World Wrestling Entertainment, Inc.

Review: I subscribed to WWE [redacted] and met the 6 month obligation. I have called many times to cancel the subscription and have been told by several people that my request will be processed. My credit card is still being billed for $9.99. I am going to my bank today to file a dispute form and have the charge refunded to my account. All I want to do is STOP this subscription and have my credit card number removed from the account!!Desired Settlement: refund the funds to me that have been charged to my account after I already met my 6 month obligation!!!!

Business

Response:

Hello,

We apologize that the customer's account was not cancelled during the first contact. However, we do show the account was cancelled and refunded for the 2 months charged for the 2nd term on October 10th. We believe this issue has been resolved.

Sincerely,

WWE [redacted]

Review: I ordered three items with them for a Christmas Gift before realizing that the person already owns two of the items. I called immediately to cancel my order and order something new. From the very beginning I was given the run around. I kept being told my order wasn't in the system yet and given different numbers to call. Then I am told that the order has been shipped out and there's nothing they can do. It went from not being in the system to already being shipped out. They refused to work with me at all when all I wanted was to replace the two items in my order. Then they send me a tracking number that doesn't even work.Desired Settlement: I want a full refund from them, including shipping, handling, and tax. They did absolutely nothing to try to work with me.

Business

Response:

Thank you for your note. Unfortunately there is a very short time frame when an order is received into our contact center system and before it drops to the warehouse for fulfillment. Therefore, it can be almost impossible for the contact center to catch an order once it has been placed. However, in an effort to be extremely understanding that you were trying to buy Christmas gifts, we will refund you for your full order amount. I apologize for the inconvenience.Sincerely, WWE Shop Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Placed order online on 12/5/13. Received 2 of 6 items ordered. Received 3 items not ordered. Of the 2 items I received, 1 item I received was marked out-of-stock. Called customer service on 12/12/13 to report error. CS rep apologized & said my order problem would be forwarded to supervisor & I would receive a return call in 24-48 hrs. Did NOT receive a return call. Saturday, 12/14 received a duplicate item from initial order. It was the item that had been marked out-of stock even though I received it in the 1st shipment. Called again on Sunday, 12/15. Was told CS rep could not do anything because my problem had been sent to a supervisor. Was also told that the call would be "24-48 business hours" which wouldn't be until Monday 12/16. Did NOT receive a call on Monday, 12/16. Called again on Tuesday, 12/17 & was told CS hands were tied because it was a supervisor problem. The CS rep tried to get a supervisor on the phone. She tried 2x to get a supervisor on the phone & could not. She encouraged me to be persistent & call every day until it was resolved. I was very angry & said all I wanted was refund. She could not help me. It has been 18 hours since I phoned yesterday & still have NOT received a call. Please help !Desired Settlement: All I want is a refund for the items I did NOT receive. I'd also like the items that I didn't order, but received, to be picked up for return.

Business

Response:

We apologize for the experience the customer had by not receiving the products that were orders. Customer was refunded in full on Dec 19th($71.95 & $37.50) due to the issues. Customer was able to keep product shipped. We show note that a supervisor left customer messages on 12/19 and 12/20 notifying of the refund. Again, our apologies for the poor experience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Meredith Piccinini

Review: I called on 4/7/15 at 12:07pm to place order on 4/10/15 at 3:40pm I received email stating I was shipped every time I check tracking number it still shows nothing I have tried several time calling them with no help I was once told to call [redacted] which I did and was told they never received packageDesired Settlement: either have them ship what I ordered which I do not think they can as it shows item is soldout on website or subsitute item or a refund

Business

Response:

We apologize for the delay in the response to the resolution of this issue. A package was delivered to [redacted] containing the [redacted] plaque ordered back in April. Unfortunately, [redacted] has no record or lost the package. We no longer carry this plaque and are unable to replace it. We issued a refund in full to the customer back on April 22nd.Sincerely,WWEShop Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it was never about the money I wanted item that I was promised when I call and ordered it this was not the first time my order has been messed up but at least you were able to fix them I really like wwe and you are making it that I don't want to order from you again [redacted] told me they never even got package and all you did was just refund my money with out even sending me a reason at least you could have at least sent me an email explaining why my money was refunded

