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WT Lee & Associates

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Reviews WT Lee & Associates

WT Lee & Associates Reviews (16)

To Whom it May Concern: Mr [redacted] was offered a trial plan by Bank of America in March We confirmed with their lender that they are making the trial payments and we have fulfilled our agreementI have no record of Mr [redacted] requesting a refund or complaints with our firm but we have earned any fees the client has paid per the contract and they are currently in a trial modification

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
BAC did do a modification in march , this I agree with but what I dont agree with is the fact that in the contract ,said company had told me that the payments and interest rates would be lower niether of which has happened.Now that I am trying to contact them regarding this quandrum ,no will return my calls or answer thier phones to try to rrmedy this problemTherefore said company did not fullfill their part of the contract

To Whom it May Concern:
Mr*** requested a refund on 7/19/We sent him an audit request form as we need a client's signature and reason for the request in writing for accounting
and legal purposesHe finally returned the written request months later on
2/11/After an audit was done on his file it was determined that he was not eligible for
a refundHe is correct is saying we were constantly asking for documents although they were never receivedAll lenders require things such as bank statements and paystubs
that are less than days old while reviewing someone for any workout option with their mortgageWhen requesting documents, sometimes we would get some but never all that
were required to submit a packet on his behalf.
Mr*** became upset and told us he wanted his file closed because he felt we were doing nothing for himWe explained that without his cooperation there was only so much we could
doSubitting an impartial packet to his lender would result in a denial of his request for modificationWe replied to him on 7/9/and asked yet again for the documentation needed as he now said
he was unemployed and his income had changedWe sent him the following email
Hi ***,
I received your request for closure and an audit of your account I wanted to confirm you are not wanting our assistance in keeping your home Again an audit is not a guarantee refund and if you do request that we will no longer be assisting you with your modification I'm not sure who advised you we have not spoken with Bank of America for months, because I spoke with a representative yesterday and we speak with Bank of America weekly I apologize about your frustration, but again we cannot calculate your income with out all of the proof of what you are currently receiving My team and myself are willing to help you, but we will need the following documents Please advise how you would like to proceed and I thank you for your timeunemployment claim with actual amount being received;
letter explaining the address of Diven Street on your w2sPlease sign;
May through June bank statementsPlease include all pages;
letter explaining all cash deposits over $Please sign
Mr*** was again upset that his request for a refund had to be in writingHe sent us this email 8/31/threatening our company with is military contacts
*** ** ** *** ***
*** ** ***
to me
You know why!!! Your company did nothing, and probably not worth the email I am writing here, you will refund my money, keep your little $monthly fee but the other $4k will be returned to me. I should not have to write a letter when I am emailing you, that is just another obstacle your company uses to defraud people and delay the process cause your company is a scam and I hope after everything I do you all end up in jail!! Now refund my money and stop delaying it, this is bt and I will not put up with it anymore!!!
And just so your lawyers know, when I was in the Navy I worked for Navy legal and NCIS, I have seen what they have done to companies that cross military members, and its not pretty. So get my refund and I mean all of it every penny and there will be no further action, if not I will use all my contacts to drag your company thru the mud!!
Below is part of our contract specifically stating that a client will not be entitled to any refund if "Borrower's Obligations" are not metOne of those obligations is to get any requested documents to us within days
1. Borrowers
Obligations:
Borrower will do the following:
a. Immediately notify the Firm if
Borrower receives telephone calls, correspondence, e-mail, or any other
correspondence
b. Borrower shall provide the Firm
with accurate and current financial information and financial history as
requested by the Firm and shall cooperate with ongoing requestsBorrower
agrees to submit the completed the Firm Financial Package within ten (10) days
from the date of this Agreement (or such time frame agreed upon in writing
between Borrower and the Firm)
--

To Whom it May Concern:
 
We do not make guarantees on the outcome of any case and we cannot quote an interest rate or payment. Our agreement was to assist the client in trying to obtain a modification
and that is what we did. The following was taken directly from his contract...
 
1.      No
Guarantee of Success: Borrower
understands that the Firm does not guarantee that a foreclosure sale will be
stopped.  Additionally, borrower
understands that although the Firm may offer an opinion about possible results
regarding the subject matter of this Agreement, the Firm cannot guarantee any
particular result or outcome because it may be dependent on the actions and decisions
of third parties such as lenders or the U.S. Government that are outside of the
control of the Firm. Borrowers acknowledge that the Firm has made no promises
about the outcome and that any opinion offered by the Firm will not constitute
a guarantee.

To Whom it May Concern:
 
Mr. [redacted] was offered a trial plan by Bank of America in March 2014. We confirmed with their lender that they are making the trial payments 
and we have fulfilled our agreement. I have no record of Mr. [redacted] requesting a refund or...

complaints with our firm but we have earned any fees
the client has paid per the contract and they are currently in a trial modification.

Review: I was led by WT Lee and associates that they could protect my home from foreclosure, they withdrew over $2000 from my bank account only for me to discover from my lender that they were not authorized to make any changes or modifications to my loan.I was told by several attorneys and the Utah Bar Association that WT Lee were not licensed to do home loan modifications.WT Lee has refused to refund my money. Associates from the "firm" have lied on numerous occasions, stating to me that my home was safe from foreclosure. I have since lost my home.Desired Settlement: I want the full amount that was electronically withdrew from my account refunded.

Business

Response:

To Whom it May Concern:

Review: After paying said company a considerable amount of money for a service that they claimed they could provide. The said company has neglected to return any of my phone calls to discuss the issue of the job not being completed.Desired Settlement: I would like a full refund of all monies paid to them,plus a fair amount due to the anguish of not being to get a hold of them (to no avail) just to get them to finish the job.

Business

Response:

To Whom it May Concern:

Review: We contacted WT LEE thru a mailer we got. And I wish I never called them They paint this great picture of how they can lower your house payments by enforcing your rights however they fail to tell you until after you have retained them that there are pages of documents you need to have many of which I do not have and in the meantime you have to pay them basically a mortgage payment a month for them to do nothing while you do all the leg work and gather documents to build their case. So then we cancel after only one week of having them retained which resulted in 1 email from them and me paying 993 dollars and then they want to keep 294 dollars for the one email they sent and they also will be taking 4 to 6 weeks to return the 699 dollars that they agreed to return to us. For a service that is made to help people who are down on their luck they sure do like to charge lots of money to have you do most of the work, And then hold on to a refund so that people who are already struggling can struggle 4 to 6 weeks longer. I REGRET calling them should have read the Revdex.com reports before calling. WT LEE. did NOT work for ME.Desired Settlement: I would like 899 dollars of the 993 dollars that I payed them refunded because I was not with them for more than a week and they only sent me one e mail. The rest of the time They think I had them retained was because they kept trying to talk me in to staying with them which I do not want to. And I would like My refund returned at a faster rate than 4-6 weeks It didn't take 4 to 6 weeks for them to take the money from my account so they could return it quicker than this.

Business

Response:

To Whom it May Concern:As you can see from the attachment on the previous response, the client closed their case becausethey could not afford our services. They did, however, sign a contract and agree to pay the fees to use our law firm for help. We are only keeping $200 for attorney time and the $94 maintenance fee for the time spent for upkeep on the file.This file was open for over 2 weeks and there are over 20 notes in the file.We do understand that our client has had a hardship as most of our clients have but we do need to keep fees forwork performed and $200 is not an unreasonable amount to keep for an attorneys time to review a case or have it open for 2 weeks. Our decision remains the same as it was yesterday when we explained this to Mrs. [redacted]. A refund check will be sentto the address on file in approximately 30 days as we made her aware of yesterday and is on the audit request form she attached in her original complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: This firm took 945.00 from us for services to get a mtg. reduction. After reading their contract, there wer no guarentees, or promises to get our money bacck. After reading the Revdex.com complaints. Lee and associates received an F+ rating. I called and canceleed the contract within the time period allowed. We were told we could get a refund. They will not return calls, or refund the money.Desired Settlement: money back due their false business promises.

Business

Response:

To Whom it May Concern:We have left several messages for Mr. [redacted] regarding his file. He is entitled to a partial refund. We did an auditon his file as requested on 4/10/13. A check will be sent to his address on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They were notified in a timely manner of canceliation. No return calls were made, because we canceled. Lee ket requesting more info. Why ? wE WILL SETTLE FOR NOTHING LESS THAN A FULL REFUND.

Regards,

Business

Response:

Mr [redacted]'s file was open with our law firm for 3 weeks. We are only keeping $200 for attorney time.The rest will be refunded and sent to the address sent on file. We feel this is more than fair considering the time spent working on his case.

Review: We were in the process of losing our home. We contacted WT Lee & Associates to help us with a modification. We had been in a modification with our original loan company and the loan was sold to another mortgage company. After we contacted WT Lee we received the permanent modification paperwork from our mortgage company. I, [redacted] had called WT Lee and spoke with Stephanie on August 13 and informed her WE DID NOT HAVE THE FUNDs IN THE BANK ACCOUNT IN ORDER TO PROCEED WITH THE PROCESS. WT Lee with drawed the funds anyway from the account of $1199.00 on August 15 or about that time. After they did this the account was being hit with Non-sufficient funds of $35.00 three times and $5.00 for continued non-sufficient funds are three days. WT Lee tried to hit the account again for $94.00 and we stopped that. We have tried to get them to refund the amount along with the Non-sufficient fees since we informed them we did not have the money to proceed and we really did not need them. they are trying to say they are the ones who got our modification and they are lying. I contacted our mortage company and WT Lee had nothing what so ever to do with the modification. All we want is out money back. They are being a dishonest company charging us for not doing anything to earn the money. I will filing a complaint with the attorney generals office in California also. I have spoken with [redacted] and [redacted] all about this situation.Desired Settlement: We want the $1199.00 back along with three non-sufficient funds charge $35.00 each and the $5.00.

