World Travel Holdings

June 7, Revdex.com Case Name: Mrs [redacted] Complaint # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] expectations We appreciate your patience during our review of this matter Upon receipt of Mrs [redacted] complaint, [redacted] initiated an internal review of her travel folio Our apologies that Mrs [redacted] travel agent was not available to assist in retrieving Mrs [redacted] travel documentsWe were pleased to note that our Customer Care Team was able to assist with this for Mrs [redacted] Regarding the promised promotional items, a [redacted] Gift Card valued at $and another [redacted] Gift Card valued at $50, as detailed in their confirmation invoice the gift cards are distributed 4-after their cruise departureWe apologize for any confusion relating to the delivery time of these gift cards and wish to assure Mrs [redacted] that she will receive her gift cards in a timely manner Concerning the promised $onboard credit, there was indeed an error made by Mrs [redacted] travel agent as the cruise fare chosen by Mrs [redacted] (the BOGO fare) did not qualify for the onboard creditWe have taken the steps to provide Mrs [redacted] with a refund of $Although we advise the refund may take between 6-weeks, normally the refund will be issued within 7-business daysPlease extend our apologies to Mrs [redacted] for this inconvenienceOur intent was to rectify this error as expediently as possibleAs per cruise line policy, they would not allow us to provide the onboard credit to Mrs [redacted] during the sailing once the cruise had commenced The dining request recorded in Mrs [redacted] reservation was for a small table during the main dinner seatingThe actual table seating assignments are made by the onboard dining staff and we apologize for Mrs [redacted] disappointmentWe hope and trust that Mrs [redacted] was able to speak with the dining staff to arrange more satisfactory seating arrangements during the sailing As Mrs [redacted] will be receiving her promised gift cards and the amount of her promised onboard credit in the form of a refund in the near future, we must respectfully decline Mrs [redacted] request for a refund over and above the amount of the forthcoming refundWe do sincerely apologize that the [redacted] s did not enjoy to the fullest their most special occasion On behalf of [redacted] Vacations, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer Relations Specialist [redacted]

February 14, Revdex.com Case Name: Ms [redacted] Complaint # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Ms [redacted] ’s expectations We appreciate your patience during our review of this matter Upon receipt of this complaint, CheapCruises.Com initiated an internal review of Ms [redacted] ’s reservationAt the time the insurance was purchased for Ms [redacted] ’s cruise reservation, there were no flights booked through Vacation OutletThe insurance does not cover air travel booked independently by the guestThat being said Ms [redacted] ’s complaint does not say if she ever filed a claim with [redacted] ***, only that the insurance carrier told her they were not responsible for cancelled flightsThere is coverage in the travel protection policy that covers trip delay, offering up to $reimbursement for expenses incurred when a trip is delayed and the guests pay out of pocket for expenses to reach the cruise in progressAgain, the complaint does not provide details on whether Ms [redacted] attempted to work with [redacted] to meet the cruise at the first port of callBased on the information provided in this complaint and in the notes in her booking, we are unable to provide the refund or future cruise credit requested On behalf of Vacation Outlet, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer Relations Specialist Vacation Outlet

Complaint # [redacted] Fax: E-mail: [redacted] To Whom It May Concern, We appreciate the your time while we researched this matterWe have honored $onboard credit for each of the two cabinsI have spoken to Mr [redacted] and advised him on this and he is favorable to this resoultionHe has my direct contact information for anything futher he may needKindly,Sandy Miles Customer Support

To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned clientCustomer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] ’s expectationsWe appreciate your patience during our review of this matterAs a one-time courtesy, we have taken the liberty of refunding the $processing fee back to Mr [redacted] ’s original form of paymentIt should appear in your account within to business daysFor the future, please keep in mind that our $processing fee is non-refundable, and that the previous cruise reservation mentioned, was cancelled at your personal requestWe would not normally waive this feeOn behalf of [redacted] Cruises, we appreciate this opportunity to address out client’s concernsIf you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations Specialist [redacted] Cruises

