Woodward camp

Hello [redacted] arial, sans-serif;">I have spoken with Mrs [redacted] and she still does not agree that she owes usanything for her changes in her son's camp schedule this summer She signedup for two weeks of camp on May 4th We immediately began makingpreparations for [redacted] to attend We hire staff, order materials, andprepare facilities well in advance of campers arriving and we are contractedfor these things On June 18, she cancelled her two weeks and signed up fora week later in the summer Our written cancellation policy, which she hadto read and agree to before completing the registration process, states thatthere are no refunds if you cancel within days prior to your arrival.If we followed that policy to the letter, she would owe us the full amountfor both weeks ($2498.00) and the cost of the week she added later in thesummer ($1269.00) However, we are not charging her that amount We arecharging her $($for each cancelled week) and transferring everythingelse she paid to the week later in the summer While [redacted] was registeredfor weeks #and #we held his spot and turned other campers away Mrs[redacted] may not like the cancellation policy, but she did agree to it and, inthe end, we only enforced a small fraction of it When I spoke to her onthe phone today she said she did not have time to discuss this further andwe could do whatever we want In fairness to all of our other customers whohave changed sessions or cancelled weeks, I cannot be any more generous withthe policy.If you have any questions, please feel free to call me at the number below.P.SMrs [redacted] probably didn't tell you that she screamed at my officestaff and shouted profanities at them when they tried to explain[redacted] ManagerCamp Woodward [redacted] ***PH: ###-###-####FAX: ###-###-####email: [redacted] web: [redacted]

I HAVE BEEN TRYING TO GET THESE PEOPLE TO REMOVE MY DAUGHTER'S NAME AND ADDRESS FROM THEIR MAILING LIST FOR YEARS!! MY DAUGHTER IS IN COLLEGE AND HAS NOT ATTENDED THIS CAMP FOR YEARS YET THEY REFUSE TO HONOR A SIMPLE BASIC REQUEST LIKE REMOVING HER INFORMATION FROM THEIR MAILING LIST WE CONTINUE TO BE HARASSED WITH THEIR JUNK MAIL EVEN THOUGH SHE IS IN COLLEGE AND WILL NEVER GO BACK HERE AGAIN WHY THEY HAVE REFUSED TO HONOR A SIMPLE BASIC REQUEST IS BEYOND ME AND WE ARE SICK AND TIRED OF TRYING TO GET THEM TO COMPLY WE ARE FILING A COMPLIANT IN THE HOPES THAT MAYBE THEY WILL LISTEN TO THE Revdex.com BELOW IS HOW MY DAUGHTER'S INFORMATION IS APPEARING ON THEIR JUNK MAIL WHICH I HAVE PROVIDED TO THEM FOR THE PAST SEVERAL YEARS AND THEY HAVE BLATANTLY IGNORED OUR REQUESTS*** *** *** *** *** ** *** ** ***

Hello ***I have spoken with Mrs*** and she still does not agree that she owes usanything for her changes in her son's camp schedule this summer. She signedup for two weeks of camp on May 4th. We immediately began makingpreparations for *** to attend. We hire staff,
order materials, andprepare facilities well in advance of campers arriving and we are contractedfor these things. On June 18, she cancelled her two weeks and signed up fora week later in the summer. Our written cancellation policy, which she hadto read and agree to before completing the registration process, states thatthere are no refunds if you cancel within days prior to your arrival.If we followed that policy to the letter, she would owe us the full amountfor both weeks ($2498.00) and the cost of the week she added later in thesummer ($1269.00). However, we are not charging her that amount. We arecharging her $($for each cancelled week) and transferring everythingelse she paid to the week later in the summer. While *** was registeredfor weeks #and #we held his spot and turned other campers away. Mrs.*** may not like the cancellation policy, but she did agree to it and, inthe end, we only enforced a small fraction of it. When I spoke to her onthe phone today she said she did not have time to discuss this further andwe could do whatever we want. In fairness to all of our other customers whohave changed sessions or cancelled weeks, I cannot be any more generous withthe policy.If you have any questions, please feel free to call me at the number below.P.SMrs*** probably didn't tell you that she screamed at my officestaff and shouted profanities at them when they tried to explain.*** *** ManagerCamp Woodward*** *** *** *** *** *** *** ** ***PH: ###-###-####FAX: ###-###-####email: ***web: ***

