Xtreme Green Visions

HelloThis is Big ***,I am the owner .I personally went to the job site with the crew an our crew leader met with Mr[redacted] an he advised us to trim the bushes down to a height an agreed this was adequate.it has nothing to do with or guys doing the work?? Also I was on site upon completion an we called Mr[redacted] to come an look an sign off on work an his response was if creosote bushes are down to 3' then I'm happy.iF Mr [redacted] is this concerned over his ""bushes"" you think he would come an look so this could have been resolved ??? WOULDNT YOU??? We are trying to run a business an provide great customer service.I have never had someone complain about bushes before At this point I do not know what to do if we keep coming out an he refuses to come look an sign offAt this point I would be willing to refund him $dollars an he could find someone who could satisfy his feelings about trimming??? I appreceate your assistance in this matter .Thank you,Big [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me with some necessary clarification It was my understanding that they were licensed, bonded and insured Unsure why only $50/month is available if in fact they were bonded and insured However, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved once the entire $is reimbursed Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received a message from [redacted] at Revdex.com informing me that the response from Xtreme Green Visions was that they were in contact with me and they would remove and replace the Palm Tree in question To date, this was just lip service because I have NOT heard from Xtreme Green Visions either via email, phone, text message or any other way of communicating and the tree has not been removed or replaced They have failed to commit to their promise, are dishonest and not trustworthy I am hoping to resolve this matter soon by having Xtreme Green Visions live up to their word Regards, [redacted] ***

We Have put a work order together for tony and we will be taken care of this asap

Hello, this is [redacted] here at the officeThe owner called her this morning and and left her a message

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The job was completedThe boulders are smaller than were discussed, but it least it is somethingThank You Revdex.com for our support Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Vendor told me if I wanted the check, I "could pick it up at their office"This vendor has lied on several occasions before Have vendor provide [1] PROOF OF MAILING and PROOF OF CASHED CHECK Otherwise this complaint should be kept open until there is PROOF of a cashed check Regards, [redacted] ***

HelloWe have been in contact w/Mr *** the crew was back out to his property an we are scheduling to have Big [redacted] owner an a crew to meet himm first part next week

Hello I am currently contacting the consumer to remove the dead palm an replace it

We apologize for the length of time it has taken for this roof repair to take placeWe wanted to be sure we arranged for a licensed roofer to to the repair workWe have gotten in touch with a reputable roofer and they have indicated this roof repair work will take place with in the next 2- business daysWe will be sure to keep all parties aware of the schedule for the roof repairAgain, we apologize for the inconvenience Sincerely, Xtreme Green

We will be working on this problem as quickly as we can and will send a crew out to fix the planting issueAlthough, with the holidays it is very likely for us to have to schedule a crew out early next weekWe will be contacting the customer to schedule and resolve the problem

Hired this company to landscape my back yard last year and gave them a sizeable deposit However, when it was time for them to start the job, I heard every excuse in the book why they had to put me off After several months of excuses, they finally started the job (and collected a check from me) They only worked a few hours, and promised to come back in a couple of days, but didn't show upWhen I started calling them several times a day, and got no response, I finally demanded they refund my money The owner called and told me he could not give my money back all at one time, and wanted to finish the job When they returned weeks later to continue the job, they would work one day, and not show up again for days until I called and complained several times It took them weeks to complete a 2-day job They shorted some of the deliveries and had to schedule additional deliveries of supplies to finish the job They finally completed the job, but for the amount of money I paid, it should look a lot better They did not spray to kill the weeds and grass before they spread the rock and now that the weather is warmer, I have grass and weeds growing all over the back yard in the rocks I just had to hire another lawn maintenance person to spray the entire yard If I knew what I know now when I booked them, I would have hired a more reputable company and my yard would look much nicer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The fountain will never work where placed because it needs a filter and is too small to support one (not a maintenance issue) Professional landscapers should have selected the proper fountain for the area or even consulted with me prior Was told the fountain would be "maintenance free except to pull any leaves out" by Big *** Paid for fountain to be plumbed in, it was not Yes, after the initial complaint to Revdex.com, they said they would return the money in instaallments and pick up the fountain weeks ago, after I made frequent phone calls Finally got the first check 8/which promptly bounced Said the 2nd check was in the mail over a week ago, still no sign of it Still waiting for fountain to be picked up Still dealing with multiple issues caused by the poor quality job and materials used Regards, [redacted]