We are in receipt of the complaint initiated by the above-mentioned clientCustomer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] ’s expectationsWe appreciate your patience during our review of this matterUpon receipt of this complaint, JetBlue Cruises initiated an internal review of Mr [redacted] ’s reservationOn August 29, 2016, Mr [redacted] called in to our offices to purchase a cruiseOnce the cruise booking was completed, Mr [redacted] was given a recap of all of the details of his upcoming cruiseThe information provided to Mr [redacted] at this time included all of the cancellation penalties, for both the cruise line and for JetBlue CruisesThe JetBlue Cruises cancellation penalty is $This information is repeated in the confirmation invoice sent to Mr [redacted] after the completion of his bookingWhen Mr [redacted] called to cancel his booking, he was again told about the JetBlue Cruises $cancellation feeThe total amount paid to JetBlue Cruises by Mr [redacted] was $Of that $862.99, $has been refunded to Mr [redacted] The remainder, $is retained by JetBlue CruisesThis amount of $retained by JetBlue Cruises includes our non-refundable processing fee of $24.99, the cost of his travel protection coverage of $(not refundable as coverage began at the time the travel protection was purchased) and $for our cancellation feeAlthough we regret that Mr [redacted] chose to cancel his cruise, all of these fees were explained at the time of booking and repeated in his confirmation invoiceIn conclusion, based on our review we are unable to honor Mr [redacted] ’s request for any additional refund.On behalf of Vacation Outlet, we appreciate this opportunity to address our client’s concernsIf you have any further questions regarding this reservation, please do not hesitate to contact us

January 25, 2016Revdex.comCase Name: Mr [redacted] Complaint # [redacted] To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations We appreciate your patience during our review of this matter Upon receipt of Mr [redacted] ’s complaint, Cruises.Com initiated an internal review of his travel folio What Mr [redacted] wrote in his complaint concurs with the entries in his booking, that he called in and spoke with [redacted] about his onboard credit and [redacted] advised him accurately, according to the notes in his bookingWe took our research one step further and found the booking phone conversation between Mr [redacted] and his booking agent ***During their conversation, [redacted] confirmed that Mr [redacted] would be receiving a $onboard credit from [redacted] and an additional $onboard credit to go towards shore excursionsBased on this information, we have authorized a $refund to Mr [redacted] ’s credit card on fileThis refund will be processed within 7-business days and will appear on Mr [redacted] ’s next credit card statementPlease convey our sincere apologies to Mr [redacted] for any frustration or consternation this may have caused.On behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations SpecialistCruises.Com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]

May 26, Revdex.com Re: Case # [redacted] , Mr [redacted] *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mr***’s expectations We appreciate your patience, during our review of this matter Upon receipt of Mr***’s complaint, [redacted] Cruises initiated an internal review of his travel folio When Mr [redacted] purchased his cruise on January 30, 2015, his Vacation Consultant [redacted] recapped the details of his planned cruise vacation, including all penalties and fees applicable to his booking from the cruise lineHowever, [redacted] did not advise Mr [redacted] verbally of the $cancellation fee assessed by [redacted] CruisesAlthough this information is detailed in the confirmation invoice sent to Mr [redacted] following the completion of his cruise booking, we sincerely regret that [redacted] did not verbally inform Mr [redacted] of this fee Please convey our most sincere apologies for this inadvertent oversightAs a result of our research, adhering to Mr***’s request, we would like to offer him a $future travel discount which may be applied toward his next vacation confirmed with [redacted] Cruises Please note that this discount is valid until May 31, and is non-transferable, not redeemable for cash, and not valid for airline tickets To redeem, he may simply call ###-###-#### and use reference # [redacted] On behalf of [redacted] Cruises, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer Relations [redacted] Cruises

