Wood's Medical Billing Services

Review: [redacted], owner of Wood's Medical Billing Services (WMBS) located in Stockton, CA, has illegally and without consent registered herself as owner/president of [redacted] on an Electronic Health Record (EHR) service provided by Office Ally. Without the doctor's knowledge, Ms [redacted] gained access into patients' private medical records. When Ms [redacted] was confronted by the doctor to transfer control of the account with Office Ally to him because he is the proper president/CEO of the [redacted] clinic, Ms [redacted] refused. Upon termination of the contract agreement with WMBS due to Ms [redacted] incompetent and unprofessionalism, WMBS closed the EHR account with Office Ally. Since Ms [redacted] registered herself as the president/CEO of the [redacted], all patients' medical records can not be accessed by the doctor and his medical office. What worse, is that patients are unable to access their medical records that are important to their health. Also, Ms. [redacted] violated HIPPA rules because she is not a health[redacted] provider and she gained access into patients CONFIDENTIAL records without their consent.

Who knows how long WMBS has been doing this, but this is violation of patients' confidentiality. I hope the Revdex.com will look into this matter. Furthermore, [redacted] and Wood's Medical Billing Services located at [redacted] will be reported to the Medical Board of California and the proper legal authorityDesired Settlement: Release all patients' medical records to [redacted] ASAP due to the impact that it have on patients health. Patients have lab data and xray reports that can greatly affect their health and their continuation of medical care if the medical records from the EHR with [redacted] is not release to their medical doctor and his urgent care clinic.

Business

Response:

I have been in business for 35 year and not once has any one filed a complaint until now. The information provided to you by [redacted] is completely false. Never once did I represent myself as being the owner/president of [redacted] on Electronic Health Records, provided by [redacted] owner of [redacted] signed the contract for our [redacted] to handle the billing for him which includes the Electronic Health Records, on 11/30/2016. I worked closely with [redacted] for two months using two portions of [redacted], Practice Mate and Electronic Health Records. Dr. [redacted] was aware of [redacted] & me working together, and there were no issue at that time. I was contacted by [redacted] to help her set up billing for their new company. She stated that she knew nothing about running an Urgent care for her fiancé and she needed some help with doing the billing portion. I said that I would be glad to help her. One of the questions [redacted] asked me was, if they decided not to stay with our service, could they keep the account and I said yes that would be fine. I should have taken stock in that comment as a red flag, as an indication that they were going to get what information they needed and then drop our contract. Dr. [redacted] signed our contract on 11/30/2016. I received a fax letter dated 1/26/2016 from Dr. [redacted] on 1/27/2016, giving me written notice of termination of our agreement. I responded to Dr. [redacted] on 1/27/2016 (see attached letter). Dr. [redacted] in turn responded via email saying, thank you for releasing his patient medical records. (see attached email) I also received a fax dated 1/27/2016 from [redacted] with a copy of the complaint information page letting me know that a complaint would be sent. I called her and asked what was going on. She said she knew nothing about the letter, she said she was working at the hospital her primary job, on 1/27/2016 and could not have typed the complaint and that someone else must have typed it. She apologized to me and said that she re[redacted] appreciated all of the help that I gave her the last two months and also said I had gone over and above what the former billing service [redacted] had done for her. She also terminated the contract with [redacted], as she was unhappy with their service as well. After receiving this request I contacted [redacted] and told her that I would put the account on hold not close the account until the transfer was completed. Regarding Electronic Health Records, In order for my [redacted] to do the billing, it is necessary for me to have access to Electronic Health records, to verify information relating to Diagnosis Codes and Procedure Codes. Electronic Health Records portion of [redacted] is where the billing portion is transferred to another portion called Practice Mate where the billing is sent by my [redacted] for electronic submit ion to the Insurance companies. Account name of woodsm23. Because he was the 23rd provider to be contracted with Wood’s Medical Billing Service. Dr. [redacted] account was set up under his name only as the Owner/CEO of [redacted]. I advised Dr. [redacted] that I am the owner of the Account Wood’s Medical billing and that his account is only a Sub Account under my account. Dr. [redacted] and his staff were give full access to the account, to do the everyday operations of the Urgent Care Center. I also emailed the Invoice from [redacted] for the Electronic Health Records, to Dr. [redacted] on 1/29/2016 and asked him to pay it. I spoke to the accounting department today 2-9-16 and was advised that the account woodsm23 was close, because payment was not received. The account will be reopened once the payment of $29.95 is received. I sent the Transfer of Ownership Letter to [redacted] on 1/28/20163 and again on 2/1/2016. I sent the Transfer of Ownership Enrollment Form to Dr. Dr. [redacted] to fill out and fax back to [redacted] on 1/28/2016. The Transfers has now been completed and the issued has been resolved.[redacted]