Wyndham Hotel Reviews (16)
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Wyndham Hotel Rating
Description: Hotels
Address: P.o. Box 224108, Dallas, Texas, United States, 75222
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The La Quinta hotel on Ave Q in Lubbock TX is the most disgraceful property we have ever been too.
We made the reservation while on the road from Cortez CO traveling to Lubbock for an over night stay. We reserved a king, non smoking room. Received confirmation via email. All seemed good. We used 3000 points while making the reservation.
Upon arrival the desk clerk informed me the room we reserved was not available.
We were offered a room with two beds. I said I wanted a king bed, non smoking. We were given keys.
This room stank of cigarettes, the bed had been slept in and not made up. There was hair and wine stains on the sheets. The smoke detector had tissue shoved in the open hole, the wall had food stains on it.
I went back to the front desk and demanded another non smoking room. This new room was two doors down from the first. Another petrified smelling room. That was enough, we were not staying here.
I received refund, returned the keys and vowed to never again attempt to stay in a La Quinta again.
The fact that Wyndham would allow its name to be associated with such a dump is beyond common business sense.
Rating is -5 stars.
I asked if they would change the name on the account to his and give us the points for his stay. Now they want to follow their rules and want me to send them Phil’s driver’s license. They couldn’t follow their own privacy rules and now they want me to trust them with a driver’s license. Since they don’t have strong privacy rules in place, that license will end up on the internet and Phil’s identity will be stolen.
Don’t trust these people. They follow the rules when it is convenient for them.
Response to Revdex.com Complaint # [redacted] (Below)_________________________________________ RE: [redacted] DATE: June 27th, Revdex.com Servicing Metro Washington DC and Eastern PennsylvaniaAttn: [redacted] , Consumer Affairs RepresentativeK StNW, 10th FloorWashington DC 20005-Sent Via Online Dear Mrand Ms [redacted] : Thank you for contacting CLUB WYNDHAM Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provideThis posting is to advise thata review of Mrand Ms [redacted] ’s account shows a concern of a similar nature was received by our Owner Care Department and was assigned to Executive Case Specialist, Savannah L***, for research and review on June 20th, MsL [redacted] was able to reach Ms [redacted] on June 21st, regarding her concernsMs [redacted] was able to provide the necessary information for a review to be conductedMsL [redacted] was able to finish her review of the concerns presented, and provided a resolution to Ms [redacted] on June 23rd, MsL [redacted] expressed that Wyndham Vacation Ownership prides itself on world class customer service and that we sincerely apologize that Mrand Ms [redacted] did not receive the level of customer service that our guests and owners have come to expectMsL [redacted] did also inform Ms [redacted] that Extra Holidays by Wyndham will be providing Ms [redacted] a full refund of the monies paid for this reservationBe advised that refunds can take up to business days to post to the account, and all refunds are refunded in the same way that they were paidOnce again, I would like to take this time to apologize for the experience you had with this reservationAdditionally, I would like to convey that Wyndham Vacation Ownership does take these type of concerns seriously, and the concerns have been submitted to the appropriate departments to prevent this from happening in the futureI hope that you will not allow this experience to prevent you from enjoying future reservations with Extra Holidays or Wyndham Vacation OwnershipIf you have any questions or concerns, or if there is anything else I can assist you with, feel free to email me back at [redacted] My hours are from am to pm EST, Monday through FridayWe hope this information will be helpful regarding the concerns brought forthThank you again for contacting Club WyndhamBest Regards, Nathan W [redacted] Senior Case SpecialistOwner Care DepartmentWyndham Vacation Resorts, Inc[redacted] Springfield, MO
Greetings,The customer is complaining that they were charged a deposit on their room/ the deposit was charged because the customer is with a group that put I their contract that all guests must pay a one night deposit to reserve the roomI have attached the contract that shows thisWe have contacted the representative of the group who assured us that the guest was informed prior to making their reservation that they would be charged this deposit.When the guest called in they were sent to Karin, who is the sales manager who set the contract with the group upI spoke with the sales manager and she had no messages from the guest or she would have respondedThe guest also could have contacted the group directly who would have responded to her that they put the deposit in the contract.We will not refund the deposit because it is in the contract and the guest was aware of thisIf there are any questions, I can be reached at 217-789-#4415.Thank you, [redacted] Financial Controller, Wyndham Springfield City Centre
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Wyndham Hotel regarding complaint ID [redacted] Regards, [redacted]
I recently stead at the Wyndham Garden San Diego location and it was awful. The price was good the location was perfect but the rooms were dirty and the toilet was a mess. The coffee machine broken and there were spots on curtains. Were were originally place in a room that didn't have a pull out bed and was just as bad, so they moved us to this one. I did not want to change again, it could of been worst. I am an Wyndham Worldmart the club owner, so I was embarrassed to have my girls there for the Shawn Mendez concert. I felt that this location made the company look very bad. I will never stay there again. I wish I could give half a star.
