Wyndham Garden Hotel Philadelphia Airport

Review: For one of the three biggest industry conventions of the nation from 1/31/2014 to 2/2/2014 hosted at the [redacted] Convention Center, I booked a hotel room at the Wyndham Garden Inn Philadelphia Airport on [redacted], PA, and sent over three packages with our company products ahead of the time to get ready for the event. When I got to the hotel on Friday, 1/31/ 2014, to check in and pick up the packages, I was told I could only get one package because the other two could not be located. We tracked with [redacted], the shipping company, all three packages were delivered on 1/21/2014 at 12:01pm and signed by [redacted] at the Front Desk. With the packages being lost, I could hardly do anything at the convention. The three day event which I'd been attending every year for the past thirteen years became a disaster. To resolve the issue, we talked to the hotel back and forth for more than two weeks before being told one day by the hotel management that the case was forwarded to their insurance company. Then came the resolution: [redacted] Insurance will settle the claim for a total of $20, which is $10 per package. It's not a resolution anyone in our situation will expect and accept. That's all the reason the hotel could not have cared less about the guest belongings from the beginning because they knew they could get away with everything under any circumstances. Our rights as hotel guests are invaded and our emotions are hurt. We would highly appreciate if you can help someway, somehow. Thank you!

[redacted] & [redacted]Desired Settlement: Refund the full value of the packages lost by the hotel while under their possession.

Review: I made reservations for this hotel on May 23, 2013 for a room with two double beds. On June 1, 2013 I contacted the hotel to see the absolute latest one could check in to their room. I was told 3am. Come 230am when we went to check in, I was told that our reservation was a "prepaid" reservation and what that apparently means is, you have no choice in how many beds or what type of room you get. I had my confirmation on the room that was booked right there to show them and my confirmation clearly stated a room with two double beds. I was then told that there were no more rooms with two double beds. I was extremely upset by this and angry by how rudely I was treated that I asked if I could just cancel my reservation with out getting penalized (charged) and I was told absolutely. I had a feeling this was not true and checked my bank account June 3rd and June 4th and not only was I charged for the room I did not stay in on June 1, but I was charged a second time on June 4th! This is absolutely uncalled for and unprofessional. I have tried calling two times now and had to leave messages with people or by voicemail and I have yet to receive a phone call back!Desired Settlement: I want refunded all of my money as soon as possible. It is a total of $281.22!!!!!

Review: Our reservation was for two rooms for eight days from June 18, 2013 to june 26 2013. I arrived at 2:15 am. Only one room (328) was avilable but the linen on the beds was soiled-dirty.. My son and the desk clerk changed the beds. The desk clerk did not know how to change out linen on the bed. the bathroom was dirty and the room was dusty.The second room (608) was not given until 10:30 am on June 19, 2013. This was also dirty. The bathtub had a previous guest hair in it. There was several dozen dead insects in the corner of the bathroom and under the toilet. There was not a top blanket on the bed. The air conditioner had an exposed cord sticking out of the unit. My husband and I complained to management. Our rooms were changed to 408 and 410 was dusty but acceptable compared to the other rooms. A couple of days latter we were locked out of our rooms a total of four times because of hotel computer problems. Five days after our arrival there were two rooms with guest that were smoking. The smoke was so bad that it not only filled the hall way it also seaped into our rooms. This was brought to the managers attention. The manager did not address the issue or change our room. The smoke was a health issue because my husband has a lung condition named sarcoidosis which caused him distress. The desk clerk put the checkout date on our card keys as June 25, 2013 instead of our correct checkout date of June26, 2013. This incident caused us to be locked out of our room again. We were displeased with all of the events that we suffered during our stay. We contacted **. ** the hotel Manager and the Hotels customer care resolution dept which said that they would refund two days of our stay. My husband and I feel that the small refund of $146 that wyndham Garden hotel is planning to issue to us is not acceptable to resolve the many issues we had to endure.Desired Settlement: Refund of 50% of our total charges which equals $587.25.