Business

Response:

To Whom it May Concern:

Review: I contacted WT Lee & Associates in July of 2013 in regards to needing assistance with refinancing my mortage due to foreclosure. They had access and authorization to deduct monthly payments and maintenence fees that should of stopped in January since then there have been four unauthorized deductions of $89 (total $356).

I written a letter with their "audit review" form which they received on May 27, 2014 and according to them I should have a response in 30 days which I have not received.

On November 4, 2013 I received notification from my mortage holder that I was approved for a trial period and have since resumed making regular payments to mortage holder. After that date I completely stopped comminucating with WT Lee & Associates I believe I am due the fees I was charged after this date due to their negligence prior to this date. I believe they prey on the people in desperate need and feeling helpless. Due to my experience with WT Lee & Associates I have reason to believe that they have unethical and unlawful practices.

I would not be seeking any of this if they communicated with me, if they had not incurred unauthorized charges.

They claim to be there to help but in my case they have caused me more grief, stress and cost me money. Left me with the unability to pay necessary bills due to these unauthorized charges, I have incurred bank overdraft fees due to this also. They must stop any additional withdrawls out of my account immediately.Desired Settlement: December 2013 and January 2014 monthly payment of $621.69 each ($1,243.38 total)

December 2013, February, March, May and June maintenence fees of $89.00 each ($445.00 total)

I don't know why it wasn't charged every month.

Grand total of $1,688.38

Review: My name is [redacted] # [redacted]-**-[redacted].

I no longer live at [redacted]

My new address is [redacted].

This firm told me this was a sure thing I could stay in my home. Based on my income I sent in my income thay new in this I would not be able to keep my house. This law frim said in Aug 2012 I did not make enough of income. This was what I thought thay could help.Desired Settlement: I would like all my money back. I feel like I was misled thay knew my income right from the start.

Review: They sent me a post card in the mail telling me that they could assist me with a home modification. I had fallen on a hard time with payments, due to me being laid off, I called them and inquired about the services. I was told that they would assist me with a modification and get my mortgage lowered and that President Obama set aside certain funds to assist people with similar needs. I listened and decided allow them to represent me in my matter. First of all they flat out lied to me, I started getting all types of mail to my house about foreclosure, then I called them and asked them what was with me receiving this information. I was told to ignore the mail, it happens, they were used to hearing this and not to worry. after the next month came, I was worried, I called and asked questions and was told that someone would give me a call back, with the time difference involved I always received a voice mail. So I called them and asked to talk to someone, they told me that the person that had the most information on my file was in court and would have to call me back. I finally clicked that they were taking money from me and not doing anything about my loan. I tried calling WF but they would not talk to me. saying that this company was my legal representation. In order for me to be able to talk about my loan with WF, I had to explain everything to WF and write a letter requesting them to be removed off of my file. once that happened this company was still automatically withdrawing money out of my account, but with nothing to show for it. So I emailed them and asked them to close my account with them and that I did not need them anymore and that same day, they took another payment out of my account. I have emailed and asked for my money and they have not returned any of my emails.

I think it is a shame that a company would come in and take money from ppl that already is have financial difficulties and do not do anything they told ppl they would do. so basically, while they were taking my money they were just sitting on my paperwork and not doing anything about the loan. They were waiting for it to go into default. I finally talked with WF and the modification team told me that they information they had was not completely filled out and the info WF needed was not on the papers.

I am so disgusted with this company and for them to call themselves an attorney office is cruel. I googled their name and that's when I had to call WF mysself and explain what was happening to me. I just don't know how any of the employees can sleep at night knowing they are a scamming company.Desired Settlement: I would like for them to be placed on a list that people can know about this type of actions, this is a life or death situations that these ppl are playing with and it is not humane for them to do the things they are getting away with.

Business

Response:

To Whom it May Concern:

Ms. [redacted] hired our law firm to help her

with an unemployment forbearance. After requesting documents for several

months, we finally received all the required documents to submit a packet to

her lender. We were alerted on 8/1/2013 that there was a sale date of 9/3/2013.

We let Ms. [redacted] know she had a sale date. We finally received all the

required documents to submit her file and request a postponement of the sale on

8/22/2013. We immediately sent her information to her lender and her sale date

was postponed until 10/1/2013. When we called her to give her the good news

that her file was in review and the sale date had been postponed she told us we

had done nothing for her and asked her file to be closed. This was on 8/28/2013.

