Yeole Cotton Gin Museum

This is in response to Case ID# [redacted], regarding Customer [redacted].His Tempered Glass Exploded post install and requested replacement glass for his enclosure. We confirmed via email what replacement parts were needed and we special ordered the parts as we did not have them in stock. We...

apologized for the delay and kept him posted every step of the way.After he received his first replacement order, he forgot to order an additional glass piece which is shipping today and we sent it out to them as a courtesy free of charge.Moving forward this issue could have been for multiple reasons, most common being:-Dramatic Temperature Change- Improper install which all direct metal to glass contact- MisuseThe matter has been resolved on VIGO’s end, should you have any further questions please feel free to contact us.Thank you