Woodland Smiles

Customer Service is important to Woodland Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment
It is our protocol to discuss treatment options with each patient and obtain specific documentation of the same once the patient indicates that he/she is fully
prepared to accept a course of treatmentPlease be assured that the treatment diagnosed for Ms*** was appropriate and medically necessary for her presenting condition at the time of her visitWe respectfully disagree with her statement that we would "shock" her into agreeing to treatment
A review of Ms**'s chart indicates the treatment has been completed and several adjustments to bite of her crowns have been made as is commonAt Ms**'s last visit we advised her that if discomfort continued we would re-make her crown(s)In addition we advised her that if her discomfort continued we would re-make her crown(s)In addition, we advised Ms** that root cancel therapy may be necessaryIf Ms** is experiencing pain and/or discomfort she is welcome to return to our office for assistance
Regarding her concerns that she has been sent to collections been sent to collection by Woodland Smiles Dentistry, this is incorrectMs*** elected to pay for her treatment using a Smile Generation Financial Credit cardWoodland Smiles Dentistry has been appropriately paid for the services renderedPlease be advised, Smile Generation Financial is a separate entityIf Ms** has failed to make the required payments to Smile Generation Financial they may have started collection proceedings for the outstanding balanceMs** would need to contact them directly to discuss her concerns regarding any collection activities that may have occured
In closing, Woodland Smiles Dentistry would be happy to schedule a consultation for MsLe to determine the source of her discomfortWe would also like to suggest Ms** contact Smile Generation Financial regarding any concerns she may have regarding her financial responsibility for the services rendered
Respectfully,
Woodland Smiles Dentistry

Customer Service is important to Woodland Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment
It is our protocol to discuss treatment options with each patient and obtain specific documentation of the same once the patient indicates that he/she is fully prepared to accept a course of treatmentPlease be assured that the treatment diagnosed for Ms*** was appropriate and medically necessary for her presenting condition at the time of her visitWe respectfully disagree with her statement that we would "shock" her into agreeing to treatment
A review of Ms**'s chart indicates the treatment has been completed and several adjustments to bite of her crowns have been made as is commonAt MsLe's last visit we advised her that if discomfort continued we would re-make her crown(s)In addition we advised her that if her discomfort continued we would re-make her crown(s)In addition, we advised MsLe that root cancel therapy may be necessaryIf Ms** is experiencing pain and/or discomfort she is welcome to return to our office for assistance
Regarding her concerns that she has been sent to collections been sent to collection by Woodland Smiles Dentistry, this is incorrectMs*** elected to pay for her treatment using a Smile Generation Financial Credit cardWoodland Smiles Dentistry has been appropriately paid for the services renderedPlease be advised, Smile Generation Financial is a separate entityIf Ms** has failed to make the required payments to Smile Generation Financial they may have started collection proceedings for the outstanding balanceMs** would need to contact them directly to discuss her concerns regarding any collection activities that may have occurred.
In closing, Woodland Smiles Dentistry would be happy to schedule a consultation for Ms** to determine the source of her discomfortWe would also like to suggest Ms** contact Smile Generation Financial regarding any concerns she may have regarding her financial responsibility for the services rendered
Respectfully,
Woodland Smiles Dentistry

It is unacceptable that I am not going to be receiving a refund for the inadequet work that Woodland Smiles performed before sending me a dismissal letter in the mail after all the money I payed

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

RE: [redacted] CASE ID NO.: [redacted]  Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted]. Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding [redacted] may be provided to you. If...

[redacted] would forward an appropriately executed HIPAA release, Woodland Smiles Dentistry and Orthodontics and its affiliated practitioners would be happy to respond to the complaint [redacted] filed with the Revdex.com. Woodland Smiles Dentistry and Orthodontics is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matter. Respectfully, Woodland Smiles Dentistry and Orthodontics

This letter is in response to your correspondence dated February 4, 2016 regarding Ms. [redacted]. Customer service is important to Woodland Smiles Dentistry and Orthodontics and we strive to ensure our patients are happy with all aspects of treatment. It is unfortunate that Ms. [redacted] is dissatisfied...

