Woodbridge Public Auto Auction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is not trueI have proof that contact was made on the "12" of October not the "22"The conversation I had was with Manuel and he stated that he was going to talk to Billy and follow up with us to let us know if we could work out a settlement, because he agreed that some of the issues with the sale were not rightI called and I came in a few days later to pick up my title and I asked Manuel if he had spoken to Billy yet and he hadn'tHe said he would later that day and he would call meHe never calledI waited weeksThey never agreed to order any parts, or anythingWe were supposed to discuss cost and assistanceManuel attempted to make it right, but he never followed throughMore than likely Billy said noAdditionally I spent of those days waiting for the car titleYou didn't do us a favor by sending Paula to do it, you did it to cover up a mistakeI spent days dealing with you guys regarding repairing the vehicle, contacting our lawyer once you ignored us and waiting for you all to respond to the letter he sentThis wasn't as simple as getting the emissions done$3,plus worth of work is needed to pass the emissions testWe got it done and it failedWe spent the money hoping for a reliable vehicle, not a deceitful sale, which is what this isYou can say what you want, but I have proof that you are lyingI recorded all of our conversations, I have the original car title, and I have documented datesYou can say what you want, but unlike some of these other people on this siteI recorded you because I had a feeling you would lie like you are doing nowThis is not overBILLY! You are wrong and I will keep fighting until I get justiceWe are a young family, it is Christmas, it is very cold outside we don't deserve thisCan you really look yourself in the mirror and think that what you are doing is right? My God, I know that there are some bad people in the world but I don't even know what else to say this is just a really bad situation for my family right nowI have babiesHow dare youI truly am mortified at this response Regards, [redacted]

Response to complaint filed by [redacted] ***: [redacted] purchased the [redacted] in April of She purchased the vehicle "AS-IS" with no warranty She signed a VA state approved buyers guide and a bill of sale stating such When [redacted] initially contacted us shortly after purchasing the vehicle that she had a problem we offered to tow the vehicle for free and repair it at a very discounted cost WPAA had no responsibility to repair the vehicle but did so in the interest of customer service There was a problem with the initial repair and we repaired the vehicle at no charge under the service warranty which is for a day period.The warranty on the repairs done to the vehicle expired in July [redacted] contacted me for the first time in the end of October stating that the vehicle had a problem.I asked her when the service was performed and she said she did not know and would call me back I informed her that all work performed had a ninety day warranty.She asked if the vehicle could repaired again at the same price and I informed her that the first repair was done as a courtesy at that priceA new repair would be at the standard rate of approximately $ With the vehicle being months out of warranty and other mechanics having serviced the vehicle we could not offer the same price[redacted] never brought the vehicle back to our service facility and that was the last time we spoke.Thank YouBill M [redacted] General Manager

Dear Sirs We will fax repose and supporting documents to [redacted] Thank You Bill M [redacted]

Just to reiterate The vehicle has a Kelly Blue Book value of approximately $6800, it was sold for $4850.The title was given to the customer free and clear within days of sale, we have the customers signature.The customer purchased the vehicle AS ISExtended warranty was refused, we have the customers signature.The customer brought the vehicle in on the 22nd We gave the customer a discounted estimate to do repairs, we ordered parts and the customer was supposed to bring in the car in the next day, we have the customers signatureon the work order and still have the ordered parts.The repair and service of the vehicle is the vehicle owners responsibility At this point the customer is getting personally malicious and no further response will be made

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That is not true at allI paid $for the service to be fixed on 5-7-which was not repaired properlyI have attached the documents proving that I did in fact pay $for towing and the rest in repairsPlease let me know if you have successfully received the documents Regards, [redacted] ***