Sincerely,

Review: Please note that I, [redacted] daughter, am filling this out on her behalf. She does not have access to a computer and does not know how to use the internet. During the time my Mother was visiting me in [redacted], she told me about how she saw the WWE advertising a channel devoted directly to WWE programming. While here she was viewing a WWE program and during that program an advertisement was shown promoting the new channel. It was advertised as a channel that you would need to pay a subscription for. During the advertisement it was never made clear that a devise would need to be required in order to stream the channel. I used my son's laptop to sign my Mother up for the channel. At the end I was e-mailed a confirmation of the subscription and within the body of the e-mail was when it was stated that a computer or a streaming device would be required in order to view the network. This occurred on 6/15/2014. On 6/15/2014 we called customer service to request a refund and to cancel the subscription. I was told that we are unable to cancel the subscription, that we could "gift it" to someone else, and that she would be billed regardless even though she does not have a device to watch it on. The issue was escalated to higher management and issued a case number. I called back on 6/21/2014 and was advised that the request for the cancellation was denied and that she would be billed. I requested for the case to be reviewed by management again citing the following reasons: 1. No where in the advertisement does it state that a device is required for viewing. 2. The advertisement is misleading, stating that is is a channel is false it is more like a Netflix, 3. There is not a trial period. It does not seem legal that a person is forced into a subscription for a service that they are not happy with. 4. The service was never used. He issued me another case number and we are awaiting the outcome.Desired Settlement: We would like a refund of the initial $9.99 to be refunded and for the subscription to be cancelled.

Business

Response:

We will refund the customer and cancel the customer's subscription. Please note refund may take up to seven days to show on customer's account.

We apologize for any inconvenience.

Sincerely, WWE Network Customer Service

Review: Hi im a long time WWF fan now known as WWE and ordered there WWE Network in March 1 2014 and been a member ever since watched WrestleMainia30 on my [redacted] when I had and it played just fine had some miner loading issues but I figured it was do to all the other viewers so I dealt with it plus it wasnt very bad at all. So I paid again as per my 6 month commitment agreement but came to find out [redacted] made a mistake a canceled wwe which wwe fixed and restarted granted I had to wait 2 to 4 days to have access the the Network but WWE did fix the proplem that time. Though this time around I have [redacted] gaming consle and watch shows like NXT,MainEvent,Legends House on a weekly bases leading up to the June 1 2014 PayBack [redacted] and keep in mind none of theses shows lag or stop in between match to load or buffer the video but on that day June 1 2014 the video was buffering at such rate of almost every 2 to 6 minutes all the through the [redacted] I had friends over who left half way I didnt even unerstand half the [redacted] so I didnt pay for junes month cause I was so disappointed and frusterated. I called WWE Network later that week telling them of my displeasure and they tried blaming it on the fact that they just lauched on the [redacted] and they sent out email to all the custurmers stating that there may be issues with video but I never recieved any then I put my future wife on the phone and she asked for a month free which really isnt a month its really only about 23days if that now WWE has my CC on file and can charge it on the 3rd as the is the time its to be charged. They also told my wife that they would have to investgate to me whats to investagat. Your company states that the network is all HD live [redacted] and some other HD live programing I as a WWE and wrestling fan for over 30 years expect what you to be true and expect you back up everything you say.they also told us they would get back to us via email with 48 to 72hrs and still no email.Desired Settlement: Its really simple I just want access to the network free for the rest of this month and continue my membership as per the 6 month comentment and to fix there servers cause with [redacted] there should be no lagging issues cause I also have [redacted] through a friend and it dont lag or have buffing time and if does its only once or twice in a 2hr movie to me there no excuse not to give me the rest of the month free thank you and have a nice day

Business

Response:

The customer has been contacted and offered a credit. The customer was happy with this offer and credit was processed on June 18th. This complaint is now settled.