with the services she received. However, we believe that all treatment was within the clinical standard of care. For the sake of brevity, we will limit our response to the tooth in question, tooth number 3. Ms. [redacted] presented to our office on September 15, 2010 for an examination. Of significance, we found tooth number 3 had a failing large restoration and responded positively on the mesiobuccal cusp with the tooth fracture indicator. As such, we recommended a crown to restore this tooth’s oral health. With Ms. [redacted]’s verbal and written consent, we permanently seated the crown on tooth number 3 that day.On October 15, 2010 Ms. [redacted] returned to our office with pain in tooth number 3. Our office adjusted the crown and informed Ms. [redacted] to call our office the following Monday if the pain had not subsided. We prescribed her [redacted] to manage any discomfort. On November 2, 2010 Ms. [redacted] contacted our office indicating she was still in pain. We scheduled for her to see our doctor that day; however, she cancelled the appointment as she was unable to get a ride to our office and requested a refill on the [redacted] prescription. Six (6) days later she came to the office and had the crown adjusted. On December 15, 2010 Ms. [redacted] called our office stating she was still in pain on tooth number 3 and requested another prescription for [redacted]. We informed her that no additional prescriptions would be filled until she maintained her dental appointment and was seen by our doctor for an evaluation of tooth number 3. Ms. [redacted] informed us she did not want a root canal; however, we informed her that has yet to be determined by our doctor, which is why we needed her to be seen for an evaluation. She scheduled another appointment for December 20, 2010; however, she did not show. A little over six (6) months later on June 6, 2011, Ms. [redacted] called our office to request another prescription for [redacted]; however, our doctor spoke with her and informed her again that no additional prescriptions would be provided until she was seen at our office for an evaluation of [redacted] Page 2 Revdex.com RE: [redacted] tooth number 3. As such, she presented to our office on an emergency basis with a chief complaint of pain on tooth number 3 the following day on June 7, 2011. The evaluation determined Ms. [redacted] needed a root canal on tooth number 3. Ms. [redacted] requested to use our phone to contact her mother, in which her mother conveyed her disappointment that this diagnosis was made. Our doctor provided a detailed explanation of the recommended treatment; however, Ms. [redacted] explained that she would not be pursuing the recommended treatment as her mother would not allow her to and she had no money herself. Our doctor informed Ms. [redacted] that she would only prescribe one week of pain medication, but reiterated that it was Ms. [redacted]’s responsibility to address the recommended treatment. Three (3) months later on September 13, 2011 Ms. [redacted] returned to our office and demanded to speak with our doctor. When she spoke with our doctor, she indicated she wanted to have the recommended root canal treatment completed at our office; however, our doctor reminded her that a specialist would need to complete her treatment and that it could not be completed at our office. Ms. [redacted] than requested to have her regular continuing care examination and cleaning completed the following day at our office, which we agreed to and scheduled her. Unfortunately, Ms. [redacted] never showed for the appointment. This was the last time Ms. [redacted] was seen at our office. In short, while we it is unfortunate Ms. [redacted] remains in pain, we have a professional obligation to prescribe the treatment which will yield the best results relative to her existing conditions. Although a patient can elect to decline treatment we cannot let patient dictate treatment recommendations which will not address the core clinical issues. Dentistry, as one of the healing arts, is not an exact science and the precise outcomes for treatment cannot be predicted for all patients and/or procedures. As such, we feel the treatment rendered and recommended are within the clinical standard of care. That said, we find no clinical basis to refund Ms. [redacted] at this time. We hope this information is found helpful. Respectfully, Woodland Smiles Dentistry and Orthodontics

Customer stated that the credit bureaus had resolved her issues.

Review: I payed two thousand dollars CASH upfront to have my tooth filled and fixed so I would not be in pain anymore. I had a deep filling and a crown put on my tooth. I left Woodland Smiles that day exactly where I started, my tooth still hurt. I kept calling Woodland Smiles about this matter and wanted my tooth fixed, but instead I received a letter of dismissal in the mail, dismissing me as a patient all together. I then went back and asked for a refund and they refused to give it to me.Desired Settlement: I would like a refund of the CASH money I paid to have my tooth fixed, but when I left, my tooth still hurt and I was exactly where I started. I would also like for this to stop happening to other people like it has based on the public reviews posted on [redacted].