Review: I made a reseration for Wyndham online thru a 3rd party. I was quite pleased knowing that I have had great experiences each time I stayed there at other locations. I had called to get a HANDICAP ASSESSIBLE room w/2 beds before checking in. The person I was traveling with is elderly, uses a rollator & has difficult walking distances. This was the downhill start. The female who answered the phone (she had an accent, but i'm not sure what country) answered. She was one of the most rude women I believe I've ever spoken with over the phone. I said she couldn't do anything for the room until check-in. Since she was so unhelpful, I asked to speak w/the manager. She transferred me to a voicemail for **. I didn't leave a message, but called back and said I'd like to speak with ** directly & not the voicemail. Her reply 'He's not in my pocket. I don't know where he is'. I gave up & changed my plans so I could get to the hotel earlier so I could get a room closed to handicap parking that was assessible. The fellow that helped me at the frontdesk was nothing like the female I'd spoken with before. He was pleasant. His badge said he was a trainee. After checking in smoothly, I put my things down & used the restroom. When I flushed the toilet, the cap came off of one of the screws that hold down the toilet and water spewed all over the floor like a fountain. I was calling the front desk and noticed that there was a charger plugged into the wall and the cord stretched past the nightstand between the beds. There were a couple of pennies, a nickel and some nail clippings, so it hadn't been cleaned. The TOPPER for this room was when the person who was with me was sitting at the desk in the room, he opened the drawer and there was a pair of underwear in the drawer. The front desk sent someone down to the room to check out the bathroom and he said we'd have to change rooms because it would be an all day job. I took pictures of the underwear in the drawer and of the items on the floor and headed to the front desk so I could let him know that in addition to the toilet, the room was inadequately cleaned. He was very nice, apologized & gave me a new key. I went to the room and gave it a quick look, trying the water pressure in the shower, the flushing on the toilet, the sink to be sure there was water, turned on the tv, and adjusted the AC. Because I had changed my plans to get there early so I could get a handicap room, I left and returned about 2:00a.m. I got dressed for bed and turned down the bedsheets and there was a large brown stain that was on the fitted sheet & flat sheet also, so it couldn't have been just a stain left after washing. I again called the front desk. The phone rang probably 10 times and another female (with no accent) answered the phone. Her tone seemed as though she was annoyed picking up the phone. I explained that I'd just gotten back, turned back the bed and there was a big stain on the bed. It also looked like the fitted sheet wasn't straight - as if the bed had just been spread up rather than changed from the last guest. She said that there was no one in housekeeping until morning. She said we'd have to change rooms and had to come to the front desk to get the key. I asked if there was anyway she could drop off the key or have someone drop it off and get a room close to where we were so we wouldn't have to get dressed to move if it was very close. She refused & said that there was no way. I asked again if there was anyone that could even bring the linens & I could change it. She reiterated again that no one in housekeeping was there and then she put me on 'hold'. I heard her say to someone that this lady wants her bed made up now. A little while later, a knock at the door with a gentleman who quickly changed the bed. I asked him if the lady at the front desk was having a bad day. He said he didn't think so and asked why. I said that she seemed really curt and extremly short. I asked when the manager would be in. He said it would be about 8am. Unfortunately I was running late & didn't get to him before I had to leave & didn't return until very late the following day. Our reservation was for 2 nights. After the 1st night between the required change of plans to ensure a handicap room, the underwear in the drawer, nail clippings and change in the floor, the toilet turning into a small fountain, I was not honestly trying to stay a second night. The only reason I didn't is because I'd dropped by another hotel not far from where this was located and they didn't have any rooms available with 2 beds. In addition, I didn't want to have to move the person who was traveling with me. In addition to the room, the dust in the hotel halls near the walls where the vaccumn doesn't pull from about 4 or 5 inches worth of space from the crown molding towards the center of the carpet, had a light grey cast (the carpet edges were very dark chocolate). There were a couple of bobby pins and a screw that were there 3 days (2 nights) in the hall, so I'm not sure how often they are vaccumned either. Between the inadequate, inability from the frontdesk to resolve situations, to the lack of cleanliness, although I have never filed a Revdex.com complaint for a hotel, I felt like this warranted it.Desired Settlement: I would like a full refund for the full amount of the hotel stay. Here is the confirmation information:

Room 1: [redacted].

Wyndham Garden Hotel - Philadelphia

Check-In Tuesday, July 23, 2013 at 03:00 PM Check-Out Thursday, July 25, 2013 at 12:00 PM

Wyndham Garden Hotel - Philadelphia

[redacted], PA [redacted]

Reservation Name

[redacted], Confirmation #: [redacted]

My address is [redacted]

12703 Harrowgate Rd

Chester, [redacted]

Please contact me by email if you have further questions. No phone calls, please.