World Seed Supply

Paid through bitcoin... around $200 order. I messaged them when they would ship and they responded in less than 5 hrs. 2 day from order to my door. (i'm in the midwest) They were also out of stock of one of the items I wanted, and gave me credit to pick something else. 5/5 stars!

I always order from World Seed Supply for my live plants, seeds, extracts they have great prices, ships face, always reliable, fast and helpful support team

Everything we did was done according to standard procedureHowever, there seems to be a a communication failure going both waysWe had no actual communication by email, which could have cleared this upIt is apparent that the buyer did not get our emails from what she says, and if she sent us
any, we did not get any of hers. The buyer is internationalWe sent the buyer our standard international shipping policy emailWe never got a responseThe buyer eventually opened a *** claim stating they had never gotten the productWe responded letting her know we needed a reply to our international shipping policy email to confirm she agreed with the terms (as stated on the website) and that we could ship the order as long as she agreed with the termsWe also indicated that if she didn't agree, we would refundShe replied that she never ever got the shipping policy emailApparently, we had "a case of crossed line", she said, and she agreed to the shipping termsTypically, this would have been the point where we'd have shipped, but we are only now seeing her reply.Again, this is a miscommunication, and the way *** closes cases contributed to itWhen the buyer closed the case, *** removed the case from our open case historySo it disappeared before we saw any reply indicating that the buyer accepted the terms We got a generic message stating that the case was closedBut that email goes to our shipping department and does not include the buyer's response There was nothing to prompt our shipping department as to the details of the situation or why the case was closed. We have a high order volume and so this is not something that would be obvious simply by seeing a generic message, and would would not have necessarily noticed that the case disappeared from the open cases simply because it was gone We never got an email from the buyer beyond thatSo until now, the buyer was expecting that we had saw her message and sent when in reality we had no ideaCertainly, we'd have appreciated being emailed directly to clarify anythingBut if there's apparently miscommunication both ways, then it would seem like this is an appropriate stepOnly after this message are we now going back and seeing itBut it certainly does not indicate any type of deceptionWe can ship the order now that we understand the buyer has accepted the terms

We received order in timely matterAfter the inspection and testing/burning the Paolo Santos wood terrible smell came out and we had allergic reaction to it in the house
We sent email regarding refund and return and received firm policy "no returns"regardless what they sent.They were certain 100% the wood is good since they never had problems beforeThere is always 1st time for something, not willingness to hear customer is the choice they madeIf we pay for something we should have right to receive the product we can use
It is so important to report negative and real positive experiences, to be able to make educated decision and help othersI disputed purchase with PayPal and found needed support against unconcerned seller

Revdex.com:At this time, I have not been contacted by World Seed Supply regarding complaint ID [redacted].Sincerely,[redacted]

I always order from World Seed Supply for my live plants, seeds, extracts they have great prices, ships face, always reliable, fast and helpful support team.

Review: Placed an order, paid for said order but have never received it. Have tried numerous times to contact company, but they have never replied to my emails. Started a [redacted] dispute, which they DID respond to. Claimed they had emailed me etc (though I have received nothing, and I do check my spam folder). I stated in my [redacted] response that I agreed to their international shipping policy, no customs slip. Stupidly, I thought we had resolved the issue and closed the dispute. My order sits on hold. They do not reply to my inquiries.Desired Settlement: Please send me my order, or refund my money.

Business

Response:

Everything we did was done according to standard procedure. However, there seems to be a a communication failure going both ways. We had no actual communication by email, which could have cleared this up. It is apparent that the buyer did not get our emails from what she says, and if she sent us any, we did not get any of hers. The buyer is international. We sent the buyer our standard international shipping policy email. We never got a response. The buyer eventually opened a [redacted] claim stating they had never gotten the product. We responded letting her know we needed a reply to our international shipping policy email to confirm she agreed with the terms (as stated on the website) and that we could ship the order as long as she agreed with the terms. We also indicated that if she didn't agree, we would refund. She replied that she never ever got the shipping policy email. Apparently, we had "a case of crossed line", she said, and she agreed to the shipping terms. Typically, this would have been the point where we'd have shipped, but we are only now seeing her reply.Again, this is a miscommunication, and the way [redacted] closes cases contributed to it. When the buyer closed the case, [redacted] removed the case from our open case history. So it disappeared before we saw any reply indicating that the buyer accepted the terms. We got a generic message stating that the case was closed. But that email goes to our shipping department and does not include the buyer's response. There was nothing to prompt our shipping department as to the details of the situation or why the case was closed. We have a high order volume and so this is not something that would be obvious simply by seeing a generic message, and would would not have necessarily noticed that the case disappeared from the open cases simply because it was gone. We never got an email from the buyer beyond that. So until now, the buyer was expecting that we had saw her message and sent when in reality we had no idea. Certainly, we'd have appreciated being emailed directly to clarify anything. But if there's apparently miscommunication both ways, then it would seem like this is an appropriate step. Only after this message are we now going back and seeing it. But it certainly does not indicate any type of deception. We can ship the order now that we understand the buyer has accepted the terms.

The payment for my order came out but I never received my product. The company emailed me regarding an issue with the billing/shipping addresses being different and I replied to fix it. It has been 2 weeks and I have not heard from them since. If I do eventually receive my order I will update this post.