Yokum's Vacationland

called on 3/ to confirm secondary shipping address no reply

I submitted a complaint against Bruening Glass WorksToday in the mail I received the pieces I had been waiting for and they were perfectThe company may have customer service issues; however, their work is outstandingI guess we all just need to be patientIt will eventually be repaired

Hi again [redacted] ,Sorry to bother you again on this issue, but I thought I might give you a heaon what has happened this morning.I made repeated calls to Bruening Glassworks this morning to both of the phone numbers listed for the company at the Revdex.com websiteThis must have tied up incoming calls to Bruening GlassworksAfter literally or more calls to both the Bruening Glassworks numbers, I received a call at my home number from Bruening GlassworksThe caller informed me that he had just got into the office and that he did not have a chance to answer phone calls on his (Marc K***) answering machineI don’t believe this to be true, as I recognized the caller’s voice as that of Marc K***, with whom I spoke in late October regarding the mirror restoration project.I asked the caller to return the mirror regardless of where they were in the restorationThe caller (Marc K***) indicated that he didn’t understand why I was upset as the promise date on the restoration was the 18th of January This also was not true as we had agreed upon getting the project done by Christmas of 2016.I told the caller I would give them the benefit of the doubt and allow them until January to finish the projectI asked for an alternate phone number or perhaps a more convenient time to contact them in the future about the projectThe caller would not supply either and said Bruening Glassworks would contact me on the 18th of January either at my home phone or by email.I will keep you, the Revdex.com, informed as to what happens on the 18th of this January and whether Bruening Glassworks honors this new commitment.Sorry again for the long email, but I did want to keep you informed on any progress made on getting our mirror returnedPlease do not wait until the 18th before the Revdex.com contacts Bruening Glassworks with a formal complaint.Best regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never received a call or was a message left regarding shipping address We called them today - April 9, - and my husband was told that it was ready to ship out today but needed to know which address to send it - work or home My husband told them to send it to our home and we requested a tracking number to track it He told us he would e-mail it to us Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The items did arrive safely and the repair was quite good This matter has been resolved The owner also called to make sure that the items arrived Thank you for your assistance It is much appreciated Regards, [redacted]

From: *** *** Date: Mon, Sep 26, at 4:PMSubject: Complaint ***To: ***@cleveland.Revdex.com.orgDear ***, Someone finally answered the phone at Bruening Glass Works on 9/20. A man named Brian told me that he would send back my decanterI
have been told this before, so we will see. He said the stopper was not finished yet, but I asked him to send it anyway. I will let you know if I get the items returned. Thank you,*** ***

Hello.....I wanted to inform you that I have heard from Bruening Glass and they have responded to my complaint to my full satisfaction and are returning my piece back to me repaired It appears they were using an old e-mail address and phone number so that's why they weren't able to
contact me Please indicate I am happy with their service and this matter is fully resolved thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company responded via phone as follows: Company stated the consumer's items are complete and were shipped out on April 10, 2017.UPS Tracking #***

Consumer response taken via phone by Revdex.com staff (**)*** indicated the business has resolved his complaint

Business response taken over the phone on 11/4/at 11:35AM by Revdex.com staff (LL)
Business advised the items were delivered to the consumer on October 29, at 3:57PM

email received from consumer as follows: Hello:I finally heard back from Bruening GlassHere is a copy of the e-mail text I sent him:Mark:The completed chalice arrived todayThe work is technically very good and shows your glass working skillsIt is taller than the original and the
proportions are different but it certainly is better than a collection of smashed crystal.I’m sorry it took so many e-mails and complaintsI’ll go ahead and advise the Revdex.com and Ohio State Consumer Complaint Division that you did fulfill the contract.My advice to you is to limit the work you take on to only what you can complete in the time frames you provideYou may also wish to consider hiring an administrative assistant to handle the business side of thingsYour online reputation is taking a beating due to your customer service issues.Sincerely,*** ***

(The following was copy paste by Revdex.com staff - LST)***From: Date: Fri, Dec 22, at 11:AMSubject: Re: Cleveland Revdex.com re: complaint filed 12/07/and mailed to *** *** *** * *** on the following day.To: *** This shipped
today. Marc

In a phone response with Revdex.com staff (***) the company said the order has already been shipped to the consumer

I submitted a complaint against Bruening Glass Works. Today in the mail I received the pieces I had been waiting for and they were perfect. The company may have customer service issues; however, their work is outstanding. I guess we all just need to be patient. It will eventually be repaired.

called on 3/ 29 18 to confirm secondary shipping address no reply

Hi again [redacted],Sorry to bother you again on this issue, but I thought I might give you a heads-up on what has happened this morning.I made repeated calls to Bruening Glassworks this morning to both of the phone numbers listed for the company at the Revdex.com website. This must have tied up incoming calls...

to Bruening Glassworks. After literally 40 or more calls to both the Bruening Glassworks numbers, I received a call at my home number from Bruening Glassworks. The caller informed me that he had just got into the office and that he did not have a chance to answer phone calls on his (Marc K[redacted]) answering machine. I don’t believe this to be true, as I recognized the caller’s voice as that of Marc K[redacted], with whom I spoke in late October regarding the mirror restoration project.I asked the caller to return the mirror regardless of where they were in the restoration. The caller (Marc K[redacted]) indicated that he didn’t understand why I was upset as the promise date on the restoration was the 18th of January 2017. This also was not true as we had agreed upon getting the project done by Christmas of 2016.I told the caller I would give them the benefit of the doubt and allow them until January 18 to finish the project. I asked for an alternate phone number or perhaps a more convenient time to contact them in the future about the project. The caller would not supply either and said Bruening Glassworks would contact me on the 18th of January either at my home phone or by email.I will keep you, the Revdex.com, informed as to what happens on the 18th of this January and whether Bruening Glassworks honors this new commitment.Sorry again for the long email, but I did want to keep you informed on any progress made on getting our mirror returned. Please do not wait until the 18th before the Revdex.com contacts Bruening Glassworks with a formal complaint.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
I never received a call or was a message left regarding shipping address.  We called them today - April 9, 2018 - and my husband was told that it was ready to ship out today but needed to know which address to send it - work or home.  My husband told them to send it to our home and we requested a tracking number to track it.  He told us he would e-mail it to us.
Regards,
[redacted]

From: [redacted] [redacted] Date: Wed, Jun 8, 2016 at 10:11 AMSubject: COMPLAINTTo: [redacted]@cleveland.Revdex.com.orgPLEASE BE INFORMED THAT MY COMPLAINT #[redacted] HAS BEEN RESOLVED TO MY SATIFACTION,   THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.-- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me.  The items did arrive safely and the repair was quite good.  This matter has been resolved.  The owner also called to make sure that the items arrived.  Thank you for your assistance.  It is much appreciated.
Regards,
[redacted]