Yogi Bear's Jellystone Camp-Resort

Dear Whom it may concern, My name is Meghan C [redacted] I am Assistant manager here at Yogi BearI am writing today about complaint ID [redacted] [redacted] stayed at our parkDuring the time she was here she never filed any complaints with our Ranger Station or management in regards to issues she was havingShe stayed with us July - July 30, We received an email on Aug 3rd, which then stated all of her problemsWe were never given an opportunity to address and fix these issues while she was staying hereWe have a contract with [redacted] pest controlThey come out monthly to service all of our cabins to make sure we do not have issues with them or our buildingThey were out on July 16, for there serviceWe have a sink in our pavilion for filling drinks and not a dirty spigotThe hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staffWhich includes the bathrooms being scrubbed and sanitized from top to bottomOur pools are tested daily every hours by a certified employeeOur pools are tested weekly by a company and come back-negative for any batericaWe have a signposted swim at your own riskBut our staff at the pool is lifeguard certifiedThere is someone always walking the decks and someone stationed at the pools while they are openThe top less lady was asked to put her top back on, She has written and has calledThe general manager has called and left messages [redacted] has blasted us on [redacted] , and she has made threats that she would go to social media about thisWe have a company called [redacted] incorporatedShe sent them a complaint also and they responded to [redacted] The response spoke for our park, our home office and [redacted] incorporatedIt informed [redacted] of the decision made by both our park and [redacted] incorporatedThe decision was that a refund was not being issued to herShe made the threat to [redacted] incorporated that she was going to take further action since no refund was issued to herThank you for your time.Sincerely, Meghan C

Dear Whom it may concern,My name is Meghan C [redacted] I am Assistant manager here at Yogi BearI am writing today about complaint ID [redacted] [redacted] stayed at our parkDuring the time she was here she never filed any complaints with our Ranger Station or management in regards to issues she was havingShe stayed with us July - July 30, We received an email on Aug 3rd, which then stated all of her problemsWe were never given an opportunity to address and fix these issues while she was staying hereWe have a contract with [redacted] pest controlThey come out monthly to service all of our cabins to make sure we do not have issues with them or our buildingThey were out on July 16, for there serviceWe have a sink in our pavilion for filling drinks and not a dirty spigotThe hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staffWhich includes the bathrooms being scrubbed and sanitized from top to bottomOur pools are tested daily every hours by a certified employeeOur pools are tested weekly by a company and come back-negative for any batericaWe have a signposted swim at your own riskBut our staff at the pool is lifeguard certifiedThere is someone always walking the decks and someone stationed at the pools while they are openThe top less lady was asked to put her top back on, She has written and has calledThe general manager has called and left messages [redacted] has blasted us on [redacted] , and she has made threats that she would go to social media about thisWe have a company called [redacted] incorporatedShe sent them a complaint also and they responded to [redacted] The response spoke for our park, our home office and [redacted] incorporatedIt informed [redacted] of the decision made by both our park and [redacted] incorporatedThe decision was that a refund was not being issued to herShe made the threat to [redacted] incorporated that she was going to take further action since no refund was issued to herThank you for your time.Sincerely,Meghan C

Complaint: [redacted] I am rejecting this response because: ------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Dec 14, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ---------- From: [redacted] Date: Mon, Dec 14, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected]'m sorry I did not have a chance to respond before nowMy response would have explained that I had no choiceI had reservations at an event at the end of my stayI asked at the desk if there were other campgrounds in the areaThey told me about one and I called, but they were bookedSo I had nowhere to goConsidering the business has done nothing whatsoever to address my complaint, if you have to close it, please do so with the notation that I am not satisfied with their responseNo one should have to have roaches dropping on them during their vacation[redacted] Regards, [redacted]

To whom it may concern,
As stated in our previous response we acknowledged the customers concernsWe take pride in our facility and our customer service reviews reflect the high standards we maintainThe referenced guest stayed for the entire days of her reservationIf conditions were as reported, our management staff should have been made aware of the situation if she did not receive asatisfactory response from whomever she claims she reported the issues toOur customer service staff is trained to handle situations like this and would have reported any guest issues to management immediately, Unfortunately because the guest stayed the duration of her stay here we can not offer her a refundSincerely,Meghan C

