Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and issue me a full refund and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, we have addressed the issues at the home located at [redacted] ** [redacted] I have included a summary of what was done, my conversations with Mrs [redacted] and a letter from [redacted] , which is the [redacted] we employed to mediate the necessary repairs at the homeI also spoke again with Mrs [redacted] this morning to confirm she had received'the letter from [redacted] , at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs [redacted] his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that [redacted] had the correct email address for Mrs [redacted] , and I also forwarded the email containing the letter to Mrs [redacted] During my conversations with Mrs [redacted] , she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
WE HAVE A 100% SATISFACTION GUARANTEE SO OF COURSE THE CUSTOMER CAN GET THERE MONEY BACK OUR DISPATCHERS WHEN SETTING TUNE UP CALLS ADVISE CUSTOMERS THAT IF THEY ARE NOT HAPPY WITH OUR SERVICE THEY DON'T HAVE TO PAY
No where, in the Companies response's to the *** *** ** ***, or the Revdex.com does the President of the company speak to the pictures of (1) the alleged diamond shaped hole in my Plenum (2) the fact that the the pictures were of Silver duct insulation and mine are black and (3) that I was still contractually entitled to One More Service call. Since I do not trust this company to come anywhere near my home, I submit I am entitled to the dollar value of the 4th and final Service Call. 1/4th of the original contract price of $422, ergo $
The customer has NOT purchased an AC unit. Has not paid a dime to date as of 9-1-16. We did him a favor as we have a mutual friend. Down unit and no AC and we installed on good faith without a deposit based on the mutual friends word. It was until
days later after the install that we came looking for payment that all of sudden there were problems. Numerous attempts were made via phone calls and text messages to try and resolve. This complaint only happened because of the Pre-Lien we filed on his home for non payment then the threats of complaining to the Revdex.com came up etcetc(Remember the work was completed on 7-18-and this complaint was filed 8-23-( the weekend after he got his Pre-Lien in the mail) Why in good faith wouldn't the customer have paid the $that he feels he owes according to his own complaint to this point. We will not discuss resolving a Revdex.com complaint that was never paid for
WE HAVE A 100% SATISFACTION GUARANTEE SO OF COURSE THE CUSTOMER CAN GET THERE MONEY BACK. OUR DISPATCHERS WHEN SETTING TUNE UP CALLS ADVISE CUSTOMERS THAT IF THEY ARE NOT HAPPY WITH OUR SERVICE THEY DON'T HAVE TO PAY
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and issue me a full refund and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The customer is being misled by *** period. I am willing to meet any representative from *** or any other company at the home owners home to verify they are *** OEM parts. We rely percent on the local support staff of any manufacturer when determining a repair meets warranty or not. There are a variety of factors (or excuses if you will) that the distributor uses when deciding to issue warranty or not. We were told on EVERY occassion by *** that the parts were NOT under warranty and we paid for the parts. It's not like we got the parts for free and told the customer we didn't which was the original implication. There are two ways to get Original OEM parts from *** in the Phoenix area. First being *** Parts. Which is who we originally contacted on behalf of the homeowners to verify warranty. When they denied warranty we were told they didn't have the part in stock anyways. Another distributor in town in *** which distributes *** *** (owned by ***). The parts that go into an *** *** unit and a *** unit are exactly the same and made in the same plant and have the same part numbers. I have personally been to the manufacturing plant in Tyler Texas where there are two manufacturing lines one is *** and one is *** ***. Same parts, same compressors, same fan motors, same TXV's. The difference?? The cabinets are painted different colors. Where am I going? We went to *** (*** ***) to purchase the *** parts that *** parts didn't have nor would they warranty. There is an absolute 100% guarantee that if we were to get the same part/parts from *** parts they would be identical and have the same part numbers on them. *** is simply playing a blame game for their mistake and it is not uncommon with them at all. I have been a *** dealer int the past and I'm not anymore for exact situations just as these. I have seen top of the line *** systems costing consumers upwards of $16k fail in the first two ye*** and *** not have a part available in the summer in the Phoenix area (the consumers even had a extended parts and labor warranty that was purchased through ***). You know what the fine print says?? Standard Freight included. So a part that would take a week to ship from another distribution center would be the "standard warranty". Do you know how many times I paid air freight for a customer because I couldn't explain to them how they bought the best system for the highest price and had to wait a week in the Heat for a part? Too many! This is standard issue with them. Despite all of this a contractor like us is under NO obligation to verify equipment/parts warranty with any consumer. It is simply just good practice. Had we not been mislead by *** the customer certainly would have had a better experience. A better question to ask would be why the premature failure of the "top of the line" *** Equipment to begin with
