Sign in

World of Sinks

Sharing is caring! Have something to share about World of Sinks? Use RevDex to write a review
Reviews World of Sinks

World of Sinks Reviews (2)

Review: A High Rise Cloud 9 shower arm was ordered from their web site. It was pictured and described as extending out 14 inches from the wall.The item received only extended out 11 inches from the wall and clearly was not as pictured/described. The owner of the company was called to request a correct replacement part. He stated that the web site information was not correct and that what I received was the only part available.He said that I could return it if it was not satisfactory, but I would have to pay the shipping cost. He also said he would not refund any of my cost for the incorrect shorter part.Desired Settlement: (1)Provide prepaid shipping to return the part for a full refund, or (2)refund 20 percent of the purchase price because of the part being wrong and the inconvenience of dealing with a return.

Business

Response:

This customer was as rude a customer that I have meet on the phone in a long time. When we said he could return it for a full refund he only want to beat us up .Even after we explained the size mix up he still want to argue. If paying for the return postage will make him happy we can do that. World of Sinks makes no reference on paying for any parts other then there own. He can send the arm back and we will refund his purchase price plus pick up the return postal cost. Sincerely Roger Longwell

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

When I called the owner he never once said sorry for the mix-up. He spent all his time trying to convince me that the 11 inch item was best for me and that there are hardly any longer ones available. I had researched these extension arms and found at least three others to consider; Danze D48116, Delta 61273 and Moen s113 all of which are more than 13 inches out from the wall. I choose the 14 inch one from worldofsinks.com because it's measurements and shape were closest to what I want for my shower stall. However because of the "so called" erroneous information on the web site (false advertising?) the one I got was not what I ordered.

His version of me being rude was the fact that I would not accept his arguments as to why I should be happy with the wrong arm. He finally said he wasn't going to argue anymore and I could return it if I wanted to. I said "who will pay for the return shipment" and he said "you will". I said "WELL THANKS A LOT, HAVE A NICE DAY. "

I have reviewed the response made by the business in reference to complaint ID 9644401, and find that this resolution is satisfactory to me even though I am very unhappy about all the hassle of having to remove it, return it, purchase another arm and install it. You can bet that I will never give any recommendations for this business.

PS: More false advertising. The web site listed the price of the arm as $45.00 under the picture of the 14 inch arm. When I checked out it was $55.00 and I didn't even get the 14 inch item.

Regards,

Review: I went to Word of sinks three times to look at shower panels. I decided on one on the third trip and was given the business card of the salesman ([redacted]) with the price of the panel which I had selected clearly posted for 695.00 on the product as well as in his handwriting on his business card. I prepared according to the dimensions that he had given me and took my contractor with me who was going to do the installation. When I was ready to purchase the item "aruba shower panel" The owner walked in and told the salesperson that the price was wrong, that it was 995.00 instead and he left the room. I asked the salesperson to talk to the owner to see if he would honor the price and after consulting him he returned to say that the owner had said that he won't budge from the 995.00 price.Desired Settlement: I would like the company to honor the price that has always been on that product and which was presented to me on salesperson's business card

Business

Response:

Good Afternoon,

This is [redacted] I am the one who was working with the customer. The shower panel in question is a Special Order shower panel that we have on display. I told the customer it was a special order but I would ask if the owner would be willing to sell the display model. When the owner came out he noticed I had tagged the item with the wrong price. We have to ship the panels into the country and I had forgot that in the price reflection. The owner informed me it was wrong and I needed to change it. Customer came back and I informed him that it was a special order only and the display model wasn't old and we wouldn't sell it. I also apologized to the customer telling him I had marked with incorrect price. He asked me to talk to the owner about still getting the panel at that price. I talked to the owner and he couldn't budge on price. We price our panels by a denominator then the shipping. When I put up price I forgot to include the over seas shipping, thats why there is such a price jump. I apologized for my mistake and he left. I did not say he would be able to buy the display. I said I would ask and hopefully he would say yes. All businesses have a right to fix there mistakes. If the mistake wasn't a $300 dollar value we would've compromised but this is a special order item.

Check fields!

Write a review of World of Sinks, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

World of Sinks Rating

Overall satisfaction rating

Description: Kitchen & Bath - Design & Remodeling, Importers, Internet Shopping, Plumbing Fixtures, Parts, Supplies - Wholesale & Mfg

Address: 122 Wellsian Way, Richland, Washington, United States, 99352

Phone:

Show more...

Web:

This website was reported to be associated with World of Sinks, LLC.



Add contact information for World of Sinks

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated