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Address: 2119 Brookpark Rd, Cleveland, Ohio, United States, 44134
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Address: 2119 Brookpark Rd, Cleveland, Ohio, United States, 44134
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We are responding to the complaint filed by Ms [redacted] in regards to her son, [redacted] [redacted] was an in-patient of Cleveland Clinic Akron General HospitalOn March 6, 2017, he was examined by [redacted] , MD and [redacted] ***, CNPDuring their examination, ft was determined he had a 1- fractureThe physicians immediately contacted Yanke Bionics and wrote an Order for a custom molded fabricated thoracic lumbosacral orthosis to stabilize the fractureOur clinician came out to the hospital on the 6th and evaluated and measured [redacted] for the deviceThe device was custom fabricated in our lab and then the patient was fit by our clinician on March 7th at Cleveland Clinic Akron GeneralWith all hospital in-patient services, we are required to provide the service as soon as possible due to the medical urgency of the diagnosisIn regards to [redacted] 's health insurance coverage: Yanke Bionics is a contracted in-network provider for [redacted] The total cost for the device is $The contracted insurance write-off was The insurance paid toward the brace, The patient made a payment toward the bill on 12/8/The remaining balance is On 11/9/we attempted to work with the patient's mother on the balance of the billWe offered her · a 10% discount toward the balanceShe refused and Instructed, our AR deptto turn the bill into the Collection DeptShe notified our AR Deptshe was going to file a complaint with the Revdex.comIn conclusion, we understand that healthcare costs can be challenging, especially during a very stressful timeOur primary concern, along with the physicians, was getting [redacted] the immediate care he needed while he was in the hospital.Even though Yanke Bionics cannot guarantee Insurance coverage, we will continue to offer the 10% discount for the service,Sincerely,Yanke Bionics, Inc.Complaint Resolution Dept, Accounts Receivable