Woodstream Village Apartments

The management of this facility is lacking to say the leastThey don't adequately test the equipment in their units before renting them outAs such their maintenance guy should have been fired a long time agoWe've had issues with maintenance- one for a fan (promised to be replaced "tomorrow" that took a month) and the other the washing machine leaking (we've been told times now in the last months it'll get fixed "tomorrow")We finally got a 'new' washing machine just to find out it also leaks but unlike the first one it doesn't wash at allThis has been the worst experience ever and unless you can fix things yourself don't come here

Hello I believe this is regarding [redacted] & [redacted] who previously resided in #***at our community We had asked this apartment on 01/13/to leave our community due to physically fighting on the property and breaking different apartment windows, including their own, and getting arrested on our property, which are grounds for terminating the lease Please find attached the Immediate Termination Notice dated 01/13/for #***, the deposit disposition when they left and the charges we assessed, the prior resident's charges, and the carpet recommendation for this resident when they moved out I have more files and pictures but am only able to attach so many files on this platform These residents were asked to leave the community within hours and I extended it to 01/18/to assist the residents in getting their belongings out in a timely manner They did surrendered the apartment and any remaining possessions on time We only charged for the damages found that at that time was done to the apartment while these residents had made and not prior damage, the fees that are associated with our Damage and Cleaning Addendum that is part of their lease and the fees associated with breaking the lease After the residents had turned in their move in checklist when they had originally moved in, we had fixed everything that was within our power and marked down what prior damage was in the apartment, so they would not be charged for it when they moved out No damages were marked down for the mirror that we found resting on top of the cosbox at the time of possession, which is mentioned in the complaintThey had put in additional work orders after they had moved in and we had addressed and completed No promises were made except to not charge them when they moved out of any prior damages, which we didn't The carpet was replaced after they moved out on the recommendation of our carpet cleaning company I have the invoice and prorated chargeback letter from the carpet company to show that the replacement was justified I also have the invoices for replacing the windows that were broken during the fight that resulted in asking them to leave our communityI can provide any additional backup, if available I had sent a letter to the address specified when they moved out, which was not returned Also their last known address at our community, which was returned I would have been happy to discuss these items with [redacted] and [redacted] , if there were any questions and discuss a payment option to avoid sending their file to collections I feel that all charges are fair and follow the Damages and Cleaning Addendum and lease that was signed by all parties at the time of move in Payments were being accepted at the community to avoid sending their file to the collection company, as stated on the deposit disposition letter, which would have avoided being a collection account Our leasing agent, ***, had attempted to call and leave voice messages with the last known phone number but was unable to contact someone We had given them ample time to contact us and setup arrangements and had sent their file to our collection agency in April of If there are any other questions or if any additional backup information or files are requested, I would be happy to answer and/or supply them Thank you, [redacted]

Hello
The arrest happened during the late night hours of 1/12/and the lease termination request was given to your apartment on 1/13/when the office opened. I had confirmed that the arrest had taken place with ***, who was on the lease since *** was in jail. The lease terms were violated and resulted in an immediate lease termination.
The carpet was replaced due to the damage in front of the washer and dryer and not the water heater. See attached pictures. Also, the carpet that you had in the prior apartment (transferred) from #*** was not treated well and any other associated charges for that apartment were included in the disposition of #*** since the balance was still outstanding at the time of move out. We only charged the remaining carpet life and not the whole cost for the carpet in #***, which was in excess of $1200, which the chargeback is attached so you can see what was charged. You are more than welcome to contact the glass company we used to confirm the charges of the broken windows and the carpet company as well. There is no reason to falsify information or charges
Since the terms were violated due to the arrest and property damage, all fees charged are within our right and what the lease entailed, which was agreed upon by both parties when they moved in
Please contact National Credit Systems at ###-###-#### (the collection agency who has been assigned your file) to negotiate a payment plan regarding your charges since we could not set something up within our office within the time allotted
This concludes our conversation
Thank you,
*** ***
*** ***
*** *** ***
*** ** *** ***
*** ** ***
** *** ***
** *** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, yes we did have a confrontation with my live in boyfriend. When we did hear that we were accused of breaking a window, we walked around the apartment complex and looked at every apartment window and asked some tenants if they noticed a broken window, they told us no. The apartment, we were renting did not have any broken windows. I cannot believe she is accusing us of breaking any windows. When we first moved in, my mother came to visit us and noticed the carpet below the washer/dryer and mentioned that it looks disgusting and that we should move somewhere better. But we reassured her that he landlord promised to replace it and that was from the previous tenants who rented the place. We did not damage the carpet, nor did we take the mirror off the water heater closet. Like I said the water heater was leaking and the maintenance man is aware of that as well. I don't understand why she cleaned up the apartment when we moved out and charged us for the damages that already existed. She should have fixed up the place before we moved in. When our first lease was up, we were going to move to another complex, but the landlord promised my boyfriend a better apartment, so we stayed and renew our lease. When we moved out, she told us we would not have to pay for the termination of lease, but I see she is charging us. She went against her work again. The landlord did make promises and now is saying she did not make those promises. On the attached "Deposit Disposition" is has some other peoples name on the form, I do not know who these people are. She has access to the files, so I am sure she can change the information. On "The Glass Shop" invoice it has a date for 1/12/2014, and according to her the incident happened on 1/13/2014, why was this window fixed before the incident date. On the "carpetturn.com" invoice, it has the date, "4/274/2011" we were not renting this apartment in 2011. The dates of all the invoices do not correspond with the date of the incident and the termination date. I would like a copy of the checklist I signed when we walked thru the apartment. The checklist is a list of the items that were damaged at the time we moved in. I do not owe for damages I am falsely accused of doing.
Regards,
[redacted]