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Complaint: ***
I am rejecting this response because: It is still a lieThe vehicle was purchased on the 4th of OctI have the receipt that I signed. I wish you all would stop saying that it was the 23rdYou must have me mixed up with another customerI am not trying to be maliciousI just don't like that you try to paint yourselves as being so innocentI didn't refuse an extended warranty, one was not offered to me, because of the amount of miles on the vehicleThe last conversation we had was with ManuelHe said he was going to talk to Billy about helping us to repair the vehicle without it being 100% out of our pocket due to all of the inconsistencies of the saleI followed up with him to ask him if he had spoken to Billy and he said he would and he would call meHe took me and my husbands informationWe were and are still waiting, i.ehe never called us back, and that was where we left offSo everything else that you have stated is not true"AS IS" has nothing to do with being dishonest, it has nothing to do with us not being able to register the vehicle in the state of VirginiaAs I stated in the last response, I have the same signatures you have, you marked that I refused a warranty when in all actuality you probably mark that for everyone, and they don't realize you are checking the box for them, additionally and most importantly, I audio recorded our transactions and that among other things is my proofAt the end of the day I am asking that you all make this right by covering the costly repairs we've had to ensue due to your dishonestyWho would buy a car that they can't register? I am prepared to keep fighting this because this is wrong on so many levels. What comes around goes around, I pray that no one ever does something like this to someone in your family, because as we know it's all good until someone does this to youI hope you all have a Merry Christmas-hopefully that is less malicious for youI don't understand why you keep quoting the "Blue Book Value" of this vehicle? Is this suppose to be justification for selling us a vehicle that you knew had these codes (Pand P0845).The actions taken to erase the codes, took away my right to purchase a vehicle being aware of what was a documented issue. Additionally the price you are quoting me, what is that based off of? Is it based off a car in good condition without check engine codes? I feel that you expect me to drop this because you think we got such a great dealWe are slated to pay more than that in repairs
p.sSince you are so keen on time, here is the timeline of events, during this transaction:
On Friday Oct viewed a *** *** on website
On Saturday Oct bought the vehicle I didn't drive it until Weds Oct 8thOn Sunday Oct the check engine light popped on in the vehicle around 10am as
I was driving to churchI called Douglas at 10:and left a voicemail
Oct 2014, sent an e-mail to Charlie, he responded and told me to come in and have the car scanned for free, and they would give me an estimate for repairs
On Thursday Oct 16th 2014 I called to ask about my title, they stated they didn't have it yet
On Thursday Oct 23rd 2014 I went to WPAAI was greeted by Billy and I explained per Charlie I was there to get the car scanned and I gave them the keyI also talked to him about the driver door not locking or unlocking with the key, and I requested the title for the vehicle since it was past the week markBilly found it and gave it to meBilly and I spoke about repairs, but nothing was solidified and I never signed a work order to have anything done, because I was concerned about the legitimacy of the codes being erased beforeOn Saturday Nov 1, I went to the DMV to register my vehicle and transfer my platesAfter waiting
hour and filling out a lot of paperworkI was informed by the DMV
representative that my title is incomplete it is missing and important
signature and that the car needs and emissions to be performed before
registering it
On Sunday Nov 10am My husband and I talked to Manuel another
manager at WPAA about the challenges we had been having registering the
vehicleThis conversation was recordedManuel seemed sympathetic to our
situation and stated that he would try to speak with Billy and work something
out with us to resolve the issueHe took our information (i.ephone number,
and e-mail address) and stated that he would speak with Billy and get back to
us the next business day
On Monday Nov I returned to WPAA
around 3pm to collect my temporary platesPaula had them ready and I paid the
fees associatedShe apologized again for the inconvenience and told me to have
the emissions doneShe also handed me the title with my name printed on it,
and stated that she was able to get power of attorney to sign off and clear the
titleI saw Manuel on my way out and asked him if he had a chance to speak
with BillyHe said no and that he would talk to him today and get back to meOn Thursday Nov
My husband called the MD DMV to see if we could obtain an emissions
report to end this drama with WPAA however with the report came proof of what
we suspected after all, that the codes were already there when they had the car
in their possessionThis leads us to believe that this car has been tampered
with and the codes were erased by WPAA mechanics in order to sale the vehicleNov still
waiting for Manuel call us back about the repairs
Regards,
*** ***

