ZankYou USA

We're sorry to hear that you have been having issues and are not happy with your service so far, however we would like to point out a few things to try and resolve the situationFirstly, we aim to respond to all emails in a timely manner, as we have done with yourselfAs you can see from the screenshots below, all emails except for one were responded to within one dayThe one delay in our response was over Easter, which in this case the email was responded to upon our return after the public holidaysThroughout our responses, you can see that we have aimed to provide solutions to any problems that have arisen [redacted] ** [redacted] ** [redacted] ** [redacted] ** [redacted] With regards to your comment about us having wrong information; the address we had for you was incorrect and this is why we got in contact to update the informationHowever, your address was necessary so that we could send a wedding box of congratulations cards to yourselves and this has no affect on the transfer of your fundsYou are correct that in the form we sent you, you were unable to alter your addressHowever we resolved this issue by manually changing your address on our system ourselvesOnce the payments you have received have gone through the standard day validation period, which is necessary for security reasons and to reduce the risk of fraud, you are able to access them whenever you wishYour incorrect address does not impede the access to your funds at any stageWe are unsure as to why you have stated that you cannot retrieve your funds, as we can see that you requested a transfer on March [redacted] at 23:and the transfer was made on March [redacted] at 16:Your transfer was made well within the working days that we specify that transfers will be made in With regards to your comment that many guests have had problems making payments and have been unable to do so with ease; We have had a look at this and can see that out of all of your payments only one of your guests had an issue initially with making a payment, which on a second attempt was then successfulWe would also like to highlight that the failed payment was due to the guest's bank rejecting the payment, and was not an issue with ZankyouAgain we apologise that you feel you have not been able to get in touch with us, if you still have any doubt or issues then please do get in touch with us again, so that we can further assist you on the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We're sorry to hear that you have been having issues and are not happy with your service so far, however we would like to point out a few things to try and resolve the situation. Firstly, we aim to respond to all emails in a timely manner, as we have done with yourselfAs you can see from the
screenshots below, all emails except for one were responded to within one dayThe one delay in our response was over Easter, which in this case the email was responded to upon our return after the public holidaysThroughout our responses, you can see that we have aimed to provide solutions to any problems that have arisen.*** ** ***
*** ** ***
*** ** ***
*** ** ***With regards to your comment about us having wrong information; the address we had for you was incorrect and this is why we got in contact to update the informationHowever, your address was necessary so that we could send a wedding box of congratulations cards to yourselves and this has no affect on the transfer of your fundsYou are correct that in the form we sent you, you were unable to alter your addressHowever we resolved this issue by manually changing your address on our system ourselves.Once the payments you have received have gone through the standard day validation period, which is necessary for security reasons and to reduce the risk of fraud, you are able to access them whenever you wishYour incorrect address does not impede the access to your funds at any stageWe are unsure as to why you have stated that you cannot retrieve your funds, as we can see that you requested a transfer on March *** at 23:and the transfer was made on March ** at 16:Your transfer was made well within the working days that we specify that transfers will be made in. With regards to your comment that many guests have had problems making payments and have been unable to do so with ease; We have had a look at this and can see that out of all of your payments only one of your guests had an issue initially with making a payment, which on a second attempt was then successfulWe would also like to highlight that the failed payment was due to the guest's bank rejecting the payment, and was not an issue with Zankyou.Again we apologise that you feel you have not been able to get in touch with us, if you still have any doubt or issues then please do get in touch with us again, so that we can further assist you on the matter

Dear customer,
We are so sorry to hear you are not satisfied with our services. However, we have tried several...

times to contact with you just this week but did not receive any response on your behalf (see screenshots attached).
As previously mentioned to you in several e-mails, we ordered the transfer on time but it was rejected by the bank because the account provided didn´t exist (please see document attached).
This is why we asked you to correct the bank details and suggest you several safe alternatives to send us the information we need to be able to transfer your funds but. 
As transparently stated on our Terms of Use of Wedding Registry , art.2.4.2 ". It is the responsibility of the BENEFICIARIES to verify that their all their banking information (including but not limited to, bank account titleholder, bank name and address, account number and routing number) is correct and up to date before submitting the contract. Wire transfers that are returned to ZANKYOU as a result of incorrect banking information as submitted by the BENEFICIARIES are subject to additional fees to reissue the subsequent transfers."In your case and as an apology for the delay you suffered to obtain a first answer, we offered you our services for free and we informed you that as soon as you send us your account details and we get them correctly we will transfer not only your transfer balance but also all the fees charged to your giftlist. 
We are very sorry for the delay and we want to reinforce that we really want to send you your money as soon as possible. 
Zankyou´s priority is customer satisfaction (above any profit). Once again, we are so sorry and looking forward to solve this matter.
Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We're sorry to hear that you have been having issues and are not happy with your service so far, however we would like to point out a few things to try and resolve the...

situation. Firstly, we aim to respond to all emails in a timely manner, as we have done with yourself. As you can see from the screenshots below, all emails except for one were responded to within one day. The one delay in our response was over Easter, which in this case the email was responded to upon our return after the public holidays. Throughout our responses, you can see that we have aimed to provide solutions to any problems that have arisen.
[redacted]
With regards to your comment about us having wrong information; the address we had for you was incorrect and this is why we got in contact to update the information. However, your address was necessary so that we could send a wedding box of congratulations cards to yourselves and this has no affect on the transfer of your funds. You are correct that in the form we sent you, you were unable to alter your address. However we resolved this issue by manually changing your address on our system ourselves.
Once the payments you have received have gone through the standard 10 day validation period, which is necessary for security reasons and to reduce the risk of fraud, you are able to access them whenever you wish. Your incorrect address does not impede the access to your funds at any stage. We are unsure as to why you have stated that you cannot retrieve your funds, as we can see that you requested a transfer on March [redacted] at 23:00 and the transfer was made on March ** at 16:00. Your transfer was made well within the 2 working days that we specify that transfers will be made in. 
With regards to your comment that many guests have had problems making payments and have been unable to do so with ease; We have had a look at this and can see that out of all of your payments only one of your guests had an issue initially with making a payment, which on a second attempt was then successful. We would also like to highlight that the failed payment was due to the guest's bank rejecting the payment, and was not an issue with Zankyou.
Again we apologise that you feel you have not been able to get in touch with us, if you still have any doubt or issues then please do get in touch with us again, so that we can further assist you on the matter.