Hello.
I believe this is regarding [redacted] & [redacted] who previously resided in #[redacted]at our community.
We had asked this apartment on 01/13/2014 to leave our community due to physically fighting on the property and breaking 2...

different apartment windows, including their own, and getting arrested on our property, which are grounds for terminating the lease.
Please find attached the Immediate Termination Notice dated 01/13/2014 for #[redacted], the deposit disposition when they left and the charges we assessed, the prior resident's charges, and the carpet recommendation for this resident when they moved out.  I have more files and pictures but am only able to attach so many files on this platform.
These residents were asked to leave the community within 72 hours and I extended it to 01/18/2014 to assist the residents in getting their belongings out in a timely manner.  They did surrendered the apartment and any remaining possessions on time. 
We only charged for the damages found that at that time was done to the apartment while these residents had made and not prior damage, the fees that are associated with our Damage and Cleaning Addendum that is part of their lease and the fees associated with breaking the lease.
After the residents had turned in their move in checklist when they had originally moved in, we had fixed everything that was within our power and marked down what prior damage was in the apartment, so they would not be charged for it when they moved out.  No damages were marked down for the mirror that we found resting on top of the cosbox at the time of possession, which is mentioned in the complaint. They had put in 2 additional work orders after they had moved in and we had addressed and completed.  No promises were made except to not charge them when they moved out of any prior damages, which we didn't.  
The carpet was replaced after they moved out on the recommendation of our carpet cleaning company.  I have the invoice and prorated chargeback letter from the carpet company to show that the replacement was justified.  I also have the invoices for replacing the windows that were broken during the fight that resulted in asking them to leave our community. I can provide any additional backup, if available. 
I had sent a letter to the address specified when they moved out, which was not returned.  Also their last known address at our community, which was returned.  I would have been happy to discuss these items with [redacted] and [redacted], if there were any questions and discuss a payment option to avoid sending their file to collections.
I feel that all charges are fair and follow the Damages and Cleaning Addendum and lease that was signed by all parties at the time of move in.
Payments were being accepted at the community to avoid sending their file to the collection company, as stated on the deposit disposition letter, which would have avoided being a collection account.  Our leasing agent, [redacted], had attempted to call and leave voice messages with the last known phone number but was unable to contact someone.  We had given them ample time to contact us and setup arrangements and had sent their file to our collection agency in April of 2014.
If there are any other questions or if any additional backup information or files are requested, I would be happy to answer and/or supply them.
Thank you,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, yes we did have a confrontation with my live in boyfriend. When we did hear that we were accused of breaking a window, we walked around the apartment complex and looked at every apartment window and asked some tenants if they noticed a broken window, they told us no. The apartment, we were renting did not have any broken windows. I cannot believe she is accusing us of breaking any windows. When we first moved in, my mother came to visit us and noticed the carpet below the washer/dryer and mentioned that it looks disgusting and that we should move somewhere better. But we reassured her that he landlord promised to replace it and that was from the previous tenants who rented the place. We did not damage the carpet, nor did we take the mirror off the water heater closet. Like I said the water heater was leaking and the maintenance man is aware of that as well. I don't understand why she cleaned up the apartment when we moved out and charged us for the damages that already existed. She should have fixed up the place before we moved in. When our first lease was up, we were going to move to another complex, but the landlord promised my boyfriend a better apartment, so we stayed and renew our lease. When we moved out, she told us we would not have to pay for the termination of lease, but I see she is charging us. She went against her work again. The landlord did make promises and now is saying she did not make those promises. On the attached "Deposit Disposition" is has some other peoples name on the form, I do not know who these people are. She has access to the files, so I am sure she can change the information. On "The Glass Shop" invoice it has a date for 1/12/2014, and according to her the incident happened on 1/13/2014, why was this window fixed before the incident date. On the "carpetturn.com" invoice, it has the date, "4/274/2011" we were not renting this apartment in 2011. The dates of all the invoices do not correspond with the date of the incident and the termination date. I would like a copy of the checklist I signed when we walked thru the apartment. The checklist is a list of the items that were damaged at the time we moved in. I do not owe for damages I am falsely accused of doing.