Sincerely,

WWE Network Customer Service

Review: World Wrestling Entertainment recently launched a new online service called "The WWE Network" with the offer of a free one week trial, where you can cancel before the week is up and you won't be charged or signed up for the service. I did so on Sunday 3/16, submitting my payal information during the signing up process. I called on Saturday 3/22, under the one week limit and asked to cancel the service. I was informed because I signed up via an [redacted] that there was an error and I can't cancel because I have already been charged and can't opt out for six month. No where on the site does it warn that you should only sign up via Desktop or Laptop PC or [redacted] The woman informed me that I couldn't cancel. I asked to speak with a supervisor, the customer service representative informed me that she would escalate my claim and I would be issued a refund and cancellation from customer service days later. I received an e-mail last evening that said "Your request for a refund in connection with your WWE subscription has been denied in accordance with the terms of your purchase.". I cancelled the one-week trial within six days of signing up, I was not informed that using an [redacted] to sign up would cause an error in their system (that's their problem/fault, not mine) and I took the necessary steps in order to cancel. I can't help but feel like they are running a scam. When I called the first time to cancel, I was put on hold then disconnected after 7 minutes and needed to call again.Desired Settlement: I would like a full re-fund and cancellation, as well as for them to improve their customer service and make cancellation easier.

Business

Response:

WWE is reaching out to customer directly to understand/resolve the complaint. Thank you.

Consumer

Response:

Review: 9982945

I am rejecting this response because: They claimed due to error I was charged before the free trial was up. Their solution is to add 1 free week AT THE END of my subscription. No. I want to cancel, like I tried to do 6 days after signing up, which is within the conditions of the free one week trial. I don't want to be charged at all, I want a full re-fund and a complete cancellation.

Sincerely,

Erik Thornton

Review: On Nov 13, 2013 I placed an order on the "Official WWEShop website. I received the order on Nov 18, 2013. There was an odour to the clothes and bag that I ordered and I contacted the company right away. I was told that I had to ship it back to them and that they would refund the shipping cost to me. Even tho the items were packaged and mail from Burlington Ontario I had to return them to the U.S at over twice the cost they refunded to me. Later on Nov 18, 2013 I received another email saying that they had reshipped the items I was sending back to them. I emailed them and told them that I canceled the order and didn't want them. I mailed the original items back the next day on Nov 19, 2013. I called them to once again state that I did not want the items that they had reshipped to me. They informed me that they had to check their recordings to make sure I hadn't told them to reorder them. After going back and forth numerous times I was told that I would not get a refund until the second order was return to them. I was told over and over that a [redacted]abel would be mailed to me within 24/48 hours. The label never came and I called them yet again. I was told this time that it had been sent and to check my junk folder in my email that it might be there. I explained to her that I don't have a junk folder for my email. I arranged with her to send it to my husbands email address as his does have a junk mail folder. We waited and waited and again nothing. I called again today Nov 29, 2013 to see why it wasn't sent this time and I was told that the company can not send [redacted]abels out of country. I explained to the person that that last customer service people had told me that it had already been send once but I guess this was a lie. I ask again to speak to some kind of supervisor and was told that no one was there. I have never been able to speak to a supervisor. Shipping this next package back will mean that I will be out over $50 on a approx $130.00 order.Desired Settlement: I want only what is owed to me plus the cost of shipping it back

Business

Response:

WWEShop will refund the customer the money for their purchase. Customer may keep the merchandise from the 2nd shipment free of charge. We apologize for the inconvenience. Refund will be issued in the next two business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Mary Anne Wetton

Review: Cannot use gift card. Balance says it has $100 then when I try to make a purchase, it rejects the transaction regardless of whether or not I use another form of payment or if I don't need one because the transaction is less than the gift card value. I've called multiple times, starting last year and they keep "forwarding my information to upper management" but I can never use the gift card. I don't want another gift card since I won't be able to use that one either. I WANT A REFUND, which I understand is against their policy, but their gift cards don't work so I have no other choice.Desired Settlement: check in the amount of $100 because I cannot use this gift card.

Business

Response:

We apologize that you had a difficulty using your gift card. I will reach out to get the gift card number to determine why it is not working. I apologize that customer service was not able to solve the issue with the gift card more quickly.Thank you,WWE Shop Customer Service

Review: I had a previous issue with an order I had placed. WWE agreed to credit back my full paid amount and promised to honor a purchase for 30% off and free shipping. I e-mailed WWE two days later thanking them for the response and told them I would like to take them up on that offer. The last response I received from them was on January 25th. Since that time, they have not issued the full refund, only a partial refund and they have not made good on a coupon code. This is now two separate issues within two months. I tried reaching out and have been ignored while they have not returned my full purchase.Desired Settlement: I want what was offered. I want my full refund. Yes, they had only shorted me about $5-$6 but I shouldn't suffer from poor customer service. I just want this treated in a timely manner. I've spent hundreds of dollars with this company as a customer and I've experience an on-going problem from an order with a product that was defective in the first place.

