YouMail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Major failure and loss of business (on my end) due to lack of ANY customer communication or follow throughNot happy at all! Regards, [redacted]

We did contact this user with multiple e-mails and voicemails after his complaint We're sorry that our responses weren't satisfactory

This is a misunderstanding of how YouMail works as outlined in our terms of service.When someone activates YouMail, it replaces their cell phone voicemail This is done by having unanswered calls forwarded to a different number (provided by YouMail) instead of the wireless carrier's voicemail access number That new phone number may show up on a carrier phone bill as a forwarded call - and the number can be viewed by signing into YouMail and looking at the MyPhones setting (which shows which number is being used for missed calls) That's perfectly behavior - and works that way for millions of users without issue.However...What has happened here appears to be that the access number YouMail assigned this user apparently was apparently spoofed by someone else That is, some scammer happened to make calls pretending to be from this user's access number - something that's easy to do, and every day people not on YouMail find their phone number's spoofed and used to make calls to others As a result, people are calling that access number back to gripe, which is then causing these messages to show up in her box.The fix is extremely simple: just get a new access number, which YouMail can provide easily Alternatively, the user can delete their account (the security setting at youmail.com for their account) and they will be told how to easily return to their carrier's voicemail, which then disconnects the access number from their account completely.As to the other comments, YouMail does not sell user phone numbers to telemarketters (as per our privacy policy) and instead has a stellar reputation as a service that generally dramatically reduces spam calls to our users Further, The chat session referred to was disconnected on the user's end, not our end, and we are happy to chat or have the user call us at 800-374-during business hours to help her out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The user claims that YouMail is not successfully recording messages left and/or not notifying him of new messages that come in.We have verified that when a call is forwarded to YouMail and we answer the phone, we are sending him an e-mail to the e-mail address he provided for each missed call we get, and we are sending him a push notification to his [redacted] If he is not being notified of messages, the e-mails are likely going to a spam folder or he has turned off permission for YouMail to push those notifications (The other possibility is that since he is on [redacted] , he has not dialed all forwarding codes correctly, in which case some messages could still be being taken by [redacted] (which would explain why he is not getting the message, if he set up call forward no answer but did not set up call forward busy).We are not responsible for business gained or lost through the use of YouMail as a service, which is clearly spelled out in our terms of service That said, we are happy to investigate further if the user can contact our customer service

We are working to get a hold of Mr [redacted] to help him fix his issue We had an outage one day with Zendesk, the tool we use to manage our customer support processes, and it has taken a few days to catch up We apologize for any delay and will make sure that everything is perfect as soon as we can get ahold of him

The user's complaint is about a transactional (not marketing) e-mail letting the user know that his YouMail is not set up correctly and that he will be having issues within his YouMail app Specifically, an automatically generated e-mail that lets him know that YouMail does not have the required permission to do push notifications to his phone when new messages or missed calls occur.That said, there appears to be a system bug that the user is getting sent this message daily instead of on a less frequent basis We have turned off this notification for the user and are working to fix the bug overall

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below YouMail's statement is false They are attempting to mislead the Revdex.com by stating that they are not a radio communications service company, which is true, however this law applies to "Director providers" YouMail is a director provider under RCW 19.250.005:"Directory provider" means any person in the business of marketing, selling, or sharing the phone number of any subscriber in directory form for commercial purposes."This law applies directly to YouMail and they still refuse to remove my personal unlisted, unpublished cell phone number.Furthermore, their privacy policy is in violation of the Online Privacy Protection Act of - California Business and Professions Code sections 22575-and I would like to ask the Revdex.com to work with the Orange County District Attorney Economic Crimes Unit, Consumer and Environmental Protection Unit to bring them into compliance with state laws that prevent these director providers from listing personal mobile phone numbers.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The motherboard on my computer failed I am just now up and running againI missed the email responseAll is set up correctly, I assume, because YouMail customer service walked me through the set upI will contact customer service againMaybe they made a mistakeHowever, I think YouMail should stand behind their product and at least refund money paid for services not received Regards, [redacted]