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Woodside Plumbing Reviews (2)

Complaint ID [redacted]
To Whom It May Concern:
Thank you for giving me the opportunity share my side of the story, I find it unfortunate that this event has gone this far, but if we can resolve the matter I am glad to help.
On 9/19/141 repaired an outside sewer for Mrs. * and her...

family. Myself as well as another plumber and excavator repaired an outside sewer line. At the end of the job I explained I did not have a bill, but would figure one out as soon as I could. I had to receive bills from the excavator, additional plumber I had on site and my parts. I paid for all parts, labor and excavating. Once I had the bill of $2,140.00 a more than fair price considering the going rate or standard is above $5,000.00. You may have even seen commercials stating these repairs could cost as much as $10,000.00. I called Mr. * with the bill he then proclaimed that he could not pay it, but might be able to make payments of maybe $50.00 here or there. As a businessman I can’t afford a maybe payment plan and I let him know our terms printed on the bottom of every statement (Terms: Net 10 days, 1-1/2% or $15.00 per month late charge), and if need be unfortunately turn it over to a collection agency.. He called me a few days later saying he had $1600,00 if I would accept it he would be able to come up with the remaining balance in a few weeks. I agreed and met him to give him the bill, receive payment, and agree to payment terms in writing. On the invoice I noted the payment and new terms of balance ($540.00) due in 60 days. Mr. * agreed and signed the invoice. On my way out I noticed an old quad and asked if he had ever considered selling it, if he had I would be interested in it. He said he had and asked $750.00 for it. I told him I wasn’t interested in it for that price but would trade for the balance $540.00 owed on the bill. He agreed and we noted the trade on both copies of the invoice as paid in full. I then went on to work called my son and had him pick up the quad. I later received a message while I was working from Mr. * that Mrs. * did not agree to the trade and would rather just pay the balance of the bill $540.00 instead of the trade of the quad, but it already been delivered to my house. Mrs. * then called several times in a more than unpleasant manner with what I can only describe as unreasonable personality. After being insulted multiple times (I still have the messages)
agreed to exchange the quad for what would be the remaining balance $540.00. She told me she would pay me yet demanded I return her quad.
There was never a $140.00 late fee charged. That was completely made up. Knowing that she doesn’t want to pay the balance due, I wouldn’t just return the quad without full payment. I will still offer to exchange the quad for the payment of $540.00 in full. I believe this is a fair offer, but acknowledge that any less I would be losing money. The stress she causes her family is unfortunate but not something I am willing to pay for.
I would like to take this time to thank you for giving me this opportunity. Should you have any questions please feel free to contact us at [redacted].
On a secondary note [redacted] is my previous business partner but, no longer is affiliated with Woodside Plumbing. Nor is the address [redacted] St. my address is [redacted]. Woodside Plumbing still serves Armstrong, Butler County and surrounding areas with pride and has done so for more than 30 yrs.

Review: on 9/19 we had a "Pipe" repaired to our septic from Woodside Plubing. He charged us a very high amount of $2000. We were never billed. The owner called my husband telling him the price, he refused to give us a detailed bill. My husband said it would be approx. 1 week or 2 to get the money we did not have it available at that time. This man called several times demanding payment after we discussed it would be that time frame. We received $1600 in cash and My husband called to let him know he had it he said ok,He came directly to our home to get the money. After handing him the $1600 cash The company owner then "fined' us a $140 late fee, since it wasnt paid IN FULL that day, which we discussed over the phone it would not be the full amount and he agreed we could make arrangements for the balance and he never mentioned a late fee and we NEVER saw this in any policy let alone, we don't even have a breakdown of the charges. To make him leave, lee agreed to the $540 and made an arrangement to pay the balance over 60 days, ( I have an agreement signed). THEN as this man was leaving he turned to my husband and said, hey, ill take that QUAD as payment in full? [redacted] not thinking said OK just to get him off of his back, never signing anything (yet it is written on top of the carbon copy"paid if full, trade for quad") and not sending the quad with him at that time. [redacted] then called me to expain everything and I said No that quad is MINE the bill of sale for it is in my name, tell him we will just pay in 60 days like arranged. [redacted] then called this owner and left a voicemail saying to forget about the quad, he was sticking with the original plan. Later that night when we got home the quad was gone. The owner of woodside came to our home and took it anyway, when confronted he said he never got a message, I spoke with him explaining it was mine and he was to return it that morning, he has refused, he was VERY rude to me and said lee signed a paper agreeing to the trade, which, he did not. This man is a crook!!Desired Settlement: I want this Quad returned and the balance forgiven. This has cause a ton of stress on my husband and I as will as my 13 year old son who used the quad. To keep legal out of it, I suggest this settlement happen.

Business

Response:

Complaint ID [redacted]

To Whom It May Concern:

Thank you for giving me the opportunity share my side of the story, I find it unfortunate that this event has gone this far, but if we can resolve the matter I am glad to help.

On 9/19/141 repaired an outside sewer for Mrs. * and her family. Myself as well as another plumber and excavator repaired an outside sewer line. At the end of the job I explained I did not have a bill, but would figure one out as soon as I could. I had to receive bills from the excavator, additional plumber I had on site and my parts. I paid for all parts, labor and excavating. Once I had the bill of $2,140.00 a more than fair price considering the going rate or standard is above $5,000.00. You may have even seen commercials stating these repairs could cost as much as $10,000.00. I called Mr. * with the bill he then proclaimed that he could not pay it, but might be able to make payments of maybe $50.00 here or there. As a businessman I can’t afford a maybe payment plan and I let him know our terms printed on the bottom of every statement (Terms: Net 10 days, 1-1/2% or $15.00 per month late charge), and if need be unfortunately turn it over to a collection agency.. He called me a few days later saying he had $1600,00 if I would accept it he would be able to come up with the remaining balance in a few weeks. I agreed and met him to give him the bill, receive payment, and agree to payment terms in writing. On the invoice I noted the payment and new terms of balance ($540.00) due in 60 days. Mr. * agreed and signed the invoice. On my way out I noticed an old quad and asked if he had ever considered selling it, if he had I would be interested in it. He said he had and asked $750.00 for it. I told him I wasn’t interested in it for that price but would trade for the balance $540.00 owed on the bill. He agreed and we noted the trade on both copies of the invoice as paid in full. I then went on to work called my son and had him pick up the quad. I later received a message while I was working from Mr. * that Mrs. * did not agree to the trade and would rather just pay the balance of the bill $540.00 instead of the trade of the quad, but it already been delivered to my house. Mrs. * then called several times in a more than unpleasant manner with what I can only describe as unreasonable personality. After being insulted multiple times (I still have the messages)

agreed to exchange the quad for what would be the remaining balance $540.00. She told me she would pay me yet demanded I return her quad.

There was never a $140.00 late fee charged. That was completely made up. Knowing that she doesn’t want to pay the balance due, I wouldn’t just return the quad without full payment. I will still offer to exchange the quad for the payment of $540.00 in full. I believe this is a fair offer, but acknowledge that any less I would be losing money. The stress she causes her family is unfortunate but not something I am willing to pay for.

I would like to take this time to thank you for giving me this opportunity. Should you have any questions please feel free to contact us at [redacted].

On a secondary note [redacted] is my previous business partner but, no longer is affiliated with Woodside Plumbing. Nor is the address [redacted] St. my address is [redacted]. Woodside Plumbing still serves Armstrong, Butler County and surrounding areas with pride and has done so for more than 30 yrs.

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Description: PLUMBING CONTRACTORS

Address: 445 Daubenspeck Rd, Parker, Pennsylvania, United States, 16049

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