Business

Response:

Customer was sent a $200 credit on February 24th to use towards the purchase of a title belt. We apologize for the delay in getting the customer coupon code. This issue should be resolved.Sincerely,WWEShop Customer Service

Review: wwe's wwe network is garbage. The live stream never works,the on demand barely works and the customer service is beyond horrible. Their horrible customer service online tries to blame my internet connection despite the fact that EVERYTHING ELSE that uses streaming video runs FLAWLESS on my connection. They wont refund me my money, despite not living up to their end of the 6 month contract. wwe network is a scam. please, shut down these slimeballs.Desired Settlement: my desired settlement is to have wwe coporate thrown in prison........... but ill settle for a refund seeing how that is probably a lot easier to achieve. (or is it?)

Business

Response:

Customer was contacted yesterday by our customer service/technical support team. Customer was taken through set up, and explained that service cannot be accessed from multiple locations at one time. After customer made change to updated IE11, streaming was working without issue. Customer was happy with resolution and no longer wishes to cancel the service. This complaint has been resolved.

Thank you.

Review: I ordered Wrestlemania XXIX as a surprise for my 13 year old son. He was unable to view the event live as a result of technical difficulties on WWE's part. I contacted WWE through their support page (email) three times the day of the event, April 7, 2012. About 2 1/2 hours after the event ended, I logged in again and was able to view the event. Given that we already knew the results and it was a school night, I let my son watch the Rock and Cena portion of the event because he had been waiting for it for months but that was it. I received a response from WWE the next day, April 8, 2012, telling me they experienced intermittent system issues during portions of the live WrestleMania XXIX PPV that affected some customers and were allowing an additional 48 hours to watch the show. I sent another email requesting a refund because I don't feel I should pay full price to watch a LIVE event the day after it happened. I received an email from WWE on April 12 stating that since I had watched the show everything should be fine. I sent another email on April 12, 2012 explaining that I did not feel it was okay to charge me full price to watch a LIVE event after it was over and the results were known and to please refund my full purchase price.

Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I am requesting a full refund of the purchase price of $59.99 because my son was not able to watch the event live and knew the results before he watched the Rock and Cena match. If I must pay for the portion of the Rock and Cena match, then a prorated amount should be sufficient and I would be fine with that but still believe WWE should take the full loss based on their technical difficulties causing my son to miss out on a live show he had been begging me to buy for months.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Customer will be contacted directly by company that hosts WWE PPV's. Customer will receive a full refund, and WWE apologizes for the difficulties encountered during the PPV.

Review: I purchased a subscription to WWENetwork for my 75 yr old mother on 4/02/2014. I was assured that she would be able to stream on her tv via her Ipad to watch. After having her cable and internet service providers at the house 2 days in a row it was determined that her device would not support the service. I called back on 4/2/14 and requested cancellation and a refund. I was told at that time it would be cancelled(and received a confirmation email)and it would be refunded. Now they insist that she must have a game system or other computer to make this work. She is 75 and does not game or have need of another computer. Thus she is quite unhappy with subscription and service. Now I have received an email telling me that subscriptions are not refundable no matter what. Is there any action that can be taken or can a refund be forced? It was requested inside of the 3 day limit usually placed on business transactions.Desired Settlement: I would like the $119.48 refunded.

Business

Response:

WWE will reach out directly to fan to resolve this issue. We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.