For some reason *** *** thinks that a different complaint venue will incur a different answer from us but it won't. I stand behind my original position. Our technicians are required to inspect the attic as part of our service and there are very good reasons for doing
so.No where on any invoice that *** *** signed does it say "Should last another years" nor would it be practical to say it by us or anyone nor would it be practical to think that someone would believe it. That's why manufacturer's only warranty replacement parts for year *** *** received more value that what he paid for in the original agreement. If you follow the attached invoices where he received services and parts included with the purchase they exceed the purchase price of the contract plain and simple. Meaning had he not bought the agreement and paid "a la carte" it would have exceeded the agreement purchase price.*** *** complained to the *** *** ** *** as well and that letter is attached. I still stand behind my position and my offer in the letter. I don't care what the other company said they did in regards to sealing *** ***'s duct work. We used to seal by hand as well many years ago until we found a much better and efficient process via Aeroseal. We have now serviced approximately 140,homes in the Phoenix and Tucson area over the last years and I can count on both hands the number of homes we were in that the duct work was installed correctly and not leaking. Nor have we ever run into a situation that we were not able to improve the duct work and leakage via the Aeroseal process. This is quite possibly why *** and *** offer homeowners a $rebate by having their duct work sealed professionally and why their is NO rebate for vapor barrier that I am aware of *** ***'s number has been removed from our database
To whom it may concern, we have addressed the issues at the home located at *** * *** *** ** *** ** I have included a summary of what was done, my conversations with Mrs*** and a letter from *** ***, which is the *** *** *** we employed to mediate
the necessary repairs at the homeI also spoke again with Mrs*** this morning to confirm she had received'the letter from *** ***, at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs*** his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that *** *** had the correct email address for Mrs***, and I also forwarded the email containing the letter to Mrs***During my conversations with Mrs. ***, she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
Mr*** has been refunded what was due him on the cancellation of his service contract and the check has cleared our bank.In regards to ***. The counter representative from *** did NOT honor the warranty when we purchased the replacement part. We had to pay for it
and even provided Mr*** with the receipt and told him if *** would reimburse us, we would reimburse him. We did NOT use a non-*** part for the repair, if Mr*** or the contractor talking to him were to check the part number on the coil he would see it was an exact match for replacement
To whom it may concern, we have addressed the issues at the home located at *** * *** *** ** *** ** I have included a summary of what was done, my conversations with Mrs*** and a letter from *** ***, which is the *** *** *** we employed to mediate the necessary repairs at the homeI also spoke again with Mrs*** this morning to confirm she had received'the letter from *** ***, at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs*** his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that *** *** had the correct email address for Mrs***, and I also forwarded the email containing the letter to Mrs***During my conversations with Mrs. ***, she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me
Regards,
*** ***
No check has been cut that I am aware of. The original purchase was made using an American Express Card. Any refund that would be made would have to be made back to the card it was purchased with. We were paid by American Express not Sharon. Cutting a check to
Sharon directly could be construed as money laundering and illegal. Our company policy as well as many are to make refunds the same way that they were purchased. This was communicated to both Noel and Tony and should have been communicated to *** as well. We need the card that was used to make the purchase to make any kind of refund and I have not been made aware that has happened. Randy W***
Neither *** nor *** ever indicated that my American Express card number was needed to settle this claim. In fact, in a recording left on our answering machine on April 26, which we still have access to, ***l claims that the check had already been "cut" and sent out to me and that they were currently in the process of checking with their bank to verify the address to which it was sent. He stated that, if necessary, they would cut another check and hand carry it to me in the next two (or few) days. The last time I remember speaking with ***, as ***l was no longer answering calls at that number, *** informed me that Randy had had a death of one of his parents; and, as a result, since he (Randy) was the only one in the office authorized to sign checks, I had to wait until Randy returned to have him cut one. Several times after, I called his number, and no one answered my calls after that. If Randy, or one of his subordinates, wants to resolve this situation, all they need to do is call me and I will give them my current American Express card number (as my previous one is no longer valid since Costco started issue their own Visa cards), and they can refund the amount of $to my card to resolve this situation