January 15, 2016Revdex.comComplaint # [redacted] Re: [redacted] To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs [redacted] 'sexpectations We appreciate your patience, during our review of this matter.Upon receipt of Mrs [redacted] 's complaint, Cruises Only initiated an internal review of the travel folio'sCruises Only 110% Best Price Guarantee applies only to rates available to the general publicIt does not apply to consolidator, group, incentive, interline, meeting, or convention rates that are not available to the general public, and must be able to be booked online with no registration or membership requiredUnfortunately [redacted] does not offer online bookings you must register and receive a call back and a quote from and agent directly [redacted] also offers discounts out of their commission off the over all total priceThis being said this is why we were unable to honor the Best Price Guarantee on Mrs [redacted] 's cruise vacationThis information is also available in the customers invoice and via the website.On behalf of Cruises Only, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matter.Thank you, [redacted] ***Customer Support

October 26, Revdex.com Case Name: Mrs [redacted] Complaint # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mrs***’s expectations We appreciate your patience during our review of this matter In the promotional email Mrs [redacted] references, at the bottom of the email contained a hyperlink to access the Terms and Conditions of the offers included in the email (in addition to the [redacted] Cruise Line offer there were offers from [redacted] and [redacted] River Cruises)When clicking on this link, Mrs [redacted] would have found all of the inclusions to [redacted] Cruise Line’s offer The [redacted] , the ship Mrs [redacted] booked, was not included in the offerThis information was also available to Mrs [redacted] when completing the booking process on-lineHad Mrs [redacted] contacted us when she noticed that taxes were being included in her total price (both when in the process of booking her cruise online and when reviewing her confirmation invoice) this issue could have been addressed immediatelyBased on our review, we have determined that we did provide the proper information in our advertisement and on-line and as such we are not able to honor Mrs***’s requestOn behalf of [redacted] Cruises, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations Specialist [redacted] Cruises

May 9, Revdex.com Complaint # [redacted] Re: [redacted] Daytime Phone: [redacted] E-mail: [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have still not met Mrs [redacted] expectations.It appears by the booking that Mrs [redacted] has now canceled her cruise as of yesterday, we did waive our $cancel fee any cruiseline fee's will have to stand and Mrs [redacted] was made aware of these fee's.Kindly, [redacted] ***Customer Support

January 24, Revdex.comComplaint # [redacted] Re: [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern We appreciate your patience, during our review of this matter Upon receipt of Mr [redacted] ’s complaint, Cruises Only initiated an internal review of his travel folio We then had a member of a Customer Service Management Team reach out to him via phone All Cruises Only fees were waived as a gesture of service and appreciation for Mr [redacted] as a Cruises Only customer The only money not refunded was held by [redacted] Cruise Lines as the rate for the cabins purchased was non-refundable [redacted] did advise that a credit would be provided in place of the portion lost This was explained to Mr [redacted] The terms were understood and agreed upon Mr [redacted] indicated the matter to be resolved to his satisfactionOn behalf of Cruises Only, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matterSincerely, [redacted] Customer Relations SpecialistCruises Only

January 24, Revdex.com Case Name: Mr [redacted] Complaint # [redacted] To whom it may concern: We are in receipt of the rebuttal complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations We are pleased to revisit their concerns at this timeWhile we still do feel badly for their experience, CheapCruises.Com did compensate Mr [redacted] for the difficulties they experienced, as noted in our previous responseOur goal in reviewing phone calls is to learn what actually transpired and to respond accordinglyMr [redacted] dismisses our findings that the [redacted] s purchased their air tickets prior to their purchasing the cruise and that the [redacted] s’ air tickets were changed at the last minute by the air carrier they chose independently, both actions being totally beyond our controlWe are sorry that the [redacted] s feel that the information provided in our confirmation invoice is presented in a manner that they feel is an impediment to their learning all of the details of their cruiseThat being said, to reiterate, contained in the invoice is the specific verbiage describing the need for guests to arrive no later than hours prior to the scheduled departure timeThe invoice was marked as read and accepted by the [redacted] s on July 25, In addition to the information above, the invoice also includes the specific itinerary times and many other important detailsAlthough we took some responsibility for the lack of verbal communication, the guests, according to Mrs [redacted] had already purchased the air portion of their trip prior to securing their cruise reservation and, according to Mr [redacted] , their flight schedule had a change in status a few days before their cruise that prompted him to call us to add transfersThe guests also accepted the above noted compensation prior to their sailingBased on this information, we again respectfully decline to offer any further compensationOn behalf of CheapCruises.Com, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations Specialist CheapCruises.Com