Sincerely,

Caron Griffith

Review: Signed up for new WWE Network on Feb 24th. Website was real slow, 1st time I put in billing info the website crashed on me. Had to start over. Finally got it done. 1 week free trial. Then I get billed, WWE billed me 10.49 two times. So I called WWE Network. We figured out my email had 2 accounts set up. Told me I'd get reimbursed 10.49 and figured all was good. Cause I want WWE Network, just want to be charged once for one account. Week later all is good but still haven't been reimbursed. Still happy though and trust them. Then we can't get on the network any longer. I check my WWE account, it tells me I need to buy the network. We call WWE Network. These are all of the reference numbers, the 2 different account numbers. Now they just give us run around, I have no account, they hang up on us, and I've still been charged 10.49 and I've only been reimbursed for the one 10.49 charge not the 2nd. We never wanted to cancel our WWE Network Account, we only wanted to be charged once.Order Date: 2/24/14 Order Number: [redacted] Now website crashed on me, didn't know this went through. This one should have been canceled on 3/5/14. Only info it had was my email and credit card.Order Date: 2/24/14 Order Number: 11213662 This went through, and I was happy. Till a week later and I get charged for 2 accounts.Ref Number: 14[redacted]6 (3/5/2014) Call cause I was charged 2 times. Said it would be refunded the order number: [redacted] and I'd have one account only.Ref Number: [redacted] (3/15/2014) Have no access to WWE Network. Get run around. Hung up on. Finally told to not to start a new order for an account. They would take care of it.Ref Number: [redacted] (3/17/2014) More hang ups. Just given run around.Should not be hard. They created 2 orders, charged me twice. I only have one account, the [redacted]. Now I have no WWE Network been refunded 10.49 but they still took 10.49 from me.Refund $10.49 3/15/2014 and it went through my bank on 3/17/2014Desired Settlement: I just want our WWE Network setup and working. Instead they fixed nothing, canceled the account and only reimbursed us for the one charge. If they reimburse us for 2nd charge I could at least sign up again and it would be starting fresh. Not going to sign up again though because they still owe us 10.49.Totally frustrated right now.

Business

Response:

WWE will contact fan directly to resolve their billing issue. We apologize for any inconvenience caused. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Bryan Stedman

Review: When I started my service with the WWE Network I set it up on the 3rd of each month to ensure my Disability check was in my account to cover the cost of their service, and for some strange reason on November and December the 1st the cost of the service was taken out of my account costing me a $35 overdraft fee each of these months. When I contacted WWE Network, they gave me the run around, played dumb by acting like they couldn't find my account, long holds, and its been over a week time you get this. I feel they owe me the $70 in overdraft fees( November and December) and an apology letter for their mistake. The Bank said its WWE who owes me the $70 overdraft fees back since they sent the payment to them. Plus They promise me a callback the same day and it never happens, and when you ask for a supervisor they try to distract me and that's not good customer service. I am a disabled person and they should be made to change my billing cycle back to the 3rd and stay there, and give me my $70 back due to their mistake.Desired Settlement: Refund me the $70 overdraft fees( November and December) and make sure I am bill on the 3rd as I was before this happened.

Business

Response:

Review: wwe states that you can watch [redacted] and [redacted] shows on the wwe network for 9.99 per month plus other programs. I went online and made the purchase, only to find that " [redacted] & [redacted] " are not live on this site. also not even shown for up to thirty days after original air date. I feel that I have been conned into buying their product through false statements made by their promo adds. I contacted them and was basicly "blown off" by a rep. in the [redacted], she stated that her supervisor couldn't be found and that I would have to wait 30 days to see [redacted]. ( a so called billion dollar company that can't find one supervisor ? ) they "flat~out" lied in there advertising...... please help to make them tell the truth to people.Desired Settlement: change their ads to reflect the truth.

Business

Response:

We do not advertise in any of our material that Monday Night [redacted] or Thursday Night [redacted] will be shown on the WWE Network. These two shows are shown on TV. We apologize if the fan misunderstood, but again we do not say this in any of our advertisements.Sincerely,WWE Network Customer Service

Review: I am a paid subscriber of the WWE Network. I only was able to watch shows for a couple of days. The shows do not play after signing in. The WWE continues to take my money every month for this service, but I can not watch the shows. It only buffers and never displays the shows. I try to call the technical support #, but it hangs up on me every time. I even tried to communicate via email and live chat, but they tell me I have to call the # to get assistance. I even called the # while in was on the live chat and told them it just happened again, and they said I should try calling later. I have been trying to contact the technical support # for a week now, and have yet to get anyone to answer and offer me any technical assistance. I try to call in the morning, afternoon, or night, and still no answer.Desired Settlement: I would like to receive the service that I am paying for. If this service can not be provided to me, I would like a refund.

