Yum Yum Tree

This letter is in response to a customer concern # [redacted] filed on January 12, at the Canton Revdex.com Our store manager provided me the email correspondence between our customer and her regarding the customer’s complaint which I can provide if you likeOn Thursday January 12, at 8:59pm our customer sent an email to [redacted] outlining her complaint that the store charges a surcharge on USPS packagesOn Thursday January 12, at 11:44pm our manager responds to the complaint from her home saying: 1) She is extremely sorry that she did not receive the quality of service that she has come to know and expect2) Yes, we do have a 30% surcharge only on packages or envelopes requiring Priority Service We DO NOT charge anything extra on regular mail, first class mail, stamps, or envelopes that require extra first class postage3) She then gave the customer our store phone # to call her and also offered the customer to meet her at the store to resolve the matter to her satisfaction Our manager stated in the email the hours she would be working and if this was not convenient with the customer, she would give the customer her personal cell number to have a conversation4) Our store manager in closing stated she was sorry that we disappointed the customer and was the cause of her frustrationOn Friday January 13, at 7:17am our customer thanked our store manager for her prompt reply and offered a time to meet our managerOn Friday January 13, at 8:36am our manager replied that she could not meet at that time due to a family funeral and offered other times after 4pm to meetThat is the last correspondence our manager has had with the customer Since the complaint, our store manager has placed on our website postal banner that we do charge a fee for some postal services On behalf of our store staff, we regret this customer was upset with our service, but know our manager tried to rectify the situation immediately on learning of the complaint

This letter is in response to a customer concern # [redacted] filed on January 12, 2017 at the Canton Revdex.com.  Our store manager provided me the email correspondence between our customer and her regarding the customer’s complaint which I can provide if you like. On Thursday...

January 12, 2017 at 8:59pm our customer sent an email to [redacted] outlining her complaint that the store charges a surcharge on USPS packages. On Thursday January 12, 2017 at 11:44pm our manager responds to the complaint from her home saying: 1)      She is extremely sorry that she did not receive the quality of service that she has come to know and expect. 2)      Yes, we do have a 30% surcharge only on packages or envelopes requiring Priority Service.  We DO NOT charge anything extra on regular mail, first class mail, stamps, or envelopes that require extra first class postage. 3)      She then gave the customer our store phone # to call her and also offered the customer to meet her at the store to resolve the matter to her satisfaction.  Our manager stated in the email the hours she would be working and if this was not convenient with the customer, she would give the customer her personal cell number to have a conversation. 4)      Our store manager in closing stated she was sorry that we disappointed the customer and was the cause of her frustration. On Friday January 13, 2017 at 7:17am our customer thanked our store manager for her prompt reply and offered a time to meet our manager. On Friday January 13, 2017 at 8:36am our manager replied that she could not meet at that time due to a family funeral and offered other times after 4pm to meet. That is the last correspondence our manager has had with the customer.  Since the complaint, our store manager has placed on our website postal banner that we do charge a fee for some postal services.  On behalf of our store staff, we regret this customer was upset with our service, but know our manager tried to rectify the situation immediately on learning of the complaint.