YMCA Arlington

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The listing provided by AimtoFind on [redacted] 's website does not adhere to [redacted] 's return policyThe company provides a link in its response regarding it's returns policy which is not evident to the consumer when making the purchaseThis link is not provided on the page used to advertise its product but rather buried on some other page that is not obvious to the consumer when making the purchaseThis is intentional and deceptiveJust given the fact that this merchandise is being listed under [redacted] 's good name indicates that AimtoFind is intentionally using [redacted] 's reputation and return policy to deceive the unknowing consumerIt should be clearly evident to the consumer on the page where AimtoFind merchandise is listed that it has a different return policy than [redacted] To do otherwise is an attempt to fool the public into thinking that their purchase(s) are covered under the same Policy as [redacted] For this reason, I reject AimtoFind's response to this complaint and will never do business with them again will share this experience with my friends and the public The $is less important than hoping they would just do the right thingBut at least I know now what type of business this truly is and where their priorities lie (certaining not with customer satisfaction).Thank you Revdex.com for trying to resolve this matter but it is now apparent to me that this is not the type of company that will ever see the error of it's ways and the long term benefits of providing good customer relations Regards, Leslie Sims

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.To make it easier, I would like to use a time line to explain why I want YMCA to refund my money.Here is the time line:January, 2014: I requested to put my membership on-hold through an e-mail to YMCA.March, 2014: The YMCA staff called me about the membership on-hold statusI told the staff to extend my on-hold status for another monthsYMCA has a record that shows my request.June, 2014: The YMCA staff called me regarding the on hold status and I told the staff I wanted to cancel my membership because we did not have time to come and use the facilityThe staff told me it was fine and did not inform me of any cancellation documentI believed the membership canceled at this pointApparently YMCA staff dropped the ball, and did not cancel my membership.January or February 2016: I checked my Discover credit card and there was a YMCA $chargeInitially I thought my credit card been scammed or hackedI called Discover and disputed itI then started to dig out past monthly statements and found out there are more YMCA chargesFinally I realized that YMCA did not cancel my membership and continued to charge my credit card.To me, this clearly is a YMCA's poor member management issue that caused my credit card to be charged for months without any notices or follow up callsIf YMCA staff can call me and put my membership on hold, then why can they not cancel my membership? YMCA staff simply ignored my cancellation request as they did in my on-hold request three months ago Regards, [redacted] ***

Please see attached

The customer received a product that was advertised as refurbished and then wanted to return the item A return was already approved. The customers return was already accepted over days ago and a full refund was issued with no restocking fees.Thank youAdmin Operations Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The...

listing provided by AimtoFind on [redacted]'s website does not adhere to [redacted]'s return policy. The company provides a link in its response regarding it's returns policy which is not evident to the consumer when making the purchase. This link is not provided on the page used to advertise its product but rather buried on some other page that is not obvious to the consumer when making the purchase. This is intentional and deceptive. Just given the fact that this merchandise is being listed under [redacted]'s good name indicates that AimtoFind is intentionally using [redacted]'s reputation and return policy to deceive the unknowing consumer. It should be clearly evident to the consumer on the page where AimtoFind merchandise is listed that it has a different return policy than [redacted]. To do otherwise is an attempt to fool the public into thinking that their purchase(s) are covered under the same Policy as [redacted].  For this reason, I reject AimtoFind's response to this complaint and will never do business with them again will share this experience with my friends and the public.  The $40 is less important than hoping they would just do the right thing. But at least I know now what type of business this truly is and where their priorities lie (certaining not with customer satisfaction).Thank you Revdex.com for trying to resolve this matter but it is now apparent to me that this is not the type of company that will ever see the error of it's ways and the long term benefits of providing good customer relations.     
Regards,
Leslie Sims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.To make it easier, I would like to use a time line to explain why I want YMCA to refund my money.Here is the time line:January, 2014: I requested to put my membership on-hold through an e-mail to YMCA.March, 2014: The YMCA staff called me about the membership on-hold status. I told the staff to extend my on-hold status for another 3 months. YMCA has a record that shows my request.June, 2014: The YMCA staff called me regarding the on hold status and I told the staff I wanted to cancel my membership because we did not have time to come and use the facility. The staff told me it was fine and did not inform me of any cancellation document. I believed the membership canceled at this point. Apparently YMCA staff dropped the ball, and did not cancel my membership.January or February 2016: I checked my Discover credit card and there was a YMCA $55 charge. Initially I thought my credit card been scammed or hacked. I called Discover and disputed it. I then started to dig out past monthly statements and found out there are more YMCA charges. Finally I realized that YMCA did not cancel my membership and continued to charge my credit card.To me, this clearly is a YMCA's poor member management issue that caused my credit card to be charged for 18 months without any notices or follow up calls. If YMCA staff can call me and put my membership on hold, then why can they not cancel my membership? YMCA staff simply ignored my cancellation request as they did in my on-hold request three months ago. 
Regards,
[redacted]