THIS IS BIG *** THE OWNER ,THE INNITIAL JOB HERE WENT VERY WELL THE WORK WAS COMPLETED IN A PROFESSIONAL MANNER AN CUSTOMER WAS HAPPY.WE HAVE A OFFICE SYSTEM THAT DOCUMENTS ALL OUR FOLLOW UPS W/DATES .AS THE Revdex.com KNOWS WE HAVE A GREAT COMPANY AN GREAT CUSTOMER SERVICE ,A SITUATION OUT OF OUR CONTROL
REGARDING OUR MAINTINANCE CREW HAS CAUSED US TO PUT OUR MAINTINANCE ON HOLD.OUR CREW LEADER HAD A PERSONEL EMERGENCY AN WE HAVE NO CONTROL OVER THAT AN NO ONE AT THE TIME WHO AN DO HIS JOB WE ARE SORRY FOR THE INCONVENIENCE THIS HAS CAUSED ALL OUR CUSTOMERS,BUT GIVIN THAT WITH THE ORIGINAL WORK DONE AN COMPLETED AND ACCEPTED IT APPEARS AN $REFUND BECAUSE OF SOMTHING OUT OF OUR CONTROL IS NOT ACCEPTABLE .WE WOULD BE WILLING TO GIVE THE CUSTOMER A CREDIT FOR FUTURE WORK ON HIS YARD.THROUGH ALL THIS WE DO APPRECIATE HIS BUSINESS.REGARDING ANY ISSUES THE CONSUMER HAS WITH OUR WORK PLEASE LET US KNOW IN WRINTING AN WE ARE MORE THAN WILLING TO ADDRESS THEM ASAP.CUSTOMER SATISFACTION IS NUMBER WITH US AS YOU KNOW.WE ARE LOOKING FORWARD TO HEARING FROM HIM.MY E MAIL IS ***

We have tried on multiple occasions to fix her problem to her satisfactionWe have even explained to her that the reason why its clogging up is cause of maintenance issues. I have came to an agreement with refunding her the full amount of $1,250. We will be giving her payments that
will be totaling to her full amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]They simply said what they have said in the past, "we will look into it and call you back." When I asked them when I would receive a response back, they told me 12/ It is now 12/and still no response or action on the complaint
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

HelloI am *** the owner of Xtereme green I have called an e mailed the customer an left message at his work place w/no resolve.Th e consumer is stating we never performed the work in which we did.I would be morethan willing to meet him thier or speak with him by phone .I can provide e
mails sent to him an phone records showing my calls.If need be.The crew was at his property an did the clean up an fertilizer.The customer was on a 1x month maintinance schedule.We had rain an sun shine an things grew back,The customer did leave me a message two days in row but as I explained to him I was away an as soon as I got back I tryed to return his calls several times w/no avail.my cell phone is ***

We hired Xtreme Green Visions on January 15, to install artificial turf and a putting green for the backyardFor the front yard we had them remove a tree and also install artificial turfThe tree was removed in somewhat of a timely mannerThey came about two months ago and stripped the front yard to prepare for artificial turfThey delivered sand and disbursed the sand in large piles through out the front yardAs of today May 14th our front yard has piles of sand and weedsI am embarrassed, our front yard looks horribleThey do not answer the phone and they never return our callsIf they do there is always an excuseThey were scheduled today to start the front yardAs usual they were a no show and did not call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
They have not tried to contact me.  They are lying.  When and if they contact me, they will need to issue a refund as so much time has gone by that I had to hire another contractor or face sanctions by my [redacted].
Regards,[redacted]