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Woods Furniture Galleries

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Reviews Woods Furniture Galleries

Woods Furniture Galleries Reviews (4)

Mr. [redacted] has been returned his money and we picked up the chair in question on 6/9/17.  The money was returned to him on check 228914 of $ 699.00.  His benefactor, who gave him the money to purchase the recliner, did not want the money back and he directed Woods Furniture to return all...

monies to Mr. [redacted].  This is what we have done.  We have spent over 200.00 dollars and numerous employee hours trying to detail the recliner to his liking with no success, therefore we returned all monies and told Mr. [redacted] we would not be able to help him anymore.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I accept this response [redacted] 6/14/2017

Review: Failed to adhere to contract entered into by salesperson and made false police report against customer

I entered into agreement to purchase 2 dressers with Woods Furniture on 9/20/13 - I did not qualify for in store financing but the business allowed me to make instore payment arrangements. I made initial down payment $216.07 with understanding item would be delivered upon item being paid in full. I received message on my answering machine on Thursday October 3rd advising that the dresssers were in and that I can make delivery arrangements -- which I called back and spoke with [redacted] whom approved delivery of item for today Saturday the 12th. The delivery people were contacted me at 10:00 this morning and confirmed delivery time -- at no point in my conversation with [redacted] or with delivery person was there any reference of paying COD of $900.00. The delivery people showed up, delivered the dressers and then asked for payment. I explained to them I had made arrangements with salesperson to make payments within 90 day time period. The deliver person told me they would need to take the items back or collect the $900. I then told him the dressers would not be removed from my home until my money that I deposited was refunded as that was not the arrangement I made nor did I want to purchase this item any longer based on how business was treating me. Driver then put me in contact with "Finance Manager" [redacted] whom claims they don't have cash in the store ?? (really?) nor did he have the ability to sign a refund check to me and demanded I return the property. I told him the dressers will stay until I get my money back and I told him I was on my way to the store to get my refund before delivery drivers could take furniture back.

When I arrived to the store, all five female employees and 2 male employees blocked me at the enrtance, called the Stanislaus County Sheriffs Department -- Deputy [redacted] -- [redacted] employee, knowingly made a false statement to law enforcement claiming I threatened them (which I did not) and said I was coming down with my husband to assault them (which I did not).

All the female employees apologized, stated it was a misunderstanding, that "[redacted]" should not have approved the delivery and the item should not have been delivered until paid -- yet if they are so threatened by me why are the apologizing ???

The business admitted they made the error, [redacted] "the finance guy" whom cant sign checks or issue refunds came up with the cash to refund the money, and delivery guys came back to my house and took the dressers from us. THIS WAS NOT THE ARRANGMENT MADE AND THEY ADMITTEDLY STATED IT WAS THEIR ERROR AND DID NOTHING TO MAKE RIGHT OR RESOLVE ISSUE WHERE WE COULD HAVE KEPT ITEM. [redacted] accused me of stealing their property, was extremely unprofessional and inept.Desired Settlement: If there is a way their license can be suspended or citation for fraudulent practices occure ?? notation that is listed on this business questionable practices , I think they should be held responsible -- it seems shady what they did and especially the conduct of their employee [redacted] making a false police call knowing they made the error as they stated that to the Deputy whom responded. I think the business needs to be investigated tax wise and see if they are doctoring their books and how they violated an expressed/written contract they entered into.

I have been a customer of WOODS for well over 17yrs and they treated me like a criminal.

I want the book thrown at them, I want them to be cited, penalized whatever applies -- especially because of the fact they called Deputy to cover their [redacted] when they know they made an error.

Business

Response:

Initial Business Response

Mrs. [redacted] has been refunded all of her original monies deposited with Woods Furniture for this disputed invoice XXXXXX. Her original invoice signed by her had nothing written on it that Woods Furniture was offering a 90 day in house layaway plan. All salespersons for Woods are instructed to acquire management approval for an in house financing plan. Regarding the false police report, I told the Stanislaus County Sheriff who responded, Deputy [redacted], do not file anything against Mrs. [redacted]. Therefore, there has been no false police report filed.

Review: Furniture was purchased from Wood's Furniture in December, 2013 and arrived for pickup in a timely manner. The ottoman ordered was of subpar quality and the surface materials and interior support did not hold up to normal wear and tear for more than 6-8 weeks, at best. Wood's has been contacted several times, most of which they do not transfer our call to the appropriate person because "they're with another client" at the time. No return response is received. We have asked for a refund on the [redacted] ottoman due to its low quality. The middle sags and the "bonded" leather had separated. All Woods will do is a one-time swap out for the identical product. I want my money back...especially after such a short period of owning the product. It is now the end of May, and still no reply from the sales or management team from Wood's. They're hoping by blowing me off I'll lose interest and just go away. NOT ANY MORE!!!Desired Settlement: I would like Wood's Furniture to take the dismal quality piece of furniture back that is still wrapped up, sitting in our garage and refund the purchase price. For starters...I'd like them to even contact me back to even TRY to resolve the issue. I just want my money back and they can take their product back and I'll gladly take my business elsewhere.

Business

Response:

On April 4, 2014, our sales team member spoke with Mrs. [redacted] regarding the ottoman in question from invoice [redacted]. She told Mrs. [redacted] that Woods Furniture would be replacing the bad ottoman for them at no cost. FREE. Mrs. [redacted] said, "ok, thank you very much." Our team member then stated that by ordering the replacement ottoman this service issue would now be closed, Mrs. [redacted] agreed.

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Description: Furniture - Retail, Home Décor, Accessories & Gifts - Online Retailer, Lamps & Lamp Shades - Retail, Mattresses, Beds - Renting

Address: 4918 Taylor Ct, Turlock, California, United States, 95382-9579

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