In response to Western States, I have several points to make Yes, we received the check and cashed it as stated by the Western States representative However, we were told by *** of Wester States on August 28, that we would receive the refund within 6-business days which did not happen On September 24, 2015, *** left a message and apologized that we had not received the check after multiple attempts to contact ***.After repeated unreturned phone calls we received the check on October 26, which is approximately weeks after the time we were told we could expect it.In regards to the *** warranty on coil, we never requested a refund on the part because the part was out of warranty at the time of the repair as confirmed by *** corporate At the time of that repair we did not receive a receipt from Western States showing what they had paid for the part or through whom they had gotten part The only thing we received was the receipt of payment generated by the Wester States service technician.This brings me to the two repairs that should have been covered by the *** Corporate consumer warranty We had to replace a condenser fan and a TXV valve which we were told by Wester States at the time were not covered by warrantyWhen we recently questioned this, we were told to contact *** Corporate by Wester States and if *** Corporate would reimburse Western State, Western States would in turn reimburse us We contacted *** Corporate, provide them all the information and history of repairs and they in turn contacted Wester States *** Corporate determined based on their contact with Western States, that Western States used third party parts not *** parts thus we could not be reimbursed for the parts Had they been *** parts, *** Corporate would have reimbursed the cost of parts.Because of the misinformation provided to us by Western States and their use of third party parts, it cost us $1,532,in addition to having to accept only a portion of the money we paid for extending, $638, our service contract with Western States for a total of $2, Based on other complaints of Western States' customers, we are but one to have have been mislead by them which ended up in needlessly costing us money. Bottom line, we would like to be reimbursed for the parts we had to pay for that should have been covered by the *** Warranty but which they choose to mislead us in order to bilk us out of money that we should never have had to pay
This company has been offered settlement in the full amount less actual damages but was not even able to provide any documentation to the unit installed nor provide the *** rebate information to this point.I am not paying for something that I have no documentation of what was installed. I had a 5ton unit and their first invoice and thank you card only shows a 4TonPer Tony when I asked agin for this information, I was told my unit was not *** rebate compliant when in the beginning this unit wasI have sent a copy of the model tagon the unit and still do not have a response from them on that.Their timeline is incorrectTheir crew was informed of damage to gate and boat when they were thereIt was only after they left I found the bathroom hot and found access panel and surrounding trim damagedThey finally sent someone out to take pictures and then another delayed response to any resolutionI was constantly promised things were being handled and the day I received the lein notice is when I took further actionI was promised two days ago from Tony that he would have all of the documentation handled and he was to have the corrected invoice for me to pay today 9-1-I have only received this as their response and nothing else furtherI have complete text messages and emails for someones reviewI have asked them to have this resolved by todayI have other correspondence from them showing a smaller unit installed than what was originally there and now Tony has told me this unit now is not compliant with the *** rebate as originally discussedI need warranty ,*** documents and an invoice from them showing the adjusted amountI also feel that someone should be aware that this company also allowed the RFreon to escape into the air as I was told they did not have a way to capture itThe technician had a short hose running into a milk jug with water in it
We had already refunded the money and it had cleared our bank prior to receiving this (the customer stated that "we just needed to learn our lesson"). We installed a part in 2012. It failed in 2015. An electrician named "Mike" according to his letter (no reference to a