Complaint: ***
I am rejecting this response because:------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Dec 14, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Dec 14, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]'m sorry I did not have a chance to respond before nowMy response would have explained that I had no choiceI had reservations at an event at the end of my stayI asked at the desk if there were other campgrounds in the areaThey told me about one and I called, but they were bookedSo I had nowhere to goConsidering the business has done nothing whatsoever to address my complaint, if you have to close it, please do so with the notation that I am not satisfied with their responseNo one should have to have roaches dropping on them during their vacation.*** ***Regards,
*** ***

Dear Whom it may concern,
My name is Meghan C*** I am Assistant manager here at Yogi BearI am writing today about complaint ID *** *** stayed at our parkDuring the time she was here she never filed any complaints with our Ranger Station or management in regards
to issues she was havingShe stayed with us July - July 30, We received an email on Aug 3rd, which then stated all of her problemsWe were never given an opportunity to address and fix these issues while she was staying hereWe have a contract with *** pest controlThey come out monthly to service all of our cabins to make sure we do not have issues with them or our buildingThey were out on July 16, for there serviceWe have a sink in our pavilion for filling drinks and not a dirty spigotThe hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staffWhich includes the bathrooms being scrubbed and sanitized from top to bottomOur pools are tested daily every hours by a certified employeeOur pools are tested weekly by a company and come back-negative for any batericaWe have a signposted swim at your own riskBut our staff at the pool is lifeguard certifiedThere is someone always walking the decks and someone stationed at the pools while they are openThe top less lady was asked to put her top back on, She has written and has calledThe general manager has called and left messages*** *** has blasted us on ***, and she has made threats that she would go to social media about thisWe have a company called *** *** incorporatedShe sent them a complaint also and they responded to *** ***The response spoke for our park, our home office and *** *** incorporatedIt informed *** *** of the decision made by both our park and *** *** incorporatedThe decision was that a refund was not being issued to herShe made the threat to *** *** incorporated that she was going to take further action since no refund was issued to herThank you for your time.Sincerely,
Meghan C

Complaint: ***
I am rejecting this response because:
------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Dec 14, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------
From: *** *** Date: Mon, Dec 14, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]'m sorry I did not have a chance to respond before nowMy response would have explained that I had no choiceI had reservations at an event at the end of my stayI asked at the desk if there were other campgrounds in the areaThey told me about one and I called, but they were bookedSo I had nowhere to goConsidering the business has done nothing whatsoever to address my complaint, if you have to close it, please do so with the notation that I am not satisfied with their responseNo one should have to have roaches dropping on them during their vacation.*** ***Regards,
*** ***

To whom it may concern,As stated in our previous response we acknowledged the customers concernsWe take pride in our facility and our customer service reviews reflect the high standards we maintainThe referenced guest stayed for the entire days of her reservationIf conditions were as reported, our management staff should have been made aware of the situation if she did not receive asatisfactory response from whomever she claims she reported the issues toOur customer service staff is trained to handle situations like this and would have reported any guest issues to management immediately, Unfortunately because the guest stayed the duration of her stay here we can not offer her a refund.Sincerely,Meghan C

Dear Whom it may concern,My name is Meghan C*** I am Assistant manager here at Yogi BearI am writing today about complaint ID *** *** stayed at our parkDuring the time she was here she never filed any complaints with our Ranger Station or management in regards to issues
she was havingShe stayed with us July - July 30, We received an email on Aug 3rd, which then stated all of her problemsWe were never given an opportunity to address and fix these issues while she was staying hereWe have a contract with *** pest controlThey come out monthly to service all of our cabins to make sure we do not have issues with them or our buildingThey were out on July 16, for there serviceWe have a sink in our pavilion for filling drinks and not a dirty spigotThe hot tubs we rent are drained, cleaned and sanitized by our housekeeping staff after every rental, Again every cabin is cleaned and sanitized after every stay by our housekeeping staffWhich includes the bathrooms being scrubbed and sanitized from top to bottomOur pools are tested daily every hours by a certified employeeOur pools are tested weekly by a company and come back-negative for any batericaWe have a signposted swim at your own riskBut our staff at the pool is lifeguard certifiedThere is someone always walking the decks and someone stationed at the pools while they are openThe top less lady was asked to put her top back on, She has written and has calledThe general manager has called and left messages*** *** has blasted us on ***, and she has made threats that she would go to social media about thisWe have a company called *** *** incorporatedShe sent them a complaint also and they responded to *** ***The response spoke for our park, our home office and *** *** incorporatedIt informed *** *** of the decision made by both our park and *** *** incorporatedThe decision was that a refund was not being issued to herShe made the threat to *** *** incorporated that she was going to take further action since no refund was issued to herThank you for your time.Sincerely,Meghan C