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Wyndham New Orleans At Canal

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Wyndham New Orleans At Canal Reviews (2)

Review: I worked with [redacted]l regarding booking a space for my upcoming wedding reception. She emailed to me a confirmation detailing the date, specific room with floorplan and a price - $15,000 minimum and stated that there was a $2,000 deposit required to secure the space. I called her office, one month later, when I was ready to move forward and she tells me at that time that the space was available but she was unable to rent the space to me for the price she had originally given to me. She proceeds to tell me that the space requires a $30,000 minimum. I told her that the $30,000 figure could not be correct because I had an email from her laying out the costs and she tells me that no one in her office could have possibly sent me an email with a $15,000 figure because that space would never rent for such a small amount! At the time of the phone call, I could not find the email because I had been corresponding with her via my work email but I found the email shortly after we got off the phone (maybe 5 minutes later) and sent it to her only to be ignored. She never responded to the email that I forwarded to her. She sent to me an email, one month prior to my call to secure the date, which clearly stated the original $15,000 figure. She did not have the decency to return any of my several phone calls nor did she respond to the emails. I then called the General Manager, [redacted] only to be told by his assistant [redacted] that Mr. [redacted] was too busy to speak to me. [redacted] finally called me back the next day to acknowledge that I called Mr. [redacted]'s office and to let me know that they will not be renting the space to me at all. I was told that the hotel is going to throw their own party on that date so the room is unavailable as of today. I would never recommend the Westin Canal Place to anyone, not even an enemy. I was disrespected, blatantly lied to and my intelligence was insulted.Desired Settlement: I would like an apology and also to have the offer that was presented to me to be fulfilled. I am not asking for anything other than what was quoted to me in writing.

Review: I had two reservations for a family reunion I flew in my parents drove. I arrived and was told that I coul not get a room because we did not have reservations at first then that I was not on the reservation so I could not get the room until I called and got a hold of my mother, the receptionist then preceded to walk away an flirt with a guy at the other counter. It then took me an additional 20 minutes to get everything taken care of and I did have the confirmation number that they could not find, later corporate told me that the confirmation number is different from the hotel and when you call the reservation line. How? When the reservations were made it was supposed to be two queen beds, a refrigerator for our insulin and a microwave. One room was also supposed to be handicapped accessible. We got two double beds and nothing else. When my parents arrived they were told there was no handicap rooms available because she checked in later in the day. They finally found one but nothing else was available. The room was to have a roll in shower because my mother is in a wheelchair they did not give her that room and she almost fell twice in the tub. The hotel was dirty and in need of renovation we did call corporate and the G.M was supposed to call us back within 7 days. We still have not received a call from July 15,2013 and when we call the hotel no one is ever available. Corporate was no help it seemed as if we were bothering them and now the hotel is ignoring us. I will never stay at another one of their establishments since as long as they have your money you no longer matter.Desired Settlement: I want a full refund on both rooms due to nothing being as pre-arranged the un-cleanliness of the hotel and the rudeness and inconsideration of the hotel staff and corporate

Consumer

Response:

At this time, I have not been contacted by Wyndham New Orleans At Canal regarding complaint ID [redacted].

Regards,

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Description: Hotels

Address: 100 Rue Iberville, New Orleans, Louisiana, United States, 70130

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