Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: [redacted] Fixed Ops Direct
Contact Phone: [redacted]
Contact Email: [redacted]@woodfieldnissan.com
Ms. [redacted],
In response to this claim that add/coupon was designed by Nissan Motor Corp.USA and not by...
Woodfield Nissan. Each Nissan dealer can choose to or not to paticipate in their marketing program. With this coupon Woodfield Nissan decided not to participate. We try to accomadate every client and their coupons. Business decisions are sometimes very difficult to make, but this coupon did make any business sense.
Sincerely,
[redacted]
Fixed Operations Director
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Woodfield Nissan's clothed "Bate and Switched" advertising. This is more than a classic example of a totally anti-consumer practice that the Revdex.com should be protecting consumers from.
Hiding behind they didn't know what Nissan was advertising for their firm is preposterous. A very credible firm such as Nissan USA doesn't make promises for dealers without their knowledge, e.g. why didn't other Nissan dealers that we have done business with recently also offered the same discount? Also, why would another close by Nissan dealer not have a problem honoring Woodfield Nissan's offer to us? Because it was truly a bate and switch that the Revdex.com should be protecting consumers from.
[redacted]
Final Business Response /* (4000, 14, 2014/07/14) */
Spoke with client and offered him a $100.00 credit towareds his next service and also emailed him a copy of our conversation which he can use as a reciept for the $100.00 credit.
thanks
Initial Business Response /* (1000, 15, 2014/08/22) */
I very sorry we were unable to sell this customer a car. If the customer was flexible on the financial aspects of the car deal we would be able to sell them cars.
Initial Business Response /* (1000, 8, 2015/03/03) */
Ms [redacted] did purchase a brand new 2014 Nissan Sentra Vin number [redacted]EYXXXXXX. The Vehicle was purchased on December 20th 2014. The couple hundred miles that were on the vehicle were because the vehicle came on dealer trade. The...
vehicle was brand new with no owners. Nissan Motor Acceptace Corp had the contracts and had misplaced the contract. The have found the contracts and the paperwork has been fully processed. I would be more then happy to sit down with Ms. [redacted] is she has anymore issues or concerns regarding the vehicle. I can personally answer any questions at that time. If you have any questions please contact me at XXX-XXX-XXXX
Thank you,
[redacted]
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
I have called [redacted] today and explained that we will refund his bill. He is free to take his car elsewhere for repairs. He will not be responsible for worked we performed.
[redacted]
General Manager
The customer states that is was implied that the payoff would be sent out during the week of 4/22/16. The payoff was sent out via [redacted] on 4/22/16, which was a Friday. The customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff out. The...
customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted]
Mon 4/25/2016 8:36 am
Delivered
That is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filed. We set up a payoff of $16,000.00 in the customer's deal. We sent a payoff of $15,990.34. We will be sending a refund to the customer for the $9.66 too much that we collected in the deal.
Respectfully,
[redacted]
To Whom It May Concern,
[redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by Nissan. Her vehicle is a 2009 with 96,000 miles and well out of warranty.
Included in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completed.
In conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amount. The attached documents prove she is incorrect.
TO WHOM IT MAY CONCERN,
[redacted] made an appointment to check her vehicle because the vehicle had trouble lights on the dash. When checked in she was given an estimate of $125.00 plus tax for a technician to diagnosis her vehicle. Without her consent Woodfield Nissan would not...
have dispatch her vehicle into the repair shop. [redacted] approved the $125.00 plus tax by signing the repair order. The vehicle was process through our service department and the technician performed a diagnosis check and reprogram her vehicle to clear the trouble codes on her vehicle. Woodfield Nissan service consultant spoke, [redacted] spoke with [redacted] after the technician reported back to him what was needed to repair the vehicle and she was told again her bill would only be $125.00 plus tax to repair. Again she never questioned the cost of the repair. Vehicle was completed and she paid without incident or questions. My assumption the cost was never questioned until she arrived home and spoke with her husband.