STAY AWAY PLEASE for YOUR OWN SAFETY AND COMFORT
I have had an absolutely horrible experience with Wyndham. I signed up for a vacation package with Wyndham Resorts for a stay at the Wyndham in NYC Prior to participating in this sales pitch for their time shares I had the opportunity to stay at two Wyndham properties in Atlanta, Georgia and Manama, Bahrain. Between the both I encountered blood stained sheets, hair on the bath towels, phones not working, bed bugs, dirty and mildew in the showers, and a very non-responsive and indifferent management. When I attempted to cancel my “vacation package” I was told I cannot. They also said that the Wyndham properties are not the same as the vacation properties. I asked if both were owned by the same share holders and I was told yes. I asked if both reported to the same CEO and Chairman, I was told yes.
The response from the Orlando Fla staff and the Corporate Office was deplorable, defensive, intentionally misleading and not very honest. I did mention to them that I was an educated person and capable of self-recognition but was still treated in a very patronizing manner.
I strongly recommend booking all your hotel stays and “vacation travel packages” with a non Wyndham property. Also check your bed for bugs and sheets with blood stains and your towels for someone else’s hair. Check your phone and make sure all the light bulbs work prior to accepting the room. Also do not order a omlet from room service. In Atlanta is not delivered on a tray or table and you must eat it off your bed and in Bahrain it is served burnt with none of the “extras” you asked to be included. Good news however is no charge for extra hair.
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Wyndham Hotel regarding complaint ID...
[redacted].
Regards,
[redacted]
Greetings,The customer is complaining that they were charged a deposit on their room/ the deposit was charged because the customer is with a group that put I their contract that all guests must pay a one night deposit to reserve the room. I have attached the contract that shows this. We have...
contacted the representative of the group who assured us that the guest was informed prior to making their reservation that they would be charged this deposit.When the guest called in they were sent to Karin, who is the sales manager who set the contract with the group up. I spoke with the sales manager and she had no messages from the guest or she would have responded. The guest also could have contacted the group directly who would have responded to her that they put the deposit in the contract.We will not refund the deposit because it is in the contract and the guest was aware of this. If there are any questions, I can be reached at 217-789-1530 #4415.Thank you,[redacted] Financial Controller, Wyndham Springfield City Centre
Response to Revdex.com Complaint #[redacted] (Below)_________________________________________ RE: [redacted] DATE: June 27th, 2016 Revdex.com Servicing Metro Washington DC and Eastern PennsylvaniaAttn: [redacted], Consumer Affairs Representative1411 K St. NW, 10th FloorWashington DC...