I HAVE BEEN TRYING TO GET THESE PEOPLE TO REMOVE MY DAUGHTER'S NAME AND ADDRESS FROM THEIR MAILING LIST FOR YEARS!! MY DAUGHTER IS IN COLLEGE AND HAS NOT ATTENDED THIS CAMP FOR YEARS YET THEY REFUSE TO HONOR A SIMPLE BASIC REQUEST LIKE REMOVING HER INFORMATION FROM THEIR MAILING LIST WE CONTINUE TO BE HARASSED WITH THEIR JUNK MAIL EVEN THOUGH SHE IS IN COLLEGE AND WILL NEVER GO BACK HERE AGAIN WHY THEY HAVE REFUSED TO HONOR A SIMPLE BASIC REQUEST IS BEYOND ME AND WE ARE SICK AND TIRED OF TRYING TO GET THEM TO COMPLY WE ARE FILING A COMPLIANT IN THE HOPES THAT MAYBE THEY WILL LISTEN TO THE Revdex.com BELOW IS HOW MY DAUGHTER'S INFORMATION IS APPEARING ON THEIR JUNK MAIL WHICH I HAVE PROVIDED TO THEM FOR THE PAST SEVERAL YEARS AND THEY HAVE BLATANTLY IGNORED OUR REQUESTS*** *** *** *** *** ** *** ** ***

Hello [redacted] arial, sans-serif;">I have spoken with Mrs. [redacted] and she still does not agree that she owes usanything for her changes in her son's camp schedule this summer.  She signedup for two weeks of camp on May 4th.  We immediately began makingpreparations for [redacted] to attend.  We hire staff, order materials, andprepare facilities well in advance of campers arriving and we are contractedfor these things.  On June 18, she cancelled her two weeks and signed up fora week later in the summer.  Our written cancellation policy, which she hadto read and agree to before completing the registration process, states thatthere are  no refunds if you cancel within 30 days prior to your arrival.If we followed that policy to the letter, she would owe us the full amountfor both weeks ($2498.00) and the cost of the week she added later in thesummer ($1269.00).  However, we are not charging her that amount.  We arecharging her $100 ($50 for each cancelled week) and transferring everythingelse she paid to the week later in the summer.  While [redacted] was registeredfor weeks #6 and #7 we held his spot and turned other campers away.  Mrs.[redacted] may not like the cancellation policy, but she did agree to it and, inthe end,  we only enforced a small fraction of it.  When I spoke to her onthe phone today she said she did not have time to discuss this further andwe could do whatever we want.  In fairness to all of our other customers whohave changed sessions or cancelled weeks, I cannot be any more generous withthe policy.If you have any questions, please feel free to call me at the number below.P.S. Mrs. [redacted] probably didn't tell you that she screamed at my officestaff and shouted profanities at them when they tried to explain.[redacted] ManagerCamp Woodward[redacted]PH: ###-###-####FAX: ###-###-####email: [redacted]web: [redacted]

Review: I enrolled my son to come to this camp during the summer. Due to medical issues, my son will not be able to attend for the 2 weeks I enrolled him, instead the doctor told us he will be able to go for 1 week only under our own risk, but my son really wants to go at least for one week. This will be his second year attending the camp and he really like it's. I called and emailed on 6/5/15 Woodward camp to cancel one of the week I enrolled my son in, which I originally paid $600.00 deposit for the 2 weeks.When I called them to over the bill and spoke with Bianca to pay for the week my son is coming, Bianca told me only part of my deposit is going to be applied to the week my son is going. They only credited me $500.00 out of the $600.00 I paid, when I asked the customer service girl why? her answer was they took the other $100.00 as of processing fee because I cancelled 1 week. It's upsetting because when I called to cancel it was never mentioned to me. Bianca told me I had to talk to manager Ross which is not available today 6/23/15 and will be back next week.Desired Settlement: I will like the camp to applied the $100.00 to the week my son is attending.

Business

Response:

Hello [redacted]I have spoken with Mrs. [redacted] and she still does not agree that she owes usanything for her changes in her son's camp schedule this summer. She signedup for two weeks of camp on May 4th. We immediately began makingpreparations for [redacted] to attend. We hire staff, order materials, andprepare facilities well in advance of campers arriving and we are contractedfor these things. On June 18, she cancelled her two weeks and signed up fora week later in the summer. Our written cancellation policy, which she hadto read and agree to before completing the registration process, states thatthere are no refunds if you cancel within 30 days prior to your arrival.If we followed that policy to the letter, she would owe us the full amountfor both weeks ($2498.00) and the cost of the week she added later in thesummer ($1269.00). However, we are not charging her that amount. We arecharging her $100 ($50 for each cancelled week) and transferring everythingelse she paid to the week later in the summer. While [redacted] was registeredfor weeks #6 and #7 we held his spot and turned other campers away. Mrs.[redacted] may not like the cancellation policy, but she did agree to it and, inthe end, we only enforced a small fraction of it. When I spoke to her onthe phone today she said she did not have time to discuss this further andwe could do whatever we want. In fairness to all of our other customers whohave changed sessions or cancelled weeks, I cannot be any more generous withthe policy.If you have any questions, please feel free to call me at the number below.P.S. Mrs. [redacted] probably didn't tell you that she screamed at my officestaff and shouted profanities at them when they tried to explain.[redacted] ManagerCamp Woodward[redacted]PH: ###-###-####FAX: ###-###-####email: [redacted]web: [redacted]