Zila Cosmetics

TO: Revdex.com FROM: [redacted] RE: Complaint ID#: [redacted] DATE: April 3, On January 13, 2018, I received an email promotion of a product called ZiladermThey offered a free trial and encouraged potential customers to “Claim Your Bottle Now.” (See attached email promotion sent 1-13-@ 10:AM.) The only requirement was to pay all shipping and handling fee’s which came to a total amount of $ There was no mention in the email of a 14-day free trial period as you can read for yourself in the attached email No additional charges should have been made to my credit card When I initially contacted the company on 3-7-18, Customer Service Representative Kim first informed me of the additional shipment, however she told me that I was able to keep the product once I received it After speaking to a supervisor named George on 3-12-18, he instructed me to return the productI followed his instructions and the product was mailed on 3-16-via United States Postal Service My All Natural Solutions received the product on Monday, March 19, (See attached USPS receipt) My All Natural Solutions only credited my account on 3-12-for $ and the second and final credit was made on 3-20-for $ That comes to a total of $ (See attached credit card statement of credits made to my account) On March 13, 2018, I made a written request to My All Natural Solutions for a FULL REFUND for $ and to date, my card reflects a refund for $ These two unauthorized charges made in February and March caused my credit utilization rate to exceed 30% according to my Transunion, Equifax and Experian credit reportI have received a significant drop in credit score as a result of the actions of My All Natural Solutions This issue has not yet been resolved

Hello, The amount of $has been refunded 01/19/01:38pm By danyelle - Refunded - $Trans-ID: 394309752701/19/04:24pm By drew - Refunded - $Trans-ID: This case was brought to the managers attention thus the later refund of $for a total refund of $

I received the shipment of books, ( was suposed to be one) after the trial ended. From their mistake of sending me the whole collection, I have acrued -$220. The amount goes up daily. From one simple order of a trial book for a very small amount of money, I have to pay ovet $200. This has been terrible. I have no income. I am a full time student. If I get any kind of refund from filing on my school grants and loans, it will all dissapear into thin air. This is devistating to me. It is going to really hurt. I NEVER have money. This is my first bank account ever. I look like a fool. The exact day that I received these books, I called the company and told them about it. So, I do not see how it could be my fault for not contacting them before deadline. The last response on the pbone, they offered to pay $$60 and I get to keep the world's most expensive childrens books. That $made no difference on my bank acctas it wasnt the full amount taken, plus the bank charged me two days $plus a charge for every day that it stays in the negetive. I will be devistated to see all of that money go for nothing. It is their fault. they are the ones that sent the whole set, and charged me for them. Also, they sent them really late. I received them after the trial period cutoff. kind of like the meant to do soEither way, I do not feel that I should have to lose the money that I NEVER HAVE. If I dont get a refund and fast, I will have to close my acctthat is not a good way to try to establish some sort of relationship with a bank. It will also make it very hard to find another acctI feel that they need to pay the whole fee. That way I can start freshThis is all due to THEIR ERRORS NONE OF MINE. Regards,*** *** *

Hello, As previously stated we have issued a full refund on the purchasing price of the FACE CREAM Mary Sadar ordered. As to the "books" she is referring to that is neither our company or our product/s.

TO:      Revdex.com FROM:  [redacted] RE:      Complaint ID#: [redacted] DATE:   April 3, 2018   On January 13, 2018, I received an email promotion of a product called Ziladerm. They offered a free trial and encouraged potential customers to “Claim Your Bottle Now.” (See attached email promotion sent 1-13-18 @ 10:27 AM.) The only requirement was to pay all shipping and handling fee’s which came to a total amount of $ 11.90.  There was no mention in the email of a 14-day free trial period as you can read for yourself in the attached email.  No additional charges should have been made to my credit card.  When I initially contacted the company on 3-7-18, Customer Service Representative Kim first informed me of the additional shipment, however she told me that I was able to keep the product once I received it.  After speaking to a supervisor named George on 3-12-18, he instructed me to return the product. I followed his instructions and the product was mailed on 3-16-18 via United States Postal Service.  My All Natural Solutions received the product on Monday, March 19, 2018. (See attached USPS receipt) My All Natural Solutions only credited my account on 3-12-18 for $ 50.00 and the second and final credit was made on 3-20-18 for $ 13.92.  That comes to a total of $ 63.92. (See attached credit card statement of credits made to my account) On March 13, 2018, I made a written request to My All Natural Solutions for a FULL REFUND for $ 159.80 and to date, my card reflects a refund for $ 63.92.  These two unauthorized charges made in February and March caused my credit utilization rate to exceed 30% according to my Transunion, Equifax and Experian credit report. I have received a significant drop in credit score as a result of the actions of My All Natural Solutions.  This issue has not yet been resolved.

Hello, The customer had purchased the 14 day trial of the product. The product was kept past the trial period so the customer incurred the purchase price for the product and continue their monthly subscription and received a second shipment. No product had been returned however refunds totaling...

$1589.80 have been issued. 04/02/2018 07:09pm By customer service - Refunded - $15.98 Trans-ID: [redacted]03/20/2018 01:25pm By customer service - Refunded - $13.92 Trans-ID: [redacted]03/12/2018 09:54am By customer service - Refunded - $50.00 Trans-ID: [redacted]04/02/2018 08:47pm By customer service - Refunded - $72.95 Trans-ID: [redacted] 04/02/2018 07:09pm By customer service - Refunded - $6.95 Trans-ID: [redacted]

Hello, The amount of $79.90 has been refunded  01/19/2018 01:38pm By danyelle - Refunded - $39.95 Trans-ID: 394309752701/19/2018 04:24pm By drew - Refunded - $39.95 Trans-ID: 3943097527 This case was brought to the managers attention thus the later refund of $39.95 for a total...

refund of $79.90

Hello, Mrs. Walker has been issued full refunds on her account including shipping costs. Refunds to CC show on the following months statements.  04/02/2018 07:09pm By CSR - Refunded - $6.95 Trans-ID: [redacted]04/02/2018 08:47pm By CSR - Refunded - $72.95 Trans-ID: [redacted]04/02/2018 07:09pm By CSR - Refunded - $15.98 Trans-ID: [redacted]03/20/2018 01:25pm By CSR - Refunded - $13.92 Trans-ID: [redacted]03/12/2018 09:54am By CSR - Refunded - $50.00 Trans-ID: [redacted] Total Refund: $159.80

To whom it may Concern, A Trial offer was purchased on 1/14/17. If the product is kept past the trial period then the customer incurres the purchase fee for the product, the customer is able to cancel at any time through this process. The product was kept past the trial period so the customer...

incurred the purchase fee of $79.90. However 2 refunds have been issued totaling $79.90.    02/07/2018 06:49pm By customer service - Refunded - $60.00 Trans-ID: [redacted]02/15/2018 03:14pm By drew - Refunded - $19.90 Trans-ID: [redacted]