20005-3404 Sent Via Online Dear Mr. and Ms. [redacted]: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide. This posting is to advise thata review of Mr. and Ms. [redacted]’s account shows a concern of a similar nature was received by our Owner Care Department and was assigned to Executive Case Specialist, Savannah L[redacted], for research and review on June 20th, 2016. Ms. L[redacted] was able to reach Ms. [redacted] on June 21st, 2016 regarding her concerns. Ms. [redacted] was able to provide the necessary information for a review to be conducted. Ms. L[redacted] was able to finish her review of the concerns presented, and provided a resolution to Ms. [redacted] on June 23rd, 2016. Ms. L[redacted] expressed that Wyndham Vacation Ownership prides itself on world class customer service and that we sincerely apologize that Mr. and Ms. [redacted] did not receive the level of customer service that our guests and owners have come to expect. Ms. L[redacted] did also inform Ms. [redacted] that Extra Holidays by Wyndham will be providing Ms. [redacted] a full refund of the monies paid for this reservation. Be advised that refunds can take up to 7 business days to post to the account, and all refunds are refunded in the same way that they were paid. Once again, I would like to take this time to apologize for the experience you had with this reservation. Additionally, I would like to convey that Wyndham Vacation Ownership does take these type of concerns seriously, and the concerns have been submitted to the appropriate departments to prevent this from happening in the future. I hope that you will not allow this experience to prevent you from enjoying future reservations with Extra Holidays or Wyndham Vacation Ownership. If you have any questions or concerns, or if there is anything else I can assist you with, feel free to email me back at [redacted]. My hours are from 9 am to 5 pm EST, Monday through Friday. We hope this information will be helpful regarding the concerns brought forth. Thank you again for contacting Club Wyndham. Best Regards, Nathan W[redacted]Senior Case SpecialistOwner Care DepartmentWyndham Vacation Resorts, Inc.[redacted]Springfield, MO 65804
Review: My family and I booked our stay for 2 nights on Saturday 05/24/2014 at Wyndam Irvine/Orange County Airport since we have always had exceptional service during our last times staying there. This time was a bit different since our room had dirty socks from previews guests, and when we came back to our room on Sunday 05/25/2014 our room was not cleaned (there was no Do Not Disturb Sign on the Door) I called front desk to tell them about this matter and they asked me if I minded leaving my room so they could clean it, I stated I did mind since my 3 year old daughter was already asleep and I was not going to wake her up in order for them to do their job they were supposed to have done while we were gone. The food we ate for breakfast in our room service was still there and the trash bins were not emptied out. I stated this matter to the shift supervisor Ray and the only thing she stated was tat they would take care of my parking (I have never paid for parking in any of our previews stays there) and that they would investigate why the room was not cleaned. I have not received an email nor a phone call for a manager in rewards to that investigation.Desired Settlement: I believe since we have stayed in the same hotel more than 3 times and the most they could do is pay for the parking that I have never pay before. I would like to know what happen during their investigation and why did they sign of my room as cleaned when it wasn't cleaned at all.
Business
Response:
June 30, 2014
Revdex.com
4747 Viewridge Ave #200
San Diego, CA 92123-1688
San Diego, CA 92123
Revdex.com Case #[redacted]
Hotel site #[redacted]
Customer Care Case #[redacted]
Dear [redacted]:
Thank you for notifying our office of the concern filed by [redacted], at the Wyndham property located in Irvine, CA.
The Wyndham chain is committed to assuring that all of its properties provide good service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. The property has advised that they have contacted the guest and have offered her a 50% refund or a 50% discount of 1 night for a future stay.
After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this may have caused. The property manager is [redacted] and can be reached at [redacted].
If your office requires any further information regarding this resolution, please contact me at ([redacted]
Count on me,
Customer Care Representative
Review: Let me briefly explain the pictures. You will see there was peeling wall paper all over which is not the worst. The shower Curtin was falling off and I had to tie it in a knot to shower. My children who slept in a bunk bed had dropped a small toy between the wall and bed frame which had a gap. When I easily moved the bed away there was a 1/2" thick layer of dirt and dust on the floor as well and a used tissue and a left over hair band from previous stays. The floor looked like it had not been vacuumed in over a year. There were stains all over the carpet and after walking on the floor in my socks for an hour or so my socks were disgustingly dirty. Now the worst of all. Right next to our bed on my side not even a foot away from my head there were two nasty run of drops of what... I did not know until I stuck my nose up against it. It smelled like vomit. This was by far the most disgusting hotel I have ever stayed at. I tried to come to a resolution with the hotel and corporate and they were less than willing to provide a decent compensation. So unsatisfactory that I turned it down.Desired Settlement: Full refund.