Dear *** ***, As mentioned in our phone conversation we sincerely regret the misfortune you have suffered with this vehicleWe have a standard procedure here when a vehicle comes in to us on consignmentThe vehicle arrives and is immediately booked in and all the drivetrain fluids are checked
and topped off as necessaryThe vehicle is then driven to a local VA State inspection stationThe particular vehicle you purchased Passed VA State Safety InspectionThe vehicle is then placed on our property for sale where customers can test drive the cars on the road and even bring their mechanic here to check them out.In your case the vehicle was test driven by you and also driven by you milesObviously the car could not have covered these miles with no oilIt is obvious we could not have possibly known that the vehicle would develop this issueEven though we have sold you the vehicle we did offer for you to bring the vehicle to us where we can provide a fair estimate on the necessary repairs at a heavily discounted rate, to which you responded that you did not want to pay for towing.We have sold over 131,cars in years and pride ourselves on the way we conduct business, and in these rare cases we try and offer as much help as is possible to clientsA refund in this case is simply not an optionYou purchased the vehicle for $and there is always a possibility that some repairs may be necessaryPlease feel free to contact us any time.RegardsBill M***

The [redacted] in question was a Virginia inspected vehicle originally offered for $4950.  Thew customer came in test drove the vehicle and after inspecting the vehicle she offered $4000 for the vehicle.  WPAA accepted her offer and sold her the car AS IS .  Warranties are offered and...

mechanical inspections are allowed.  The customer elected not to do either of these.The [redacted] in question has a [redacted] Blue Book value of approximately $7000.  When the customer called Monday I explained that we could give her an estimate in our shop to do any repairs she needed at a discounted rate.  $900 for valve covers and a belt seemed very excessive.  The customer than said she did not trust us to do the repair and we should pay her mechanic to do the work.  I informed her that was not our policy, and repairing the vehicle at another shop would be her choice.In summary the vehicle was offered well below market value, the customer inspected and made an offer on the vehicle, and it was understood that it was an "AS IS " sale.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It is not true. I have proof that contact was made on the "12" of October not the "22". The conversation I had was with Manuel and he stated that he was going to talk to Billy and follow up with us to let us know if we could work out a settlement, because he agreed that some of the issues with the sale were not right. I called and I came in a few days later to pick up my title and I asked Manuel if he had spoken to Billy yet and he hadn't. He said he would later that day and he would call me. He never called. I waited 2 weeks. They never agreed to order any parts, or anything. We were supposed to discuss cost and assistance. Manuel attempted to make it right, but he never followed through. More than likely Billy said no. Additionally I spent 30 of those 60 days waiting for the car title. You didn't do us a favor by sending Paula to do it, you did it to cover up a mistake. I spent 15 days dealing with you guys regarding repairing the vehicle, contacting our lawyer once you ignored us and waiting for you all to respond to the letter he sent. This wasn't as simple as getting the emissions done. $3,000 plus worth of work is needed to pass the emissions test. We got it done and it failed. We spent the money hoping for a reliable vehicle, not a deceitful sale, which is what this is. You can say what you want, but I have proof that you are lying. I recorded all of our conversations, I have the original car title, and I have documented dates. You can say what you want, but unlike some of these other people on this site. I recorded you because I had a feeling you would lie like you are doing now. This is not over. BILLY! You are wrong and I will keep fighting until I get justice. We are a young family, it is Christmas, it is very cold outside we don't deserve this. Can you really look yourself in the mirror and think that what you are doing is right? My God, I know that there are some bad people in the world but .... I don't even know what else to say this is just a really bad situation for my family right now. I have 2 babies. How dare you..... I truly am mortified at this response.
Regards,
[redacted]

A refund is not possible because you do not want the broke down car you sold me back. And I was not given the option to bring it back, for any reason, I was told I was out of luck essentialy. The vehicle had to have pre exciting problems because when the proper amount of oil was placed in the vehicle, it simply burned the oil, that doesn't just happen. Your salesman told me there was the correct amount of oil in it, and assured that to me, which was not the case at all. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sirs
We will fax repose and supporting documents to [redacted]
Thank You
Bill M[redacted]

I called to get a regular service for a Natural Gas boiler and to get a quote for a Gas Plug for a BBQ grill. They had no real idea of what I was looking for regarding the outside installation. They could not find information on the Weber website for Natural Gas versions of their grills, which I had ordered locally and had downloaded the manual from Weber's website myself. They did not seem interested in my business so I moved on to another company. I don't know how their plumbing is, as that was not what I was looking for but I will not call them regarding Natural Gas services.

