Zacks Investment Research, Inc.

Initial Business Response /* (1000, 5, 2015/05/22) */
I have confirmed that this customer has been removed from all internal and external marketing lists
Note: If this customer has signed up for Zacks offers with any email addresses other than the one identified in this complaintHe must
provide those alternate email addresses if marketing offers are not desired
Thanks

Initial Business Response /* (1000, 5, 2015/02/06) */
To Whom It Concerns:
I've had an opportunity to gather the appropriate information from our customer service team to address this case properlyOn you signed up for a 30-day trial to the Zacks Ultimate productThis product
auto-renews each month for $
The Zacks Ultimate product gives you access to all 12+ stock trading services offered by ZacksAs part of this service, you receive email alerts regarding various commentary and stock picks for each serviceWhile a member of the Zacks Ultimate, you took the necessary steps on the Zacks.com web site to unsubscribe from receiving the email alerts for this serviceWhen you unsubscribed, you did not complete any steps to cancel your subscription
On 1.27.14, you contacted our office to cancel your subscriptionAs a courtesy, the Zacks representative refunded the $monthly subscription for the three prior months - November, December and January
I hope the information outlined here clears this matter
Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Zacks own response illustrates their deliberately misleading and dishonest marketingBy their own admission I unsubscribed from their email serviceThat's all there is, an email service, I did not subscribe to or receive anything elseI unsubscribed following their own processTo state that that I unsubscribed but did not cancel is absurdThis was a monthly trial, I unsubscribedPeriodI want the money backTheir practices involved a misleading capture of my credit card numberMy recourse from this point is to challenge the charge via the credit card company complaint process and then a complaint to the Illinois Attorney General where they gladly accept consumer complaints
Final Business Response /* (4000, 9, 2015/02/18) */
Our internal service team contacted this customer directly to resolve this matterBoth parties have since come to a mutual agreement and now consider this matter closed

Initial Business Response /* (1000, 5, 2015/10/15) */
Dear Whom It Concerns:
This customer was refunded $on Please advise if any additional information is required
Thanks,

To Whom It Concerns:My internal investigation did not reveal that Mr*** was not receiving marketing emails from Zacks so I contacted Ben *** directly on 10/25/requesting that he forward samples of unwanted emails he has receivedMr*** forward an auto-generated email for a stock
ticker that was being trackedI was able to work with our customer service department to change his email preferences so he would not receive the portfolio tracker email any longerOn 10/28, I contacted Mr*** to let him know the issue was resolved and advise he could contact me directly if any other issues aroseThus, I consider this matter closedPlease advise if any additional steps are requiredThank you

Dear Mr***:It appears you submitted an email inquiry on Sunday, February about investing in stock portfolios that were slightly aggressive One of our account managers responded the afternoon of Monday, February outlining a full description of the many trading services we
offer and recommended one particular service that potentially met your needThe account manager never received any follfrom youBut nonetheless we have cancelled your trial subscriptionLet us know if we can provide any additional assistanceThanks,

Dear *** ***The book you ordered is distributed by an external companyI've been advised you were contacted directly to resolve this issueA replacement book has been shippedYour monthly billing for the Zacks Premium Plus product has been cancelledIn addition, a refund for the six
monthly charges to Zacks Premium Plus has been issuedLet us know if this matter requires any additional attention.Thanks,

Initial Business Response /* (1000, 5, 2015/05/19) */
Dear Who It Concerns:
It has been confirmed that this customer has been removed from all internal and external marketing lists
Note: If this customer has signed up for Zacks offers with any email addresses other than the one identified
in this complaintHe must provide those alternate email addresses if marketing offers are not desired
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will wait for the fourteen days to pass to confirm that my case is resolved. I am however pretty sure that we have not heard the last of thisWatch this space for more disgruntled consumers that have to go through all this to get their names off the list
Sincerely,
*** ***

Mr. [redacted]:When you took advantage of the free offer for a stock analysis on ** you also signed up for our free newsletter [redacted] from the [redacted]. This information would have been outlined as part of the registration process. Nonetheless, please be advised I contacted the appropriate departments to...

have your email address removed from our mailing list. If you require any additional assistance please don't hesitate to ask. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10985492, and find that this resolution is satisfactory to me.
Sincerely,
Jonathan [redacted]

I've been advised that [redacted] was removed from our mailing list on 10.14. If [redacted] is still receiving marketing emails that he believes are related to Zacks Investment Research. I would like to ask that copies of the email offers be sent to my attention to investigate. In addition, if [redacted]...