We received the following email on 9/3/2013 asking her file to be closed.

________________________________________________________________________________... />
Good Morning [redacted],

I have thought about

everything and what has happened, and have come to the decision that I am no

longer willing to work with your company.

Please stop all

proceeding as of today 9.3.13.

Your services are no longer wanted.

Thanks for all you have done to this point.

________________________________________________________________________________... />
There

was never any discussion regarding a refund before this complaint, but we have

done everything in our power to work with this client. Please see the refund

policy below.

a.

Limited

Availability of Refund:

The aforementioned fees are due only after the agreed upon work has been

completed or the associated costs or expenses have been incurred and are not

advance fees. Fees charged are not in

any way predicated upon success of the Firm’s future loss mitigation

efforts. The Firm believes in earning

fees through persistent efforts and work performed before billing Borrower for

that work. In many cases, success of the

Firm on behalf of borrower depends on the actions and decisions of third

parties and may be outside of the control of the Firm. Additionally, programs and financial

institutions may frequently change policies without notice.A refund

will not be available in cases where duplicative efforts and/or increased time

and resources are required. Examples

where a refund will not be available include, but are by no means limited to,

situations where: a) a foreclosure sale date has already been set at the time

of this Agreement, b) the Firm has been

successful in postponing or canceling a foreclosure sale date, c) Borrower

has breached this Agreement, d) Borrower has failed to communicate to the Firm

time sensitive information such as a foreclosure sale date, e) the mortgage is

more than 12 months delinquent f) Borrower has previously defaulted on a trial

payment plan or modified payments for the mortgage or g) Borrower voluntarily elects to end representation after the Firm has

already provided services and incurred expenses on behalf of Borrower

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After employing them and all the way up to August. Why wasn't I contacted for the paperwork they were requesting? That is almost 6 months of requesting that was so called done on their part. I did not hear from anyone about paperwork, until they received information about a pending sale date. They sat on my file from March until August. That is not acceptable. I made myself available to them from emails, to home number and work number. attached is the letter where [redacted] contacted me through email on Aug. 27, telling me about a foreclosure scheduled for Sept. 4, 2013, through an email after I had been paying them all this time.

and attached is also verification where someone called me at work and I asked him to email me.

No other human should have to deal with the ways that WT Lee and associates treat people.

Regards,

Business

Response:

To Whom it May concern:

Review: I tried for a HOME modification and I basically did all the work and they were paid. WT Lee & Associates gave me bad advice about the modification. They I was two (2) months behind when I started the modification and they told me to stop paying my mortgage and as a result of that advice I am 9 months behind with a past due amount of 29, 822.96. I have a higher monthly mortgage with a three (3) month trial period if I want to keep my home.Desired Settlement: To atleast get half of my money back. I paid approximately $4000.00

Business

Response:

To Whom it May Concern:

Review: We received correspondence from WT Lee Law by mail stating that we were eligible for their loan services. I contacted them about possible loan modification or deed in lieu. Everything sounded legitimate so we signed a contract to work with them. We used their 'services' for 14 months before finally closing our account. The extent of the services they provided to us were constantly asking for updated documentation (which I understand). I kept in frequent contact asking for updates on our account only to be told there was no update or that the lender would not speak with them. I still had to constantly call the lender and try to work out a settlement. Finally, after paying $7520.00 to WT Lee Law, I gave up on them and closed our account. In all the time wasted while thinking this 'law firm' was handling the account, the loan was sold to another lender and I had to start the process over again. I was highly dissatisfied with their services.Desired Settlement: I would like a refund for some of the payments we made due to lack of services being provided.

Review: I entered into a contract back in November/December 2012 while I was active military to have a loan modification completed where they first collected $999.00 then $850.00 and $94.00 a month for 5 months then after that they continued to collect $394 a month for total of $5949 for services til I finally after 7-8 months I stopped it and now they refuse to refund any money when no service was rendered the Loan modification was never completed, at the end of every month they kept asking for more documents that were supplied but the next month they wanted more it seemed like a Ferris wheel that just went round and round and all they were doing were collecting money from me. I have put in for an audit request which they responded I would receive no refund due to documents not received when I sent them everything they needed every month.Desired Settlement: I would like a refund since no service was rendered, as far as I am concerned they can keep the $94 a month for their so called lawyer fees, but I would like a refund of $5200 which could have been used towards my mortgage!

Business

Response:

To Whom it May Concern:

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WT Lee & Associates Rating

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Description: Attorneys & Lawyers, Foreclosure Services, Attorneys & Lawyers - Real Estate, Attorneys & Lawyers - Bankruptcy, Loan Modification

Address: 3895 Clairemont Dr #B-126, San Diego, California, United States, 92117

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