Response to complaint filed by [redacted] purchased the 2002 [redacted] in April of 2014.  She purchased the vehicle "AS-IS" with no warranty.  She signed a VA state approved buyers guide and a bill of sale stating such.  When [redacted] initially contacted us...

shortly after purchasing the vehicle that she had a problem we offered to tow the vehicle for free and repair it at a very discounted cost.  WPAA had no responsibility to repair the vehicle but did so in the interest of customer service.  There was a problem with the initial repair and we repaired the vehicle at no charge under the service warranty which is for a 90 day period.The warranty on the repairs done to the vehicle expired in July 2014. [redacted] contacted me  for the first time in the end of October stating that the vehicle had a problem.I asked her when the service was performed and she said she did not know and would call me back.  I informed her that all work performed had a ninety day warranty.She asked if the vehicle could repaired again at the same price and I informed her that the first repair was done as a courtesy at that price. A new repair would be at the standard rate of approximately $500.  With the vehicle being 3 months out of warranty and other mechanics having serviced the vehicle we could not offer the same price.[redacted] never brought the vehicle back to our service facility and that was the last time we spoke.Thank YouBill M[redacted] General Manager

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 Complaint: [redacted]
I am rejecting this response because: They are not telling the whole truth. I offered and paid 4400 for the cat, not 4000. I have the paperwork. That right there is a 400.00 difference. Since filing the complaint about the issue I had that very day I bought it...the next Sunday it had been raining and the entire front passenger floor was a pool of water so we thought it needed to have the window seal done...however, we vacuumed it up and drove it right after getting the water out, for the second time since owning this car...all lights in dash came on and stayed on..the Airbag warning came on as well and stayed on, the car was sluggish and when I stopped on side of road..it would not shift into gear again for at least a half hour...again took it to my mechanic and turns our the moon roof drains were clogged and the water just ran into the car..also got in the control panel and connections. they had to replace a trans,. box ( I have the paper work) and all connections were rusted from this happening before apparently. so not only did I need a new part, they had to clean off all conncections and let everything dry..kept car for a week to get it all taken care of this time, This repair was another 645.00 so lets see, I paid 4400.00 (not the 4000.00 you claim) then paid 950.00 2 days after purchase, then another 645.00 the week after...yeah great car. I want it corrected that I paid 4400 for this car. NOT 4000.00 I have proof of what I paid....4400.00 for car and 1595.00 for repairs on car within 8 days...Woodbridge Public Auto Auction is a horrible place to buy a car and I am making sure other people all over know it! The salesman was a nice man and should consider working at a better car dealership.  They are awful and also rude... I would not want them to touch the car with as rude as their people are on the phone and how dishonest they are..would not trust them to fix anything and who knows what else they may do/
4400.00 for car
1595.00 in repairs in 8 days of purchase.  great deal guys great deal! NOT How do you people sleep at night? I am out so much money for this car
Regards,
[redacted]

[redacted] placed a $300 refundable deposit on the 2003 CRV on Oct 3, 2014.  The advertised price was $4850 plus processing.  [redacted] came in on Oct 4 and test drove and inspected the vehicle.  She negotiated a $550 discount and took delivery of the vehicle.  She declined to...

purchase any extended warranty plans provided by outside vendors.  All vehicles are on site and mechanical inspections are encouraged 7 days a week.WPAA sells all vehicles "AS-IS" with no warranty.  [redacted] signed a VA state approved buyers guide and Bill of sale stating such. The vehicle had passed VA state safety inspection as required.  [redacted] was well aware of the terms under which she purchased the vehicle.[redacted] contacted us on 10/22/2014 stating her check engine light was on.  We reiterated that it was an AS IS purchase but we would be happy to inspect it at no charge.  She brought the vehicle in on 10/23/2014. The vehicle had 2 codes, WPAA gave [redacted] discounted estimates to do the repairs. [redacted] elected to do one of the repairs. We ordered the parts but [redacted] did not come back for the repairs as she had agreed to.[redacted] than said that the DMV would not register her vehicle.  We informed her that was not accurate and even offered to register the vehicle for her.  Which we did.  All of this was done within the prescribed 30 day time period.It is unrealistic to expect not to need any service on an eleven year old vehicle.  [redacted] had essentially 60 days to take care of her emissions.The CRV has a current [redacted] Blue Book fair value of $6497, [redacted] paid $4825.  WPAA has done everything expected of a fair and reasonable company.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
That is not true at all. I paid $249.55 for the service to be fixed on 5-7-2014 which was not repaired properly. I have attached the documents proving that I did in fact pay $50.00 for towing and the rest in repairs. Please let me know if you have successfully received the documents.
Regards,
[redacted]

