Woodbury Health Products

Review: I have been order on a puree diet by my doctor. I went online to find puree food. I came across Woodbury Health Products. I began placing an order online. Concerned about there product and customer service, I called them a couple times during the order to asked questions such as does it taste as advertised and will they take the product back if not satisfied. They said they would. I was also told that they will even pay for the return shipping. I thought what do I have to lose.I was lied to on the phone. 1) the product does not taste as advertised and 2) they will not pay for return shipping. Then when I called to return the shipment, they told me I was lying and said that no one in their office told me that they would pay for return shipping. When I asked for the [redacted], they hung up on me. I called back 7 times and they continued to hang up on me. I then called from my cell phone. They answered my call. I again asked for their [redacted]. They insisted on my name. Once I told them my name, they hung up on me. I called back 3 more times from my cell phone resulting in three more hang ups.Desired Settlement: 1) the return shipping cost as promised, 2) the product refund as promised, and 3) an apology for their deplorable behavior.

Business

Response:

On Thursday 1/*/14, customer

called in spoke with [redacted] regarding online order placed for

pureed foods. Customer expressed he tried one can and was not satisfied. We

apologized that the can did not work out for him and suggested he try another

variety as well as options to change the flavor to suit his taste. Customer

declined and demanded a refund. We explained our return policy that he can send

back the unopened cans and we would gladly issue a refund for those cans on the

credit card used. It was explained that shipping costs would be the customer’s

responsibility. Customer demanded a free return and insisted he was told he

would get one. We explained that we do not have free returns, only free

shipping on orders placed over $50. Also explained that our return policy

is clear and is noted on our website where he placed the order. Customer got

very irate and refused to listen to what was being said.

The end result, Woodbury Health

Products we agreed to pickup the unused cans at no charge for a refund even

though our policy is clearly stated that if you require a refund the product

must be sent back by the recipient. It was explained to client that we were

making an exception for him and this is not something we normally do. It was again

explained client would only receive a refund for the unopened cans, and to

expect a refund within 1-2 weeks of receipt. We received the cans back on

1/*/14 full credit was given for the unopened cans on this same date. Customer

is satisfied with this outcome. Even though Woodbury Health Products has made a

decision to change our policy for this one person, Woodbury does not believe

that we were ever in the wrong. In fact, the customer harassed and badgered our

offices by making over two dozen calls after he was told of our policy.

We feel that we are taking this action as an exception in order to not continue

being harassed by this individual and it is unfortunate that a company like

ours of 35 years has to justify our actions and make exceptions through

harassment and intimidation by the customer.

WOODBURY HEALTH PRODUCTS