Business

Response:

WWE Network Customer Service has already reached out directly to customer to resolve the issue. We apologize for any inconvenience caused.

Sincerely,http://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint....⇄ />
WWE Network Customer Service

Consumer

Response:

Review: 9979521

I am rejecting this response because:

Review: World Wrestling Entertainment Inc., continues to offer pay-per-view events for the outrageous pride of $54.95 while promising that said event will be "amazing" and "the biggest night in WWE history." At best these statements are puffery and are designed to trick people into purchasing their event as the company continues to mislead customers and ultimately steals directly from the customer. They lie to customers about what they are offering and, oftentimes, use misleading statements and footage to trick the customer into buying something that the WWE has no intentions of delivering. They have made and are making a mockery out of professional wrestling because at the end of the day World Wrestling Entertainment, [redacted] and [redacted] don't care about the consumer, nor do they care about delivering a quality product. All they care about is stealing money from hardworking people who they can trick with their lies into buying their product.Desired Settlement: I want a full and total refund of $54.95 USD which is the price I paid to purchase The WWE Battleground pay-per-view event which aired on Sunday, October 6, 2013. The live feed was interrupted during the event which was an extreme inconvenience and the WWE promised fans they would crown a new champion which they failed to do.

Business

Response:

Thank you for sharing your opinion regarding the Battleground Pay per View. Unfortunately, we are unable to issue refunds for fans unhappy with pay per views. WWE values you as a fan and regrets that you did not enjoy the Battleground pay per view.

Review: I paid $60 for a live stream of the WrestleMania 29 Pay-per-view and the stream shut down as soon as the broadcast started. I sent an e-mail about the issue as it was happening and the company did not respond. I e-mailed again the next day and I received a response that the system was now running and I should watch it at my convenience. I responded that I paid to watch the show live and it was unacceptable that the product was delievered hours later with no explanation or updates as to what was going on. The company has not responded to my response.

Desired Settlement: DesiredSettlementID: Refund

I would like to get a partial refund because they did eventually deliver the product, but the major drawing point of the purchase was the ability to watch the product live and read and discuss the event on the internet, Twitter, etc. Since I was not able to watch the product live I believe that my enjoyment of the broadcast was severly hampered. The WWE itself heavily promotes using social media while watching the show. I feel WWE did not deliver the product as advertised.

Business

Response:

Business Response /* (1000, 8, 2013/04/25) */

Mr. [redacted] will be contacted by the company that hosts the WWE PPV's and he will receive a full refund. WWE apologizes for the inconvenience.

Review: To whom it may concern. I ordered WrestleMania 29 April 7th 2013 using WWE.COM. Three minutes into the live stream, the website froze and the live stream went black. I quickly attempted logical troubleshooting like refreshing the page, re-logging, checking other sites to see if they were working, and even called my ISP (Internet Service Provider) to confirm nothing was wrong with my internet. To no avail, I reached a WWE page stating their apologies for "server error". I rushed and sent multiple e-mails to WWE tech and support but, still have not received a reply to this day. The feed was not available the rest of the night. The day after, an amount was withdrawn from my bank account for the PPV, (the PPV which I did not receive in any way.) I have call the phone number listed on the "contact us" part of their website each day after (during business hours.) Only to reach a machine recording and a message stating that the voice inbox is full. I cannot even leave a voice message. I cannot get in contact with them and am not receiving any response. My computer and internet are well above the requirements for the live stream. As I am 99% convinced that I am not in "error" on my end of the bargain. Also, in the past I have run into a similar scenario with a PPV order and satellite provider. During a very stormy night, the PPV did not show and was given a refund. This debacle was also saddening to the dozen guests I hosted. Ultimately, the WWE.COM "server error" ruined what was suppose to be an exciting evening. As a lifetime fan and dedicated follower, I feel cheated and wronged.

Product_Or_Service: Pay Per View WrestleMania 29

Desired Settlement: DesiredSettlementID: Refund

Refund the amount that was withdrawn. Possibly a credited future WWE PPV event.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

The customer will be contacted directly by the Customer Service Department of the PPV company that hosts WWE Pay per views. We apologize for the inconvenience.