In conclusiion, [redacted] authorized the repair of her vehicle both by signing the document for us to proceed and well as by communication without ever questioning the charges and her vehicle is repaired.
[redacted]
Woodfield Nissan
[redacted]
Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: [redacted] gm
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@woodfieldnissan.com
I apologize for anything that might of happened to your credit score. However it is standard practice for a car dealer to...
try and get the best possible terms for a customer. Your aplication had been turned down by some of our lenders forcing us to try others. Your credit also was run 4 times prior to you coming in to our store 2 of which were within 30 days. If you would like to try to put a car deal together please let me know we do have a couple of contingent approvals waiting.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because:
The above statement contains too many lies. Here are the real facts in this matter they they are lying about:
The service manager, [redacted] (who refused to even provide me his name after losing his temper with me), briefly showed me a printed list of things that were wrong with the car, similar to a typical repair order. It was printed in duplicates or possibly 3 carbon type copies similar to all of their other repair orders/estimates that they provide customers. There were also papers that I signed prior to the inspection, granting them permission to do the inspection. No copy of these papers with my signature were given to me either.[redacted] even REFUSED to provide me with his card, his name, and any documents upon leaving the dealership after his physical intimidation standing over me raising his hand at me. Moments before this, [redacted] was typing an official notice for me, upon my request, that Nissan or maybe just the dealership would be severing their business relationship with me permanently. If it weren't for [redacted] losing his patience and temper with me, while he was preparing these additional documents, the other paperwork that I am now demanding would have been in my hands before leaving. Instead, my keys were thrown on the desk and I was left to find my car in the dark outside in the cold. The dealership refused to even tell me where my car was located.
I suspect that these documents were not provided either because the inspection was falsified, or possibly to cover up the incident of [redacted] physical intimidation over me in order to protect his reputation.
All of these documents were intended to be provided to me prior to leaving the dealership as Illinois law requires, and is customary for any vehicle inspection or repair at this dealership and any legitimate auto repair center.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: [redacted] Fixed Ops Direct
Contact Phone: [redacted]
Contact Email: [redacted]@woodfieldnissan.com
Ms. [redacted],
In response to this claim that add/coupon was designed by Nissan Motor Corp.USA and not by...
Woodfield Nissan. Each Nissan dealer can choose to or not to paticipate in their marketing program. With this coupon Woodfield Nissan decided not to participate. We try to accomadate every client and their coupons. Business decisions are sometimes very difficult to make, but this coupon did make any business sense.
Sincerely,
[redacted]
Fixed Operations Director
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Woodfield Nissan's clothed "Bate and Switched" advertising. This is more than a classic example of a totally anti-consumer practice that the Revdex.com should be protecting consumers from.
Hiding behind they didn't know what Nissan was advertising for their firm is preposterous. A very credible firm such as Nissan USA doesn't make promises for dealers without their knowledge, e.g. why didn't other Nissan dealers that we have done business with recently also offered the same discount? Also, why would another close by Nissan dealer not have a problem honoring Woodfield Nissan's offer to us? Because it was truly a bate and switch that the Revdex.com should be protecting consumers from.
[redacted]
Final Business Response /* (4000, 14, 2014/07/14) */
Spoke with client and offered him a $100.00 credit towareds his next service and also emailed him a copy of our conversation which he can use as a reciept for the $100.00 credit.
thanks
Initial Business Response /* (1000, 15, 2014/08/22) */
I very sorry we were unable to sell this customer a car. If the customer was flexible on the financial aspects of the car deal we would be able to sell them cars.
Initial Business Response /* (1000, 8, 2015/03/03) */
Ms [redacted] did purchase a brand new 2014 Nissan Sentra Vin number [redacted]EYXXXXXX. The Vehicle was purchased on December 20th 2014. The couple hundred miles that were on the vehicle were because the vehicle came on dealer trade. The...
vehicle was brand new with no owners. Nissan Motor Acceptace Corp had the contracts and had misplaced the contract. The have found the contracts and the paperwork has been fully processed. I would be more then happy to sit down with Ms. [redacted] is she has anymore issues or concerns regarding the vehicle. I can personally answer any questions at that time. If you have any questions please contact me at XXX-XXX-XXXX
Thank you,
[redacted]
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
I have called [redacted] today and explained that we will refund his bill. He is free to take his car elsewhere for repairs. He will not be responsible for worked we performed.