license number or company) stated it was wired wrong. I guess it's possible but if it were wired wrong in why did it take til to fail? Guess will never know. The customer has their money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and issue me a full refund and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, we have addressed the issues at the home located at [redacted] ** [redacted] I have included a summary of what was done, my conversations with Mrs [redacted] and a letter from [redacted] , which is the [redacted] we employed to mediate the necessary repairs at the homeI also spoke again with Mrs [redacted] this morning to confirm she had received'the letter from [redacted] , at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs [redacted] his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that [redacted] had the correct email address for Mrs [redacted] , and I also forwarded the email containing the letter to Mrs [redacted] During my conversations with Mrs [redacted] , she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
WE HAVE A 100% SATISFACTION GUARANTEE SO OF COURSE THE CUSTOMER CAN GET THERE MONEY BACK OUR DISPATCHERS WHEN SETTING TUNE UP CALLS ADVISE CUSTOMERS THAT IF THEY ARE NOT HAPPY WITH OUR SERVICE THEY DON'T HAVE TO PAY
No where, in the Companies response's to the *** *** ** ***, or the Revdex.com does the President of the company speak to the pictures of (1) the alleged diamond shaped hole in my Plenum (2) the fact that the the pictures were of Silver duct insulation and mine are black and (3) that I was still contractually entitled to One More Service call. Since I do not trust this company to come anywhere near my home, I submit I am entitled to the dollar value of the 4th and final Service Call. 1/4th of the original contract price of $422, ergo $
The customer has NOT purchased an AC unit. Has not paid a dime to date as of 9-1-16. We did him a favor as we have a mutual friend. Down unit and no AC and we installed on good faith without a deposit based on the mutual friends word. It was until
days later after the install that we came looking for payment that all of sudden there were problems. Numerous attempts were made via phone calls and text messages to try and resolve. This complaint only happened because of the Pre-Lien we filed on his home for non payment then the threats of complaining to the Revdex.com came up etcetc(Remember the work was completed on 7-18-and this complaint was filed 8-23-( the weekend after he got his Pre-Lien in the mail) Why in good faith wouldn't the customer have paid the $that he feels he owes according to his own complaint to this point. We will not discuss resolving a Revdex.com complaint that was never paid for
WE HAVE A 100% SATISFACTION GUARANTEE SO OF COURSE THE CUSTOMER CAN GET THERE MONEY BACK. OUR DISPATCHERS WHEN SETTING TUNE UP CALLS ADVISE CUSTOMERS THAT IF THEY ARE NOT HAPPY WITH OUR SERVICE THEY DON'T HAVE TO PAY
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and issue me a full refund and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The customer is being misled by *** period. I am willing to meet any representative from *** or any other company at the home owners home to verify they are *** OEM parts. We rely percent on the local support staff of any manufacturer when determining a repair meets warranty or not. There are a variety of factors (or excuses if you will) that the distributor uses when deciding to issue warranty or not. We were told on EVERY occassion by *** that the parts were NOT under warranty and we paid for the parts. It's not like we got the parts for free and told the customer we didn't which was the original implication. There are two ways to get Original OEM parts from *** in the Phoenix area. First being *** Parts. Which is who we originally contacted on behalf of the homeowners to verify warranty. When they denied warranty we were told they didn't have the part in stock anyways. Another distributor in town in *** which distributes *** *** (owned by ***). The parts that go into an *** *** unit and a *** unit are exactly the same and made in the same plant and have the same part numbers. I have personally been to the manufacturing plant in Tyler Texas where there are two manufacturing lines one is *** and one is *** ***. Same parts, same compressors, same fan motors, same TXV's. The difference?? The cabinets are painted different colors. Where am I going? We went to *** (*** ***) to purchase the *** parts that *** parts didn't have nor would they warranty. There is an absolute 100% guarantee that if we were to get the same part/parts from *** parts they would be identical and have the same part numbers on them. *** is simply playing a blame game for their mistake and it is not uncommon with them at all. I have been a *** dealer int the past and I'm not anymore for exact situations just as these. I have seen top of the line *** systems costing consumers upwards of $16k fail in the first two ye*** and *** not have a part available in the summer in the Phoenix area (the consumers even had a extended parts and labor warranty that was purchased through ***). You know what the fine print says?? Standard Freight included. So a part that would take a week to ship from another distribution center would be the "standard warranty". Do you know how many times I paid air freight for a customer because I couldn't explain to them how they bought the best system for the highest price and had to wait a week in the Heat for a part? Too many! This is standard issue with them. Despite all of this a contractor like us is under NO obligation to verify equipment/parts warranty with any consumer. It is simply just good practice. Had we not been mislead by *** the customer certainly would have had a better experience. A better question to ask would be why the premature failure of the "top of the line" *** Equipment to begin with
