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Review: Product for water filtration was offered and purchased for $23,995.00 a deposit of 1/2 of the purchase price was made. Appratus would not fit into the building an alterantive appratus was given but is inappropriate for the intended use. Have requested return of the deposit and return of apparatus, company refuses both.Desired Settlement: I request a refund of the deposit paid.

Business

Response:

Gentlepeople:

I have today, Thursday October **, 2013, received your notification of dispute dated September

[redacted]. I have been having our mail forwarded to my home in [redacted] because of serious health problems and the delay in the mail precluded my ability to respond in the 14 day time frame you requested.

I met with [redacted], the Resident Manager of the property a few weeks ago.

I have also spoken to [redacted] of [redacted] and we have scheduled a meeting with her on October [redacted].at the property.

I do not understand the reason for the dispute as we followed the specifications of the buildings consulting engineer. We have paid for and long ago delivered the filter that was

covered in the clients purchase order.

I have been told that a plumber said we needed 3 filters, instead of the one that was specified.

Obviously, this would make the project more expensive but before we do that I would like to see

both the engineers specifications and the technical guidelines that the plumber used to obtain his

evaluation that this is necessary.

Filters are sized by flow rate, pressure loss and a specification as to size of particles that are desired to be removed. There is no government standard for facility drinking water filtration.

The finer the filtration the larger the filters that are required but at some point filters could

take up all the valuable storage space in the basement.

Hopefully my meeting with [redacted] will lead to a happy resolution for all.

Sincerely yours,

Technical Manager

WORLDWIDE WATER TECHNOLOGIES, INC.

Member: [redacted]

Consumer

Response:

At this time, I have been contacted directly by Worldwide Water Technolgies Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

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Description: WATER FILTRATION & PURIFICATION EQUIPMENT

Address: P.O. Box 1157, Mount Vernon, New York, United States, 10551

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