ZBoard

This unit was discontinued months agoWe continued to support it after discontinuing it but earlier this year we also discontinued support

Business Response:This customer had opportunities has now received their product and we've heard no further complaints

The product in question was discontinued at the end of 2014, months agoThe board came with a six month warranty initiallyWe have moved on to the next generation and no longer inventory the part the customer needs to fix their issue, though we are working on releasing a new, better component The item does not need to be thrown away.We have offered the customer a deep discount on our current generation and will continue to work to win back their business

I have just left you an email and I wanted to follow it up with an email.I have been attempting to figure out our side of Mr [redacted] 's complaint for some time now.Mr [redacted] has his product and the issue is in the past.Please let me know the next steps

We have not - as far as we know - ignored any of the customer's emails, we have replied offering to replace the product in full at no costRefunds are no longer an option unfortunately as the board is several years outside its return policy

To remedy the headaches this customer has had this customer has been given a very large discount, a discount code that only is usable on full priced itemsThe customer found an unpublished product on our site (making this find-able was a mistake on our part) which was not listed at full priceThe
combination of the mis-marked product + the discount made the item freeThe customer purchased the item at no costI cancelled the order and as a further apology increased the customer's discount code on full priced product

I am rejecting this response because: it has not been reolvedThe only thing that has been done from the business is offering a bigger discount ocasionallyRight now the discount is a moot pointWhat the issue now is the fact that an order that was paid in full with shipping to be returned once the order was placed all this per ***It was a published offer on the internetAnx I have copys and screenshots of the published add as well as multiple conformations and thank you's availNow were they a mistake also? Look on amazon and a few other customer satisfaction is horribleI paid for a zboard 2nd addition Blue and thats what I expectThis is what I get for giving this company a 2nd chanceThe first skateboard makes a nice paper weight thoughSounds to me that there is some internal issues within the companyBecause they sure dont get the fact that without a satisfied customer they wouldnt existAnd I truley am not satisfied with service and can not comment on quality because the refuse to fullfill a paid for product

I am rejecting this response because: It took over two years and company unwilling to refund me took several different ways to actually get the product I didn't want and just barely received my product after two years.

The product in question was discontinued at the end of 2014, 28 months ago. The board came with a six month warranty initially. We have moved on to the next generation and no longer inventory the part the customer needs to fix their issue, though we are working on releasing a new, better component....

The item does not need to be thrown away.We have offered the customer a deep discount on our current generation and will continue to work to win back their business.

Business Response:This customer had opportunities has now received their product and we've heard no further complaints.

I have just left you an email and I wanted to follow it up with an email.I have been attempting to figure out our side of Mr [redacted]'s complaint for some time now.Mr [redacted] has his product and the issue is in the past.Please let me know the next steps.

This unit was discontinued 33 months ago. We continued to support it after discontinuing it but earlier this year we also discontinued support.