Business

Response:

This letter is in response to your correspondence dated February 4, 2016 regarding Ms. [redacted]. Customer service is important to Woodland Smiles Dentistry and Orthodontics and we strive to ensure our patients are happy with all aspects of treatment. It is unfortunate that Ms. [redacted] is dissatisfied with the services she received. However, we believe that all treatment was within the clinical standard of care. For the sake of brevity, we will limit our response to the tooth in question, tooth number 3. Ms. [redacted] presented to our office on September 15, 2010 for an examination. Of significance, we found tooth number 3 had a failing large restoration and responded positively on the mesiobuccal cusp with the tooth fracture indicator. As such, we recommended a crown to restore this tooth’s oral health. With Ms. [redacted]’s verbal and written consent, we permanently seated the crown on tooth number 3 that day.On October 15, 2010 Ms. [redacted] returned to our office with pain in tooth number 3. Our office adjusted the crown and informed Ms. [redacted] to call our office the following Monday if the pain had not subsided. We prescribed her [redacted] to manage any discomfort. On November 2, 2010 Ms. [redacted] contacted our office indicating she was still in pain. We scheduled for her to see our doctor that day; however, she cancelled the appointment as she was unable to get a ride to our office and requested a refill on the [redacted] prescription. Six (6) days later she came to the office and had the crown adjusted. On December 15, 2010 Ms. [redacted] called our office stating she was still in pain on tooth number 3 and requested another prescription for [redacted]. We informed her that no additional prescriptions would be filled until she maintained her dental appointment and was seen by our doctor for an evaluation of tooth number 3. Ms. [redacted] informed us she did not want a root canal; however, we informed her that has yet to be determined by our doctor, which is why we needed her to be seen for an evaluation. She scheduled another appointment for December 20, 2010; however, she did not show. A little over six (6) months later on June 6, 2011, Ms. [redacted] called our office to request another prescription for [redacted]; however, our doctor spoke with her and informed her again that no additional prescriptions would be provided until she was seen at our office for an evaluation of [redacted] Page 2 Revdex.com RE: [redacted] tooth number 3. As such, she presented to our office on an emergency basis with a chief complaint of pain on tooth number 3 the following day on June 7, 2011. The evaluation determined Ms. [redacted] needed a root canal on tooth number 3. Ms. [redacted] requested to use our phone to contact her mother, in which her mother conveyed her disappointment that this diagnosis was made. Our doctor provided a detailed explanation of the recommended treatment; however, Ms. [redacted] explained that she would not be pursuing the recommended treatment as her mother would not allow her to and she had no money herself. Our doctor informed Ms. [redacted] that she would only prescribe one week of pain medication, but reiterated that it was Ms. [redacted]’s responsibility to address the recommended treatment. Three (3) months later on September 13, 2011 Ms. [redacted] returned to our office and demanded to speak with our doctor. When she spoke with our doctor, she indicated she wanted to have the recommended root canal treatment completed at our office; however, our doctor reminded her that a specialist would need to complete her treatment and that it could not be completed at our office. Ms. [redacted] than requested to have her regular continuing care examination and cleaning completed the following day at our office, which we agreed to and scheduled her. Unfortunately, Ms. [redacted] never showed for the appointment. This was the last time Ms. [redacted] was seen at our office. In short, while we it is unfortunate Ms. [redacted] remains in pain, we have a professional obligation to prescribe the treatment which will yield the best results relative to her existing conditions. Although a patient can elect to decline treatment we cannot let patient dictate treatment recommendations which will not address the core clinical issues. Dentistry, as one of the healing arts, is not an exact science and the precise outcomes for treatment cannot be predicted for all patients and/or procedures. As such, we feel the treatment rendered and recommended are within the clinical standard of care. That said, we find no clinical basis to refund Ms. [redacted] at this time. We hope this information is found helpful. Respectfully, Woodland Smiles Dentistry and Orthodontics

Consumer

Response:

It is unacceptable that I am not going to be receiving a refund for the inadequet work that Woodland Smiles performed before sending me a dismissal letter in the mail after all the money I payed.