For some reason *** *** thinks that a different complaint venue will incur a different answer from us but it won't. I stand behind my original position. Our technicians are required to inspect the attic as part of our service and there are very good reasons for doing
so.No where on any invoice that *** *** signed does it say "Should last another years" nor would it be practical to say it by us or anyone nor would it be practical to think that someone would believe it. That's why manufacturer's only warranty replacement parts for year *** *** received more value that what he paid for in the original agreement. If you follow the attached invoices where he received services and parts included with the purchase they exceed the purchase price of the contract plain and simple. Meaning had he not bought the agreement and paid "a la carte" it would have exceeded the agreement purchase price.*** *** complained to the *** *** ** *** as well and that letter is attached. I still stand behind my position and my offer in the letter. I don't care what the other company said they did in regards to sealing *** ***'s duct work. We used to seal by hand as well many years ago until we found a much better and efficient process via Aeroseal. We have now serviced approximately 140,homes in the Phoenix and Tucson area over the last years and I can count on both hands the number of homes we were in that the duct work was installed correctly and not leaking. Nor have we ever run into a situation that we were not able to improve the duct work and leakage via the Aeroseal process. This is quite possibly why *** and *** offer homeowners a $rebate by having their duct work sealed professionally and why their is NO rebate for vapor barrier that I am aware of *** ***'s number has been removed from our database
To whom it may concern, we have addressed the issues at the home located at *** * *** *** ** *** ** I have included a summary of what was done, my conversations with Mrs*** and a letter from *** ***, which is the *** *** *** we employed to mediate
the necessary repairs at the homeI also spoke again with Mrs*** this morning to confirm she had received'the letter from *** ***, at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs*** his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that *** *** had the correct email address for Mrs***, and I also forwarded the email containing the letter to Mrs***During my conversations with Mrs. ***, she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
Mr*** has been refunded what was due him on the cancellation of his service contract and the check has cleared our bank.In regards to ***. The counter representative from *** did NOT honor the warranty when we purchased the replacement part. We had to pay for it
and even provided Mr*** with the receipt and told him if *** would reimburse us, we would reimburse him. We did NOT use a non-*** part for the repair, if Mr*** or the contractor talking to him were to check the part number on the coil he would see it was an exact match for replacement
To whom it may concern, we have addressed the issues at the home located at *** * *** *** ** *** ** I have included a summary of what was done, my conversations with Mrs*** and a letter from *** ***, which is the *** *** *** we employed to mediate the necessary repairs at the homeI also spoke again with Mrs*** this morning to confirm she had received'the letter from *** ***, at which time she indicated to me she had notI then spoke to Sam, the Engineer who visited the home, and he emailed both myself and Mrs*** his report, stating that Western States Home Services has done the repair work in compliance with his recommendationsI confirmed that *** *** had the correct email address for Mrs***, and I also forwarded the email containing the letter to Mrs***During my conversations with Mrs. ***, she was in agreement to removing the Complaint once the issue was resolved, I once again confirmed that this morning at which time she said she had not received the letterI have included a copy of the 2-page letter in this faxAt this time, she now has letterAll repairs have been completed at this timePlease let me know if any questions or concerns please let me know
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me
Regards,
*** ***
No check has been cut that I am aware of. The original purchase was made using an American Express Card. Any refund that would be made would have to be made back to the card it was purchased with. We were paid by American Express not Sharon. Cutting a check to
Sharon directly could be construed as money laundering and illegal. Our company policy as well as many are to make refunds the same way that they were purchased. This was communicated to both Noel and Tony and should have been communicated to *** as well. We need the card that was used to make the purchase to make any kind of refund and I have not been made aware that has happened. Randy W***
Neither *** nor *** ever indicated that my American Express card number was needed to settle this claim. In fact, in a recording left on our answering machine on April 26, which we still have access to, ***l claims that the check had already been "cut" and sent out to me and that they were currently in the process of checking with their bank to verify the address to which it was sent. He stated that, if necessary, they would cut another check and hand carry it to me in the next two (or few) days. The last time I remember speaking with ***, as ***l was no longer answering calls at that number, *** informed me that Randy had had a death of one of his parents; and, as a result, since he (Randy) was the only one in the office authorized to sign checks, I had to wait until Randy returned to have him cut one. Several times after, I called his number, and no one answered my calls after that. If Randy, or one of his subordinates, wants to resolve this situation, all they need to do is call me and I will give them my current American Express card number (as my previous one is no longer valid since Costco started issue their own Visa cards), and they can refund the amount of $to my card to resolve this situation
