the store received a call from the customer asking for the desk to be exchanged. It was explained again that the time had well past that we were able to exchange this. The customer then demanded $200 to prevent her from posting a bad review or contacting Revdex.com. Wood Quarters feels this was unreasonable as the store had gone above and beyond to work this out.Consumer Response A few clarifications:1) I did not pick up the desk with my own vehicle; I had family come in from out of town to pick it up.2) Wood Quarters never communicated with me that I had 90 days to pick up the desk. I told them if I were to pick it up, we'd need to wait for my family to come back into town. Wood Quarters said they would work on finding one of their people to drop it off at my house. 3) The store only called to tell me they wanted me to pick up the desk. They did not mention they were no longer willing to deliver the desk to my house or that they were going to sell it to another customer. The last email I have from them states they would work on finding someone to deliver the desk.4) I don't know how it became apparent the desk would not be picked up in November. The store was unwilling to deliver it to my house so now we had to wait for my family to come back into town. They only came back in December.5) I never demanded $200. That was not the resolution I wanted. I wanted the desk to be delivered to my house so I didn't have to rent a vehicle or have my family come back into town. I asked the store if they were willing to settle on a credit so that neither of us had to rent a car to transport the desk. They asked me how much I thought was fair and I said $200. They said that was not going to happen. The $200 was not to prevent me from writing a review, the $200 was supposed to be a credit for receiving a damaged product since they were unwilling to delivery me the correct product at their expense.6) How did Wood Quarters go above and beyond? They gave me a damaged desk and then put the burden on me to pick it up. My family would have to come from out of town or I would have to rent a vehicle to get a desk that should have been delivered undamaged the first go round. They did the bare minimum required. Final Business Response We agree to issue a refund for a total of $200. The customer needs to visit the store to sign the paperwork and present the credit card they used for the original purchase so the credit can be issued.The customer needs to visit the store no later than January 11, 2016 to receive the credit. After that date there will be no refund available and we will consider the case closed and the customer satisfied.

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Description: Unfinished Furniture Stores

Address: 5301 Capital Blvd, Raleigh, North Carolina, United States, 27616-2956

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