Woodwind & Brasswind

Dear MrsH***, Roman"> Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind orderThe information that you have been provided thus far is accurate; we are out of stock on this particular model and we are awaiting a shipment from YamahaDue to the volume in which Woodwind & Brasswind sells instruments (both in the U.Sand internationally) our shipments from the manufacturer can be quite largeThough your local music store can get a single saxophone within a weeks’ time, we often have hundreds of one particular model that are due to come in from our supplierFulfilling larger orders does take a bit more time If we had this instrument to send to you immediately, we most definitely wouldIf you are in need of the instrument right away, I would advise looking at other models in the Yamaha linePerhaps we have a different item that is available right awayIf there’s something else you’re interested in, I would be happy to look into expediting the shipment to you so that you may receive it as quickly as possible At this time, we are unable to send you an item that we do not have in stock and that we do not produce ourselvesUnfortunately, we are at the mercy of our manufacturers and are required to wait until a shipment is delivered to usWoodwind & Brasswind has placed an order with Yamaha for the YTS-62III and we are awaiting its arrival to our distribution centerI have reached out to Yamaha to see if they can provide a more accurate estimated time of arrival for us, and would be happy to provide you with a timeframe once I hear back from them In the meantime, if you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor [redacted] @wwbw.com

Complaint: I am rejecting this response because:W [redacted] , I received and email on February 20th, stating that the Tenor Sax is being shipped to us - which we are looking forward too, and we hopeit arrives soonI understand that there are situation and times when an instrument won't be available, but a different brand or style of Saxwas not what we wanted or were looking forIf that was the case we would of placed an order for a different style or brand weeks ago, and notwaited as long as we have for this order to be fulfilled and shipped This is the second Sax that we are buying for our daughter, and perher band director this Sax should last her the rest of her lifeConsidering it is a professional Tenor Sax, and also considering the amount of money we are spending on this Sax, we want to get her the best Sax and what is going to last her a lifetimeI believe, customers would be much more understanding/patience if your customer service improved greatlyNot receiving a return email, or phone calls that I was promised on more that one occasion from your sales associates, would have avoided this complaint to the Revdex.comConducting business in this matter will not guarantee you loyal or return customers unfortunatelyAs I stated I am glad the Sax is on it's way, but I am still disappointed in your customer service and even your responseto my complaint Regards, [redacted] H***

Dear Mrs. H[redacted],
Roman">
Thank you for bringing your concerns to our attention. I
sincerely apologize for the difficulties you have experienced with your recent
Woodwind & Brasswind order. The information that you have been provided
thus far is accurate; we are out of stock on this particular model and we are
awaiting a shipment from Yamaha. Due to the volume in which Woodwind &
Brasswind sells instruments (both in the U.S. and internationally) our
shipments from the manufacturer can be quite large. Though your local music
store can get a single saxophone within a weeks’ time, we often have hundreds
of one particular model that are due to come in from our supplier. Fulfilling
larger orders does take a bit more time.
If we had this instrument to send to you immediately, we
most definitely would. If you are in need of the instrument right away, I would
advise looking at other models in the Yamaha line. Perhaps we have a different
item that is available right away. If there’s something else you’re interested
in, I would be happy to look into expediting the shipment to you so that you
may receive it as quickly as possible.
At this time, we are unable to send you an item that we do
not have in stock and that we do not produce ourselves. Unfortunately, we are
at the mercy of our manufacturers and are required to wait until a shipment is
delivered to us. Woodwind & Brasswind has placed an order with Yamaha for
the YTS-62III and we are awaiting its arrival to our distribution center. I
have reached out to Yamaha to see if they can provide a more accurate estimated
time of arrival for us, and would be happy to provide you with a timeframe once
I hear back from them.
In the meantime, if you have any other questions or
concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
[redacted]@wwbw.com

Dear B[redacted],
Thank you for bringing your concerns to...

our attention. I sincerely apologize for the difficulties you have experienced with your Woodwind & Brasswind purchase. After reviewing your account, I see that you purchased the upgraded service plan, which is facilitated by Asurion. Woodwind & Brasswind does handle minor warranty work within our own distribution center, however, an upgraded service plan on an instrument such as yours, would not be handled directly through Woowdind & Brasswind. I contacted Asurion to get information regarding your repair timeframe. The Asurion representative informed me that you spoke with their company on Saturday, August 6th. During your conversation, a member of their management team offered to issue a refund check for the cost of the Model 330 Oboe, as they understood you needed a replacement item immediately. Per your request, they have approved and processed your refund check. As of this morning, your refund check has been overnighted via Fedex. Once received, you can purchase a replacement oboe for your daughter. If you have any other questions or concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
[redacted]@wwbw.com

Complaint: 11139196
I am rejecting this response because:W[redacted], I received and email on February 20th, stating that the Tenor Sax is being shipped to us - which we are looking forward too, and we hopeit arrives soon. I understand that there are situation and times when an instrument won't be available, but a different brand or style of Saxwas not what we wanted or were looking for. If that was the case we would of placed an order for a different style or brand weeks ago, and notwaited as long as we have for this order to be fulfilled and shipped.  This is the second Sax that we are buying for our daughter, and per. her band director this Sax should last
her the rest of her life. Considering it is a professional Tenor Sax,
and also considering the amount of money we are spending on this Sax, we want to get her the best Sax and what is going to last her a lifetime. I believe, customers would be much more understanding/patience if your customer service improved greatly. Not receiving a return email, or phone calls that I was promised on more that one occasion from your sales associates, would have avoided this complaint to the Revdex.com. Conducting business in this matter will not guarantee you loyal or return customers unfortunately. As I stated I am glad the Sax is on it's way, but I am still disappointed in your customer service and even your responseto my complaint.
Regards,
[redacted]

Review: I have ordered electronic gift certificates from this company, and the advertising (and experience with other companies offering this service) led me to believe I would be able to use them very quickly ("Waited until the last minute? Order an electronic gift certificate now and receive the gift certificate in your inbox!"). The very next morning, I have received a call to confirm my payment, and was told that cleared it and my certificates would be available shortly. I have received an email with the code for one of the certificates ($100) soon after, but heard nothing about the other ($500). When I emailed the company, I got three similar responses from three different people, all to the effect that they don't really know but somebody is working on it. The emails said it can take up to 3 days for a certificate to arrive, and to sit tight. So I did, and still nothing. I called, they said my certificate had been processed and somebody will resend the email now. Nothing. I called today, five working days later, and was told they are extremely busy, they'll get round to my certificate when they get to it, and there's nothing that could be done about it, nobody will even look into anything until Monday. Then we got cut off. It made me feel cheated, lied to and extremely hurt. I have no idea what else I can do about this (the certificates are non-refundable, so I cannot get my money back, even though I still haven't seen one of them), and my window of opportunity for using another seller to get my husband's birthday present has now closed. Serves me right for wanting to be sneaky and make sure it's a surprise by double-bluffing with the gift certificates.Desired Settlement: Ideally, I'd like a refund for both certificates, though in a magical get-what-you-really-wanted world I'd prefer my husband to get his piano on his birthday. But that's not going to happen.Otherwise, it's just for your information, or maybe to somehow force the company to be more honest about their timeframes on the website. If I had any suspicion that it would take more than a couple of days to get an ELECTRONIC gift certificate, I would have never bought from them.