In response to Western States, I have several points to make Yes, we received the check and cashed it as stated by the Western States representative However, we were told by *** of Wester States on August 28, that we would receive the refund within 6-business days which did not happen On September 24, 2015, *** left a message and apologized that we had not received the check after multiple attempts to contact ***.After repeated unreturned phone calls we received the check on October 26, which is approximately weeks after the time we were told we could expect it.In regards to the *** warranty on coil, we never requested a refund on the part because the part was out of warranty at the time of the repair as confirmed by *** corporate At the time of that repair we did not receive a receipt from Western States showing what they had paid for the part or through whom they had gotten part The only thing we received was the receipt of payment generated by the Wester States service technician.This brings me to the two repairs that should have been covered by the *** Corporate consumer warranty We had to replace a condenser fan and a TXV valve which we were told by Wester States at the time were not covered by warrantyWhen we recently questioned this, we were told to contact *** Corporate by Wester States and if *** Corporate would reimburse Western State, Western States would in turn reimburse us We contacted *** Corporate, provide them all the information and history of repairs and they in turn contacted Wester States *** Corporate determined based on their contact with Western States, that Western States used third party parts not *** parts thus we could not be reimbursed for the parts Had they been *** parts, *** Corporate would have reimbursed the cost of parts.Because of the misinformation provided to us by Western States and their use of third party parts, it cost us $1,532,in addition to having to accept only a portion of the money we paid for extending, $638, our service contract with Western States for a total of $2, Based on other complaints of Western States' customers, we are but one to have have been mislead by them which ended up in needlessly costing us money. Bottom line, we would like to be reimbursed for the parts we had to pay for that should have been covered by the *** Warranty but which they choose to mislead us in order to bilk us out of money that we should never have had to pay
We have been talking with the customer to find an amicable solution. We are close should be all finished by tomorrow and everyone happy. Regards, ***
This company has been offered settlement in the full amount less actual damages but was not even able to provide any documentation to the unit installed nor provide the *** rebate information to this point.I am not paying for something that I have no documentation of what was installed. I had a 5ton unit and their first invoice and thank you card only shows a 4TonPer Tony when I asked agin for this information, I was told my unit was not *** rebate compliant when in the beginning this unit wasI have sent a copy of the model tagon the unit and still do not have a response from them on that.Their timeline is incorrectTheir crew was informed of damage to gate and boat when they were thereIt was only after they left I found the bathroom hot and found access panel and surrounding trim damagedThey finally sent someone out to take pictures and then another delayed response to any resolutionI was constantly promised things were being handled and the day I received the lein notice is when I took further actionI was promised two days ago from Tony that he would have all of the documentation handled and he was to have the corrected invoice for me to pay today 9-1-I have only received this as their response and nothing else furtherI have complete text messages and emails for someones reviewI have asked them to have this resolved by todayI have other correspondence from them showing a smaller unit installed than what was originally there and now Tony has told me this unit now is not compliant with the *** rebate as originally discussedI need warranty ,*** documents and an invoice from them showing the adjusted amountI also feel that someone should be aware that this company also allowed the RFreon to escape into the air as I was told they did not have a way to capture itThe technician had a short hose running into a milk jug with water in it
We had already refunded the money and it had cleared our bank prior to receiving this (the customer stated that "we just needed to learn our lesson"). We installed a part in 2012. It failed in 2015. An electrician named "Mike" according to his letter (no reference to a
license number or company) stated it was wired wrong. I guess it's possible but if it were wired wrong in why did it take til to fail? Guess will never know. The customer has their money