Woodland Place Apts

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On
3/16/I presented the idea to eat from Monster's to two coworkersThis
specific day there was a Facebook advertisement for shrimp scampi( the rice was
not visible in the picture I seen)With that being said, I agreed to call
Monster's and place one large order for different people which was a total of
$41.87( $delivery fee included) On the phone I asked specifically for
shrimp scampi only for all three orders. The amount for each individual
meal and was told $13.29. A delivery discount was never asked for, so if
I was responsible to pay $that would have been fineOnce the order
arrived my coworker went outside to get the orderOnce she returned I was not
happy with my order nor was my coworkers I called Monster’s and spoke with *** and explained I was unhappy with
my orderI agreed to be there after 4pm once I got off.Once I arrived at
Monster's I handed *** my food orderI do agree *** was very professionalHe
did offer to give me only shrimp scampi and I declinedI was then given a
refund of $In regards to my coworkers, I apologized to them for the
miscommunication with the lady that took our orderTo the owner of Monster's I appreciate the apology and knowing you will know include the words rice in the description
Regards,
*** ***

Dear Customer,Thank you for taking the time to communicate to us why our products did not meet your expectations. We have every desire to address your needs and proceed the best solution available to resolve your issue as soon as possible.I will address your concerns individually. As you stated, on...

3/16/16 you placed three individual lunch orders. Each individual total was in fact $13.29. However, as our menu states, there is a $3-dollar charge for all orders under $15.00 and as I am sure you understand, $13.29 is under $15.00.  I have included a photo of the menu in question as well. Knowing that all three orders were to the same deliver address, we discounted the $6 delivery fee down to $2.00 for your convenience. Secondly, you state that you did not know there was rice in the special and that you would not have ordered this item had you known. Please keep in mind that this is three individuals orders we are discussing, and while you did not want the rice, the other two customers have not complained thus far. This particular special is not included on our menu at all. This was a special promoted only on Facebook and we included photos, which I have attached here. If you would please make note that rice is clearly visible in the photo. However, to prevent further confusion on the part of any customer, we will now include the words rice in our description should we have this special again. Please accept our sincerest apology for any trouble or inconvenience we have caused you.  My manager [redacted] handled the situation with a professional demeanor when he offered to replace the items for you as well as when he provided you a full refund that day. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. It is my goal, as the owner, to retain you as a satisfied customer and we would be happy to serve you again in the future.Thank you,Valerie BrownOwner, Monsters Bar & Grill[redacted]