World Auto

The Total Loss was not listed on the vehicle title when World Auto purchased the vehicle on 7/31/ Nor was the Total Loss listed on the [redacted] report from [redacted] on 7/31/or on 3/16/when I ran it again Nor was the Total Loss listed on the Auction bill of sale for [redacted] Auto Sales who purchased the vehicle from [redacted] Auto Auction on 7/10/ Please find attached the [redacted] report we used from [redacted] and the Bill of Sale listing the vehicle as "Green Light" with minor unibody damage At no time did World Auto have any information from our suppliers that this vehicle was anything other than a Green light vehicle.btw: [redacted] is a highly reliable information reporting service and is widely used by Dealers and Auctions nationwide It is uncommon that [redacted] and [redacted] do not agree, but it is possible since they receive their information independently.We are very upset about this situation World Auto strives to purchase only high quality, green light vehicles, at fair market prices This is a terrible situation and we are continuing to follwith our legal team and the finance company to determine what other steps are required to resolve this problem

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] In regards to all that which was sent in reply to me, this none of these things were fixed uponNot only that but as of today, Wednesday, 8/12/my front end bumper has all but fell off the car.I will not spend a dime on this vehicle that was sold as a sham and is not fit to driveI would like to know what are my options at this pointIf nothing can be done, this vehicle can be picked up or it will go into repositionRearview mirror was not fixedI can send pictures of thisThe man who actually worked on my car (Wade Hampton Location), said he did not know what the check engine light was on for and all he did was reset the fuse but the lights would still come on unless fixed.No and I really don't believe that a new battery or alternator was put on my car Personally, I've been screwed and I need transportation to work to provide for my family! I NEED my vehicle in standard running condition!

To whom it may concern: We apologize for any inconvenience any of our staff have caused youWe inquire about the situationInstead of going back and forward, we just going to resolve it for youYou have a choice herePlease call us and tell us the exact issue you having with the vehicle, so we can resolve it for youIf you want to cancel the warranty, which we highly recommend not to, you can do that as wellPlease advise us with you decisionYou can call us at ###-###-#### and ask for George Thank you Management

World Auto INC has great dealsThey appreciate and respect each of their customersThey will go above and beyond to ensure that you drive away with the right vehicle at the right priceI highly recommend WA INC to future customers

Date: 8/12/ Revdex.com of Upstate SC North Church Street, Suite C Greenville, SC 29601- Phone: (864)242-Fax: (864) [redacted] Email: [email protected] RE: [redacted] , Complaint ID: [redacted] Please find below the response to the complaint World Auto’s mission is to become a model enterprise in customer satisfaction, regulatory compliance, and shareholder value As part of our effort to achieve a high level of customer satisfaction, we apply a consistent methodology to evaluate each customer complaint As part of this review we consider all major areas of the sales and financing process Analysis: We reviewed the sales needs assessment to determine if the sales person understood the customer’s requirements and expectations We reviewed the sales person process for the vehicle presentation and demonstration to determine if the proper expectations were set for the vehicles features, benefits, and advantages We reviewed the sales manager’s deal setup and customer expectation settings We reviewed the Finance Manager lending activities, customer credit analysis, lenders selected, and expectations communicated to the customer for how the lending process would be performed We reviewed how well the customer expectations were set and their understanding of the activities that would or could occur during the financing process We reviewed the WE OWE, Buyers Guide, and customer acceptance process for the vehicle Finally, we reviewed the service orders and work performed on the vehicle based upon this complaint Root Cause of Complaint: Customer is experiencing a service issue with his vehicle, and fails to accept responsibility for his vehicle Please note the following contracts, activities, costs and service orders that are related to this complaint Buyers Guide signed at vehicle acceptance: Customer agrees and accepts all responsibilities for repair of the vehicle WE OWE Agreement signed at vehicle acceptance: Customer identifies a rear view mirror and check engine light problem on the vehicle The customer agrees based upon the selling price of the vehicle to a maximum out of pocket spend by World Auto to be $ for the WE OWE Agreement and understands the customer is responsible for ANY costs above this amount Service Order April 10th: World Auto repairs rear view mirror at cost of $ [redacted] Service Order April 30th: World Auto diagnoses Check engine light at $ [redacted] cost Service Order May 15th: World Auto replaces battery, and alternator on vehicle due to engine light Engine light issue repaired World Auto cost $ Total spend by World Auto as of 5/22/ $ $more than required by contract $allocated to One Time Goodwill Acknowledgement World Auto would be glad to direct the customer to a third party service facility to have further work performed on his vehicle However, any further service costs incurred by this customer is the responsibility of the customer Results: Service incident resulted in request for funds from World Auto Next Steps: World Auto is continuing to improve our Manager training for presenting warranty options and communicating to clients their responsibility for budgeting for repair and maintenance of their vehicle Final Status: Open Submitted By: [redacted] ***, President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not ture statement, mater of fact that is the main reason I wrote the complaint in the first placeYour answer by no means is a acceptable response to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Date: 4/8/ Better Business Bureau of Upstate SC North Church Street, Suite C Greenville, SC 29601- [redacted] [redacted] [redacted] complaint World Auto’s mission is to become a model enterprise in customer satisfaction, regulatory compliance, and shareholder value As part of our effort to achieve a high level of customer satisfaction, we apply a consistent methodology to evaluate each customer complaint As part of this review we consider all major areas of the sales and financing process Analysis: We reviewed the sales needs assessment to determine if the sales person understood the customer’s requirements and expectations We reviewed the sales person process for the vehicle presentation and demonstration to determine if the proper expectations were set for the vehicles features, benefits, and advantages We reviewed the sales manager’s deal setup and customer expectation settings We reviewed the Finance Manager lending activities, customer credit analysis, lenders selected, and expectations communicated to the customer for how the lending process would be performed We reviewed how well the customer expectations were set and their understanding of the activities that would or could occur during the financing process Finally, we reviewed what other outcomes had occurred after the complaint was filed and prior to our receipt and analysis of the complaint Root Cause of Complaint: Please find below the response to the complaint: Complaint: Customer anticipated receiving lender approval for purchasing a vehicle but was denied by a third party lender Response: The customer placed a $1,down payment with World Auto, while World Auto attempted to gain the customer lending approval for her purchase The documents clearly show the down payment was pending the customer gaining approval to purchase the vehicle via financing World Auto does not lend money to customers to purchase vehicles World Auto relies on third party lenders to provide purchasing Results: The customer did not receive approval $was refunded to her which was 100% of the down payment she put down and she was NOT charged mileage or usage of the vehicle during the days World Auto worked to try and gain her lending approval World Auto in good faith tried to get her financing and allowed her to drive the vehicle during this entire period When World Auto was unable to get financing we returned her entire down payment Next Steps: World Auto is continuing to improve our Sales training process to make sure customers understand they have to pay for the vehicle with money or they have to be approved for financing for a vehicle We are unable to provide free vehicles to customers Final Status: Closed Submitted By: [redacted] President [redacted]

Date: 9/27/ Revdex.com of Upstate SC North Church Street, Suite C Greenville, SC 29601-Phone: (864)242-Fax: (864)271-Email: [email protected] RE: [redacted] Please find below the response to the [redacted] complaint World Auto’s mission is to become a model enterprise in customer satisfaction, regulatory compliance, and shareholder value As part of our effort to achieve a high level of customer satisfaction, we apply a consistent methodology to evaluate each customer complaint As part of this review we consider all major areas of the sales and financing process Analysis: We reviewed the sales needs assessment to determine if the sales person understood the customer’s requirements and expectations We reviewed the sales person process for the vehicle presentation and demonstration to determine if the proper expectations were set for the vehicles features, benefits, and advantages We reviewed the sales manager’s deal setup and customer expectation settings We reviewed the Finance Manager lending activities, customer credit analysis, lenders selected, and expectations communicated to the customer for how the lending process would be performed We reviewed how well the customer expectations were set and their understanding of the activities that would or could occur during the financing process Finally, we reviewed what other outcomes had occurred after the complaint was filed and prior to our receipt and analysis of the complaint Root Cause of Complaint: Please find below the response to the complaint: Response: · The customer placed $down payment on 9/16/ The Customer completed a credit application and Spot delivery agreement The spot delivery agreement allowed the customer to take possession of the vehicle pending World Auto helping the customer to get financing for the vehicle by a third party · World Auto in good faith used the customer’s credit application to submit to two lenders for the customer · The customer received preliminary approval for financing pending the verification of her credit application · The lender found the Credit application to include and fraudulent information, including: · The customer provided a employer · The customer provided job time · The customer provided a supervisor · The customer provided information on her income · This information was uncovered over the course of 6-days during the lender verification process As questions arose regarding the information submitted by this customer, World Auto escalated to her to try and resolve and correct any accidental errors · Based upon the customer’s fraudulent credit application, the lender declined her application and withdrew their preliminary approval · World Auto demanded the return of the vehicle based upon the Spot Delivery Agreement, until the customer could provide corrected documentation and correct the information she had provided for the credit application · Providing information on a credit application to solicit financing is a crime World Auto clearly states in notices on the walls in our lobby and finance managers offices, that customers who willingly provide information on a credit application may forfeit their entire down payment · Even though the customer should not have received ANY down payment money back, World Auto applied our vehicle return charges to the vehicle, and refunded the balance of $ Attached is the payment receipt that the customer signed multiple times clearly notifying her of the Vehicle Return Charges and her agreement of the Vehicle Return Charges Results: World Auto in good faith, trusting the information she provided, requested third party financing for her World Auto also offered to her if she could provide an accurate credit application with supporting evidence, World Auto could still solicit third party financing and honor her down payment However, the customer has refused and World Auto has no choice but to close this matter Next Steps: No further steps will be taken for this customer, and the request to refund her down payment is declined Submitted By: Patrick *W***

To whom it may concern: We apologize for any inconvenience our sales team has causedWe believe in customer service and satisfactionOur prices our firm, its your choice to buy the car from us or notAgain, we apologize for any trouble.Thank you

I bought a car here last week, got a great priceIt was fast, simple, and I was out of there in little over an hourGreat customer service and follow up too!

