Yosemite Pines RV Resort

Because of the reservation system used by the property, it is not possible to automatically sync and update the *** * * * calendarWhen reservations are made directly through our property system, they are not blocked on the *** * * * calendar We have *** * * * set up so that all inquiries
from that site must be approved by the property so that bookings are always accurateSo when Mrs *** contacted us we responded that the accommodation was not available according to our real time system. Our rates are changed by the season and we recently updated them on *** * * * to reflect the current season rates as seen here: *** Unfortunately, the *** * * * system does not transmit any contact information from the inquirer until the reservation is actually confirmed, so we are only able to communicate with them through the *** * * * portalHowever, the name of our property is clearly stated in the *** * * * listing and Mr *** could have contacted us directly by searching our property name on the internetWe would have been pleased to offer an explanation to him and offer him some alternate lodging. Also, *** * * * customer service would be very helpful to MrsXyndi, in resolving any issues he has with the reservation system and we encourage him to contact them. Thank you*** ***ManagerYosemite Pines RV Resort

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I wish they would find a better system to sync their reservations.

Review: I tried to book a yurt thru [redacted] for June 25-26. It was declined and the host stated on his message that there are no available yurts for those dates. I did another search and saw that cabins are available for the same dates so I tried to book them for $149/night. Again, the request to book was declined by host stating the same reason: the cabin is not available for the dates requested. When I returned to check on [redacted]'s site, the posting for the cabins are still up and now they are priced at $199 to $219/night. The host was dishonest when posting those listings and saying they are not available but then they are but he has increased the prices.Desired Settlement: Discontinuation of dishonest practices.

Business

Response:

Because of the reservation system used by the property, it is not possible to automatically sync and update the [redacted] calendar. When reservations are made directly through our property system, they are not blocked on the [redacted] calendar. We have [redacted] set up so that all inquiries from that site must be approved by the property so that bookings are always accurate. So when Mrs. [redacted] contacted us we responded that the accommodation was not available according to our real time system. Our rates are changed by the season and we recently updated them on [redacted] to reflect the current season rates as seen here: [redacted] Unfortunately, the [redacted] system does not transmit any contact information from the inquirer until the reservation is actually confirmed, so we are only able to communicate with them through the [redacted] portal. However, the name of our property is clearly stated in the [redacted] listing and Mr [redacted] could have contacted us directly by searching our property name on the internet. We would have been pleased to offer an explanation to him and offer him some alternate lodging. Also, [redacted] customer service would be very helpful to Mrs. Xyndi, in resolving any issues he has with the reservation system and we encourage him to contact them. Thank you[redacted]ManagerYosemite Pines RV Resort

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I wish they would find a better system to sync their reservations.