Wutke

Review: July 24, 2013 we contracted with Idaho Fence to add a 90' section of split 3 rail fencing matching a large section they installed for us in 2001, in which they did a great job and the fence has held up well. The new section was installed mid August. Due to the rustic nature of this style of fencing, we did not notice the extent of problems with the rails and posts until we began working on the landscaping under and around it. Many of the rails and posts are of a very poor grade...some poorly split, some as thin as the tenon in places, and some with extensive wood rot. We have called the company twice with our concerns, as the quality of this fence is much less than the previous fence they installed. Not only were we concerned about it, but felt management or owners would want to see the issues with the installation their employees or subs did. Although during the phone calls, were assured that someone would come and inspect the fencing and get back to us when they were in the area (Their offices are less than 4 miles from our home and not a travel distance inconvenience for them.) To date, 6 weeks later, no one has gone out to do that and no one has called us back to visit with us about our concerns.

Sincerely, [redacted]Desired Settlement: We want an owner or manager to come inspect the installation and give us an explanation, from them, for our options after they have physically seen it. Important also: We want to have a set appointment, so we can be present when they come out.

Business

Response:

Mr [redacted] spoke with [redacted] in our office, [redacted] said we would send someone out to look at the fence. Mr [redacted] told [redacted] it was not a big deal and thought his wife was over reacting. We left it at that and never heard back. I have asked the estimator on that job to contact the [redacted]s and schedule a time to go look at the fence. There are no specifications for split rail fence nor was any represented on the contract.