Regards,

Hello.

I believe this is regarding [redacted] & [redacted] who previously resided in #[redacted]at our community.

We had asked this apartment on 01/13/2014 to leave our community due to physically fighting on the property and breaking 2...

different apartment windows, including their own, and getting arrested on our property, which are grounds for terminating the lease.

Please find attached the Immediate Termination Notice dated 01/13/2014 for #[redacted], the deposit disposition when they left and the charges we assessed, the prior resident's charges, and the carpet recommendation for this resident when they moved out.  I have more files and pictures but am only able to attach so many files on this platform.

These residents were asked to leave the community within 72 hours and I extended it to 01/18/2014 to assist the residents in getting their belongings out in a timely manner.  They did surrendered the apartment and any remaining possessions on time. 

We only charged for the damages found that at that time was done to the apartment while these residents had made and not prior damage, the fees that are associated with our Damage and Cleaning Addendum that is part of their lease and the fees associated with breaking the lease.

After the residents had turned in their move in checklist when they had originally moved in, we had fixed everything that was within our power and marked down what prior damage was in the apartment, so they would not be charged for it when they moved out.  No damages were marked down for the mirror that we found resting on top of the cosbox at the time of possession, which is mentioned in the complaint. They had put in 2 additional work orders after they had moved in and we had addressed and completed.  No promises were made except to not charge them when they moved out of any prior damages, which we didn't.  

The carpet was replaced after they moved out on the recommendation of our carpet cleaning company.  I have the invoice and prorated chargeback letter from the carpet company to show that the replacement was justified.  I also have the invoices for replacing the windows that were broken during the fight that resulted in asking them to leave our community. I can provide any additional backup, if available. 

I had sent a letter to the address specified when they moved out, which was not returned.  Also their last known address at our community, which was returned.  I would have been happy to discuss these items with [redacted] and [redacted], if there were any questions and discuss a payment option to avoid sending their file to collections.

I feel that all charges are fair and follow the Damages and Cleaning Addendum and lease that was signed by all parties at the time of move in.

Payments were being accepted at the community to avoid sending their file to the collection company, as stated on the deposit disposition letter, which would have avoided being a collection account.  Our leasing agent, [redacted], had attempted to call and leave voice messages with the last known phone number but was unable to contact someone.  We had given them ample time to contact us and setup arrangements and had sent their file to our collection agency in April of 2014.

If there are any other questions or if any additional backup information or files are requested, I would be happy to answer and/or supply them.

Thank you,

The management of this facility is lacking to say the least. They don't adequately test the equipment in their units before renting them out. As such their maintenance guy should have been fired a long time ago. We've had 2 issues with maintenance- one for a fan (promised to be replaced "tomorrow" that took a month) and the other the washing machine leaking (we've been told 4 times now in the last 2 months it'll get fixed "tomorrow"). We finally got a 'new' washing machine just to find out it also leaks but unlike the first one it doesn't wash at all. This has been the worst experience ever and unless you can fix things yourself don't come here.

Hello.

The arrest happened during the late night hours of 1/12/14 and the lease termination request was given to your apartment on 1/13/14 when the office opened.  I had confirmed that the arrest had taken place with [redacted], who was on the lease since [redacted] was in jail.  The lease terms were violated and resulted in an immediate lease termination.  

The carpet was replaced due to the damage in front of the washer and dryer and not the water heater.  See attached pictures.  Also, the carpet that you had in the prior apartment (transferred) from #[redacted] was not treated well and any other associated charges for that apartment were included in the disposition of #[redacted] since the balance was still outstanding at the time of move out.  We only charged the remaining carpet life and not the whole cost for the carpet in #[redacted], which was in excess of $1200, which the chargeback is attached so you can see what was charged.  You are more than welcome to contact the glass company we used to confirm the charges of the broken windows and the carpet company as well.  There is no reason to falsify information or charges.

Since the terms were violated due to the arrest and property damage, all fees charged are within our right and what the lease entailed, which was agreed upon by both parties when they moved in.

Please contact National Credit Systems at ###-###-#### (the collection agency who has been assigned your file) to negotiate a payment plan regarding your charges since we could not set something up within our office within the time allotted.

This concludes our conversation.

Thank you,