Wurth Louis and Company

Sublect: Complaint ID# ***
Ladies & Gentlemen:
I received your fax letter on Friday, April 11, and immediately took action to resolve the complainant's issue
Our company issued credit in full for the complainant's return of products
This situation was brought about at the
same time as we were converting our inside sales and customer service functionPersons the complainant was in
contact with were either new to the company or had taken on new assignments within our organization
Our Customer Service Manager in Salt Lake City canceled the customer' s original returned goods record and created
a new one - *** - in the full amount owed to him
Please let me know if you need any additional follon this matter
Best regards,
*** ** ***

Review: I ordered hardware through their sales rep in October 2013 for a job to install prior to a Thanksgiving grand opening. It was nothing complex, some simple hinges, drawer guides and glue. I asked him to ship the order complete, but he said they wouldn't do that. In January 2014 I still did not have all of the order and parts of it were faulty. I told their salesman to pick up the faulty hardware and refund my money. I purchased the hardware still needed from another source and it was in my hand in 24 hours. In February 2014 I sent a letter to their PO Box requesting the refund, that was just ignored. Now they are sending me an invoice for $67.81 for something that I have no idea what it is for. I called the number on the invoices [redacted]) and the woman, named Deb, said she nor customer service could help me.Desired Settlement: I would like my money refunded and the invoices to stop.

Business

Response:

Sublect: Complaint ID# [redacted]

Ladies & Gentlemen:

I received your fax letter on Friday, April 11, 2014 and immediately took action to resolve the complainant's issue.

Our company issued credit in full for the complainant's return of products. This situation was brought about at the

same time as we were converting our inside sales and customer service function. Persons the complainant was in

contact with were either new to the company or had taken on new assignments within our organization.

Our Customer Service Manager in Salt Lake City canceled the customer' s original returned goods record and created

a new one - [redacted] - in the full amount owed to him.

Please let me know if you need any additional follow-up on this matter.

Best regards,

This company showed me what is piece of [redacted] and [redacted] in action, They are unable sell what you want and how many pieces you want. They lie to customer and charged me three times for same purchase. I paid only once and they refused sell me other stuff because they can't find if I paid it or no and two [redacted] from Grand Prairie dictate me to bring proof I paid for purchase. Top of [redacted]: they don't have bank statement where they can check it.