Just to reiterate.  The vehicle has a Kelly Blue Book value of approximately $6800, it was sold for $4850.The title was given to the customer free and clear within 30 days of sale, we have the customers signature.The customer purchased the vehicle AS IS. Extended warranty was refused, we have the customers signature.The customer brought the vehicle in on the 22nd.  We gave the customer a discounted estimate to do repairs, we ordered parts and the customer was supposed to bring in the car in the next day,  we have the customers signatureon the work order and still have the ordered parts.The repair and service of the vehicle is the vehicle owners responsibility.  At this point the customer is getting personally malicious and no further response will be made.

Review: I purchased a 2002 [redacted] from Woodbridge Auto Auction in April, 2014. I went get a oil change and the mechanic told me that there was a rear main seal leak. I couldn't drive it because the engine was ticking and the oil was dripping right out of the bottom. I called Woodbridge auto auction to let them know what was going on and they told me they can have it towed back to them and fixed for $250.00. I told them great because I needed the truck to travel back and forth to work. They came and got the truck and took it to their service department located at the same address. When they told me it was ready I came to pick it and payed them the full $250.00 and drove it home. I took it to my mechanic to have it looked at to make sure it was fixed correctly and he told me there was still a leak from the rear main seal that they had just fixed. I called them back to inform them and Bill(the manager)told me to bring it back in. They fixed it for a second time. I replaced the starter because it went out and my mechanic told me my rear main seal was still leaking from the second time they fixed it. So I've been calling them over the past few months and they informed me that if I wanted it fixed I would have to pay them $800.00. I don't feel as if I should have to pay them again to fix the same problem twice. They also sold me the car with everything passing on the inspection statement, but everything they passed it for was not working on the truck when purchased.Desired Settlement: I would like for them to refund me the services I payed for or the full amount of the truck and they can have it back. If that isn't possible then I would like for them to fix the rear main seal correctly, and all the things they passed on the inspection that wasn't actually working on the vehicle.

Business

Response:

Response to complaint filed by [redacted] purchased the 2002 [redacted] in April of 2014. She purchased the vehicle "AS-IS" with no warranty. She signed a VA state approved buyers guide and a bill of sale stating such. When [redacted] initially contacted us shortly after purchasing the vehicle that she had a problem we offered to tow the vehicle for free and repair it at a very discounted cost. WPAA had no responsibility to repair the vehicle but did so in the interest of customer service. There was a problem with the initial repair and we repaired the vehicle at no charge under the service warranty which is for a 90 day period.The warranty on the repairs done to the vehicle expired in July 2014. [redacted] contacted me for the first time in the end of October stating that the vehicle had a problem.I asked her when the service was performed and she said she did not know and would call me back. I informed her that all work performed had a ninety day warranty.She asked if the vehicle could repaired again at the same price and I informed her that the first repair was done as a courtesy at that price. A new repair would be at the standard rate of approximately $500. With the vehicle being 3 months out of warranty and other mechanics having serviced the vehicle we could not offer the same price.[redacted] never brought the vehicle back to our service facility and that was the last time we spoke.Thank YouBill M[redacted] General Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

That is not true at all. I paid $249.55 for the service to be fixed on 5-7-2014 which was not repaired properly. I have attached the documents proving that I did in fact pay $50.00 for towing and the rest in repairs. Please let me know if you have successfully received the documents.