[redacted] has responded to [redacted] offers using an email address other than [redacted] I would ask that those email addresses also be provided if marketing offers are no longer warranted. Hopefully this matter is now resolved. If not, please advise as soon as possible. Thanks.

Dear Mr. [redacted]I have contacted multiple divisions within the Zacks family and have not located your email address in any databases. If you are receiving emails from Zacks via an email address other than the one included in your compliant. Please forward. In addition, I welcome you to send...

emails you have received from Zacks to my direct attention at [redacted]I'm looking forward to resolving this matter as soon as possible with your help.  Thanks.

Dear [redacted]I have reached out to the various teams here at Zacks to ensure your email address - [redacted] has been removed from all marketing lists. Please be aware it may take up seven to fourteen days before you stop receiving emails. If you continue to receive...

email messages beyond the fourteen day limit. I would ask that you forward those emails through this communication process which will help me identify if there's an error with our system. Note: If you have signed up for Zacks' offers using a different email address. Please complete the unsubscribe process for that particular email address if you no longer want to receive marketing promotions. Lastly, I personally completed our "forgot my password" process and was able to retrieve my password. For future reference, I have included the link to complete the process:[redacted]If you have any follow-up questions, please advise. Thanks,

To Whom It Concerns:We have refunded the customer [redacted] for the [redacted] subscription. A Zacks representative has emailed the customer to advise him of the refund. If you have additional concerns please advise. Thanks,

Initial Business Response /* (1000, 5, 2015/03/29) */
Dear Whom It Concerns:
[redacted] purchased Zacks' Research Wizard stock screening software. This product auto-renews each year after the initial purchase. All would have been outlined in the initial written correspondence at the time...

of purchase. I have since contacted the appropriate department to refund Mr. [redacted] the $1,400 charge. The refund will take 7 - 10 business for the credit to be placed back on his card.
Please advise if there are any follow-up questions.
Thanks,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/09) */
Mr. [redacted]:
I was advised that the email address listed in this complaint was removed from our marketing efforts on 10.29.2014. Nonetheless I requested all departments ensure you have been removed from all email communications from Zacks....

Please allow up to 7 days from today to ensure you are removed from all databases.
If by chance you receive any emails from Zacks after the 7 days has expired. Please forward immediately so I can investigate if there is a possible gap in our system.
Lastly, if you have signed-up for any other offers from Zacks using an email address other than the one specified in this form. Please provide those email addresses and advise if you would like them removed from future promotional offers from Zacks.
Thanks for bringing this matter to my attention.
Best.

Dear Revdex.com,[redacted] contacted our office on 11/24/15 regarding the recurring $299 monthly charge for his Zacks Ultimate subscription. The sales rep promptly refunded the $299 charge so [redacted] would not charged. Please advise if this does not meet his request. Thanks,[redacted]...

[redacted]

Dear Whom It Concerns:I have contacted the appropriate departments to ensure email address [redacted] for [redacted] is removed from all Zacks marketing communications. Please allow up to 14 days for all our systems to update to ensure email address...

[redacted] is removed from all future marketing materials. I want to share that we also received a request to change [redacted] email address to [redacted]. The Revdex.com message above does not include this email address in its compliant so no change was made to email address [redacted]. Please advise if any additional steps are required. Thanks,

Dear Mr. [redacted]You signed up for a free trial to our Zacks Ultimate subscription. The product auto renews at $299 per month once the trial expires as outlined in our promotional materials. Also note, per your phone inquiry, our customer service rep voided your transaction prior to the...

trial's expiration date so no amount was charged to your credit card. If you feel this is incorrect - please feel free to contact me directly at [redacted] Thanks,[redacted]

I have contacted our customer service department to refund Daryl Waldrup the $249 subscription cost. I will send a follow-up response once the request is processed. Thanks,