[redacted]
General Manager
The customer states that is was implied that the payoff would be sent out during the week of 4/22/16. The payoff was sent out via [redacted] on 4/22/16, which was a Friday. The customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff out. The...
customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted]
Mon 4/25/2016 8:36 am
Delivered
That is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filed. We set up a payoff of $16,000.00 in the customer's deal. We sent a payoff of $15,990.34. We will be sending a refund to the customer for the $9.66 too much that we collected in the deal.
Respectfully,
[redacted]
To Whom It May Concern,
[redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by Nissan. Her vehicle is a 2009 with 96,000 miles and well out of warranty.
Included in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completed.
In conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amount. The attached documents prove she is incorrect.
[redacted]
Woodfield Nissan
[redacted]
TO WHOM IT MAY CONCERN,
[redacted] made an appointment to check her vehicle because the vehicle had trouble lights on the dash. When checked in she was given an estimate of $125.00 plus tax for a technician to diagnosis her vehicle. Without her consent Woodfield Nissan would not...
have dispatch her vehicle into the repair shop. [redacted] approved the $125.00 plus tax by signing the repair order. The vehicle was process through our service department and the technician performed a diagnosis check and reprogram her vehicle to clear the trouble codes on her vehicle. Woodfield Nissan service consultant spoke, [redacted] spoke with [redacted] after the technician reported back to him what was needed to repair the vehicle and she was told again her bill would only be $125.00 plus tax to repair. Again she never questioned the cost of the repair. Vehicle was completed and she paid without incident or questions. My assumption the cost was never questioned until she arrived home and spoke with her husband.
In conclusiion, [redacted] authorized the repair of her vehicle both by signing the document for us to proceed and well as by communication without ever questioning the charges and her vehicle is repaired.
[redacted]
Woodfield Nissan
[redacted]
Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: [redacted] gm
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@woodfieldnissan.com
I apologize for anything that might of happened to your credit score. However it is standard practice for a car dealer to...
try and get the best possible terms for a customer. Your aplication had been turned down by some of our lenders forcing us to try others. Your credit also was run 4 times prior to you coming in to our store 2 of which were within 30 days. If you would like to try to put a car deal together please let me know we do have a couple of contingent approvals waiting.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because:
The above statement contains too many lies. Here are the real facts in this matter they they are lying about:
The service manager, [redacted] (who refused to even provide me his name after losing his temper with me), briefly showed me a printed list of things that were wrong with the car, similar to a typical repair order. It was printed in duplicates or possibly 3 carbon type copies similar to all of their other repair orders/estimates that they provide customers. There were also papers that I signed prior to the inspection, granting them permission to do the inspection. No copy of these papers with my signature were given to me either.[redacted] even REFUSED to provide me with his card, his name, and any documents upon leaving the dealership after his physical intimidation standing over me raising his hand at me. Moments before this, [redacted] was typing an official notice for me, upon my request, that Nissan or maybe just the dealership would be severing their business relationship with me permanently. If it weren't for [redacted] losing his patience and temper with me, while he was preparing these additional documents, the other paperwork that I am now demanding would have been in my hands before leaving. Instead, my keys were thrown on the desk and I was left to find my car in the dark outside in the cold. The dealership refused to even tell me where my car was located.
I suspect that these documents were not provided either because the inspection was falsified, or possibly to cover up the incident of [redacted] physical intimidation over me in order to protect his reputation.
All of these documents were intended to be provided to me prior to leaving the dealership as Illinois law requires, and is customary for any vehicle inspection or repair at this dealership and any legitimate auto repair center.
Sincerely,
[redacted]