The customer made me aware of the instrument cluster issue in his 2006 Chevy Silverado by screaming and shouting at me and leaving rude and unprofessional voicemails. Each time I spoke with him I asked him to bring the vehicle back to me as soon as possible...
so I could assess the faulty part, get in touch with the rebuilder and see what could be done to make it right.The customer declined my offers each time. He took it to another shop and had repairs done without giving me a chance to do anything to resolve the issue. All the work we do at Wood's Auto Service comes with a warranty and we stand by that. We can't do that if we are not given the chance. The customer was aware that the instrument cluster was remanufactured and he signed an invoice stating that the warranty was parts only on that particular unit and not transferable. He had the option to get an instrument cluster with a lifetime warranty on the part and 2 year 24,000 mile labor warranty, but decided to opt for the cheaper one with a more limited warranty. Had he brought the vehicle back to me I would have been happy to provide a solution. The rebuilder would have taken care of the parts and possibly the labor depending on the diagnoses. When the estimate did increase the customer was called and he provided us with authorization before we proceeded.
The customer made me aware of the instrument cluster issue in his 2006 Chevy Silverado by screaming and shouting at me and leaving rude and unprofessional voicemails. Each time I spoke with him I asked him to bring the vehicle back to me as soon as possible...
so I could assess the faulty part, get in touch with the rebuilder and see what could be done to make it right.The customer declined my offers each time. He took it to another shop and had repairs done without giving me a chance to do anything to resolve the issue. All the work we do at Wood's Auto Service comes with a warranty and we stand by that. We can't do that if we are not given the chance. The customer was aware that the instrument cluster was remanufactured and he signed an invoice stating that the warranty was parts only on that particular unit and not transferable. He had the option to get an instrument cluster with a lifetime warranty on the part and 2 year 24,000 mile labor warranty, but decided to opt for the cheaper one with a more limited warranty. Had he brought the vehicle back to me I would have been happy to provide a solution. The rebuilder would have taken care of the parts and possibly the labor depending on the diagnoses. When the estimate did increase the customer was called and he provided us with authorization before we proceeded.