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Woodridge Mini Storage

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Woodridge Mini Storage Reviews (1)

Woodridge issued me a key to access the building my storage unit that did not work - causing me to have to hire a locksmith at a cost of $80.I was a client of Woodridge Mini Storage for four years (beginning on 8/4/12) - renting a small climate controlled unit (Unit [redacted]). Shortly after moving my items into my unit, I moved across the country (first to **, then to **). I only returned to [redacted] to empty my unit, now four years later. After flying across country and renting a moving truck, I quickly determined upon arrival (on 9/4) that Woodridge had provided me a KEY THAT DID NOT WORK - so I had NO ACCESS to the building in which my unit was housed. After two plus hours in the blazing NC summer heat and several attempts to contact management (email and via phone/voicemail), we were left with no option but to call a locksmith to grant us access to the unit I had dutifully paid $60/month in rent on for four years. I was forced to pay $80 out of pocket (not to mention the unnecessary stress and inconvenience) for Woodridge's mistake. Woodridge did not responded to my urgent emails or calls until a week after the incident, when I followed-up again with the invoice from the locksmith, requesting a reimbursement for the out of pocket expense. Their response was dismissive and showed a clear lack of care for the incident which they caused, even insinuating that I was fault for their clear mistake (To emphasize how clearly they were in the wrong - the locksmith was hesitant to take my money without my urging, citing that it was not my mistake. He could not believe that Woodridge would leave me in the lurch.). If needed, I am more than happy to provide documentation of the email correspondence that occurred.Desired SettlementI am requesting a reimbursement in the amount of $80 for the cost of the locksmith which was only necessitated as a result of the negligence of Woodridge Mini Storage.Business Response The key she had should have worked. So there is no need for us to pay a Locksmith charge of $80. But we will look into this situation again and try to make our past customer satisfied.. Customer satisfaction is very important to us, therefore we will work to resolve this matter ...

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Description: Storage Units, Office Space Rental Companies

Address: 2088A Allen Rd, Greenville, North Carolina, United States, 27834-0851

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