Worldwide Express

UGH
UPS damaged my package. A claim was filed with my shipping agent WWex. The claim was approved, in the amount of $5739.60.
"As a follow-up, your claim was approved in the amount of $5,739.60 and we just received the check from UPS, so your payment has been submitted for processing. Below is the remittance address we have on file for claim payments. Please allow some time for payment processing and delivery."
I got this email from WWex on November 3rd 2022. I am yet to get any money from WWex. Almost 2 bloody months. Beware these folks are in cahoots. Bah humbug.
1Z7R214R0329594720
This is disgraceful. Shame on UPS dealing with crooks like WWex. And double shame on WWex.

In regards to your recent facsimile of a complaint that was filed against us from another company, [redacted], please see our official response below.  Our Account Manager, [redacted], has reached out to Ms. [redacted] to address the situation.  Ms. [redacted] has agreed to pay their company's...

past due balance and per her request, we have billed their sister company for their part of the balance.  Worldwide Express has agreed to issue a courtesy credit for the outstanding late fees and the pickup charges.  Ms. [redacted] was satisfied with this agreement.  We appreciate you reaching out to us regarding this matter and giving us the ability to respond.  Should there be any more questions or concerns, please feel free to reach out to me directly Monday through Friday from 8:30am to 5:00pm at [redacted] or by email at [redacted]@wwex.com.  Sincerely, [redacted]UPS Operations ManagerWorldwide Express

I spoke with [redacted] today and explained the process for canceling [redacted].  They take 3-4 weeks to go into effect.  Unfortunately, his request was not submit timely from the sounds of it, and the time frame was not communicated well enough.  Worldwide Express...

credited this $10.30 charge multiple times prior to this complaint so [redacted] would not be financially impacted for the delay in cancellation. I attached the written communication that demonstrates credits dating back to February 4th, 2015.  The service is now cancelled, and based on today's conversation I am confident that [redacted] can contact me with any future concerns.  In addition, our CRM system did not have [redacted]'s correct email list, which may have influenced the communication breakdown between [redacted] and his rep [redacted].Thanks,[redacted]District Sales Manager

I spoke with [redacted] and called him back multiple times asking him to respond to my email showing he received verification that all credits had been applied to his account.  He kept stating that he had no proof and my words meant nothing.  He has yet to my email, but then submits another complaint with Revdex.com.  I attached a screenshot of his account so you could see the credit were completed.  I guess to set the record straight, when I spoke with [redacted] I was not the lease bit rude.  If fact, I took ownership of the situation and explained that there was some areas where we dropped the ball because of some personnel transitions.  I told him that this was a very manageable concern and since the amount was so little I would have taken care of him if I was made aware of the situation.  He was the one that mentioned that the amount of 10.30 was petty, but that he was just trying to make a statement and was the principle of the situation. The irony of the situation is that I am extremely patient and really take the "customer is always right" theory is almost all customer interactions.  His description of my tone and approach to situation are just untrue. Worldwide has done everything at this point to rectify the situation.  Please let me know what I can do as this an inaccurate depiction of events.  I understand that he is trying to make things difficult as he feels he has been wrong, but I am not sure what more I can do as we are longer doing business with [redacted] and their account balance is at $0. Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I spoke with a gentleman from worldwide and he was beyond rude.  He called my complaint petty and said they should have never set up with me in the first place due to volume.  They only received a small amount of my freight due to the fact of service failures.  However they did offer to settle the 10.30 charge but this service was canceled several months ago.  I hope the next customer is very careful about working with them.  Thank you for all your help.

Regards,