YardStick, Inc.

We are currently in the process of replacing the shrubs

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[It is false, that anyone has spoken in any form of communication to me or my spouse, we have had no contact with any of this business members, which of course means that no invoice has been reviewedThe person that is responding to the complaint and recognizes that she heard fragments of the phone conversation with the owner, is the same that I explained the situation in detail and what I spoke in person with the owner (which she was not present for), which she just dismissedRegarding the firewood, if the "tree guys" din't have the equipment, the correct step is to inform me as a client at that moment and adjust price accordingly, but none of the promised services (tree stump removal or firewood) where providedI have submitted pictures to show both the stump and the large pieces of tree trunk that where left and not cut into pieces as agreed by owner..]
Regards,
*** ***

In response to her statement, it is falseI have attached the proposal that states removal of oak tree in backyard, clear limbs of house on oaks plus remove heavy dead limbs, Clear roof of limbs for $Also, Clear roof of limbs remove section towards house, clear vines$550.00.Attached is what *** *** wrote down that he told her over the phoneI was present and heard him read that to herYou will see he did that for the $as quotedThen he did the work that is originally quoted $for $and added a few extras for herThat was cut the wood up into 16-inch sections and reduced larger sectionShe stated in her original statement that this work was quoted for $but in fact it was $550.00He never told *** that we would remove any stumps or that we would cut the wood into firewoodOur tree guys do not process firewoodStump Removal is extra and is listed on the proposal if agreed uponIf you go back to the proposal stump removal was never quoted to her*** did go out and give her the estimate then *** called back and it was then that *** *** revised it to add the cutting of wood into 16-inch piecesThe price was not changedIt was $which is shown on the proposal and written quote that was provided to *** on the phone.In regards to my last statement I apologize for not submitting those documentsThis was the first time responding to a Revdex.com complaint

I spoke with the customer [redacted] and I went over the invoice with her. I was also in the office when [redacted] was on the phone with her and he gave her the price again. As far as the wood, we told her that we can cut it in pieces. We do not cut and split the wood there. The tree...

guys do not have that equipment.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Anything and everything can be said, or written on a piece of paper, but somethings can be proven without alteration (since it is your word against mine), if you wish I can provide the list of incoming and outgoing messages and calls from my cell phone carrier from 11/25/15 to this date,  it shows a conversation to the office which lasted 13 minutes on 12/06/15 (see picture)when I explained to you, the face to face conversation sustained with [redacted] on the not only that, it can also prove that no attempt of communication has been done from your side since December 7th at 8:43 AM, when you called and left a voice message saying that you would send a new invoice showing what you now claim is what I had agreed with [redacted], I also have several of the text messages I sent to him with a lack of answer from his part the last ones on December 12 and 15 (see pictures)when I informed him that I would contact the Revdex.com. It is not the first time your company,  is responding to a complaint with the Revdex.com, a quick check up online at sites like [redacted] where people post reviews and/or calling Revdex.com institution itself by anyone will prove otherwise. The bill that you submitted you wrote and strike through, if you add up the amounts you wrote in blue would add to 2650, in that case I would be owing your company $300 for “additional work” as written by you, I highly doubt due to the circumstances and as your boss claimed on the phone “he has too many years in business to allow something like that” (charging only 200 or doing any work for free).  I have uploaded the original proposal which he gave to me, not the carbon copy you keep, clearly showing what was written by [redacted] and the blue original writing that it had, showing that we informed him we found your company at [redacted], and the kind of work we called initially for, except of course for the small note I wrote to keep in mind after speaking with [redacted] on the 12/28/15 that he would do the stump removal. The circle on the bottom, that also reflects in your “corrected” proposal shows clearly the sum of 1850 plus 300 and total 2150 (not 2350 as you say was original quoted )which is the amount [redacted] agreed and wrote at the end of the proposal when we met that first day, the original quoted amount of 550 for the removal of one oak tree section in our front yard (the trunk of the tree is split in two sections, one leans against the house , see picture) was changed that first day, after we told him if he would consider since it was a factor in us deciding  to go with his company to do the work and he was doing removal in the backyard of another oak tree and trimming of all the rest trees for 1850, which he accepted to leave  at 300 and that is why it is circled and under the original pricing, not trimming of the limb as you suggest. No mention was made of how many inches the wood would be split but based on that the wood that was left at our property is larger most of it than 18” which I can also prove with pictures (and a measuring tape), the house never had vines which I can also prove and as I told you when we spoke on the 12/6/15, but he wrote it in our quote to what end we don’t know since of course it made no sense to us; it also shows the note of cleaning of the leaves which you omitted (that wasn’t done by your company), the wood lot that he agreed to clean for 200 (not 300 as you wrote), and writes that is to the left of my house is actually to the right another statement I can’t be false about. So based on your logic if it wasn’t written in the proposal as you suggested it wasn’t agreed on, I could use that same logic but that would put you in a hard spot.  And to add injury to this, when the personnel of the electric company came to see the lot, they informed us that the method of spikes was inconsiderate to their and our trees, because the climb opens the trees to infection through the holes made by it, and that we should request your insurance because your company is liable for any tree in my property or theirs that breaks or falls affecting my property due to that, and that I can also prove. At the end we only want what is fair, as I had told you a couple of times before your company stopped responding to our calls and messages, which is our money $300 or the service provided. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]...

[redacted]
 Since I have not heard from or seen anyone from Yardstick I am rejecting this response!