May 18, 2017Revdex.comCase Name: Mr [redacted] Complaint # [redacted] To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations We appreciate your patience during our review of this matter Upon receipt of this complaint, CruisesOnly initiated an internal review of Mr [redacted] ’s reservationAlthough we are not privy to the conversation Mr [redacted] had with his booking agent we did find that no onboard credit promotional item was ever entered on his reservationWe also noted in his reservation that as he was sailing aboard a [redacted] vessel, based on our agreement with [redacted] , only an onboard credit could be applied as they do not allow us to provide a rebate for their sailingsThis indicates an error on the part of the booking agentTo resolve Mr [redacted] ’s concern, as he has already been compensated in the form of a $future travel discount we have changed this offer from $to a $future travel discountWe have sent Mr [redacted] a letter to confirm the increase in his future travel discountWe wish to convey our sincere apologies to Mr [redacted] for this error at the time of his booking and we hope this resolution will restore his faith in our company.We also took the liberty of reviewing the booking of associated travelers, the ***’sWhen they booked the onboard credit promotion was included in their reservationRegrettably we found that the required form to activate the onboard credit was not filled out by them and it was subsequently dropped from your bookingWe have sent Mr [redacted] an updated invoice with a link to the form which must be completed in order to claim his $onboard credit.On behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer Relations Specialist CruisesOnly

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe company needs to update their process so the customer receives in writing (electronic or mail) indicating they booked an Early Saver cruise All electronic information I have received about the cruise did not indicate it was an Early Saver After speaking to a couple of reps about the issue and so frustrated, we finally caved and stayed with our existing sail date with a better room so we did not lose out on the depositThere was another carnival cruise that was more than double the price for the following year and it had the desired room Plus there was another cruise this year for more than double the price with a different cruise line with a desired room We were told we lose our deposit if we changed to either of these In the end, we did not get what we wanted We settled.Regards, [redacted]

May 26, Revdex.com Re: Case # [redacted] , Mrs [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs [redacted] ’s expectations We appreciate your patience, during our review of this matter Upon receipt of Mrs [redacted] ’s complaint, CruisesOnly initiated an internal review of her travel folio The notes in Mrs [redacted] ’s booking indicate that after filing her complaint with the Revdex.com she spoke with Customer Care Agent [redacted] and explained her frustration and her desire to secure a larger accommodation on the same sailing [redacted] assisted Mrs [redacted] with upgrading to a larger cabin and this matter appears to be resolvedPlease convey our sincere apologies to Mrs [redacted] for any shortfall in service prior to [redacted] resolving this matterPlease also assure Mrs [redacted] that we will follow up with the agent in question to ensure that such occurrences do not recur in the future On behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer RelationsCruisesOnly

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I purchased the leisure care (travel insurance) on your agents recommendationWith her assurance the purchase was made in good faith on my partHow can I file a claim if I cant even get a claim form? It appears Leisure care and cruises.com are both subsidararies under the same umbrella company, World travel Holdings Incare you selling fraudulent products? Regards, [redacted]

Complaint # [redacted] To Whom it May Concern:We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs [redacted] expectations We appreciate your patience, during our review of this matter.I have reviewed the invoice Mrs [redacted] received from Cruises Only and also directly with the cruise linePlease see below a break down of her cruise vacation.Cruise Rate : per personPort Charges: per personBeverage Package Service Charge: per personGoverment Taxes: per personCruises Only Processing Fee: per cabinTotal per personGrand TOTAL : 1846.21$ Cruises Only's invoice combines Port Charges and Government Taxes into one on our invoice, I have provided this breakdown for simplicityWe appreciate your business and I certainly hope this can clear any confusion on this matter for our customer.Kindly, [redacted] Customer Support

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough we still have a bad taste in our mouths about this matterWe do realize mistakes do happen and appreciate the effort made to resolve thisI guess we will just have to go on another cruise Regards, [redacted]