Review: I went into Woodland Smiles dentistry to have work done on my teeth. They had billed me for $2,000.00. Everytime I would go there would be someone else working on my teeth and at times there would be groups of people watching me. I never had the same dentist. Whenever they worked on me it would be very painful and I would tell them this but they would continue treatment. They would also "shock" me at times to force completion of certain procedures. I could not bare the pain that they continued to inflict and so I did not continue service with them. They had sent me to collections and have destroyed my credit.Desired Settlement: I want them to go to fix my credit through the credit bureaus. I also want them to address the painful treatment that they put me through. I have not begun to file for damages that they have caused on me emotionally and physically.

Business

Response:

Customer Service is important to Woodland Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment.

It is our protocol to discuss treatment options with each patient and obtain specific documentation of the same once the patient indicates that he/she is fully prepared to accept a course of treatment. Please be assured that the treatment diagnosed for Ms. [redacted] was appropriate and medically necessary for her presenting condition at the time of her visit. We respectfully disagree with her statement that we would "shock" her into agreeing to treatment.

A review of Ms. **'s chart indicates the treatment has been completed and several adjustments to bite of her crowns have been made as is common. At Ms. **'s last visit we advised her that if discomfort continued we would re-make her crown(s). In addition we advised her that if her discomfort continued we would re-make her crown(s). In addition, we advised Ms. ** that root cancel therapy may be necessary. If Ms. ** is experiencing pain and/or discomfort she is welcome to return to our office for assistance.

Regarding her concerns that she has been sent to collections been sent to collection by Woodland Smiles Dentistry, this is incorrect. Ms. [redacted] elected to pay for her treatment using a Smile Generation Financial Credit card. Woodland Smiles Dentistry has been appropriately paid for the services rendered. Please be advised, Smile Generation Financial is a separate entity. If Ms. ** has failed to make the required payments to Smile Generation Financial they may have started collection proceedings for the outstanding balance. Ms. ** would need to contact them directly to discuss her concerns regarding any collection activities that may have occured.

In closing, Woodland Smiles Dentistry would be happy to schedule a consultation for Ms. Le to determine the source of her discomfort. We would also like to suggest Ms. ** contact Smile Generation Financial regarding any concerns she may have regarding her financial responsibility for the services rendered.

Respectfully,

Woodland Smiles Dentistry

Business

Response:

Customer Service is important to Woodland Smiles Dentistry and we strive to ensure our patients are happy with all aspects of treatment.

It is our protocol to discuss treatment options with each patient and obtain specific documentation of the same once the patient indicates that he/she is fully prepared to accept a course of treatment. Please be assured that the treatment diagnosed for Ms. [redacted] was appropriate and medically necessary for her presenting condition at the time of her visit. We respectfully disagree with her statement that we would "shock" her into agreeing to treatment.

A review of Ms. **'s chart indicates the treatment has been completed and several adjustments to bite of her crowns have been made as is common. At Ms. Le's last visit we advised her that if discomfort continued we would re-make her crown(s). In addition we advised her that if her discomfort continued we would re-make her crown(s). In addition, we advised Ms. Le that root cancel therapy may be necessary. If Ms. ** is experiencing pain and/or discomfort she is welcome to return to our office for assistance.

Regarding her concerns that she has been sent to collections been sent to collection by Woodland Smiles Dentistry, this is incorrect. Ms. [redacted] elected to pay for her treatment using a Smile Generation Financial Credit card. Woodland Smiles Dentistry has been appropriately paid for the services rendered. Please be advised, Smile Generation Financial is a separate entity. If Ms. ** has failed to make the required payments to Smile Generation Financial they may have started collection proceedings for the outstanding balance. Ms. ** would need to contact them directly to discuss her concerns regarding any collection activities that may have occurred.

In closing, Woodland Smiles Dentistry would be happy to schedule a consultation for Ms. ** to determine the source of her discomfort. We would also like to suggest Ms. ** contact Smile Generation Financial regarding any concerns she may have regarding her financial responsibility for the services rendered.

Respectfully,

Woodland Smiles Dentistry

Consumer

Response:

Customer stated that the credit bureaus had resolved her issues.