Woodglen Square Unit II Condominium Assocation

Please be advised that we are in receipt of the response and continued dispute of the charges[redacted] Board of Directors, City Property Management and all representatives acting as agents for [redacted] – [redacted] are acting on behalf of the betterment for the Community and following the Association’s documentsNot admitting any fault, it is agreed to waive the $charge on the account to settle the matter.However, it should be documented that the resident that rents (or did at the time of this leak) did install the RO systemThe resident did advise the plumbing company attending and investigating the leak that they received the RO system as a giftIn the spirit of cooperation, as the owner there should be some documentation regarding the altering of the inside plumbing that does directly affect the Community.Thank you.City Property Management on behalf of [redacted] Condominium Association

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to this response, the only written information I have received from the association is the one dated 2/6/ If the Executive Assistant,***, would read what I have been submitting to her employee, ***, or at least the one attached (which was not even my last one), maybe there would be a better understanding why I am, and have continued to dispute the billI authorized [redacted] access to my unit for him to investigate a possible cause of a water leak I did not hire a plumber, nor ever agree to paying for one What's worse yet, is the plumber pointed blame to an RO water system installed in the unit This was obviously not the cause since I have never had an RO system installed in my unit (#***).The last time [redacted] and I have have had any conversations was when I called him to inform him that I had no RO system in the unit and would be glad to send him pictures He did request them during that conversation I sent them to him and there has been no verbal or written contact from [redacted] since that time (over a year and half now) The association continues to send me the bill ignoring my reasons for disputing it Regards, [redacted]

While we understand Mr [redacted] frustration, we do need to dispute the claim of non-contact.The Community Manager, [redacted] , has had numerous conversations with the owner of the unit Mr [redacted] as well as the resident that resides in the unitThere was a water leak reported in an immediate adjoining unitA plumber was dispatched to do an assessment of the source of waterThis practice is standard since there are common popes and the leak may be in one of those common pipesIt was determined, after inspections were made in surrounding units, that the source of the leak was located in Mr [redacted] unitThe source was the Reverse Osmosis water system that was installed within Mr [redacted] ' unitThe bill of $has been billed to Mr [redacted] for the inspection onlyThe emergency service call fee, as well as any mitigating damages to the surrounding units was not billed to Mr [redacted] Per the Association's CC&R's - section and pages and page 8, these costs could have been assessed to Mr [redacted] as well.Again, we believe there has been communication, most verbal, to Mr [redacted] regarding the reason this bill is justifiedRespectfully, [redacted] Executive Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Prior to this response, the only written information I have received from the association is the one dated 2/6/13.  If the Executive Assistant,[redacted], would read what I have been submitting to her employee, [redacted], or at least the one attached (which was not even my last one), maybe there would be a better understanding why I am, and have continued to dispute the bill. I authorized [redacted] access to my unit for him to investigate a possible cause of a water leak.  I did not hire a plumber, nor ever agree to paying for one.  What's worse yet, is the plumber pointed blame to an RO water system installed in the unit.  This was obviously not the cause since I have never had an RO system installed in my unit (#[redacted]).The last time [redacted] and I have have had any conversations was when I called him to inform him that I had no RO system in the unit and would be glad to send him pictures.  He did request them during that conversation.  I sent them to him and there has been no verbal or written contact from [redacted] since that time (over a year and half now).  The association continues to send me the bill ignoring my reasons for disputing it.  
Regards,
[redacted]

Please be advised that we are in receipt of the response and continued dispute of the charges.[redacted] Board of Directors, City Property Management and all representatives acting as agents for [redacted] – [redacted] are acting on behalf of the betterment for the Community and following the Association’s documents. Not admitting any fault, it is agreed to waive the $142.00 charge on the account to settle the matter.However, it should be documented that the resident that rents (or did at the time of this leak) did install the RO system. The resident did advise the plumbing company attending and investigating the leak that they received the RO system as a gift. In the spirit of cooperation, as the owner there should be some documentation regarding the altering of the inside plumbing that does directly affect the Community.Thank you.City Property Management on behalf of[redacted] Condominium Association

While we understand Mr. [redacted] frustration, we do need to dispute the claim of non-contact.The Community Manager, [redacted], has had numerous conversations with the owner of the unit Mr. [redacted] as well as the resident that resides in the unit. There was a water leak reported...

in an immediate adjoining unit. A plumber was dispatched to do an assessment of the source of water. This practice is standard since there are common popes and the leak may be in one of those common pipes. It was determined, after inspections were made in surrounding units, that the source of the leak was located in Mr. [redacted] unit. The source was the Reverse Osmosis water system that was installed within Mr. [redacted]' unit. The bill of $142.00 has been billed to Mr. [redacted] for the inspection only. The emergency service call fee, as well as any mitigating damages to the surrounding units was not billed to Mr. [redacted]. Per the Association's CC&R's - section 6.3 and 6.4 pages 7 and page 8, these costs could have been assessed to Mr. [redacted] as well.Again, we believe there has been communication, most verbal, to Mr. [redacted] regarding the reason this bill is justified. Respectfully,[redacted]Executive Assistant

While we understand Mr. [redacted] frustration, we do need to dispute the claim of non-contact.The Community Manager, [redacted], has had numerous conversations with the owner of the unit Mr. [redacted] as well as the resident that resides in the unit. There was a water leak reported...

in an immediate adjoining unit. A plumber was dispatched to do an assessment of the source of water. This practice is standard since there are common popes and the leak may be in one of those common pipes. It was determined, after inspections were made in surrounding units, that the source of the leak was located in Mr. [redacted] unit. The source was the Reverse Osmosis water system that was installed within Mr. [redacted]' unit. The bill of $142.00 has been billed to Mr. [redacted] for the inspection only. The emergency service call fee, as well as any mitigating damages to the surrounding units was not billed to Mr. [redacted]. Per the Association's CC&R's - section 6.3 and 6.4 pages 7 and page 8, these costs could have been assessed to Mr. [redacted] as well.Again, we believe there has been communication, most verbal, to Mr. [redacted] regarding the reason this bill is justified. Respectfully,[redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Prior to this response, the only written information I have received from the association is the one dated 2/6/13.  If the Executive Assistant,[redacted], would read what I have been submitting to her employee, [redacted], or at least the one attached (which was not even my last one), maybe there would be a better understanding why I am, and have continued to dispute the bill. I authorized [redacted] access to my unit for him to investigate a possible cause of a water leak.  I did not hire a plumber, nor ever agree to paying for one.  What's worse yet, is the plumber pointed blame to an RO water system installed in the unit.  This was obviously not the cause since I have never had an RO system installed in my unit (#[redacted]).The last time [redacted] and I have have had any conversations was when I called him to inform him that I had no RO system in the unit and would be glad to send him pictures.  He did request them during that conversation.  I sent them to him and there has been no verbal or written contact from [redacted] since that time (over a year and half now).  The association continues to send me the bill ignoring my reasons for disputing it.  

Regards,

Please be advised that we are in receipt of the response and continued dispute of the charges.[redacted] Board of Directors, City Property Management and all representatives acting as agents for [redacted] – [redacted] are acting on behalf of the betterment for the Community and following the Association’s documents. Not admitting any fault, it is agreed to waive the $142.00 charge on the account to settle the matter.However, it should be documented that the resident that rents (or did at the time of this leak) did install the RO system. The resident did advise the plumbing company attending and investigating the leak that they received the RO system as a gift. In the spirit of cooperation, as the owner there should be some documentation regarding the altering of the inside plumbing that does directly affect the Community.Thank you.City Property Management on behalf of[redacted] Condominium Association