Business
Response:
In response to the complaint from [redacted], I did conatct him directly, as he gave me the details, which lead to his dissatisfaction. I told him that I would personally go to that room and correct any areas of concern. Prior to doing so, I agreed to reimburse him for his entire stay, of $220.00. He was pleased and I proceeded to inspect the room. Upon entering the room, the overall appearance was nice and the carpet clean. However, I did see a small corner of the wallpaper startying to separate from the wall. I immediately had engineering repair . I did not see any stains on the wall, not debris around the bed. Nevertheless, Mr. [redacted] is pleased with the resolution and I am pleased with the current state of that guest room.
Sincerely,
Wyndham Garden Hotel-General Manager
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you so much for your quick response. I do have a question. Do I submit my rebuttal to you or online. If I do via email here is my rebuttal.
Review: We were not able to get wifi service in which my son with autism needs. So we asked for a room in which the wifi would work. They tried to move us into 2 rooms that were already occupied. We then finally found one and My son with Autism started to have a tantrum due to all the moving. The security guard looked into the window and made a slashing motion with his hand a cross his neck. I opened the door... And said , is there a problem sir? He then rushed back and stood close to my face and said "it needs to knock it off". I said, "it? My son? He has autism and is having a tantrum so a little compassion would be nice." He shook his head to indicate disgust. This was an out right discrimination. Also the room they put us in the toilet didn't flush the tv remote didn't work the floors are nasty the wifi didn't work I called the number I was given an asked to speak to a manager the person on the phone told me no.Desired Settlement: Money back for our entire stay and an apology.
Business
Response:
Dear Contact:
Thank you for
notifying our office of the concern filed by [redacted]. We are sincerely sorry to hear we did not
provide the guest, with an excellent experience. You can count on our team to
help resolve your concerns.
We are committed
to assuring that all of its properties provide good service and quality
accommodations. We would be happy to assist Mr. [redacted] on resolving his
concern. Please provide the following
information to help us expedite the process:
Name and address of the property.
As soon as we receive this information, we will look into this further
and respond back.
If your office
requires any further information regarding this, please contact me at [redacted].
Sincerely[redacted]Customer Care
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The address they have requested is:
Review: On April 28th, 2013 my laptop was stolen from within my hotel room while staying at the Wyndham Garden hotel. Myself and my guest left for the night to a concert and upon returning my laptop and charger had been stolen from my room. I made sure to lock the door properly when I left and I was the first to open the door upon arrival. The front door's knob was very loose and the screw from the inside of the door knob was partially removed. The room also had doors inside with the adjoining doors. The adjoining doors did not have an electronic lock and all maids and service members have a master key that may open the doors undetected. I personally saw the maids open the doors to save on cleaning time by allowing them to go within adjoining rooms. The following day when I came home I was able to check my online tracking device and a person by the name "[redacted]" had already changed the laptop to his name. Unfortunately I was never able to exactly pinpoint the laptop down to a specific location. The front desk manager "[redacted]" was very rude when I explained the situation. She called me a liar and said she could do nothing about it. I filed a police report, but even two months later the issue has still not been resolved. I've been called by different insurance representatives and none of them have the "authorization" to approve my claim. I keep getting put aside and every time I try to contact the hotel managers or insurance reps I get denied. I have left multiple voicemail numbers with a call back number and they have failed to contact me.Desired Settlement: I do not care for the money. I want the Wyndham Garden's insurance to replace my laptop. I'm a full time nursing student, E.M.T. at [redacted], and a photographer. I need my laptop for my school work. I am getting behind on my photography business because I am unable to edit my photos. Again, I would like the Wyndham Garden to cover the cost of the laptop seeing as it happened on their property and my hotel room privacy was violated when "[redacted]" or whoever it may be stole my laptop.