Regards,

Review: Greetings, I secured a loan from [redacted] Financial Services for $4,799.25 along with $5000.00 of my own funds for a 2004 [redacted] from Woodbridge Public auto auction at the sales department. The next day after taking possession of the vehicle I took it through inspection at The District of Columbia Department of Motor vehicle Inspection station. At that time the vehicle fail miserably.They inform me the vehicle smokes badly and that the obd monitors are inoperable therefore its no way possible to test the vehicle for emission. That renders the vehicle useless and will not be able to be registered. Before purchasing the vehicle 'as is' Woodbridge told me it failed Virginia State inspection for 2 tires and tag light bulbs. I contacted Woodbridge Pubilc Auto Auction and informed them of the situation. They told me to bring the vehicle back and I did. They took the vehicle to Pep boys for diagnostics at which time the technician informed me they were also unable to get any readings related to emission, The same results as The District of Columbia. Next they took the vehicle to have it tested for emission which yielded the same results. The managers At Woodbridge Auto tried to persuade me that it's the sensors that are bad which is not the case. All test indicate the sensors cant read to determine it they are good or bad. I indicated that I don't want the vehicle or the hardship such problem presents and they refuse to cancel the deal and refund my deposit. The vehicle is useless to me as well as Lendmark and will not pass any state emission as required by law. I need help getting my money back. I refuse to pay for a vehicle that cannot be registered in accordance to the law. I returned the vehicle within 24 hours and was very disappointed in the way the handled the matter. Please contacted me as soon as possible at ###-###-####. Thank you.Desired Settlement: I would like to have my money back.

Business

Response:

Dear Sirs

We will fax repose and supporting documents to [redacted]

Thank You

Bill M[redacted]

Review: I went to the auto auction searching for a vehicle, and I ended up purchasing a 2000 [redacted] off the lot, not thru the auction. I test drove the vehicle and it seemed to be pretty decent. Upon getting back to the lot, I further inspected the car and noticed that the oil was not on the dipstick and appeared to be low. So I asked the car salesman about it and he said that it was just filled with oil. He also said that the vehicle had a fully functional engine and transmission, with no issues. So I purchased the car. On the way home, which is 100+ miles, I made it about 65 miles, when the check engine light came on. I pulled of the interstate to a local gas station, where I immediately checked the oil, assuming that was the problem. Upon checking it, still no oil read on the dipstick. So I went into the gas station and purchased oil, a whole gallon worth, which would all go into the vehicle, proving there was no oil in the car when leaving the dealership. When I turned on the car, it blew a large amount of thick white smoke from the exhaust, and started clicking, then shut off. I managed to to make it up the road to a church parking lot where the car would stay for about two weeks, until I was able to tow it. The next day I called the dealership, only to be pawned off for three days. On the third day I was able to talk to the general manager of the dealership, only for him to basically say, sorry for your bad luck. They knew they were selling a defective vehicle, and covered all the questions asked with blatant lies.Desired Settlement: All I want out of this is a refund, and for them to take this faulty vehicle back.

Business

Response:

Dear [redacted], As mentioned in our phone conversation we sincerely regret the misfortune you have suffered with this vehicle. We have a standard procedure here when a vehicle comes in to us on consignment. The vehicle arrives and is immediately booked in and all the drivetrain fluids are checked and topped off as necessary. The vehicle is then driven to a local VA State inspection station. The particular vehicle you purchased Passed VA State Safety Inspection. The vehicle is then placed on our property for sale where customers can test drive the cars on the road and even bring their mechanic here to check them out.In your case the vehicle was test driven by you and also driven by you 65 miles. Obviously the car could not have covered these miles with no oil. It is obvious we could not have possibly known that the vehicle would develop this issue. Even though we have sold you the vehicle AS-IS we did offer for you to bring the vehicle to us where we can provide a fair estimate on the necessary repairs at a heavily discounted rate, to which you responded that you did not want to pay for towing.We have sold over 131,000 cars in 20 years and pride ourselves on the way we conduct business, and in these rare cases we try and offer as much help as is possible to clients. A refund in this case is simply not an option. You purchased the vehicle for $1650 and there is always a possibility that some repairs may be necessary. Please feel free to contact us any time.RegardsBill M[redacted]

Consumer

Response:

A refund is not possible because you do not want the broke down car you sold me back. And I was not given the option to bring it back, for any reason, I was told I was out of luck essentialy. The vehicle had to have pre exciting problems because when the proper amount of oil was placed in the vehicle, it simply burned the oil, that doesn't just happen. Your salesman told me there was the correct amount of oil in it, and assured that to me, which was not the case at all.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,