To Whom It May Concern, I decided to buy a new car so started looking on autotraderOn autotrader I found Acura TL 2012/Tech package for $17,at World Auto [redacted] ***I called them just to make sure they have the vehicle I was interested and if there are any other chargesLady I spoke to she said no and then she asked me when will I be there to see the car? So I drove all the way to World Auto [redacted] from VirginiaOnce I got there they had the car however they didn't let me test drive nevertheless the car looked nice therefore we started the paper workOn the paper she was charging me $17,+ $The $was for points inspectionThat she never mentioned when I spoke to her on the phoneWorld Auto on [redacted] charges $on every single vehicle but they don’t reveal over the phone or on their websiteEven on their website car is listed of $17,So, please stop others people to go World Auto [redacted] to misuse their time because time is very essentialThank you

World auto is the bestCustomer service was real good and I got through very easily and fastI would recommend anyone to world auto the number one car dealer in Orlando

To whom it may concern: We apologize for any inconvenience our sales team has causedWe believe in customer service and satisfactionOur prices our firmBut you do have the choice of financing it or paying cashAgain, we apologize for any troubleThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I asked for this company to refund the amount in which they gave me for my travehicle and the owner refuse to do soWorld Auto has sold my vehicle so they cannot return my trato meThe finance company has already returned the total amount of my payments back and voided my loanIf World Auto wants to resolve this issue than they can simply give me back the amount for my travehicle and no further actions will need take place Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted]

I was treated great at this dealerZain helped me with the car, it was a great day!

Please find attached response and WE OWE agreement

Very helpful and friendly staffGot the car I was looking for at a low price, easy financing Definitely would recommend it to my friends!

Our [redacted] got in contact with [redacted] *** and requested him to come down to the dealership to pick up his refund check for the warranty cancelation but [redacted] *** notified World Auto that he would not be able to make his way to the dealership to complete the transaction until Dec ***, This is a follow up email to Revdex.com as an updateShould there be any questions please send an email or contact the dealership

Date: 4/18/ RevDex.com of Upstate SC North Church Street, Suite C Greenville, SC 29601- Phone: (864)242-Fax: (864)271-Email: [email protected] RE: [redacted] Please find below the response to the [redacted] complaint World Auto’s mission is to become a model enterprise in customer satisfaction, regulatory compliance, and shareholder value As part of our effort to achieve a high level of customer satisfaction, we apply a consistent methodology to evaluate each customer complaint As part of this review we consider all major areas of the sales and financing process Analysis: We reviewed the sales needs assessment to determine if the sales person understood the customer’s requirements and expectations We reviewed the sales person process for the vehicle presentation and demonstration to determine if the proper expectations were set for the vehicles features, benefits, and advantages We reviewed the sales manager’s deal setup and customer expectation settings We reviewed the Finance Manager lending activities, customer credit analysis, lenders selected, and expectations communicated to the customer for how the lending process would be performed We reviewed how well the customer expectations were set and their understanding of the activities that would or could occur during the financing process Finally, we reviewed what other outcomes had occurred after the complaint was filed and prior to our receipt and analysis of the complaint Root Cause of Complaint: Please find below the response to the complaint: Complaint: Customer anticipated air conditioning repair services after the sale of the vehicle Response: The sale of the vehicle was completed on October 23rd, with a WE OWE document attached The WE OWE document shows no services or repairs are required to complete the sale A number of other transactions are included in the customer’s statement that are between the sales person and the customer which are communicated as being “offsite” of World Auto World Auto cannot confirm or deny the allegations regarding the activity between [redacted] and the sales person since they occurred off World Auto property and without a World Auto manager present The sales person expressly denies these allegations Results: Based upon the results of the WE OWE and sales contract date, World Auto does not owe [redacted] any service for her vehicle Next Steps: World Auto does help customers get better prices for repair and parts if possible Payment is required when those services are rendered World Auto is continuing to improve our Sales training process to make sure all sales activities are occurring on the World Auto property, and no expectations are communicated for repairs without being on the WE OWE agreement Final Status: Closed Submitted By: [redacted] ** ***