Business
Response:
Dear Revdex.com,
On April 27,2013 [redacted] was guest at the Wyndham Garden in San Diego. On Saturday April 28th at 12:30 pm Mr. [redacted] notified an Agent at the front desk that he believed that his room door lock had been tampered with because the lock was loose. He then proceeded to state that someone had stolen his laptop. The Engineering Department had been notiified to check the lock. Mr [redacted] was informed that the locks had screws on the inside of the door not the outside and could not be uscrewed. He then proceed to state that one of our hotel employees could have come in from a connecting door and took his merchandise. Mr. [redacted] had several people in his room the night of his stay, and after conducting a lock interogation his room key was the only entry shown. Myself along with My Human Resoureces Manager, [redacted] spoke with Mr. [redacted] regarding his claim and how we would proceed. We do sympathize with Mr. [redacted]'s frustration, but we do not acknowledge any negligence or theft on our part regarding his lost property.
Ms. [redacted] HR, Manager filed a claim with our insurance company [redacted].
[redacted] London KY, 40742-7214
Phone: ###-###-####
Fax: ###-###-####
Claim #[redacted]-**
Claim Adjuster: [redacted]
Mr. [redacted] can be contacted if any addtional information is needed.
If addtional information is required please contact me.
Thank you!
[redacted], General Manager
Review: Let me briefly explain the pictures. You will see there was peeling wall paper all over which is not the worst. The shower Curtin was falling off and I had to tie it in a knot to shower. My children who slept in a bunk bed had dropped a small toy between the wall and bed frame which had a gap. When I easily moved the bed away there was a 1/2" thick layer of dirt and dust on the floor as well and a used tissue and a left over hair band from previous stays. The floor looked like it had not been vacuumed in over a year. There were stains all over the carpet and after walking on the floor in my socks for an hour or so my socks were disgustingly dirty. Now the worst of all. Right next to our bed on my side not even a foot away from my head there were two nasty run of drops of what... I did not know until I stuck my nose up against it. It smelled like vomit. This was by far the most disgusting hotel I have ever stayed at. I tried to come to a resolution with the hotel and corporate and they were less than willing to provide a decent compensation. So unsatisfactory that I turned it down.Desired Settlement: Full refund or the $220.00 payed
Business
Response:
To whom it may concern,
I do recall speaking to Mr. [redacted], regarding a complaint he posted on our Wyndham Customer Complaint site and the resolution, that was satisfactory to him at the time. After reading Mr. [redacted]'s complaint and all of his threats to contact the television stations, etc...I personally went to the room he and his girlfriend, [redacted], the actual name on the reservation, stayed in. The room was not in the condition Mr. [redacted] claimed it to be in. I called him back and told him what I saw but that I would still offer compensation, in that housekeeping could have cleaned something that might have been overlooked the day before Mr. [redacted]'s arrival. The shower curtain was up to standards, I found no offensive stains on the wall, there was light dust behind the bunk beds but that would be in that the housekeepers do not move these beds away from the walls, during a general clean, as they are heavy. Nevertheless, I just did not want to tell him that what he was saying was not completely true, just wanted to reach a resolution, so he would stop threatening me with posting pictures that he never produced, on all of the social sites. The resolution was to credit both of the nights, via Expedia. My Front Office Manager contacted Expedia and authorized them to credit Mrs. [redacted]'s card for both nights. Expedia did just that. the refunded amount of $232.55 was credited back to the guest, which was reissued from Expedia. Mr. [redacted] stated that he was satisfied.
I do not feel further compensation is due to this guest, as he has already been refunded, fully.
Sincerely,
Review: Sales representative turned in my private information for a timeshare application using credit card form after only asking for credit card.
Sales representative turned in my private information for a timeshare application using credit card form after only asking for credit card.Desired Settlement: Would like for all credit card application and timeshare application information to be deleted and would like someone from management needed fulfilled.
Consumer
Response:
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
At this time, I have not been contacted by Wyndham Hotel regarding complaint ID [redacted].
Regards,